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All Journal JURNAL PEMBANGUNAN DAN KEUANGAN DAERAH JURNAL ILMIAH PLATAX JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Neraca Manajemen, Akuntansi, dan Ekonomi Riset Akuntansi dan Manajemen Pragmatis Multidisciplinary Indonesian Center Journal Indonesia Economic Journal
Shinta Wangke, Shinta
Universitas Sam Ratulangi
Religion Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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THE INFLUENCE OF JOB INSECURITY AND JOB STRESS TOWARDS EMPLOYEE PERFORMANCE AT PT. BANK SULUTGO SUB BRANCH SAM RATULANGI Peter Anderson Runtu; Frederik G. Worang; Shinta J. C. Wangke
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 1 (2023): JE. Vol 11 No 1 (2023)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (511.58 KB) | DOI: 10.35794/emba.v11i1.45179

Abstract

The purpose of this study is to determine whether job insecurity and job stress affect the performance of employees at PT. Bank SulutGo Sub Branch Sam Ratulangi.The population in this study were all active employees at PT. Bank SulutGo Sub Branch Sam Ratulangi, with a total of 31 employees. The sampling method used in this study is saturated sampling, with a sample of the entire population. The data analysis method used was multiple linear regression analysis using SPSS as a data processing tool.The results of data analysis show that job insecurity has a negative and significant effect on employee performance, and job stress has a positive and significant effect on employee performance. For leaders at this company is expected to be able to issue good policies for the employees and also with the Covid-19 and digitalization era, leaders need to make plans for existing employees so they feel safe and comfortable with their existing jobs. And also the leader must be able to make employees able to maximize the performance of their employees without having to feel stressed.   Keywords: job insecurity, job stress, employee performance
PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KUALITAS PELAYANAN RUMAH SAKIT TNI AL DR. WAHYU SLAMET BITUNG SELAMA MASA PANDEMI COVID-19 Nathasya Mewengkang; Indrie D. Palandeng; Shinta J. C. Wangke
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 1 (2023): JE. Vol 11 No 1 (2023)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (237.86 KB) | DOI: 10.35794/emba.v11i1.45942

Abstract

Penelitian ini bertujuan untuk menguji pengaruh Total Quality Management (TQM) yang terdiri dari Fokus Terhadap Pelanggan, Kerjasama Tim, Komitmen Jangka Panjang, Perbaikan Berkesinambungan terhadap Kualitas Pelayanan pada Rumah Sakit TNI AL Dr. Wahyu Slamet Bitung selama masa pandemi Covid-19. Jenis penelitian yang digunakan yaitu metode deskriptif kuantitatif dengan teknik analisis berganda. Pengumpulan data menggunakan kuesioner, teknik penentuan sampel menggunakan teknik purposive sampling terhadap 40 orang responden. Hasil penelitian menunjukkan bahwa variabel Fokus Terhadap Pelanggan, Kerjasama Tim, Komitmen Jangka Panjang, Perbaikan Berkesinambungan secara simultan berpengaruh signifikan terhadap Kualitas Pelayanan di Rumah Sakit TNI AL Dr. Wahyu Slamet Bitung, selain itu secara parsial Fokus Terhadap Pelanggan, Kerjasama Tim, Komitmen Jangka Panjang, Perbaikan Berkesinambungan berpengaruh positif dan signifikan terhadap Kualitas Pelayanan di Rumah Sakit TNI AL Dr. Wahyu Slamet Bitung.   Kata Kunci:  total quality management, fokus terhadap pelanggan, kerjasama tim, komitmen jangka Panjang, perbaikan berkesinambungan, kualitas pelayanan
FACTORS INFLUENCING CUSTOMER PURCHASE INTENTION VIA FACEBOOK LIVE STREAM AT EVER CLOTHINGS MANADO Esther Pamela Adeleida Malonda; David P. E. Saerang; Shinta J. C. Wangke
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 1 (2023): JE. Vol 11 No 1 (2023)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (387.51 KB) | DOI: 10.35794/emba.v11i1.46018

Abstract

One way to get customers to make purchases via Facebook Live Streaming is to analyze the factors that influence customer purchase intentions. The purpose of this research was to analyze the factors that influence Customer Purchase Intention via Facebook Live Streaming at Ever Clothings Manado. This research used the quantitative method with factor analysis techniques. The sample of this research is 100 samples which are customer of Ever Clothing Manado. At the beginning of the research there twenty factors that are determined as material for testing and research. After doing the analysis, the result showed that two variables must be eliminated because the extraction value of this variable is less than 0.5, and only eighteen variables can be used. From the 18 variables, 4 new factors were formed which are: Popularity of Facebook Account, Quality of Products, Quality of Seller, and Seller Communication Ability.   Keywords: digital marketing, Facebook live stream, purchase intention, Facebook account popularity, quality of products, quality of seller, seller communication ability, factor analysis
THE EFFECT OF SOCIAL MEDIA MARKETING AND CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER RETENTION IN TOKOPEDIA Inri Hana Menajang; Paulus Kindangen; Shinta J.C. Wangke
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 1 (2023): JE. Vol 11 No 1 (2023)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (365.492 KB) | DOI: 10.35794/emba.v11i1.46164

