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All Journal Jurnal Bisnis dan Manajemen SPEKTRUM INDUSTRI JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Ilmiah Manajemen dan Bisnis (JIMB) OPERATION EXCELLENCE: Journal of Applied Industrial Engineering Sistemasi: Jurnal Sistem Informasi Sinkron : Jurnal dan Penelitian Teknik Informatika Journal of Industrial Engineering Management JURNAL REKAYASA SISTEM INDUSTRI Jurnal Teknologi Sistem Informasi dan Aplikasi JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT TRANSFORMASI: Jurnal Manajemen Pemerintahan Abdimasku : Jurnal Pengabdian Masyarakat Journal of Digital Marketing and Halal Industry Journal of Advanced in Information and Industrial Technology (JAIIT) JMK Jurnal Manajemen dan Kewirausahaan JENIUS: Jurnal Terapan Teknik Industri Indonesian Journal of Industrial Engineering & Management BEMAS: Jurnal Bermasyarakat Jurnal Ilmiah Wahana Pendidikan Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Journal of Social Research Journal of Management and Digital Business JURNAL TEKNIK INDUSTRI BULLET : Jurnal Multidisiplin Ilmu RESLAJ: Religion Education Social Laa Roiba Journal Engagement: Jurnal Pengabdian Kepada Masyarakat INOVTEK Polbeng - Seri Informatika
Zunaidi, Rizqa Amelia
Universitas Telkom
Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Nursing Social Sciences Transportation Other

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Analisis Pengaruh Stres Kerja, Beban Kerja, dan Lingkungan Kerja terhadap Motivasi Kerja dan Kinerja Karyawan di UMKM XYZ Farah Annisa Yasmine; Huki Chandra; Rizqa Amelia Zunaidi
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 11 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i11.4157

Abstract

UMKM XYZ is a small-scale business that specializes in the production of krupuk. UMKM XYZ faces various challenges, including issues related to the work environment, workload, work stress, and their impact on employee motivation and performance. Thus, this study seeks to gain insights into the factors that impact the motivation and performance of employees at UMKM XYZ. By actively supporting the growth of the MSME sector in the production of krupuk. Researchers are studying the factors that impact the motivation and performance of employees at UMKM XYZ. The Partial Least Squares (PLS) method is a data analysis method that can be highly relevant depending on the characteristics of the data and the purpose of the study. The Partial Least Squares (PLS) method can be quite useful in determining the variables that have the greatest impact on explaining variability in the data. The findings of the analysis research indicated that the work environment had a notable impact on employee motivation in UMKM XYZ. The initial sample value of 0.479 indicates a significant correlation between work environment variables and work motivation. Furthermore, the T-Statistics value is 2.540 with p Values of 0.011, indicating a noteworthy finding. It is worth noting that work stress has a positive and significant influence on employee performance. The initial sample value of 0.389 indicates a significant correlation between work stress variables and employee performance. In addition, the T-Statistics value is 2.943 with p Values of 0.003.
Analisis Tingkat Kepuasan dan Loyalitas Pengguna pada Prototype Aplikasi ITTS-Mart dengan Menggunakan Model E-Servqual Yulianita, Ika; Zunaidi, Rizqa Amelia; Putra, Perdana Suteja
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 2 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i2.38974

Abstract

ITTS Mart is an e-commerce application developed by the Telkom Surabaya Institute of Technology (ITTS) as a platform that makes it easier for users to carry out buying and selling transactions for vegetables and fruit. This research examines the level of customer satisfaction with application use and the extent of customer loyalty so that customers can make repeat purchases continuously. The model used in this research is the E-Servqual model with three data processing, namely GAP Test, Customer Satifaction Index (CSI), Structural Equation Modeling (SEM), because these three data processing can be used to test the relationship between variables which can provide a deeper understanding. in-depth understanding of customer perceptions and expectations regarding ITTS Mart, as well as providing valuable recommendations to increase overall user satisfaction and loyalty. The research results showed that the Customer Satisfaction Index (CSI) test value on the ITTS-Mart application was 80.6%, meaning that application users were satisfied with the application service, the GAP test result was 1.13, which can be said to be good application quality, then the factors What influences the loyalty of ITTS-Mart application users is the Satisfaction variable with a P-Value of 0.000. So there still needs to be special attention in making improvements and evaluations related to the ITTS-Mart application so that it meets customer desires and needs.
Proposed Dashboard Concept for TUS MART: Enhancing Aquaponic and Hydroponic Sales Management Using the Innovation Canvas Method Putra, Perdana Suteja; Zunaidi, Rizqa Amelia; Hidayati, Sri; Mardhiana, Hawwin; Chandra, Huki; Novika, Norma
Sistemasi: Jurnal Sistem Informasi Vol 13, No 5 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i5.4556

