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All Journal Disease Prevention and Public Health Journal Jurnal Kesehatan Masyarakat JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Public Health of Indonesia Manuju : Malahayati Nursing Journal Jurnal Aisyah : Jurnal Ilmu Kesehatan Journal of Nursing and Public Health (JNPH) JOSING: Journal of Nursing and Health Jurnal Multidisiplin Dehasen (MUDE) Journal of Current Health Sciences Jurnal Dehasen Untuk Negeri Jurnal Dehasen Mengabdi AMMA : Jurnal Pengabdian Masyarakat Jurnal Kesehatan Kartika JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Journal Hygeia Public Health Jurnal Multidisiplin Holistik Jurnal Kesehatan Jurnal Pengabdian Mitra Persada Jurnal Pengabdian Mandiri Wellness Jurnal Kesehatan dan Pelayanan Masyarakat
Suyanto, Jipri
Dehasen University
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Strategi 3M Plus Mencegah Dan Mengatasi Demam Berdarah Dengue (DBD) DiDusun 3 Desa Sukasari, Kecamatan Air Periukan, Kabupaten Seluma Anggraini, Reri; Kurniati, Susi; Nurhdayati, Indah; Tranado, Hengki; Suyanto, Jipri
Jurnal Pengabdian Mitra Persada Vol. 2 No. 1 (2025): Oktober
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jpmp.v2i1.275

Abstract

Dengue Hemorrhagic Fever (DHF) is an endemic disease in Indonesia, including in Seluma Regency, especially Hamlet 3 Sukasari Village. The public's low awareness of the importance of preventing and controlling mosquito nests is one factor in the spread of this disease. A community-based outreach program using the 3M Plus approach was carried out to increase community knowledge and attitudes in preventing dengue fever. The methods used include direct counseling, leaflet distribution, and Clean Friday mutual cooperation. The 3M Plus strategy (Drain, Cover, Bury) is implemented actively by involving community leaders and health cadres. The results of the activity show an increase in understanding and participation of residents in maintaining environmental cleanliness to prevent dengue fever.
Living Condition, Economic and Stress Among Housewife During Covid-19 Pandemic Samidah, Ida; Sofais, Danur Azissah Roesliana; Suyanto, Jipri
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 7, No 1: March, 2022
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (614.037 KB) | DOI: 10.30604/jika.v7i1.949

Abstract

Covid-19 is becoming a problem in many industries, particularly the economic sector. It may be related to a change in household income, which has prompted many issues in the household, such as baby nutrition, food security and safety, and so on. The problems caused by Covid -19 disease indicate a mother's discomfort and burden, which affects their mind and causes stress. This study aimed to investigate associated factors related to mothers’ stress in Bengkulu Province due to covid-19 pandemic term. A questionnaire was used as a research tool in the cross-sectional study. Mothers who had lived in Bengkulu Province for at least two years were the target respondents. The total number of respondents was 576, as determined by multistage random sampling. The respondents are residents of ten districts in Bengkulu Province. The questionnaire data were analyzed using logistic regression to identify variables associated with the mother's stress. The analysis showed that have associated with mothers’ stress included having a stunting baby, households that need a job, households with a low average of household income, living in urban, having bad living conditions, having a bad social influence, and low education. The covid-19 pandemic has been affected by changing economic situations that can change baby nutrition status because parents can't provide good nutrition, lose or reduce household income, need a good job, get bad living conditions, and have bad social influence among mothers in the Bengkulu Province area. Abstrak: Pandemik covid-19 menimbulkan permasalahan di berbagai sektor, terutama di bidang ekonomi. Perubahan ini menimbulkan penurunan pendapatan rumah tangga yang dapat menimbulkan banyak kesulitan tertentu di dalam rumah tangga, seperti kesulitan dalam memenuhi gizi, dan keutuhan primer lainnya. Permasalahan yang timbul menjadi indikator rasa ketidaknyaman dan beban pikiran kaum ibu yang berakhir dengan stress. Penelitian ini bertujuan untuk investigasi faktor atau indikator yang berhubungan dengan stress ibu di Provinsi Bengkulu dikarenakan kondisi pandemik covid-19. Penelitian ini menggunakan penelitian cross-sectional dengan menggunakan kuesioner online sebagai tool penelitian. Target responden dalam penelitian in adalah kaum ibu yang bertempat tinggal di Provinsi Bengkulu. Data yang diperoleh di analisa menggunakan Teknik regresi (bivariat dan multivariate) dalam melihat indikator yang paling mempengaruhi kejadian stress pada kaum ibu. Faktor yang berhubungan signifikan adalah anak yang memiliki kondisi stuning, keluarga yang membutuhkan pekerjaan, keluarga yang memiliki pendapatan rata-rata di bawah UMR, bertempat tinggal di kawasan perkotaan, kondisi hidup yang semakin tidak baik, pengaruh lingkungan yang tidak baik, dan Pendidikan yang rendah (SD dan SMP). Pandemik covid-19 memiliki pengaruhi besar terhadap perubahan ekonomi yang mempengaruhi pada status gizi anak, pekerjaan, pendapatan, kondisi hidup dan kehidupan sosial pada kaum ibu di kawasan Provinsi Bengkulu.
A Literature Review on the Interactions Between Climate Change and Tuberculosis: Impacts on Epidemiology, Transmission, and Control Tan, Suriyani; Suyanto, Jipri; Panjaitan, Novaria Sari Dewi; Hidayat, Syarif; Fitriana, Fitriana; Sunarno, Sunarno; Lienggonegoro, Lisa Andriani
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 9, No 2 (2024): September
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v9i2.2848