Abstract

The purpose of this research is to find out the effect of social media marketing and customer relationship management on customer retention in Tokopedia. This study uses the quantitative method and using multiple linear regression test to determine the effect of social media marketing and customer relationship management on customer retention. The sample size used for this research was 100 users of Tokopedia that lived in Manado. The sampling technique used is a purposive sampling method and the data collection method is in the form of a questionnaire that is run through Google Form. Testing and data analysis in this study using SPSS software. The results shows that Social Media Marketing (X1) partially have a positive and significant influence on Customer Retention (Y). Customer Relationship Management (X2) partially have a positive and significant influence on Customer Retention (Y). Social Media Marketing (X1) and Customer Relationship Management (X2) simultaneously have a positive and significant influence on Customer Retention (Y). Adjusted R Square value obtained from the results of the coefficient of determination (R2) of 0.451 explains that 45.1% of customer retention can be explained by social media marketing and customer relationship management. While the remaining 54.9% is explained by other variables not examined in this study.   Keywords: social media marketing, customer relationship management, customer retention
THE EFFECT OF WORKPLACE SPIRITUALITY AND EMPLOYEE ENGAGEMENT ON JOB SATISFACTION AT FINANCE DEPARTMENT OF PT NUSA HALMAHERA MINERALS IN MANADO Triutari Wahyuni Suwono; S. L. H. V. Joyce Lapian; Shinta J. C. Wangke
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 1 (2023): JE. Vol 11 No 1 (2023)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (429.63 KB) | DOI: 10.35794/emba.v11i1.46653

Abstract

This study aims to analyze the effect of workplace spirituality and employee engagement on job satisfaction partially and simultaneously. This study uses a quantitative approach and Multiple Linear Regression as a measuring tool. The sample used in this study was 22 employees of Finance Department of PT Nusa Halmahera Minerals in Manado. The data collection method is questionnaires. Furthermore, testing and data analysis was carried out using SPSS 26 software. Based on the SPSS 26 software "Coefficient" it is known that the significance value (Sig) of the Workplace Spirituality variable is 0.630 and the Significance value (Sig) of the Employee Engagement variable is 0.000. Using 0,05 probability, it can be concluded that there is no significant effect between Workplace Spirituality on Job Satisfaction and there is a significant influence between Employee Engagement variables on Job Satisfaction at Finance Department of PT Nusa Halmahera Minerals in Manado.   Kata Kunci: workplace spirituality, employee engagement, and job satisfaction
THE IMPACT OF SENSORY MARKETING ON CONSUMER’S BUYING BEHAVIOR OF COFFEE SHOPS IN MANADO Stephanie Ludya Natalia; David P. E. Saerang; Shinta J. C. Wangke
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 1 (2023): JE. Vol 11 No 1 (2023)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Customer buying behavior have close relation with sensory marketing because it has connection with the customers itself, mainly about how the perception of the customers toward certain marketing campaign. The problem related with the phenomenon of Sensory Marketing now is about how to incorporate this type of marketing to MSMEs which include local artisan coffee shops in Manado. This research is expected to add more knowledge about the application of sensory marketing to achieve its best values. Using Quantitative Approach, this research derived and examined the model through multiple linear regression model in a sample of 100 respondents which are customers of local coffee shops in Manado. The suggestion for the coffee shops is to improve the quality of atmosphere within the shop, adding more decorations, air conditioner and other will enhance the atmosphere even more. Atmosphere of the shop is crucial because it is the place where customers can enjoy the products or do other activities, therefore it is essential for the shop to do innovation regarding the atmosphere of coffee shops.   Keywords: sensory marketing, consumer’s buying behavior, human senses
ANALYZING MANADO YOUTH PREFERENCES ON ONLINE MOVIE STREAMING Leticya Gala; Willem J. F. A. Tumbuan; Shinta Wangke
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 1 (2023): JE. Vol 11 No 1 (2023)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/emba.v11i1.47501