Abstract

The rapid evolution of e-commerce has transformed agricultural operations, prompting Telkom University Surabaya to develop TUS MART, an e-commerce platform designed for managing and selling aquaponic and hydroponic products cultivated by the university. However, TUS MART faces challenges such as inadequate data management, limited user interface intuitiveness, and inefficiencies in sales tracking and customer relationship management. This research proposes a comprehensive dashboard for TUS MART, developed using the Innovation Canvas Method, which aligns with both user needs and business objectives. The methodology involved phases like "Explore," "Ideate," "Market," "Design," and "Value Proposition," ensuring that the dashboard meets essential performance standards while addressing critical risks. The resulting dashboard enhances real-time inventory tracking, sales analytics, and customer management, contributing to TUS MART’s operational efficiency, sustainability, and educational objectives. This study highlights the successful application of innovative design frameworks in developing user-centered e-commerce solutions that integrate technological and agricultural advancements.
Usability Testing of ITTS MART v2.0 through Customer Satisfaction Index (CSI) Measurement using the E-SERVQUAL Model Zunaidi, Rizqa Amelia; Yulianita, Ika; Putra, Perdana Suteja; Mardhiana, Hawwin
Sistemasi: Jurnal Sistem Informasi Vol 13, No 1 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i1.3511

Abstract

The current advancement in information technology brings convenience to users, especially in accessing the internet, including through mobile devices like smartphones. The rapid growth in internet usage, particularly via mobile devices, is driven by the popularity of social media applications as virtual social interaction platforms. In addition to being a means of social interaction, social media also serves as a promotional platform, including for online shopping applications, contributing to the increase in online shopping transactions in Indonesia. At the Telkom University Institute of Technology in Surabaya, hydroponic and aquaponic activities have seen significant development and have reached the stage of product harvesting. Therefore, a platform is needed to market these products. The decision has been made to utilize an online grocery shopping platform, primarily through a mobile application, to enable consumers to make purchases anytime and anywhere they are. The online grocery shopping platform being developed by ITTelkom Surabaya is known as ITTS MART. Currently, ITTS MART is still in the prototype development stage and requires usability testing by measuring the Customer Satisfaction Index (CSI) using the e-SERVQUAL model. The results of this study indicate that the Customer Satisfaction Index (CSI) for the ITTS MART application service is 86.20%, signifying that users of the ITTS MART application are highly satisfied with its service. Although the CSI score for the ITTS MART application is already very good, users still express some dissatisfaction with variables such as system availability, privacy, and responsiveness. This is particularly noticeable in indicators like the frequency of application availability for business, obtaining permission before creating a personal account, safeguarding privacy, and accuracy of product descriptions within the application. Therefore, developers of the ITTS MART application should work on improving these aspects to enhance user satisfaction with the application.
Usability Testing of the TUS MART Website by Measuring the Customer Satisfaction Index using the WebQual Model Nurlaela, Norma Septin; Zunaidi, Rizqa Amelia; Chandra, Huki; Putra, Perdana Suteja; Mardhiana, Hawwin; Hidayati, Sri
INOVTEK Polbeng - Seri Informatika Vol. 9 No. 2 (2024): November
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/587tg046