Abstract

Climate change is increasingly recognized as a contributor to public health challenges, including the spread of infectious diseases such as tuberculosis (TB). Environmental changes, such as rising temperatures, altered precipitation patterns, and extreme weather events, can directly and indirectly influence TB transmission dynamics. Additionally, climate change exacerbates socio-economic issues like poverty, food insecurity, and displacement, further increasing vulnerability to TB. Understanding the complex relationship between climate change and TB is crucial for developing effective prevention and control strategies. This literature review explores the relationship between climate change and TB, focusing on the impact of climatic factors on TB epidemiology, transmission, and control measures. A systematic evaluation of peer-reviewed studies was conducted using databases such as Science Direct, PubMed, DOAJ, and Google Scholar. Research on climatic factors (e.g., temperature, humidity, extreme weather events) and their effects on TB transmission, as well as the socio-economic consequences of climate change, was analyzed. The PICOS framework and PRISMA guidelines were applied to ensure a comprehensive review. The findings reveal that elevated temperatures and humidity can enhance the survival and spread of Mycobacterium tuberculosis, potentially increasing TB transmission rates. Extreme weather events, such as floods and droughts, disrupt healthcare services and create overcrowded living conditions, fostering TB outbreaks. Socio-economic factors, including poverty, starvation, and migration, further heighten TB risks. Climate change-induced disruptions to health infrastructure, particularly in low- and middle-income countries, hinder TB diagnosis, treatment, and control efforts. However, there is a lack of long-term studies assessing the cumulative effects of climate change on TB. This review highlights the urgent need for interdisciplinary approaches to address the dual challenges of climate change and TB. Effective TB control programs must integrate climate adaptation and resilience strategies. Policymakers should prioritize climate-informed TB initiatives, enhance monitoring systems, and support further research to address gaps in understanding the long-term impacts of climate change on TB.
Impact of co-epidemic tuberculosis and diabetes mellitus on health-related quality of life: A review Machrumnizar, Machrumnizar; Muyana, Nana; Bachtiar, Adang; Kusumaratna, Rina Kurniasri; Suyanto, Jipri
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 8, No 4: Desember 2023
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v8i4.2088