Abstract

Nowadays, young people dominate the use of the internet. One thing that we can do with the internet is watch a movie. Currently, there are many online movie streaming platforms available, including Viu, Disney+ Hotstar, and Netflix. Based on the problem's background, this research aims to determine which movie streaming platforms are most demanded by young people in Manado. This research uses quantitative methods to measure data. The method used is the Analytical Hierarchy Process (AHP) method. The AHP method is for rating alternatives to decisions and selecting the best multiple criteria, allowing users to assess the relative weights of some criteria given intuitively. The study shows that young people in Manado prefer the Disney+ Hotstar streaming application over other alternatives. Ease of Use is the essential criterion for young people in Manado in deciding which movie streaming application they choose.   Keywords: customer preferences, analytical hierarchy process
THE INFLUENCE OF FINANCIAL LITERACY AND FINANCIAL ATTITUDE ON FINANCIAL RESILIENCE OF MICRO, SMALL, MEDIUM ENTERPRISES (MSMES) IN MANADO Hanelisty Diona Chicha Korompis; David Paul Elia Saerang; Shinta Jeanette Camelia Wangke
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 3 (2023): JE. VOL. 11 No. 3
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/emba.v11i3.49580

Abstract

This study aims to analyze the influence of financial literacy and financial attitude on financial resilience of Micro, Small, Medium Enterprises (MSMEs) in Manado. The quantitative approach used in this research, where research is conducted by collecting questionnaire data from 65 MSME actors who have featured products in Manado. The method used to analyze the influence of independent variables toward the dependent variable is multiple regression analysis. The results of this study indicate that financial literacy have a positive and significant effect on financial resilience, while financial attitude is also had a positive and significant effect on financial resilience. This research also indicates that simultaneously, financial literacy and financial attitude positively and significantly influence financial resilience of MSMEs in Manado.   Keyword: financial literacy, financial attitude, financial resilience
REAKSI PASAR MODAL RUSIA ATAS PERISTIWA PERANG RUSIA DAN UKRAINA PADA BURSA SAHAM MOSCOW INTERBANK CURRENCY EXCHANGE-RUSSIAN TRADING SYSTEM (MICEX-RTS) Ridel Muaya; Joubert B. Maramis; Shinta J. C. Wangke
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 3 (2023): JE. VOL. 11 No. 3
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/emba.v11i3.50020

Abstract

Abstrak: Penelitian ini bertujuan untuk mengetahui reaksi pasar modal rusia atas peristiwa perang rusia dan ukraina pada bursa saham moscow interbank currency exchange-russian trading system (micex-rts) yang terjadi pada tanggal 24 februari 2022 penelitian ini menggunakan pendekatan event study dengan abnormal return dan trading volume activity sebagai variable. Pengambilan sampel dilakukan dengan cara purposive sampling dan menggunakan saham gabungan dari bursa efek rusia. Periode penelitian yang digunakan yaitu 31 hari sebelum dan 31 hari setelah peristiwa. Dengan menggunakan uji normalitas dan pired sample t-test sebagai teknik analisis data, dan diperoleh hasil penelitian yaitu Berdasarkan pengujian hipotesis yang sudah dilakukan, hipotesis pertama manunjukan bahwa hasil uji beda abnormal return gabungan yang diperoleh dari Sig (2-tailed) adalah 0.361, yang artinya nilai ini lebih besar dari 0.05 maka hipotesis pertama yang diduga terdapat perbedaan Abnormal Return yang signifikan terhadap Peristiwa Perang Rusia dan Ukraina sebelum dan sesudah Peristiwa Perang terjadi, di tolak atau hipotesis pertama tidak diterima. Hal ini menunjukkan bahwa tidak terdapat perbedaan abnormal return sebelum dan sesudah Peristiwa Perang Rusia dan Ukraina. Berdasarkan pengujian hipotesis yang sudah dilakukan, hipotesis kedua manunjukan bahwa hasil uji beda trading volume activity gabungan yang diperoleh dari Sig (2-tailed) adalah 0.001, yang artinya nilai ini lebih kecil dari 0.05 maka hipotesis keuda yang diduga terdapat perbedaan trading vomule avtivity yang signifikan terhadap Peristiwa Perang Rusia dan Ukraina sebelum dan sesudah Peristiwa Perang terjadi, diterima atau hipotesis keuda diterima. Hal ini menunjukkan bahwa terdapat perbedaan trading volume activity sebelum dan sesudah Peristiwa Perang Rusia dan Ukraina. Kata Kunci: Perang Rusia dan Ukraina, Pasar Modal, Abnormal Return, Trading Volume Activity.  
THE INFLUENCE OF DEMOCRATIC LEADERSHIP STYLE AND MOTIVATION ON THE PERFORMANCE OF SABHARA MEMBERS AT TOMOHON RESORT POLICE Vanya Monica Debora Frans; Paulus Kindangen; Shinta J. C. Wangke
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 11 No. 3 (2023): JE. VOL. 11 No. 3
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/emba.v11i3.50167

