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All Journal JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Patria Artha Management Journal JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Darma Agung Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang Jurnal Ilmiah Administrasita' JURNAL ILMIAH GLOBAL EDUCATION Edu Sociata : Jurnal Pendidikan Sosiologi Takuana: Jurnal Pendidikan, Sains, dan Humaniora Jurnal Sosial dan Sains Innovative: Journal Of Social Science Research Journal of Social Knowledge Education (JSKE) PUBLICUS: JURNAL ADMINISTRASI PUBLIK Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Community Services: Sustainability Development
Selanno, Hendry
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Religion Arts Humanities Astronomy Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Public Health Social Sciences Other

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Strategi Efektifitas Penganggaran Berbasis Kinerja Dalam Program Pengembangan Pemuda dan Olahraga Pada Dinas Pemuda dan Olahraga Kabupaten Seram Bagian Barat Patty, Jafar; Rahawarin, Mohamad Arsad; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 6 No. 4 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i4.4564

Abstract

This study aims to analyze the effectiveness of performance-based budgeting in the Youth and Sports Office of West Seram Regency to support youth development programs and improve sports achievements. A quantitative approach was employed using the Analytical Hierarchy Process (AHP) method to determine priority strategies for budget management. Data were collected through interviews, observations, and documentation, involving 15 respondents from five pentahelix elements: government, academics, community, media, and development planning sectors. The findings reveal strong internal factors, such as organizational commitment, experienced human resources, and productive partnerships, which support the implementation of performance-based budgeting. Externally, government support, CSR opportunities, and technological advancements provide a favorable environment for aggressive budget optimization strategies. However, challenges such as limited HR capacity, dependence on regional budgets, and disaster risks must be addressed. The study recommends strengthening HR capacity through technical training and digital literacy, leveraging technology for transparent financial management, and diversifying funding sources via private partnerships and international grants. These strategies are expected to enhance the effectiveness, transparency, and accountability of regional financial management while delivering tangible impacts on youth development and sports performance.
Pengaruh Fungsi Anggaran dan Kinerja Panitia Kerja (Panja) terhadap Efektivitas Penyusunan Rancangan Peraturan Daerah (Ranperda) di Dewan Perwakilan Rakyat Daerah (DPRD) Kota Ambon Selanno, Della Michelle; Sahetapy, Petronela; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 6 No. 4 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i4.4660

Abstract

This study aims to examine the influence of the DPRD budget function and the performance of the Working Committee (PANJA) on the effectiveness of Draft Regional Regulation (Ranperda) preparation in the Ambon City DPRD. The research employed a quantitative survey approach. The population consisted of DPRD members and PANJA members involved in Ranperda preparation. Data were collected through questionnaires and analyzed using multiple linear regression, t-test, F-test, and coefficient of determination (R²). The results indicate that the DPRD budget function positively and significantly affects the effectiveness of Ranperda preparation (Sig. = 0.002), while PANJA performance has a positive and highly significant effect (Sig. < 0.001). Simultaneously, both independent variables significantly influence the effectiveness of Ranperda preparation (Sig. < 0.001), accounting for 78.2% of the dependent variable’s variance. These findings highlight that effective Ranperda preparation requires synergy between well-planned budgeting and professional technical execution by PANJA. The study implies the need to enhance DPRD members’ capacity in budgeting functions, optimize PANJA performance through training and evaluation, and ensure intensive coordination between both parties to produce high-quality regional regulations that impact local development.
Pengaruh Kapasitas Fiskal Daerah terhadap Kinerja Dinas Kependudukan dan Pencatatan Sipil Provinsi Maluku dalam Mencapai Target Nasional Rahman, Arief; Rahawarin, Mohamad Arsad; Selanno, Hendry
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 3 (2025): Takuana (October-December)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i3.224

