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All Journal Jurnal Bisnis dan Manajemen SPEKTRUM INDUSTRI JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Ilmiah Manajemen dan Bisnis (JIMB) OPERATION EXCELLENCE: Journal of Applied Industrial Engineering Sistemasi: Jurnal Sistem Informasi Sinkron : Jurnal dan Penelitian Teknik Informatika Journal of Industrial Engineering Management JURNAL REKAYASA SISTEM INDUSTRI Jurnal Teknologi Sistem Informasi dan Aplikasi JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT TRANSFORMASI: Jurnal Manajemen Pemerintahan Abdimasku : Jurnal Pengabdian Masyarakat Journal of Digital Marketing and Halal Industry Journal of Advanced in Information and Industrial Technology (JAIIT) JMK Jurnal Manajemen dan Kewirausahaan JENIUS: Jurnal Terapan Teknik Industri Indonesian Journal of Industrial Engineering & Management BEMAS: Jurnal Bermasyarakat Jurnal Ilmiah Wahana Pendidikan Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Journal of Social Research Journal of Management and Digital Business JURNAL TEKNIK INDUSTRI eProceedings of Engineering BULLET : Jurnal Multidisiplin Ilmu RESLAJ: Religion Education Social Laa Roiba Journal Engagement: Jurnal Pengabdian Kepada Masyarakat Jurnal Studi Pemerintahan INOVTEK Polbeng - Seri Informatika
Zunaidi, Rizqa Amelia
Universitas Telkom
Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Nursing Social Sciences Transportation Other

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Analysis Of Improving Service Quality At The Ssctelkom Surabaya Institute Of Technology Using The Lean Six Sigma Method Rosyid, Ahmad Nur; Zunaidi, Rizqa Amelia; Dimyati, Aufar Fikri
Sinkron : jurnal dan penelitian teknik informatika Vol. 8 No. 3 (2024): Research Artikel Volume 8 Issue 3, July 2024
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/sinkron.v8i3.13657

Abstract

Student Service Centre (SSC) is a center that provides services and information to active students at InstitutTeknologi Telkom Surabaya (ITTS). ITTS provides SSC with academic, student, and faculty services to support its students' academic and non-academic development. One of the main services provided by SSC is the Active Certificate. However, SSC users need help obtaining the letter. This study aims to measure the quality of Active Certificate services using the Lean Six Sigma method and provide recommendations for improvement. The results showed that the quality of SSC services still needs to be improved, with a DPMO value of 289686, a sigma value of 2.07, and the highest negative gap in the Responsiveness dimension. The total Non Value Added time was obtained at 10 hours 31 minutes, and the total Value Added time was 4 hours 8 minutes. Proposed improvements include the deployment of QR Codes to provide information on document requirements and using Value Stream Mapping (VSM) to reduce the time spent on non-value added. Lean Six Sigma method can reduce the total value-added time and improve the efficiency of SSC services.
Implementasi scrum model dalam pengembangan aplikasi e-commerce pada bidang jasa pembangunan rumah Pratama, Annisa Putri; Zunaidi, Rizqa Amelia
JENIUS : Jurnal Terapan Teknik Industri Vol 4 No 1 (2023): JENIUS: Jurnal Terapan Teknik Industri
Publisher : LPPMPK - Sekolah Tinggi Teknologi Muhammadiyah Cileungsi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37373/jenius.v4i1.484

