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Socialization on Public Service Standards in Ohoi Faan, Kei Kecil District, Southeast Maluku Regency WAISAPY, Jeanly; RAHAWARIN, Mohamad Arsad; SELANNO, Hendry
Community Services: Sustainability Development Vol. 2 No. 2 (2025): Community Services: Sustainability Development (March - June 2025)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61857/cssdev.v2i2.117

Abstract

The public service standards outreach program in Ohoi Faan, Kei Kecil Subdistrict, Southeast Maluku Regency, aims to improve service quality for the community in line with excellent service principles. These standards include transparency, accountability, responsiveness, fairness, and effectiveness. Transparency emphasizes the importance of the village office providing clear, accessible, and open information, such as the types of services, process flow, and the rights and responsibilities of the public. It ensures the community understands the services they receive. Accountability requires service providers to take responsibility for their actions and decisions, adhere to established procedures, prevent discrimination, and maintain integrity. Responsiveness demands that staff respond promptly and appropriately to community requests and complaints, enhancing public satisfaction by meeting their needs efficiently. Fairness ensures that all residents receive equal services without discrimination based on race, religion, gender, or social status, fostering social justice. Effectiveness and efficiency focus on optimizing resources to deliver quality services while saving time and costs for both service providers and recipients. The outreach program also encourages active community participation in evaluating services by providing constructive feedback and suggestions. Service providers are expected to respond positively to feedback to achieve continuous improvement. By understanding public service standards, village officials can deliver services more professionally and responsibly, while the community feels valued and gains greater trust in the local government. This outreach initiative strengthens the relationship between the government and the community, creating a better service environment.
Implementasi Peraturan Walikota Nomor 16 Tahun 2021 Tentang Tarif Retribusi Parkir Di Tepi Jalan Umum Anama, Rustam; Selanno, Hendry; J. Rolobessy, Mike
Jurnal Ilmiah Global Education Vol. 5 No. 2 (2024): JURNAL ILMIAH GLOBAL EDUCATION, Volume 5 Nomor 2, Juni 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v5i2.2741

Abstract

Ambon City residents, who park their vehicles at Amplaz, are subject to parking fees in accordance with Ambon Mayor Regulation Number 16 of 2021 concerning Parking Retribution Tariffs on Public Roads. Amplaz is subject to progressive parking rates, as it is a zone. So that the tariff for four-wheeled vehicles is no longer RP3000, and two-wheeled vehicles are no longer Rp2000 as in the implementation of the previous Ambon Mayor Regulation. The party who manages parking at Amplaz always urges Ambon City residents to have awareness in paying parking rates according to Ambon Mayor Regulation Number 16 of 2021 concerning Parking Retribution Tariffs on Public Roads. There are many cases when Ambon City residents pay less retribution, arguing that there is no small money and only big money. Even reluctant to pay at all. However, it is advisable to have awareness in paying parking fees. The party who manages parking at Amplaz prioritizes parking service satisfaction. This is done by providing optimal services, namely; directing vehicles in an orderly manner into and out of the parking area, protecting the vehicle from loss of goods, damage due to bumps, and theft of spare parts. Likewise, the friendly behavior of the parking employees. As a result, Ambon City residents cooperatively pay parking fees, according to Ambon Mayor Regulation Number 16 of 2021 concerning Parking Retribution Tariffs on Public Roads.
ANALISIS KEBIJAKAN DANA DESA DALAM MENDUKUNG PROGRAM PEMBERDAYAAN MASYARAKAT DALAM PENANGANAN STUNTING DI KECAMATAN AMAHAI KABUPATEN MALUKU TENGAH Selanno, Hendry; Rahawarin, Mohamad Arsad; Sakir, Ahmad Rosandi
JURNAL DARMA AGUNG Vol 33 No 1 (2025): FEBRUARI
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Darma Agung (LPPM_UDA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46930/ojsuda.v33i1.4812

