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All Journal Gravitasi Journal of Architectural Research and Design Studies Pendas : Jurnah Ilmiah Pendidikan Dasar Bahtera Indonesia; Jurnal Penelitian Bahasa dan Sastra Indonesia JURNAL REKAYASA Jurnal Teknik Informatika C.I.T. Medicom G-Couns: Jurnal Bimbingan dan Konseling Majalah Ilmiah Gema Maritim Abditeknika - Jurnal Pengabdian Kepada Masyarakat Majalah Ilmiah Manajemen dan Bisnis Educate: Journal of Community Service in Education Formosa Journal of Sustainable Research (FJSR) Jurnal Cakrawala Informasi (JCI) Jurnal Arsitektur Berita Kedokteran Masyarakat Jurnal Maritim Malahayati Jurnal Mitrasehat Jurnal Informatika Ekonomi Bisnis Jurnal Keperawatan Journal of Accounting Information System Kreativitas Pada Pengabdian Masyarakat (Krepa) Lentera Journal of Innovative and Creativity Journal of Health Research and Technology INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Kemas Journal:Jurnal Pengabdian masyarakat Aksi Kita: Jurnal Pengabdian Kepada Masyarakat
Haryani
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Journal : Jurnal Cakrawala Informasi (JCI)

 1 
PENGARUH KUALITAS PELAYANAN KARYAWAN, PERSEPSI HARGA, DAN LOKASI TERHADAP KEPUASAN PELANGGAN (Studi pada Mahasiswa Universitas Muhammadiyah Semarang Pelanggan JNE) Astono, Ari Dwi; Haryani
Jurnal Cakrawala Informasi Vol 4 No 2 (2024): Desember : Jurnal Cakrawala Informasi
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) - Institut Teknologi dan Bisnis Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The aim of this research is to analyze the influence of employee service quality, price perception, and location on customer satisfaction (study of students at Muhammadiyah University, Semarang, JNE customers. The data collection method uses a questionnaire, the sampling technique is accidental sampling. A total of 100 respondents are JNE customers in the city of Semarang Based on testing, employee service quality variables have a positive and significant effect on customer satisfaction. Price perception has a positive and significant effect on customer satisfaction.
PENGARUH KUALITAS PELAYANAN KARYAWAN, PERSEPSI HARGA, DAN LOKASI TERHADAP KEPUASAN PELANGGAN (Studi pada Mahasiswa Universitas Muhammadiyah Semarang Pelanggan JNE) Ari Dwi Astono; Haryani
Jurnal Cakrawala Informasi Vol 4 No 2 (2024): Desember : Jurnal Cakrawala Informasi
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) - Institut Teknologi dan Bisnis Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jci.v4i2.500

Abstract

The aim of this research is to analyze the influence of employee service quality, price perception, and location on customer satisfaction (study of students at Muhammadiyah University, Semarang, JNE customers. The data collection method uses a questionnaire, the sampling technique is accidental sampling. A total of 100 respondents are JNE customers in the city of Semarang Based on testing, employee service quality variables have a positive and significant effect on customer satisfaction. Price perception has a positive and significant effect on customer satisfaction.
PENGARUH KUALITAS PELAYANAN KARYAWAN, PERSEPSI HARGA, DAN LOKASI TERHADAP KEPUASAN PELANGGAN (Studi pada Mahasiswa Universitas Muhammadiyah Semarang Pelanggan JNE) Ari Dwi Astono; Haryani
Jurnal Cakrawala Informasi Vol 4 No 2 (2024): Desember : Jurnal Cakrawala Informasi
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) - Institut Teknologi dan Bisnis Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jci.v4i2.500

Abstract

The aim of this research is to analyze the influence of employee service quality, price perception, and location on customer satisfaction (study of students at Muhammadiyah University, Semarang, JNE customers. The data collection method uses a questionnaire, the sampling technique is accidental sampling. A total of 100 respondents are JNE customers in the city of Semarang Based on testing, employee service quality variables have a positive and significant effect on customer satisfaction. Price perception has a positive and significant effect on customer satisfaction.
Co-Authors Adelia, Karlita Aditia, Ezra Agusta, Gino Erman Agustiani, Sarifah Agustyaningrum, Cucu Ika Ahmad Ghiffari Apri Wahyudi Ardiansyah Artika Surniandari Asrida Bahagiya, Multika Untung Banu Setyo Adi Cahyaningtyas R.U Darmawan, Arief Rahmad Delfi Riana, Siska Devi Kusumaningrum Diah, Muhammad Dina Mutiah Emi Safrina Erawati, Wati Eriawan, Tomi Ernita Eviyanti, Novitasari Ezra Aditia Firmansyah, Denny Fithriyyah, Yayu Nidaul Futriani, Elfira Sri Hadi, Sofian Wira Hafidz, Ridho Hakim Muttaqim Hakim Muttaqim Hakim, Aibi Haliq, Abdul Haliq Haris Padilah Haryani Haryani Herman Hidayat, Novan Wahyu I Nengah Tela I.E Habibi, Nur Ida Usman Jaya, Al Razad Esmemen Karjono Kurniawati Kusno, Hendra Sanjaya Kusumah, Dadang Puja Liestyaningrum, Wiwiek Lisa Rizky Amalia M. Jahiding, M. Maka Suci, Tassya Mashuni Milad, Abdurahman Muchamad Syafruddin Ningrum Astriawati Nuraini, Ditra Cholidy Nurani, Diva Priatno, Priatno Puja Kusumah, Dadang Raffi Ondri, Muhammad Rahmat Hidayat Ratih Samsusih Rizki Rini Asmariati Safrina, Emi Sari, Ardystia Maha Sepria Sofyan, Dea Septari, Nanda Setiawan, Titus Hari Siagian, Yusnaini Siti Marlina, Siti Suparno, Agus Tela, I Nengah tika aprilia Tini Utami Winarto, Agung Tri Wiwin Lismidiati Yoseph Tajul Arifin Yusrawati Yusrawati Zulfikar