Abstract

Rumah merupakan salah satu kebutuhan pokok ketiga bagi manusia setelah kebutuhan sandang (pakaian), dan pangan (makanan). Berdasarkan data dari Katadata.com, jumlah pembangunan rumah hunian di indonesia yaitu sebesar 57.198.081 dengan 80% merupakan pembangunan sendiri. Namun, berdasarkan informasi BPS, terdapat puluhan juta rumah di Indonesia yang tak layak huni, yaitu sebanyak 29, 45 juta rumah atau 5.96% rumah tangga di Indonesia menempati rumah tidak layak huni. Berdasarkan data tersebut, penelitian ini bertujuan untuk mengembangkan aplikasi jasa pembangunan rumah yang terpercaya, mudah, berkualitas dan dapat memenuhi ekspektasi pengguna. Proses pengembangan aplikasi dilakukan menggunakan Scrum model. Tahapan dari scrum model terdiri dari tahapan product backlog, sprint planning, daily scrum, sprint review meeting, dan sprint retrospective. Hasil dari penelitian ini adalah pengembangan aplikasi yaitu berupa prototype, bernama aplikasi BANGOEN. Aplikasi “BANGOEN” memiliki keunggulan 4T, yaitu Terpercaya, Terlengkap, Transparan dan Tepat waktu). Aplikasi BANGOEN telah diuji usabilitas oleh penggunanya dan mendapat score 77 atau Grade B yang berarti sudah aplikasi BANGOEN sudah cukup mudah digunakan.
Analisis persepsi Generasi Z terhadap pembelian pakaian bekas pada sosial media di Indonesia Julia, Sefira Rachma; Zunaedi, Rizqa Amelia; Putra, Perdana Suteja
Journal of Management and Digital Business Vol. 4 No. 2 (2024): Journal of Management and Digital Business
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/jmdb.v4i2.938

Abstract

The development of fashion trends in Indonesia is experiencing rapid growth; one of the growing trends in the fashion industry today is "Thrifting." Thrifting is an activity of shopping for used clothing that is still suitable for use to help reduce textile waste, increase environmental awareness, and create a unique fashion style. This study aims to determine what factors influence Generation Z's intention to purchase secondhand clothing on social media in Indonesia. The sampling technique in this study was purposive sampling, and the sample size was 200 respondents. The data collection technique was done by distributing questionnaires online to Generation Z living in Indonesia. The results of this study indicate that Social Environmental Awareness, Need for Uniqueness, and Brand Awareness have an influence on the Intention to Buy Secondhand Clothing influencing Purchase Behavior. Meanwhile, preconceptions about secondhand clothing and social prestige do not influence the intention to buy secondhand clothing.
Market Simulator Konsep Produk Baru Sepatu Wanita Bagi UMKM Klastik Footwear Zunaidi, Rizqa Amelia
Journal of Advances in Information and Industrial Technology Vol. 4 No. 1 (2022): May
Publisher : LPPM Telkom University Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52435/jaiit.v4i1.181

Abstract

Sektor industri sandang merupakan tiga besar sektor yang memiliki jumlah pelaku UMKM terbanyak di Indonesia dari tahun ke tahun dan terus meningkat dari tahun ke tahun. Klastik Footwear merupakan UMKM yang bergerak di bidang industri sandang, tepatnya alas kaki atau sepatu Wanita. Klastik Footwear telah mengeluarkan berbagai macam model sepatu wanita, mulai dari sepatu sandal, flatshoes, heels, hingga wedges dengan target pasar Wanita berusia 17-34 tahun. Klastik Footwear harus terus berinovasi dan menciptakan produk-produk baru yang berbeda dengan produk sepatu wanita yang telah beredar di pasar. Oleh sebab itu, perlu dilakukan riset pasar yang lebih dalam mengenai preferensi konsumen potensial terhadap produk Klastik Footwear menggunakan analisis conjoin. Dari hasil penelitian, didapatkan hasil bahwa hanya sepatu flastshoes yang terbuat dari material suede dan memiliki motif tenun, jenis penyatuan antar komponennya adalah dilem serta berharga sekitar Rp201.000,00 – Rp300.000,00 yang diprediksi dapat bersaing dengan produk Klastik Footwear yang sudah ada sebelumnya.
Analysis of Customer Satisfaction Levels Towards the Parking System at Ittelkom Surabaya using Servqual Methods Cahyani, Nabilla Adinna; Zunaidi, Rizqa Amelia; Muttaqin, Benazir Imam Arif
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.22826