Abstract

Penelitian ini menganalisis kebijakan dana desa dalam mendukung program pemberdayaan masyarakat untuk penanganan stunting di Kecamatan Amahai, Kabupaten Maluku Tengah. Stunting, yang disebabkan oleh kurangnya asupan gizi pada anak, menjadi masalah kesehatan serius yang berdampak pada pertumbuhan dan perkembangan anak. Kebijakan dana desa diarahkan untuk meningkatkan kesejahteraan masyarakat dengan cara mengalokasikan dana untuk program-program kesehatan, seperti penyuluhan gizi, pemberian makanan tambahan, dan perbaikan akses layanan kesehatan. Pendekatan partisipatif dan kerjasama lintas sektor dipandang sebagai kunci keberhasilan implementasi program ini. Evaluasi terhadap kebijakan ini menunjukkan bahwa alokasi dana desa yang tepat serta pelibatan masyarakat secara aktif mampu memberikan dampak positif dalam menurunkan angka stunting di Kecamatan Amahai. Kebijakan ini juga diharapkan dapat terus berlanjut dengan pengawasan yang transparan dan akuntabel untuk mencapai target jangka panjang dalam peningkatan kualitas hidup masyarakat.
Efektivitas Pengelolaan Alokasi Dana Desa (ADD) di Negeri Amahusu Kecamatan Nusaniwe Kota Ambon Aknes Melani Nunumete; Zainal Abidin Rengifurwarin; Hendry Selanno
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 2 No. 2 (2025): Juni : Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v2i2.688

Abstract

This study aims to analyze and describe the effectiveness of Village Fund Allocation (ADD) management, as well as the supporting and inhibiting factors in Negeri Amahusu, Nusaniwe District, Ambon City. The research employs a qualitative method with in-depth interview techniques for data collection.Based on the findings, it can be concluded that the management of Village Fund Allocation (ADD) in Negeri Amahusu is transparent, but community participation needs to be improved through more effective socialization and communication. The use of ADD aligns with the planned budget, yet challenges persist in fund disbursement and transparency in proposal acceptance. Financial administration is carried out accountably, despite encountering technical difficulties in transaction recording. The capacity of village officials still requires improvement, particularly in understanding updated regulations and financial reporting. Community participation is relatively high in village meetings and mutual cooperation activities, although material contributions remain limited. Coordination between institutions functions effectively, yet formal communication must be enhanced to ensure clearer information dissemination and greater community involvement.  
Studi Kualitas Pelayanan Publik di Kantor Kecamatan Leihitu Barat, Kabupaten Maluku Provinsi Maluku Tuhelelu, Nurul Fatah; Selanno, Hendry; Patty, Julia Theresia
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 2 No. 3 (2025): September : Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Pub
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v2i3.1020

Abstract

This study aims to explain and analyze the quality of public services at the Leihitu Barat District Office. Quality public service is a key indicator in assessing the performance of local governments, particularly at the sub-district level, which directly provides services to the community. This research uses a descriptive method with a qualitative approach to gain an in-depth understanding of the current service conditions. The informants in this study totaled 10 people, consisting of district officials and community members who use the services. Data were collected through in-depth interviews, observations of service activities at the sub-district office, and documentation of relevant supporting documents. The collected data were analyzed using descriptive qualitative analysis with a case study approach, providing a comprehensive picture of existing problems and potentials. The assessment of service quality is based on Zeithaml’s theory, which includes five main dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The research findings indicate that the quality of public services at the Leihitu Barat District Office has not yet met optimal standards. In terms of tangibles, it was found that physical facilities such as waiting areas, service desks, and supporting equipment are still very limited. The reliability dimension is also not well fulfilled, as the service processes are often inconsistent and not timely. The assurance dimension reflects a lack of professional ability and attitudes among officials in providing a sense of security and trust to the public. However, the dimensions of responsiveness and empathy show relatively positive developments. Some officials have demonstrated responsive and empathetic attitudes in addressing the needs and complaints of the public. Nonetheless, comprehensive improvements are still necessary. These include enhancing the quality of human resources, increasing the availability of physical infrastructure, and improving service management systems. By addressing these areas, public services at the Leihitu Barat District Office can become more effective and better aligned with community expectations.
Pengaruh Reward dan Punishment Terhadap Peningkatan Kinerja Pegawai di Balai Pelestarian Kebudayaan Wilayah XX Maluku Tupan, Joselina; Laurens, Samson; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 6 No. 3 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i3.4073