Abstract

This study analyzes the influence of regional fiscal capacity on the performance of the Civil Registration and Population Service (Disdukcapil) of Maluku Province in achieving national administrative targets. Using a descriptive qualitative approach, data were obtained through interviews, document reviews, and field observations. The results show that fiscal capacity significantly supports operational activities, service infrastructure, and outreach programs, particularly for remote island communities. Nevertheless, fiscal capacity alone does not determine performance outcomes. Leadership, coordination, and service innovation also play crucial roles. Despite fiscal limitations, Disdukcapil has adopted adaptive strategies to sustain service delivery, though disparities in access persist. Strengthening fiscal policy, optimizing transfer funds, and improving governance capacity are essential for sustainable and equitable population services. This study contributes to the understanding of fiscal dynamics and public service performance in geographically dispersed regions.
Model Pelayanan Berdasarkan Indeks Kepuasan Masyarakat pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Seram Barat Nahuway, Julis; Selanno, Hendry; Rolobessy, Mike J
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 3 (2025): Takuana (October-December)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i3.237

Abstract

This study aims to analyze and formulate a service model based on the Community Satisfaction Index (IKM) at the Population and Civil Registration Office of West Seram Regency. The research uses a descriptive quantitative method with a Likert scale and analyzes data based on the 14 IKM elements established in the Regulation of the Ministry of Administrative and Bureaucratic Reform. A total of 129 service users participated as respondents. Data were processed using descriptive statistics and spider web analysis. The results concluded that the IKM scores ranged from 3.59 to 3.84, placing the overall average IKM of 3.72 in the “Good” category. The recommended service model emphasizes maintaining high service standards through fast, responsive, fair, friendly, and transparent procedures. Officer discipline, ability, and assertiveness must be strengthened alongside clear service costs and schedules. Improving comfort and integrating digital service features are also essential to enhance efficiency and public satisfaction.
Impact of Job Satisfaction and Organizational Culture on Service Quality in Central Maluku Regency Teubun, Edward; Selanno, Hendry; Nataniel, Elake
Journal of Social Knowledge Education (JSKE) Vol. 6 No. 4 (2025): November
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v6i4.2330

Abstract

Purpose of the Study: This study aims to examine the influence of job satisfaction and organizational culture on improving service quality at the Investment and One-Stop Integrated Service Office of Central Maluku Regency. The focus is to determine which internal factors significantly drive better public service quality. Methodology: The study applies a quantitative approach using a survey method. Data were collected with structured questionnaires from 38 employees for the independent variables and 100 service users for service quality. Multiple regression analysis and hypothesis testing were performed using SPSS software to evaluate variable relationships. Main Findings: The results show that all independent variables collectively have a significant effect on service quality. However, partial testing indicates that only job satisfaction has a positive and significant impact on service quality. Employee performance shows a negative and non-significant effect, while organizational culture does not significantly influence service quality improvement at the Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu the Investment and One-Stop Integrated Service Office of Central Maluku Regency. Novelty/Originality of this Study: This study highlights the contrasting effects of internal organizational factors on public service quality by showing that job satisfaction is the only significant driver. The finding provides new insight into prioritizing human resource policies in public service institutions where organizational culture and employee performance may not directly enhance service outcomes.
Implementasi Digital Leadership Dalam Pengembangan Kompetensi Digital Pada Pelayanan Publik Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Ambon Pentury, Emeria; Rahawarin, Mohamad Arsad; Selanno, Hendry
Jurnal Ilmiah Administrasita' Vol. 16 No. 2 (2025): EDISI DESEMBER 2025
Publisher : Program Studi Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47030/administrasita.v16i2.1024

Abstract

This study aims to analyze the implementation of digital leadership in developing digital competencies for public service at the Investment and One-Stop Service Office (DPMPTSP) of Ambon City. The research employed a qualitative approach, collecting data through in-depth interviews, observations, and documentation. The findings indicate that DPMPTSP employees possess basic understanding and adequate digital competencies, particularly in the use of electronic licensing systems, data management, and digital communication, although limitations exist in advanced features and system integration. The implementation of digital leadership by the Head of DPMPTSP and related officials encourages training, technology-based learning, and data utilization for decision-making, positively affecting employee motivation and adaptation to digital transformation. The impact of digital leadership is evident in the improvement of speed, transparency, and quality of licensing and investment services, supported by application integration, online complaints, and accessible information technology for the public. Challenges such as limited infrastructure, resistance to change, and human resource capacity are addressed through employee development, cross-sector collaboration, and the establishment of a sustainable digital ecosystem. In conclusion, digital leadership serves as a key factor in creating public services that are effective, efficient, and responsive to societal needs in the digital era.
Analisis Kualitas Pelayanan Publik di Kantor Kecamatan Kota Masohi Kabupaten Maluku Tengah Bastian, Izak; Rahawarin, Mohamad Arsad; Selanno, Hendry
Jurnal Ilmiah Administrasita' Vol. 16 No. 2 (2025): EDISI DESEMBER 2025
Publisher : Program Studi Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47030/administrasita.v16i2.1026