Abstract

Perkembangan pesat teknologi informasi telah mempermudah berbagai tugas bagi pengguna, khususnya melalui akses internet yang lebih mudah via telepon seluler. Lonjakan pengguna internet mobile sebagian besar dipicu oleh popularitas platform media sosial yang berfungsi sebagai aplikasi pertemanan virtual. Selain itu, media sosial juga berfungsi sebagai alat promosi, termasuk untuk mempromosikan aplikasi belanja daring, yang turut berkontribusi pada peningkatan transaksi e-commerce di Indonesia. Aktivitas hidroponik dan akuaponik di Telkom University Surabaya juga telah berkembang dan memasuki tahap panen produk, sehingga diperlukan sebuah platform untuk menjual produk-produk tersebut. Sebuah platform belanja daring dipilih untuk memasarkan produk-produk Telkom University Surabaya, memungkinkan konsumen untuk berbelanja kapan saja dan di mana saja. Platform ini, yang dikembangkan oleh Telkom University Surabaya, disebut TUS MART. Saat ini, TUS MART masih berada pada tahap pengembangan prototipe dan memerlukan uji usabilitas menggunakan Konsep WebQual. Temuan dari penelitian ini menunjukkan bahwa nilai Customer Satisfaction Index (CSI) untuk layanan TUS MART adalah 85,99%, yang mengindikasikan tingkat kepuasan yang tinggi di antara penggunanya.
User Interface and User Experience Design for TUS Mart Sales Report Dashboard Using Design Thinking Method Novika, Norma; Putra, Perdana Suteja; Zunaidi, Rizqa Amelia; Hidayati, Sri; Mardhiana, Hawwin; Chandra, Huki; Nafis, Ali Akbar
INOVTEK Polbeng - Seri Informatika Vol. 9 No. 2 (2024): November
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/dc6gwz52

Abstract

Digital technology is now increasingly developing in the sales sector, facilitating various activities, including buying and selling transactions. One important technology is the dashboard, which is used by buyers to place orders and by sellers to manage transactions and products. Telkom University Surabaya has developed an online shopping platform, TUS Mart, to market hydroponic and aquaponic products that are ready for harvest. In addition to functioning as a sales tool, TUS Mart also needs a dashboard to monitor and manage product stocks more efficiently. This dashboard development research involves several stages, such as understanding user needs through interviews and System Usability Scale (SUS), defining problems, generating solution ideas, and developing prototypes. Testing the prototype with SUS showed an average score of 53.125, indicating marginal performance with an “OK” rating. The findings highlight the need for improvements to the dashboard design to increase user satisfaction. This research also emphasizes the importance of the Design Thinking approach in creating design solutions centered on user needs and improving user experience in online sales systems.
Design of a Car Rental Application User Interface Using Design Thinking and Kansei Engineering Approaches Putra, Perdana Suteja; Oktavio, Reinanrd Dustin; Zunaidi, Rizqa Amelia
Journal of Social Research Vol. 4 No. 12 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i11.2874

Abstract

In the growing industry 4.0, transportation is one of the important things in the development of human life, both social, cultural, political and means of mobility. The mode of transportation that can be used in meeting operational needs is a car. Cars can carry more passengers so that reaching the destination is more effective. During the rainy season, cars are preferred because they are more flexible and not afraid of being exposed to rain. In the era of technological advances, various business fields use applications to increase their customer reach, including car rental service companies. Companies that have mobile application platforms are considered more practical and flexible by users. The purpose of this research is to design the user interface of car rental mobile apps that can be tailored to pengguna feelings and to test the usability of the car rental mobile apps user interface design. The method used is design thinking as a framework and kansei engineering to translate the emotions of application users, as well as using the system usability scale for usage testing. The results of this study based on partial component analysis obtained two user interface designs formed based on the design elements that have been made. The results of the design were tested on performance matrics and System Usability Scale (SUS). It was found that concept one was the best with an effective value of 100%, an efficient value of 34.8 seconds (scenario one) and 33.1 (scenario 2). eror value of one and with an SUS value of 90.
Understanding Green Product Purchase Decisions Among Generation Z in Indonesia: An Analysis Using Structural Equation Modelling Azhari, Sulaiman; Albana, Abduh Sayid; Zunaidi, Rizqa Amelia
Jurnal Ilmiah Manajemen dan Bisnis Vol 11, No 3 (2025): Jurnal Ilmiah Manajemen dan Bisnis
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jimb.v11i3.33721