Abstract

This study aims to analyze the influence of reward and punishment on employee performance at the Cultural Heritage Preservation Office, Region XX Maluku. A quantitative approach was used through a survey method involving 93 respondents. Data were analyzed using multiple linear regression to test three main hypotheses: the partial effect of reward on performance, the partial effect of punishment on performance, and the simultaneous effect of both variables on employee performance. The t-test results indicate that both reward and punishment have a significant partial effect on performance, with significance values of < 0.001. Reward contributed 34.6%, while punishment contributed a higher percentage of 60.2%. The F-test results show that reward and punishment simultaneously have a significant impact on employee performance, with an R Square value of 0.838, meaning 83.8% of the performance variance can be explained by these two variables. These findings highlight the importance of implementing appropriate human resource management strategies based on rewards and sanctions to improve employee motivation and productivity. The study recommends enhancing the reward system with more variations and applying fair and consistent punishment as part of performance management policies.
Pengaruh Kesejahteraan Pegawai, Motivasi Intrinsik, Dan Beban Kerja Terhadap Produktivitas Pegawai Pada Balai Pelestarian Kebudayaan Wilayah XX Maluku Wakim, Mezak; Ohoiwutun, Stanislaus Kostka; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 6 No. 3 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i3.4075

Abstract

This study aims to analyze the influence of Employee Welfare, Intrinsic Motivation, and Workload on Employee Productivity at the Cultural Heritage Preservation Center Region XX in Maluku. A quantitative approach was used with multiple linear regression analysis. Data were collected through questionnaires distributed to 93 respondents who are active employees at the institution. The results indicate that partially, Employee Welfare and Intrinsic Motivation have a significant effect on Employee Productivity, while Workload does not show a significant effect. Intrinsic Motivation yielded the highest regression coefficient, indicating it is the most dominant factor in improving productivity. Simultaneously, the three independent variables significantly influence Employee Productivity, with a coefficient of determination (R²) of 0.917. This means that 91.7% of the variation in productivity can be explained by welfare, intrinsic motivation, and workload. These findings highlight the importance of enhancing welfare and empowering intrinsic motivation as core strategies for improving employee performance. The study provides both theoretical and practical contributions to human resource management in the public sector, especially in developing performance-based policies.
Pengaruh Etika Kerja Terhadap Kinerja Adaptif Melalui Kepemimpinan Transformasional Pada Dinas Perhubungan Kabupaten Seram Bagian Barat Sangadji, Bharatayuda Junipratomo; Bahasoan, Aminah; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 6 No. 3 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i3.4170

Abstract

This study aims to analyze the effect of work ethics on employees' adaptive performance at the Department of Transportation of West Seram Regency, with transformational leadership as a mediating variable. The research uses a quantitative approach with the Partial Least Square Structural Equation Modeling (PLS-SEM) analysis technique. A total of 126 employees were selected using purposive sampling. The instrument used was a five-point Likert scale questionnaire that had passed validity and reliability tests. The results showed that work ethics had a positive and significant effect on adaptive performance. Work ethics also had a positive and significant effect on transformational leadership. Moreover, transformational leadership had a positive and significant effect on adaptive performance. Another important finding is that transformational leadership significantly mediates the influence of work ethics on adaptive performance. This indicates that strong work ethics not only directly affect employees' adaptability but also through the crucial role of transformational leadership within the organization. Therefore, strengthening work ethics should be a key focus in efforts to improve adaptive performance, particularly by fostering transformational leadership styles.
Pengaruh Reward Terhadap Kinerja Pegawai Satuan Polisi Pamong Praja Dan Kebakaran Kabupaten Seram Bagian Barat Provinsi Maluku Simatauw, Fandry; selanno, Hendry; Pattimukay, Hengky Virgo Richardo
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 8, No 3 (2024): Agustus 2024
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v8i3.2024.1461-1471