Abstract

This study aims to analyze the quality of public services at the Masohi City Sub-District Office, Central Maluku Regency, from the perspective of service users. Using a qualitative descriptive approach, the research explores the experiences, perceptions, and expectations of the community regarding public service delivery. Data were collected through in-depth interviews, participatory observation, and document analysis to obtain a comprehensive understanding of the service process and its influencing factors. The study focuses on five dimensions of service quality: tangible, reliability, responsiveness, assurance, and empathy. The findings indicate that the tangible dimension, including physical facilities and infrastructure, provides a basic foundation for service quality, though some improvements are needed to enhance user comfort. Reliability reflects the ability of staff to deliver consistent and accurate services, while responsiveness and empathy demonstrate the staff’s readiness and attentiveness to community needs. The assurance dimension shows that the competence, professionalism, and trustworthiness of staff foster confidence among service users. Despite several strengths, there are areas for improvement, particularly in optimizing physical facilities, administrative procedures, and communication to ensure faster, more efficient, and more satisfactory services. This study concludes that public service quality at the Masohi City Sub-District Office is generally satisfactory but requires continuous improvement. Enhancing staff performance, facilities, and user interaction can increase community satisfaction and strengthen the professional image of the Sub-District Office as a reliable and responsive public service provider.
Implementing Health Maintenance Guarantee Programs in Rural Primary Healthcare: A Case Study of Community Health Centers in Eastern Indonesia Hukul, Wiwin; Selanno, Hendry; Waisapy, Jeanly
PUBLICUS: Jurnal Administrasi Publik Vol 4 No 1 (2026): PUBLICUS: JURNAL ADMINISTRASI PUBLIK
Publisher : Pattimura University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/publicusvol4iss1p34-46

Abstract

The Health Maintenance Guarantee Program plays a crucial role in ensuring equitable access to healthcare services, particularly for underserved rural communities. This study aims to analyze the implementation of the Health Maintenance Guarantee Program at a rural community health center in Eastern Indonesia. Using a qualitative case study approach, the research explores how policy objectives are translated into practical healthcare services at the grassroots level. Data were collected through in-depth interviews with healthcare workers, direct observations, and document analysis involving program implementers and community representatives. The analytical framework is based on Edward III’s policy implementation model, which emphasizes communication, resources, disposition of implementers, and bureaucratic structure. The findings reveal that the implementation of the Health Maintenance Guarantee Program has generally improved access to basic healthcare services for low-income populations. However, several challenges persist, including limited medical facilities, inadequate human resources, and insufficient support from local government authorities. Communication between policy implementers and beneficiaries remains suboptimal, affecting public understanding of service entitlements under the program. Despite these constraints, healthcare workers demonstrate a strong commitment to delivering services within existing limitations. The study concludes that while the program has been implemented moderately well, its effectiveness depends on strengthening institutional capacity, improving infrastructure, and enhancing coordination among stakeholders. These findings provide important insights for policymakers seeking to improve health policy implementation in rural and remote areas, particularly in developing countries.
The Influence of the Regional House of Representatives’ Legislative Function Performance on the Protection of Indigenous Peoples’ Rights in Central Maluku Regency Haurisa, Herry Men Carl; Rahawarin, Mohamad Arsad; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 7 No. 1 (2026): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v7i1.5420

