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All Journal Jurnal Pendidikan Kewarganegaraan Undiksha JMM (Jurnal Masyarakat Mandiri) JURNAL PENDIDIKAN TAMBUSAI Jurnal Pendidikan Ilmu Pengetahuan Sosial (JPIPS) Jurnal Kewarganegaraan Indo-MathEdu Intellectuals Journal Cendekia: Jurnal Ilmu Sosial, Bahasa dan Pendidikan Mestaka: Jurnal Pengabdian Kepada Masyarakat Innovative: Journal Of Social Science Research Madani: Multidisciplinary Scientific Journal PANCASILA AND CIVICS EDUCATION JOURNAL Socius: Social Sciences Research Journal Cendikia Pendidikan Causa: Jurnal Hukum dan Kewarganegaraan Jurnal Penelitian Pendidikan Indonesia (JPPI) Sosial : Jurnal Ilmiah Pendidikan IPS
Abdullah Hasibuan, Hamdi
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Energy Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Physics Public Health Social Sciences Other

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Journal : Madani: Multidisciplinary Scientific Journal

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Analisis Pemenuhan Hak Konstitusional Warga Negara dalam Pelayanan Publik: Studi Kasus Akun Tiktok Sesilia Yovani Saragih Hadriyani, Siti; Simarmata, Eka Santi; Panjaitan, Gita Jesica; Nugraha, Gusnadi; Alfiandra, Muhammad Diki; Ardika, Raja; Hasibuan, Hamdi Abdullah
Madani: Jurnal Ilmiah Multidisiplin Vol 3, No 4 (2025): May
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15492286

Abstract

This research analyzes the gap between the guarantee of constitutional rights in public services and the reality of their implementation in the field, using a case study of Sesilia Yovani Saragih's viral TikTok video about her experience in obtaining an electronic ID card. The video exposes how a supposedly simple administrative procedure turns into a bureaucratic process that is complicated, non-transparent, and contains illegal levies. Using a qualitative approach with a case study method, this research integrates juridical analysis of the 1945 Constitution, Law No. 25 of 2009, and Law No. 24 of 2013, as well as thematic analysis of social media content and public response. The findings show that there are still violations of citizens' rights in the form of inequality of access, administrative discrimination, and low quality of public services. The root of the problem is identified in structural, cultural, and weak law enforcement factors. The research recommends comprehensive reform through the preparation of clear standard operating procedures, strengthening the supervisory system, increasing service transparency, strict law enforcement against corrupt practices, and implementing digital transformation centered on the needs of the community. These efforts are expected to realize the fulfillment of citizens' constitutional rights in public services optimally.
Co-Authors Abu Bakar Ade Fadly Anugrah Afra Mudrikah Aisyah Saputri Alfiandra, Muhammad Diki Alif M Taufiq Alwina, Febri Alya Syafika Fitri Aminuyati Anggela, Dea Resti Ardika, Raja Asmaul Husna Atika Wardani Aulia, Fatma Yusri Aulia, Rahma Azila, Wan Fazila Cahyani, Adira Dwi Cesca Amelta Cristian Adithya Turnip Darmawan, Muhammad Ikhsan Dewi Andreyan Dewi Santi, Dewi Dewi, Diah Ayu Purtala Dini Allifa Dongoran, Rachel F.B Eka Fajri Jayanti Endrilan Putra Feronica Manurung Filma Alia Sari Fitri Arnita Fitri Rahmawati Habibi Habibi Hadriyani, Siti Hambali Hambali Harahap, Rizky Dinda Sarmita Hariyanti Hariyanti Haryanti Sapitri Yanti Havina, Syahmila Indah Kurniya Dwi Saputry Intan Syahraini Istianah, Anif Julita, Widiya Jumaini, Fiola Kalda, Saifana M. Fikri Isnan Pramana M. Kurniawan Syaputra Marsa Adellia Br Siahaan Mayang Agustina Nadila Sari Naeli Anggi Nurmadina Nainggolan, Nora Saurli Ningsih, Nurbadria Novita Rahayu Nugraha, Gusnadi Nurjana, Nurjanah Panjaitan, Gita Jesica Pasaribu, Ester Edenia Br Patricia, Elsa Pausan Asima Putri, Puji Oktaliani Putri, Sintia Salsabila Putri, Wartini Arwinda Radini, Radini Raditha, Vika Ami Rafi Rizqullah Ramadhani, Alifa Zahro Ravalina, Juliya Reka, Sulistia Reka Rezal, Muhammad Ridho, M.Rasyid Rilanti, Sella Dwi Purnami Roza Sri Susanti Ruth Clarissa Tambunan Sagita, Wanda Rahma Santika, Mela Putri Sapitha, Nadila Nur Saradilla, Ella Sari, Nadila Sella Angelina Melcin Sephia Lisa Tamara SHC, Triamal Simarmata, Eka Santi Simatupang, Ernawati Simatupang, Indah Lamtiur Siti Sovia Sukraini Supentri Tasya Chika Setiaulia Teuku Aditya Rian Syaputra Tri Handoko Vicko Ardiansyah Windita, Deylla Zahra Yessi Amalia Yusa Putra Zahro Rohmatin