Abstract

Program penghargaan (Reward) adalah untuk menarik orang yang cakap untuk bergabung dalam organisasi, menjaga pegawai agar datang untuk bekerja dan memotifasi pegawai untuk mencapai kinerja. Reward yaitu kompensasi/hadiah yang berbentuk ekstrinsik dan instrinsik dalam situasi kerja, dimana kompensasi ekstrinsik merupkan balas jasa yang diberikan kepada pegawai baik dalam bentuk finansial maupun non finansial sedangkan kompensasi Instrinsik merupakan kompensasi atau imbalan yang berbentuk non finansial. Diharapkan dengan adanya penerapan reward ekstrinsik dan instrinsik ini, kinerja pegawai dapat ditingkatkan. Olehnya itu penulis ingin meneliti dan mengetahui sampai sejauhmana “Pengaruh Reward terhadap Kinerja Pegawai Satuan Polisi Pamong Praja dan Kebakaran Kabupaten Seram Bagian Barat Provinsi Maluku”.Dalam penelitian ini data dianalis dengan menggunakan analisis regresi linier berganda dengan menggunakan Program SPSS (statistical Product and service Solutoins)16 For Windows. Penelitian ini sendiri menggunakan variable reward ekstrinsik dan reward instrinsik sebagai variable bebas dan kinerja sebagai variable terikat.Hasil penelitian menyebutkan bahwa reward ekstrinsik dan reward instrinsik memiliki Pengaruh secara simultan terhadap kinerja Pegawai Satuan Polisi Pamong Praja dan Kebakaran Kabupaten Seram Bagian Barat Provinsi Maluku. Reward ekstrinsik memiliki Pengaruh secara parsial terhadap kinerja Pegawai Satuan Polisi Pamong Praja dan Kebakaran Kabupaten Seram Bagian Barat Provinsi Maluku, sedangkan reward instrinsik dominan memiliki Pengaruh secara parsial terhadap kinerja Pegawai Satuan Polisi Pamong Praja dan Kebakaran Kabupaten Seram Bagian Barat Provinsi Maluku.Kata kunci : Reward Ekstrinsik, Reward Instrinsik, Kinerja pegawai
Pengaruh Pengembangan Sumber Daya Manusia Terhadap Kinerja Pegawai Pada Badan SAR Nasional Ambon Hamid, Alwin La; Rahawarin, Mohamad Arsad; Selanno, Hendry
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 9, No 3 (2025): Agustus 2025
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v9i3.2025.1469-1477