Abstract

ITTelkom Surabaya is a campus that was established in 2018. The increasing number of students can affect the quality of parking lots that can be accommodated. Based on data on parking attendants' quality and service satisfaction, students feel dissatisfied due to the many shortcomings in the facilities and quality of service in parking at ITTelkom Surabaya. This study aims to measure service quality and analyze which factors affect customer satisfaction with the parking system at ITTelkom Surabaya. This research is conducted using quantitative analysis with the Servqual method. Questionnaire forms were distributed to parking lot users in data collection, and the data were collected from students. The existence of this research can be used as an evaluation material to develop the satisfaction of the parking system as measured. The results showed that measuring the service quality of the vehicle parking system at ITTelkom Surabaya still needs improvement. The gap value in some statement attributes shows that the parking system's customer service quality still needs to meet expectations. Then, the factors that impact customer satisfaction with the parking system at ITTelkom Surabaya are the variables X1 (Tangible) and X3 (Responsiveness). Both variables have a low significance T-test value, so there needs attention to improving and evaluating the parking system at ITTelkom Surabaya to fulfill customer wants and needs.
Improving Citizen Satisfaction in Dukuh Menanggal: A Six Sigma-Based Quality Enchancehement Strategy Alfany, Mochammad Zulfikar; Zunaidi, Rizqa Amelia
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.22872

Abstract

This study aims to identify the service quality in Dukuh Menanggal Subdistrict, Surabaya City, explicitly focusing on population registration, correspondence, and social assistance management. The Six Sigma method is employed to initiate improvements in public services. Six Sigma is a quality management system that emphasizes customer satisfaction by measuring the Sigma Quality Level. The analysis is conducted through the DMAIC framework (define, measure, analyze, improve, and control). Data is collected by distributing questionnaires to members of the community who are users of public services in the Subdistrict. The research findings are expected to assist Dukuh Menanggal Subdistrict in considering the proposed improvements put forth by the researchers as initial steps toward better service provision. By implementing the Six Sigma approach, the Subdistrict can enhance service quality, resulting in increased satisfaction and trust among the public regarding the provided public services. This study provides valuable insights into applying the Six Sigma methodology in local governance and its potential to improve service quality, ultimately benefiting the community and the local administration. 
TUS MART Web Commerce Design As A Digital Marketing Effort For Urban Farming Products Using Kansei Engineering Zunaidi, Rizqa Amelia; Hamidah, Dwi Nur Azizah; Putra, Perdana Suteja; Hidayati, Sri; Chandra, Huki; Mardhiana, Hawwin; Wulandari, Eka Devi
Journal of Digital Marketing and Halal Industry Vol. 6 No. 2 (2024)
Publisher : Fakultas Ekonomi dan Bisnis Islam UIN Walisongo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21580/jdmhi.2024.6.2.23212

Abstract

This study focused on agricultural products, utilizing the Kansei Engineering methodology to enhance user experience and align with digital marketing strategies. Kansei Engineering is applied to transform users' emotional needs into concrete design elements, creating a website interface that meets both functional and emotional requirements. By emphasizing attributes like engagement, transparency, interactivity, and ease of use, the website aims to provide a personalized, intuitive, and satisfying experience, fostering user connection and loyalty. The results demonstrate that Kansei Engineering significantly enhances emotional satisfaction and functional effectiveness, positively impacting customer engagement and retention—key elements in digital marketing. In this study, the "Refreshing" concept is tested by considering elements such as engagement, dynamism, transparency, interactivity, and ease of use to ensure that the designed interface provides an intuitive, adaptive, and enjoyable user experience. The testing process involves analysis using the Semantic Differential method as well as validity and reliability tests to ensure the accuracy and representativeness of the data obtained. The results show that the application of Kansei Engineering significantly enhances the quality of the e-commerce interface, both in terms of emotional satisfaction and functional effectiveness, resulting in a more holistic user experience. This study offers valuable insights for future e-commerce interface design, suggesting that integrating emotionally responsive design elements can boost the success of digital marketing efforts, especially in the competitive agriculture e-commerce sector.
The proposed quality improvement of tofu production at UD. XYZ using DMAIC method Purbantari, Adek Dhea Resmi; Zunaidi, Rizqa Amelia
Operations Excellence: Journal of Applied Industrial Engineering Vol. 16, No. 3 (2024): OE November 2024
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2024.v16.i3.124