Abstract

Indonesia faces significant environmental challenges, with plastic waste pollution remaining a major issue. To address this, businesses are increasingly offering green products, yet consumer adoption—especially among Generation Z—remains limited. This study aims to identify the key factors influencing green product purchase decisions among Generation Z in Indonesia. A quantitative approach was employed, collecting data from 500 Gen Z respondents who have experience using green products. Structural Equation Modeling (SEM) was used to analyze the relationships among variables, including green attitude, green value, green knowledge, price, performance, convenience, preference, perception, purchase decision, and utility. The results show that green value, green knowledge, and performance significantly influence preferences and perceptions, which in turn positively affect purchase decisions and perceived utility. However, green attitude, price, and convenience do not have a significant direct effect. These findings suggest that increasing green value, knowledge, and product performance can enhance green product adoption among Indonesian youth. The study provides practical insights for companies and policymakers to design more effective strategies targeting Generation Z consumers and contributes to the broader understanding of sustainable consumption behavior in emerging markets.
Co-Authors Abduh Sayid Albana Achmad, Fariz Adek Dhea Resmi Purbantari Adhitya Rinda Wahyu Purnama Adi Candra Ahmad Ihsan Fuady Ahmad Nur Rosyid Alfansuri, Habib Mirza Alfany, Mochammad Zulfikar Annisa Rizkyta Nabilah Junaidi Arda Erico Yuda Ardiansyah Al Farouq Arkan Fauzan Wicaksono, Muhammad Arman Hakim Nasution Aufar Fikri Dimyati Aulia Annisa Aulia Rahma Annisa Ayu Endah Wahyuni Ayu Prema Laksmi Azhari, Sulaiman Benazir Imam Arif Muttaqin Cahyani, Nabilla Adinna Diba, Elsa Rachma Farah Dimas Dandy Pradana Septiawan Dio Ifan Auliya Dominggo Bayu Baskara Dwi Nur Azizah Hamidah Elsa Diaz Yamila Farah Annisa Yasmine Fearnanda, Yuanita Lucky Fidelia Adinda Syafani Firli Tajtibra Hamidah, Dwi Nur Azizah Hawwin Mardhiana Hendrawan Widianto Hendrawan Widianto Hendrawan Widianto Hernadimas Alfattah Hesti Dita Pramesti Hilmi, Muhammad Hafidh Syauqil Huki Chandra Indah, Putri Dwi Julia, Sefira Rachma Khodijah Amiroh Kurniasari, Yosiana Eka Putri Lobita Japtara Martadinata, Agi Lora Amifia Lora Khaula Amifia Muhammad Ardiansyah Al Faiz Muhammad, Fasya Mazaya Sidqi Nabilla Adinna Cahyani Nafie, Harun Stephen Nafis, Ali Akbar Nanda Mesa Nur Aryabawa Nilna Agnia Nisrina Salsabilah Novika, Norma Nurdin, Arliyanti Nurlaela, Norma Septin Oktavio, Reinanrd Dustin Paramaditya Arismawati Perdana Suteja Putra Pratama, Annisa Putri Purba, Yesika Purbantari, Adek Dhea Resmi Purnama, Adhitya Rinda Wahyu Rafif Muhammad Rasyad Rahaditya Dimas Prihadianto Rahaditya Dimas Prihardianto Rahmalia Nurhalissa Raynor Cavan Suharto Rizha Nurmila Hilda Rizky Dwi Budi Anugrah Wibowo Rossy, Daseiya Auriello Rosyid, Ahmad Nur Samuel Haorista Oikan Eka Cipta Sasotya Rigan Rafsanjana Silvi Istiqomah Sinta Dewi Sri Hidayati Syahada, Amelia Tineke Sandra Wisesha Wahyu Andy Prastyabudi Wulandari, Eka Devi Yashmine Mela Ardianto Yulianita, Ika Zenkey Soma Mahendra