Abstract

This study aims to examine the influence of the DPRD’s legislative performance on the protection of indigenous peoples’ rights in Central Maluku Regency, focusing on how legislative actions contribute to safeguarding customary land, natural resources, and cultural identity. This study used a quantitative approach with a full sampling technique involving all 40 members of the Central Maluku Regency DPRD. Data were collected through a structured questionnaire and processed using simple linear regression with statistical software to measure the causal influence of legislative performance. The study found that DPRD legislative performance has a positive and significant effect on the protection of indigenous peoples’ rights. The regression coefficient of 0.643 and R² value of 0.819 indicate that legislative performance explains a substantial proportion of variations in rights protection, confirming the research hypothesis and demonstrating the DPRD’s strategic role. This study provides empirical evidence on the direct quantitative influence of legislative performance on indigenous rights protection at the regional level. It advances existing knowledge by offering measurable indicators of legislative effectiveness and highlighting the importance of strengthening institutional capacity to enhance substantive protection outcomes.
Pengaruh Prinsip Good Governance dan E-Service terhadap Kepuasan Masyarakat dalam Menggunakan Aplikasi Mobile JKN di Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Cabang Kota Ambon Mansur, Nadhia Safira; Selanno, Hendry; Madjid, La
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.338

Abstract

This study examines the influence of good governance principles and e-service quality on public satisfaction in using the Mobile JKN application at BPJS Health, Ambon City Branch. The rapid development of digital public services requires government institutions to ensure that technology-based services are supported by effective governance practices. This research aims to analyze how the implementation of good governance and the performance of digital services contribute to users’ perceptions and satisfaction with the Mobile JKN application. A quantitative approach was employed using multiple linear regression analysis to assess the relationship between the independent variables and public satisfaction as the dependent variable. The results indicate that good governance has a significant positive effect on public satisfaction (β = 0.421; t = 5.701; Sig. = 0.000), as does e-service quality (β = 0.510; t = 6.909; Sig. = 0.000). Simultaneously, good governance and e-service quality significantly influence public satisfaction, as evidenced by an F-value of 145.328 with a significance level of 0.000. The coefficient of determination (R²) of 0.861 indicates that 86.1% of the variation in public satisfaction can be explained by the two independent variables, while the remaining 13.9% is influenced by other factors outside the model. These findings highlight that the integration of sound governance practices and high-quality digital services is essential for improving user satisfaction in technology-based public health services. Strengthening governance mechanisms and continuously enhancing digital service performance are therefore crucial strategies for increasing public satisfaction with the Mobile JKN application.
Co-Authors Ahmad Rosandi Sakir Akollo, Bertje Alhamid, Muhammad Rizki Aminah Bahasoan Anama, Rustam Arief Rahman Bahasoan, A. Bahasoan, Aminah Bastian, Izak Firdausi, Hasan Hamid, Alwin La Hamin, Kamsal Haurisa, Herry Men Carl Hukul, Wiwin Jeanly Waisapy Johan Lubis, Rilla Anggriani Jusuf Madubun Karepesina, K.F. Asiqien Kastanya, Mordy Hizki Kiat, M. Sulaiman Kubangun, Arjuna Yusuf Maulana LAURENS, SAMSON Leasa, Elsa Lekawael, Marcoroy Lubis, Rilla Anggriani Johan Madjid, La Madubun, J. Mansur, Nadhia Safira Mezak Wakim, Mezak Mike J Rolobessy Myla Libran, Resya Nahuway, Julis Namakule, Rufiani Utari Nataniel, Elake Normawati Normawati, Normawati OHELLO, MARLON ELFIANUS Ohoiwutun, St.K. Ohoiwutun, Stanislaus Kostka Ohuiwutun, Stanislaus K. Padang, Adriana Pattimukay, Hengky Pattimukay, Hengky Virgo Richardo Patty, Jafar Patty, Julia Theresia Pentury, Emeria Rahawarin, Ichlazul Amal Rahawarin, M.A. RAHAWARIN, MOHAMAD ARSAD Rahmah, Annisa Rasviana, Vera Rejaan, Silvius Rengifurwarin, Zainal Abidin Renwarin, Husna Renwarin, Martinus Reyaan, Edmundus Rolobessy, Mike J Rolobessy, Mike J. Rumailili, Muh. Fauzan Sahetapy, P. Sahetapy, Petronela Saimima, Jamdi SAMSON LAURENS Sangadji, Bharatayuda Junipratomo Selanno, Della Michelle Silawane, Djamiah Simatauw, Fandry Soulissa, Fandi Sukur, Dilly Ardiany Teubun, Edward Tuhelelu, Nurul Fatah Tupan, Joselina Ufie, J.A. V.R Pattimukai , Hengky WAISAPY, Jeanly Zacharias, Tehubijuluw Zulfian Zulfian