Abstract

Tofu is known as people's food because the price is cheap and easily accessible by all levels of society. Tofu is in great demand. Besides its affordable price, this food is also healthy and can be processed into various dishes. Quality control is essential for a company to minimize the costs caused by product defects. It can help the company if there are irregularities in the production process. With a large number of irregularities in production, the company will experience losses in quality, cost and quantity. This research was conducted to control and improve the quality of tofu at UD. XYZ uses the Six Sigma method through the Define, Measure, Analyze, Improve, and Control stages. Based on the analysis results, the sigma value is 3.4, and the DPMO value is 29,189, indicating that improvement is still needed to reduce defects that arise so that the sigma value can be increased. Based on this research, it is suggested to improve the sigma quality by investing time and money to train new company employees and improve the equipment used in the tofu production process. It is purchasing automated equipment to support better production processes. Research on enhancing the quality of tofu production should be carried out periodically at UD. XYZ, as part of the company's continuous improvement. 
The Influence of Public Service Advertisements on the Intentions to Eat Fish in Toddlers in Indonesia Muhammad, Fasya Mazaya Sidqi; Zunaidi, Rizqa Amelia
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 24.2 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Public Service Announcements (PSAs) are one of the most widely used forms of promotion by the government to encourage the public to change their habits. The Ministry of Maritime Affairs and Fisheries has a program to raise public awareness about the importance of fish consumption for nutrition. This study examines the influence of the Gemarikan public service announcement on the intention to eat fish for stunting prevention. The focus of this research is to investigate the role of individual attention, information surveillance, elaboration, precautionary behavior towards stunting, and demographic features (such as occupation and age group). The method used in this study is Structural Equation Modeling (SEM), a multivariate analysis technique that aims to test the relationships between variables within a model. The findings indicate that attention, information surveillance, and elaboration are related to PSAs. Additionally, attention and information surveillance don't have a significant impact on precautionary behavior towards stunting, whereas elaboration is related to precautionary behavior towards stunting.
USULAN RANCANGAN PORTABLE LACTATION ROOM DENGAN PENDEKATAN DESIGN THINKING DAN HOUSE OF QUALITY Syahada, Amelia; Putra, Perdana Suteja; Zunaidi, Rizqa Amelia
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 2 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i2.6179