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Pengembangan Sumber Daya Manusia (SDM) terhadap Kinerja Pegawai pada Kantor SAR Ambon. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan asosiatif. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan regresi linear sederhana dan uji t parsial. Hasil penelitian menunjukkan bahwa Pengembangan SDM berpengaruh signifikan dan positif terhadap Kinerja Pegawai, dengan nilai koefisien regresi sebesar 0.764 dan nilai signifikansi 0,001. Nilai beta sebesar 0.838 menunjukkan bahwa pengaruh tersebut berada pada kategori kuat. Uji reliabilitas menunjukkan bahwa instrumen yang digunakan reliabel dengan nilai Cronbach’s Alpha di atas 0.70. Selain itu, data juga dinyatakan berdistribusi normal berdasarkan uji Kolmogorov-Smirnov. Kesimpulannya, peningkatan Pengembangan SDM secara langsung akan meningkatkan Kinerja Pegawai secara nyata dan signifikan. Oleh karena itu, manajemen organisasi perlu memberikan perhatian khusus pada upaya-upaya pengembangan SDM secara berkelanjutan sebagai strategi peningkatan kinerja organisasi
Co-Authors Adriana Padang Ahmad Rosandi Sakir Aknes Melani Nunumete Alan Julian Putra Komala Alyona Alfa Maximille Tutuhatunewa Alhamid, Muhammad Rizki Aminah Bahasoan Anama, Rustam Arief Rahman Arnold Titahena Bahasoan, Aminah Balgis Al-Amudi Bastian, Izak Berny Jofranz Metwaan Bertje Akollo Dortje L Y Lopulalan Edward Teubun Elake Nataniel Firdausi, Hasan Hakim Talaohu, Rahman Hamid, Alwin La Hamin, Kamsal Hengky Virgo Richardo Pattimukay Herry Men Carl Haurisa Hukul, Wiwin J.A. Ufie Jeanly Waisapy Jeanly Waisapy Jeanly Waisapy Johan Lubis, Rilla Anggriani Johar Isnain Jonferdinan Saragih Josep Antonius Ufi Julia Th Patty Julis Nahuway Jusuf Madubun K.F. Asiqien Karepesina Karepesina, K.F. Asiqien Kiat, M. Sulaiman Kubangun, Arjuna Yusuf Maulana La Madjid La Madjid Lubis, Rilla Anggriani Johan Madun, Hikmawaty Marcoroy Lekawael Megawati Manik Mezak Wakim, Mezak Mike J Rolobessy Mike J Rolobessy Mike. J. Rolebessy Mohamad Arsad Rahawarin Mohamad Arsad Rahawarin MOHAMAD ARSAD RAHAWARIN Muhammad Isa Pelu Muhammad Isa Pelu Muhammad Putra Lumaela Myla Libran, Resya Nadhia Safira Mansur Namakule, Rufiani Utari Nataniel, Elake Normawati Normawati Normawati Normawati, Normawati Nurul Hazanah Rusli Husen OHELLO, MARLON ELFIANUS Ohoiwutun, St.K. Ohoiwutun, Stanislaus Kostka Ohuiwutun, Stanislaus K. P. Sahetapy Padang, Adriana Pattimukay, Hengky Pattimukay, Hengky Virgo Richardo Patty, Jafar Patty, Julia Theresia Pentury, Emeria Petronela Sahetapy Rahawarin, Ichlazul Amal Rahawarin, M Arsad Rahawarin, M.A. RAHAWARIN, MOHAMAD ARSAD Rahmad Rahmad Rahman Hakim Talaohu Rasviana, Vera Rejaan, Silvius Rengifurwarin, Zainal Abidin Renwarin, Husna Renwarin, Martinus Resya Myla Libran Reyaan, Edmundus Rizal Rolobessy, Mike J. Rugayah Alhamid Rumailili, Muh. Fauzan Sahetapy, Petronela Saimima, Jamdi Samson Laurens SAMSON LAURENS Sangadji, Bharatayuda Junipratomo Selanno, Della Michelle Silawane, Djamiah Simatauw, Fandry Siti Khotijah Soselisa, Pieter S. Soulissa, Fandi Stanislaus Kostka Ohoiwutun Sukur, Dilly Ardiany Tehubijuluw Zacharias Tehubijuluw Zacharias Tehubijuluw Zacharias Teubun, Edward Tuhelelu, Nurul Fatah Tupan, Joselina Ufie, J.A. Umar, Syarif V.R Pattimukai , Hengky Vera Rasviana Vinsa Delia Luhulima Wahab Tuanaya WAISAPY, Jeanly Wance, Marno Zacharias , Tehubijuluw Zacharias, Tehubijuluw Zainal Abidin Rengifurwarin Zulfian Zulfian