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Journal : EDUMATIC: Jurnal Pendidikan Informatika

Analisis Principal Component Analysis (PCA) dalam Penentuan Faktor Kepuasan Pengunjung terhadap Layanan Perpustakaan Digilib Sudianto Manullang; Dita Aryani; Hanifah Rusydah
Jurnal Pendidikan Informatika (EDUMATIC) Vol 7 No 1 (2023): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v7i1.14839

Abstract

Maximum management of the library, especially improving services to users is a must that needs to be evaluated by the library manager. Visitor satisfaction is difficult to measure because it relates to the high and low expectations of visitors to the service they want. The purpose of this study is to investigate the most important factors or components in aspects of visitor satisfaction. So that it can increase satisfaction appropriately so that the library can carry out the right strategy to maintain and provide the best quality service. The subjects of this study were students with 2019 – 2022 status. 120 samples were taken using a random sampling technique. The collected data will be analyzed using the Principal Component Analysis (PCA) method. The PCA analysis process was carried out in several stages, namely the Bartlett's test, testing the KMO value, testing the correlation matrix, PCA analysis, and interpreting the PCA results. Findings from PCA analysis by reducing 12 correlated variables into 2 factors, namely reference services and facilities and infrastructure. The results of this study indicate that the facilities and infrastructure factor have a greater cumulative percentage of variance compared to the reference service factor, which is equal to 51,387%.
Co-Authors Abdurahman Abdurrahman Achmad Fajri Romadhoni Adiva, Cut Tasya Adrianto, Ilham Agnes Yulia Saragih Aisyah Novianti Alvi Sahrin Nasution Ameliya, Ameliya Anastasya Carity S, Disty Angelica Carolina Tambunan Anggi Nur Ananda Saragih Annisa Hidayah Anshari, Farhan Aqil, Muhammad Fachri Aritonang, Anggi Pasha Arnita Arnita Aulia Putri Br. Manurung Aulia, Ilmi Aulia, Widi Ayu Lestari Sihombing Ayu Widya Sari Azizi, Muhammad Farhan Azmi, Khoiriyati Bakti Ulina Lumbangaol Botrina Adisti Simangunsong Br Barus, Jesika Casadae Wanda Buulolo, Fatizanolo Cahaya Destia Regar Cahya Chosya Carles Syahputra Hulu Cecilia Br Parangin-angin Chairunisah Chairunisah, Chairunisah Chandra, Melissa Christine Simatupang Clara Jocelyn Harefa Dani, Danu Rama Desrinawati Tindaon Dewi Lowisa Br Purba Diah Ayu Lestari DIdi Febrian Dilla Nurfadiah Dimas Arza Nugraha Dinda Meyliana Dinda Putri Namira Harahap Dita Aryani Dwi Heri Efrilia Ega Ananda Br Sembiring Eldora, Felicia Elisabeth Putri Dayanti Emily Theresia Silaen Erlinawaty Simanjuntak Fachrihz Effendy Fadilah, Putri Maulidina Fannisa Rahmadani Febi Hijriana Feby Florensia Stepahni Sihotang Felicia Eldora Femi Ezrani Siantur Ginting, Puspa Arinda Ginting, Sindi Rahmadhani Gultom, Ledy Meva Tiurma Hanafi Irsyad Pulungan Handayani, Silvia Mariah Handre Gabriel Pinem Hanifah Rusydah Hasibuan, Eka Sri Hartini Hasibuan, Valen Silvana Hutabarat, Reinaldo F.M Hutabarat, Reinaldo Fernandes Matheus Hutapea, Brian Hutasoit, Elizabeth Indah Febriani Sagala Ira Selvia Ritonga Irvina Abelia Harahap Ishak Munawar Ivena Simanjuntak Josafath Artur Situngkir Kairani, Nerli Kanaya, Nayla Yasyra Kanaya, Niquita Sepha Karin Aulia Putri Kasih Simbolon Khoiriyati Azmi Lirana Sapriani Gulo Lubis, Hafiz Khalik Lubis, Raja Harly Anugrah Lubis, Revan Kurniawan Lubis, Rhamanda Ardiyansyah M. Fajar Alif M. Shadri Ismaun Lubis M.E. Ernawati Siregar Manihuruk, Oliver Juan Manihuruk, Oliver Juan Gery Manullang, Maria Ayuni Isabella Manullang, Nurul Ain Farhana Marpaung, Faridawaty Melissa Chandra Mizan Hasibuan Muthiah, Ade Naila N Simanjuntak, Christina Nadia Amalia, Sisti Nadya, Fauza Nagita Adella Nainggolan, Millenia Naomi Febrina Sitompul Nasution, Alvi Sahri Nasution, Alvi Sahrin Nasution, Tri Annisya Aini Nia Devi Friskauly Nia Rizkita Tambunan Niska, Debi Yandra Nova Oktavia Sitinjak Novan Setyadi Nur Maulidya Rizky Nurhasanah - Siregar Nurjannah, Annisa Nurkhalizah, Rezeki Nursani Salsabillah Akza Nurul Ain Farhana Nurul Ain Farhana Panggabean, Natanael Pardomuan - Sitompul Pasaribu, Jansperi Pebrianti, Lidia Piliang, Yumna Khairi Amani Pulungan, Zakiy Maulana Purba, Rut Omega Putri Aisyah Putri Maulidina Fadilah Putri Maulidina Fadilah Raihan Riyadi Siregar Reski Augustian. S Revan Kurniawan Lubis Rifka Annaria Sibuea Rini Sartika Risa Rozzaqi Rambe Rotua Evelyn Tesalonika Sinambela Said . Iskandar Saragih, Agnes Yulia Saragih, Anggi Nur Ananda Saribu, Fransisco Dolok Siagian, Yerikho Aprilio Siahaan, Daniel Tingkos Sianturi, GiaColin Alfaro Samuel Sibarani, Mikhael Agus Tua Siboro, Alio Hutaperi Sihombing, Sri Yuni Utari Silaban, Dewi Fortuna Simamora, Elmanani Simanjuntak, Christina N Simanjuntak, Natalia Anggriani Simbolon, Taing Pebrieni Simorangkir, Tri Gustini Sinaga, Marlina Setia Sisti Nadia Amalia Sitanggang, Agnes Miranda Sitanggang, Santa Falare Sitorus, Novita Atika Situmorang, Audrey Situmorang, Ruth Remita Asianna Talitha Nakhwan Hasibuan Tamara, Angga Tambunan, Combest Prajogo Tambunan, M. Ananda Rizki Tarigan, Dandi Rifa'i Taufiq, Insan Tia Ramadani Tobing, Rizky Saputra Tri Annisya Aini Nst Tumanggor, Abednego Pradja Turnip, Leoni Fristy Wahyu Indra Syahputra Wibowo, Anastasya Putri Widi Ningsih Panggabean Widya Narti Lubis Witri Wardani Hulu Yoan Olivia Sirait Yolanda Ulyartha L. Tobing Yulita Molliq Rangkuti Zalianti, Retno Ayu Zulfahmi Indra, Zulfahmi