Abstract

Pemberian ASI eksklusif selama enam bulan pertama kehidupan merupakan hal yang sangat penting untuk memastikan bayi mendapatkan nutrisi yang optimal dan perlindungan terhadap berbagai penyakit. Namun, banyak ibu yang terpaksa menghentikan pemberian ASI eksklusif karena tuntutan pekerjaan dan kurangnya fasilitas ruang menyusui di tempat kerja. Penelitian ini bertujuan untuk mengembangkan solusi portable lactation room sebagai upaya mendukung kelanjutan pemberian ASI eksklusif dan meningkatkan kesejahteraan ibu menyusui di lingkungan kerja. Penelitian ini menggunakan kerangka kerja design thinking dan metode House of Quality (HOQ) untuk mengidentifikasi atribut yang diinginkan oleh pengguna. Data dikumpulkan melalui survei dan wawancara dengan ibu menyusui, kemudian dianalisis untuk mengidentifikasi masalah utama dan kebutuhan pengguna. Prototipe portable lactation room dikembangkan dengan mempertimbangkan aspek kenyamanan, keamanan, dan portabilitas. Prototipe ini diuji dengan menggunakan metode usability testing dengan pendekatan user-based testing, dimana pengguna akhir diundang untuk mencoba dan memberikan umpan balik terhadap produk. Hasil uji menunjukkan bahwa portable lactation room yang disesuaikan dengan antropometri pengguna dapat memberikan kenyamanan dan memenuhi kebutuhan ibu menyusui. Umpan balik dari pengguna akan digunakan untuk melakukan perbaikan dan penyempurnaan desain sebelum produk diluncurkan ke pasar. Portable lactation room diharapkan dapat menjadi solusi untuk mendukung keberlanjutan pemberian ASI eksklusif dan memberikan dampak positif bagi kesehatan bayi dan kesejahteraan ibu. Solusi ini juga dapat membantu perusahaan menunjukkan komitmen mereka terhadap kesejahteraan karyawan dan tanggung jawab sosial.
Co-Authors Abduh Sayid Albana Achmad, Fariz Adek Dhea Resmi Purbantari Adelia Rachma Istighfarah Adhitya Rinda Wahyu Purnama Adi Candra Aditya Ayu Cahyaning Wigati Ahmad Ihsan Fuady Ahmad Nur Rosyid Alfansuri, Habib Mirza Alfany, Mochammad Zulfikar Annisa Rizkyta Nabilah Junaidi Arda Erico Yuda Ardiansyah Al Farouq Arkan Fauzan Wicaksono, Muhammad Arman Hakim Nasution Aufar Fikri Dimyati Aulia Annisa Aulia Rahma Annisa Ayu Endah Wahyuni Ayu Prema Laksmi Azhari, Sulaiman Benazir Imam Arif Muttaqin Cahyani, Nabilla Adinna Cendana Widyasinta Widiarso Diba, Elsa Rachma Farah Dimas Dandy Pradana Septiawan Dio Ifan Auliya Dominggo Bayu Baskara Dwi Nur Azizah Hamidah Elsa Diaz Yamila Farah Annisa Yasmine Farisya Al Mar’atus Sholikha Fearnanda, Yuanita Lucky Fidelia Adinda Syafani Firli Tajtibra Gary Christ Enrique Hendrik Glorido Pascal Soumokil Hamidah, Dwi Nur Azizah Hawwin Mardhiana Hendrawan Widianto Hendrawan Widianto Hendrawan Widianto Hernadimas Alfattah Hesti Dita Pramesti Hilmi, Muhammad Hafidh Syauqil Huki Chandra Indah, Putri Dwi Julia, Sefira Rachma Khodijah Amiroh Kurniasari, Yosiana Eka Putri Lobita Japtara Martadinata, Agi Lora Amifia Lora Khaula Amifia Muhammad Ardiansyah Al Faiz Muhammad, Fasya Mazaya Sidqi Nabila Az Zhahra Nabilla Adinna Cahyani Nafie, Harun Stephen Nafis, Ali Akbar Nanda Mesa Nur Aryabawa Nilna Agnia Nisrina Salsabilah Novika, Norma Nurdin, Arliyanti Nurlaela, Norma Septin Oktavio, Reinanrd Dustin Paramaditya Arismawati Perdana Suteja Putra Pratama, Annisa Putri Purba, Yesika Purbantari, Adek Dhea Resmi Purnama, Adhitya Rinda Wahyu Rafif Muhammad Rasyad Rahaditya Dimas Prihadianto Rahaditya Dimas Prihardianto Rahmalia Nurhalissa Raynor Cavan Suharto Rizha Nurmila Hilda Rizha Nurmila Hilda Rizky Dwi Budi Anugrah Wibowo Rossy, Daseiya Auriello Rosyid, Ahmad Nur Samuel Haorista Oikan Eka Cipta Sasotya Rigan Rafsanjana Silvi Istiqomah Sinta Dewi Sri Hidayati Syahada, Amelia Tasya Virginia Nur Illahi Tineke Sandra Wisesha Wahyu Andy Prastyabudi Wulandari, Eka Devi Yashmine Mela Ardianto Yosiana Eka Putri Kurniasari Yulianita, Ika Zenkey Soma Mahendra