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Journal : Student Scientific Creativity Journal

Analisis Sistem Antrian Pada Masa Pasca Covid’19 Dengan Model Multi Channel-Multi Phase Dalam Optimalisasi Pelayanan Nasabah Bank BRI Unit Aek Kanopan (Labura) Desrinawati Tindaon; Sudianto Manullang
Student Scientific Creativity Journal Vol. 1 No. 3 (2023): Mei : Student Scientific Creativity Journal
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/sscj-amik.v1i3.1357

Abstract

Administrative and banking services at PT. Bank BRI Unit Aek Kanopan (Labura) has 2 services consisting of teller services and customer service services. Teller services and customer service services often experience queues of customers coming and making service transactions. This study aims to determine the optimal level of the queuing system for teller service and customer service with the help of C Sharp application. This study discusses the shape of the queuing model. The queuing model used is Multi Channel-Multi Phase with the control notation type (M/G/2)∶ (FIFO/∞/∞). The Multi Channel-Multi Phase model is a multi-stage multiple-line queuing system method. With a FIFO (First in first out) service pattern, namely first come first served earlier and earlier out. The results of this study are based on the results of calculating arrival patterns and service time patterns, there are 2 parts to the research results consisting of teller services and customer service services. In teller service, the average customer arrival (λ) is 1.48 customers per minute, the average customer that can be served (μ) is 5.12 customers that can be served per minute, and the average level of service intensity ( ρ) is 3.78 < 1. Furthermore, in customer service, the average customer who comes (λ) is 0.83 customers who come per minute, the average customer who can be served (μ) is 0.01035 customers that can be served per minute, and the average level of service intensity (ρ) is 0.015 < 1. Based on the results of the analysis of the queue system for teller service and customer service, it can be concluded that the optimal level of teller service and customer service can be said to be sufficient effective and optimal. In order to make the service more effective, add one service line or service facilities for both services.
Co-Authors Abdurahman Abdurrahman Achmad Fajri Romadhoni Adiva, Cut Tasya Adrianto, Ilham Agnes Yulia Saragih Alvi Sahrin Nasution Ameliya, Ameliya Anastasya Carity S, Disty Angelica Carolina Tambunan Anggi Nur Ananda Saragih Annisa Hidayah Anshari, Farhan Aqil, Muhammad Fachri Aritonang, Anggi Pasha Arnita Arnita Aulia Putri Br. Manurung Aulia, Ilmi Aulia, Widi Ayu Lestari Sihombing Ayu Widya Sari Azizi, Muhammad Farhan Azmi, Khoiriyati Bakti Ulina Lumbangaol Botrina Adisti Simangunsong Br Barus, Jesika Casadae Wanda Buulolo, Fatizanolo Cahaya Destia Regar Cahya Chosya Carles Syahputra Hulu Cecilia Br Parangin-angin Chairunisah Chairunisah, Chairunisah Chandra, Melissa Christine Simatupang Clara Jocelyn Harefa Dani, Danu Rama Desrinawati Tindaon Dewi Lowisa Br Purba Diah Ayu Lestari DIdi Febrian Dilla Nurfadiah Dimas Arza Nugraha Dinda Meyliana Dinda Putri Namira Harahap Dita Aryani Ega Ananda Br Sembiring Eldora, Felicia Erlinawaty Simanjuntak Fachrihz Effendy Fadilah, Putri Maulidina Fannisa Rahmadani Febi Hijriana Felicia Eldora Femi Ezrani Siantur Ginting, Puspa Arinda Ginting, Sindi Rahmadhani Gultom, Ledy Meva Tiurma Hanafi Irsyad Pulungan Handayani, Silvia Mariah Handre Gabriel Pinem Hanifah Rusydah Hasibuan, Eka Sri Hartini Hasibuan, Valen Silvana Hutabarat, Reinaldo F.M Hutabarat, Reinaldo Fernandes Matheus Hutapea, Brian Hutasoit, Elizabeth Indah Febriani Sagala Ira Selvia Ritonga Irvina Abelia Harahap Ishak Munawar Ivena Simanjuntak Kairani, Nerli Kanaya, Nayla Yasyra Kanaya, Niquita Sepha Karin Aulia Putri Kasih Simbolon Khoiriyati Azmi Lirana Sapriani Gulo Lubis, Hafiz Khalik Lubis, Raja Harly Anugrah Lubis, Revan Kurniawan Lubis, Rhamanda Ardiyansyah M. Fajar Alif M. Shadri Ismaun Lubis M.E. Ernawati Siregar Manihuruk, Oliver Juan Manihuruk, Oliver Juan Gery Manullang, Maria Ayuni Isabella Manullang, Nurul Ain Farhana Marpaung, Faridawaty Melissa Chandra Mizan Hasibuan Muthiah, Ade Naila N Simanjuntak, Christina Nadia Amalia, Sisti Nadya, Fauza Nagita Adella Nainggolan, Millenia Naomi Febrina Sitompul Nasution, Alvi Sahri Nasution, Alvi Sahrin Nasution, Tri Annisya Aini Nia Devi Friskauly Niska, Debi Yandra Nova Oktavia Sitinjak Novan Setyadi Nur Maulidya Rizky Nurhasanah - Siregar Nurjannah, Annisa Nurkhalizah, Rezeki Nursani Salsabillah Akza Nurul Ain Farhana Nurul Ain Farhana Panggabean, Natanael Pardomuan - Sitompul Pasaribu, Jansperi Pebrianti, Lidia Piliang, Yumna Khairi Amani Pulungan, Zakiy Maulana Purba, Rut Omega Putri Aisyah Putri Maulidina Fadilah Raihan Riyadi Siregar Reski Augustian. S Revan Kurniawan Lubis Rifka Annaria Sibuea Rini Sartika Risa Rozzaqi Rambe Rotua Evelyn Tesalonika Sinambela Said . Iskandar Saragih, Agnes Yulia Saragih, Anggi Nur Ananda Saribu, Fransisco Dolok Siagian, Yerikho Aprilio Siahaan, Daniel Tingkos Sianturi, GiaColin Alfaro Samuel Sibarani, Mikhael Agus Tua Siboro, Alio Hutaperi Sihombing, Sri Yuni Utari Silaban, Dewi Fortuna Simamora, Elmanani Simanjuntak, Christina N Simanjuntak, Natalia Anggriani Simbolon, Taing Pebrieni Simorangkir, Tri Gustini Sinaga, Marlina Setia Sisti Nadia Amalia Sitanggang, Agnes Miranda Sitanggang, Santa Falare Sitorus, Novita Atika Situmorang, Audrey Situmorang, Ruth Remita Asianna Talitha Nakhwan Hasibuan Tamara, Angga Tambunan, Combest Prajogo Tarigan, Dandi Rifa'i Taufiq, Insan Tia Ramadani Tobing, Rizky Saputra Tri Annisya Aini Nst Tumanggor, Abednego Pradja Turnip, Leoni Fristy Wahyu Indra Syahputra Wibowo, Anastasya Putri Widi Ningsih Panggabean Widya Narti Lubis Witri Wardani Hulu Yoan Olivia Sirait Yolanda Ulyartha L. Tobing Zalianti, Retno Ayu Zulfahmi Indra, Zulfahmi