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Journal : INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE

EXCELLENT SERVICE IN INCREASING STUDENT SATISFACTION WITH ACADEMIC SERVICES Fikri Sholehuddin SN, Abdullah; Muhammad Fadhli; Yahfizham
International Journal of Cultural and Social Science Vol. 6 No. 1 (2025): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v6i1.1072

Abstract

This study seeks to ascertain the impact of superior service on student satisfaction with academic services, evaluated through five dimensions: physical appearance, responsiveness, reliability, empathy, and assurance. Data collection involved interviews, focus group discussions, observations, and documentation, followed by analysis through data reduction, presentation, and conclusion formulation. The research findings suggest that academic services at FITK UIN SU are typically effective and of excellent quality across all dimensions. Nonetheless, the physical appearance elements remain inadequate, including diminutive projectors, sluggish internet connectivity, inadequate air conditioning, compromised seating, and classroom capacity that fails to accommodate the student population. Nonetheless, the amenities for the postgraduate courses are more sufficient. These findings underscore the necessity for enhancements in buildings and infrastructure to bolster academic services. This research offers both theoretical and practical insights into educational policy, namely in primary services aimed at improving student happiness.
Co-Authors Afri, Lisa Dwi Al Arsat, Hilman Ali Nafia Nasution Amalia, Tharisa Amanda, Adela Amelia Tri Andini Ananda, Rusydi Aninda Muliani Annisa Anum, Paridah Apriani Syahputri Aqilla Sintiya ardila, desi Armila, Ade Siti Atika Rahmah Ayla Septi Ardini Ayu Pitaloka Saragi Azahra, Kaila Basmara, Anggi Batubara, Misbah Chairil Surya Pratama Cibro, Radi Dalimunthe, Annisa Aulia Dahlan Dalimunthe, Rifai Damanik, Irda Ayuna Devi Saragih, Laila Dinda Hermaliya Dwi Agustin, Susan Dwikalsum Fachrul Rozy Arda Rambe Fadilah Aulia Fadillah Dwiyanti, Yolanda Olivia Fadya Hamdi Faisal Fahmi Aditya Abdi Fairuz Azzaria Siregar Faisal Al Fasih Fani Zanemi Farhanuddin Fathul Hady Raya Febry Pratama Fikri Sholehuddin SN, Abdullah Fitri Handayani Gultom, Roni Hasiholan Harahap, Rosa Meliani Hasibuan, Eka Khairani Hidayatun Nisa, Hidayatun Humayra, Luthfia Husnaini, Rizki Indri Syahfitri Ritonga Indy Fuan Maharani Angkat Intan Sari Daulay Iramadhania , Fahira irvan, Irvan Satya Nugraha Kartika Dewi Pane Khairiah, Dianny Rachma Khairun Nisa Siregar Kusumah, Siska Widia Leoni Wilyam Lestari Sinaga, Dewi Limbong, Nur Hidayah Lina Yana Nababan Lubis, Annisa Putri Lubis, Miftahul wilda Lulu Nuha Khalisah M. Abyan Zhafran Wijaya M. Fauzan Zannurrain Maharaja, Kiki Sari Maulidatul Husna Khoinur Mhd. Akbar Bathnul Wadi Nst Milfa Aisyaroh Monica, Anggun Muhamad Alda Muhammad Abdillah Syam Muhammad Fadhli Nasution, Arief Hidayat Nasution, Syahrul Akhyar Nawati, Cipra Nazila, Ila Neliwati Nuria Ulfah Lubis Nurmalia Damanik Nursa’adah Patimah Hasibuan Pulungan, Miftah Kurnia Arfah Putri Hadiyatunnisa Rakhmawati, Fibri Ramadani, Ayutia Ramadani, Sucia Rangkuti, Faiz Wahyu Perdana Reflina Rifa’i, Muhammad Riri Syafitri Lubis Risna Putri Ariani Rizki Prasetya Hidayat Nst Rusi Ulfa Hasanah Sabrina Rahmahdani Safitri, Vika Sali Hasibuan, Alom Salsa Billah Batu Bara Saprina Maulida Sara, Mayang Vita Sarah Ennola Karina Sihombing Sari Harahap, Ananda Aditya Septi Ardianti Septiani Agustina Siregar Septiara, Winda Siregar , Tanti Jumaisyaroh Siregar, Bela Nanda Siregar, Lola Kamal Siregar, Tanti Jumaisyaroh Siti Halija Siti Maysarah Sitorus, Masganti Sitorus, Siti Fatimah Sri Jumiati, Sri Sri Rahayu Ningsi Syabana, Asrul Tanti Jumaisyaroh, Tanti Titin Anisa Tanjung Tri Hartanti, Tri Triana Tumanggor, Nurul Choriah Turrizqiya, Aulia Wulan Indah Lestari Yani, Nur Intan Amanda Yasmin Salsabila Yola Anggraini Yuan Amelia Tri Ananda Yulia Nasution Yuliana, Ananda Zahrina, Nadhilah Zellyka Siti Rahmadani