Abstract

 This study aims to figure out the influence of democratic leadership style and motivation on performance partially and simultaneously. The population in this research is 42. The sampling technique used is saturated sampling, where all members of the population are used as samples. The analytical method used is multiple linear analysis with the help of SPSS 29.0 program. The results show that partially democratic leadership style does not have a positive and significant influence on the performance of Sabhara Members at Tomohon Police. However, there is a positive and significant influence of motivation on the performance of Sabhara Members at Tomohon Police. Whereas simultaneously democratic leadership style and motivation have a positive and significant influence on the performance of SABHARA members at Tomohon resort police.   Keywords: democratic leadership style, motivation, employee performance
Co-Authors Adoeng, Wulandari Aneilla Tessalonika Gleny Ruth Laserto Annete M. R. Rumengan Arrazi B.H Jan Banne, Vivaldi R. Bee, Sharon C. Christoffel Kojo Claudia Glory David P. E. Saerang David P. E. Saerang David P. E. Saerang David P.E Saerang David Paul Elia Saerang David Paul Elia Saerang Dewa Ayu Putri Emilia M. Gunawan Emilia Margareth Gunawan Emilia Margareth Gunawan Erlangga Kurnia Pratama Moha Erlangga, Nobian Sari Esther Pamela Adeleida Malonda Ferdinand J Temewu Ferdinand J Tumewu Ferdinand J. Tumewu Frederik G. Worang Frederik G. Worang, Frederik G. Gebby Natasya Tamaka Glady Langi Hanelisty Diona Chicha Korompis Hasan Jan, Arrazi bin Humbas, Jeniffer G. Imelda W. J. Ogi Indrie D. Palandeng Indrie D. Palandeng Indrie Debbie Palendeng Inri Hana Menajang Irvan Trang Ivan Quilo Jacky S B Sumarauw Jacky S. B. Sumarauw James D. D. Massie, James D. D. James D.D. Massie Johan Tumiwa Joseph, Omega P. Joubert B. Maramis Joy Elly Tulung Kalangi, Josep B. Karisoh, Monica Kembuan, Kesia F. Keren Gloria Sondakh Kusuma, Yuliana Lala, Ryanna Jasmine Lalawi, Natasya T. Lantang, Monika Gabriela Lapian, Joyece S.L.H.V. Lapian, Stanss L. H. V J. Lengkong, Victor Leticya Gala Liany Elfirany Senduk Lingkan Beatrix Wowiling Logor, Grand Lontoh, Patricia D. V. P. Lumintang, Jillano Solideo Magdalena Wullur Makagansa, Meveri Cyanli Mandagi, Christina Nadya Maria Tielung Maria V. J. Tielung Martinus Lourensio Mallisa Maryam Mangantar Maryam Mangantar Mawitjere, Praisethy M. Mawuntu, Christian Vrenly Mentang, Verennia T. N. Merinda H. Ch. Pandowo Merlyn Karuntu Michelle Awuy Mongi, Rifan E. Monicha Natasya Magerite Nathasya Mewengkang Ogi, Imelda W. J. Ogi, Imelda W.J. Okta Gabriel Mamahit Paat, Franda Benedicta Pakasi, Debora Glorya Palandeng , Indrie Debbie Palilingan, Lingkan N. Paulus Kindangen Peter Anderson Runtu Peter Claudio Musa sangkay Poli, Meiny Meily Purba, Marganda Nevira Rampen, Dio B. Rawis, Miracle Raynaldo Fabian Karel Posumah Regina Trifena Saerang Regina Trifena Saerang Reychel Tendean Ridel Muaya Ridho Prawira Ramadhanu Rondonuwu, Happy Estherella Rudy S. Wenas Rumbay, Wulandary E. T. S. L. H. V. Joyce Lapian S. L. H. V. Joyce Lapian S.L.H.V Joyce Lapian Saerang, David P. S. Saerang, Ivonne L. Saerang, Regina Trifena Sauba, Yulitha K. Sefryan Reinaldo Uway Siagian, Shintya G. Sifrid S. Pangemanan Sifrid S. Pangemanan Sineleyan, Verren Jilly Siti Rapika Ariyanto Soekamto, Militia Ch. V. Sofryan Injillion Pelealu Stans Joyce Lapian Stephanie Ludya Natalia Sukamta, Nuraini Retnaningrum Tambaani, Olivia Syalomita Teneh, reynald Then, William W. Therok, Francisca A. Timpua, Mitha Randa Tiwa, Angel Syerina Triutari Wahyuni Suwono Tuegeh, Octavia Diana Monica Tulende, Sharell S. M. Tumbuan, Willem J. F. A. Umboh, Syallomika F. B. W. Vanya Monica Debora Frans Vanya Priscylia Ayu Vinny Gloria Rooroh Walean, Enjelia E. Watulingas, Evangelica Putri Watuseke, Amadeo Josua Rolanto Wewengkang, Caeli B. P. Willem J. F. A. Tumbuan Willem J.F. Alfa Tumbuan, Willem J.F. Alfa Worang, Frederik Gerard Wowor, Wenseslaus