Article Per Year (5 Year)
p-Index From 2021 - 2026
4.012
P-Index
This Author published in this journals
All Journal Agrikultura Eklektik : Jurnal Pendidikan Ekonomi dan Kewirausahaan Jurnal Neraca: Jurnal Pendidikan dan Ilmu Ekonomi Akuntansi Jurnal Golden Age Jurnal Ilmiah Edunomika (JIE) Jurnal Hospitality dan Pariwisata Literatus International Journal of Business, Law, and Education Jurnal Media Informatika JUKESHUM: Jurnal Pengabdian Masyarakat Al-Hijr: Journal of Adulearn World Jurnal Masyarakat Indonesia Jurnal Sosial dan Sains Journal of Management and Administration Provision Innovative: Journal Of Social Science Research Jurnal Pengmas Kestra (JPK) SJEE (Scientific Journals of Economic Education) West Science Accounting and Finance JR-ELT (Journal of Research in English Language Teaching) Community Service Journal Of Economic Education Tourism, Hospitality and Culture Insights Journal Nomos : Jurnal Penelitian Ilmu Hukum Indonesian Trust Health Journal
Wati, Indah
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Other

Published : 31 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 31 Documents
Search

 1   2   3   4 
AN ANALYSIS OF HOTEL GRIYA SINTESA MUARA ENIM EMPLOYEES’ ABILITY TO COMPREHEND ENGLISH-BASED HOTEL INFORMATION SYSTEMS Wati, Indah; Taslim, Muhammad; Amni, Destra; Tania, Luthfia Renalda; Anwar, Muhammad Luthifar Syach
JR-ELT (Journal of Research in English Language Teaching) Vol. 9 No. 2 (2025): Journal of Research in English Language Teaching
Publisher : English Language Education Program, Faculty of Education and Teacher Training, Sulthan Thaha Saifuddin State Islamic University of Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30631/8cjb9y09

Abstract

In the hospitality industry, hotel information systems are predominantly operated in English, presenting linguistic challenges for staff with limited proficiency in English. This study aims to analyze the English comprehension ability of employees at Hotel Griya Sintesa Muara Enim, with a particular focus on their understanding of English-based hotel information systems. Using a quantitative descriptive approach, data were collected through a written vocabulary test (comprising 20 multiple-choice and matching items), semi-structured interviews, and documentation from 30 front-office and operational staff members. Descriptive statistical analysis revealed an average correct-response rate of 69.2% (mean score = 70.5), placing overall comprehension in the “Paham” (Understand) category. While most employees could operate the system functionally, difficulties persisted with technical terms such as PMS, interface, database error, and backup file. Key contributing factors include limited prior English training, infrequent exposure to technical vocabulary, and reliance on peer assistance. The findings suggest that staff's functional English proficiency is sufficient for daily operations but requires targeted support to enhance accuracy and confidence. Recommendations include implementing English for Hospitality Systems training, developing an in-house English terminology glossary, and establishing an internal mentoring program. This study underscores the importance of integrating language support into hospitality technology adoption to ensure operational efficiency and service quality.
Co-Authors Achmad Zaki agustian, irwan Ahdian Morena, Mochammad Rian Ahmad Musaddad, Ahmad Ainul Mardiah Aji, Krishna Amalina, Viona Amiliya, Ria Amin, Mohammad Fathul amiruddin teapon Amni, Destra Andeska, Roma Angriawan Anita Amelia Ole Anwar, Muhammad Luthifar Syach Aprianti, Siska Azhariah Rachman Azizah, Syahna Nur Damayanti, Nela Daulay, Henri Yanto Diah Apriliani Emer, Souza Emilia Susanti Fadillah, Fitriani Farisa, Ghefira Harahap, Fitri Ramadani Hariana, Maman Indra Gunawan Joni Kutu Kampilong Judijanto, Loso Karokaro, Tati Murni Kiromim Baroroh Krisna, Inda Wahyuni Mahdi Mahdi, Mahdi Morena, Mochammad Rian Ahdian Ni Wayan Suartini Novita, Yulia Nur Fajriyah, Nur Pangaribuan, Jontra Jusat Pelliyezer Karo Karo Permatasari, Mustika Rambe, Paijan Ristiliana Ristiliana Ryke Kalalo, Rieneke Salmiah Salmiah Saragih , Srimis Leini Sari, Herlini Puspika Sejati, Yasa Griya Simarmata, Juni Mariati Solehah, Imroatus Sucandrawati, Ni Luh Ketut Ayu Sudha Sudarto Sudarto Sukma Yunita Sulaiman Efendi Siregar Sumiatik, Sumiatik Tania, Luthfia Renalda Taslim, Muhammad Vitri Indrawati, Urai Suci Yulies Yulianti Zaman, M Nuruz Zuidah Zuidah, Zuidah Zulfahri Lubis