Abstract

The high comorbidity rate between diabetes mellitus and tuberculosis has a significant impact on the patient's health-related quality of life and eradication of tuberculosis program outcomes, especially in lower-middle-income countries that bear a "double disease burden". This review outlines the health-related quality of life of tuberculosis patients with diabetes. The search, selection, and article collection procedures were unmethodical. The retrieved articles were open-access and full-text in English. Health-related quality of life includes physical, psychological, social, and environmental domains. Health-related quality of life in diabetes, tuberculosis, and tuberculosis-diabetes comorbid patients experienced negative changes in all domains. Commonly used health-related quality-of-life measures can be generic or disease-specific. This review also highlights the importance of collaborative tuberculosis and diabetes management supported by the community, health workers, and stakeholders. Finally, this collaborative management support will enhance patient health-related quality of life and contribute to the accomplishment of the tuberculosis elimination program.
Diterminan Kejadian Malaria Di Kawasan Kerja Puskesmas Luas Kabupaten Kaur Provinsi Bengkulu Suyanto, Jipri; Lestari, Puja; Retni, Retni
Malahayati Nursing Journal Vol 7, No 5 (2025): Volume 7 Nomor 5 (2025)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v7i5.17249

Abstract

ABSTRACT An inciting factor, frequently overlooked by the community itself, leads to a rise in instances. Hence, it is imperative to conduct a study to identify the triggers or elements that might facilitate the discovery of remedies to mitigate or decrease instances within a community. To determine the factors that contribute to the occurrence of malaria in the service area of Luas Public Health Centre, located in Kaur Regency, Bengkulu Province. During a one-month research period, researchers employed the purposive sampling technique to carefully pick samples. The study was done at the Luas Public Health Centre, located in the Kaur District. Our data analysis involves the utilization of both the univariate test and the chi-square test. The analysis shows that around 35 respondents, which is a substantial proportion, reported experiencing malaria. More than half of the respondents, specifically 39, had poor knowledge. Additionally, almost half of the respondents, 35 in total, lived less than 1 kilometer away from livestock, while almost half, 30 respondents, lived less than 75 meters away from a plantation. The chi square test revealed a significant association between knowledge (p-value: 0.004), house distance to livestock jams (p-value: 0.001), and house distance to plantations (p-value: 0.019) with the incidence of malaria cases in the service area of Luas Public Health Center in Kaur District, Bengkulu Province. Fostering partnerships with health services and implementing the principles of hygiene and wellness are crucial factors in enhancing the overall health condition within the community. Hence, it is imperative for individuals and communities to endorse government initiatives aimed at diminishing the prevalence of malaria through the implementation of physical activity, hygienic practices, and the elimination of mosquito breeding grounds. Engage actively in the health initiative by spreading positive information and promoting healthy habits among their families and communities. Keywords: Malaria Prevalence, Awareness, Proximity of House to Cow Shed, Proximity of House to Plantation.  ABSTRAK Peningkatan suatu kasus disebabkan oleh suatu komponen pemicu yang sering kali tidak disadari oleh Masyarakat itu sendiri. Oleh karena itu, perluhnya suatu kajian untuk mencari diterminan atau faktor tersebut yang dapat membantu dalam pencari solusi untuk penekanan atau penuruan kasus di suatu komunitas. Untuk Mengetahui determinan kejadian malaria di Kawasan kerja Puskesmas Luas Kabupaten Kaur Provinsi Bengkulu. Penelitian ini menggunakan desain cross sectional yang dilaksanakan di Kawasan Puskesmas Luas Kabupaten Kaur Provinsi Bengkulu dengan jumlah respoden sebanyak 72 responden. Teknik dalam menseleksi sampel menggunaka teknik purposive sampling dengan lama penelitian selama 1 bulan. Sedangkan analisis data menggunakan uji univariat dan uji chi square. Dari hasil analysis diketahui bahwa hampir Sebagian besar dari responden mengalami malaria sebanyak 35 responden, lebih dari setengah dari responden memiliki pengetahuan kurang baik sebanyak 39 responden, hampir sebagian dari responden memiliki jarak rumah dengan kadang ternak <1 KM sebanyak 35 responden, dan hampir sebagian dari responden memiliki jarak rumah dengan Perkebunan ≤75 M sebanyak 30 responden. Sedangkan hasil uji chi square menemukan bahwa adanya hubungan pengetahuan (p-value: 0.004), jarak rumah dengan kendang ternak (p-value: <0.001), dan jarak rumah dengan Perkebunan (p-value: 0,019) dengan kejadian malaria di Kawasan kerja Puskesmas Luas Kabupaten Kaur Provinsi Bengkulu. Kolaborasi dengan pihak pelayanan kesehatan dan menerapkan konsep hidup bersih dan sehat merupakan salah satu kunci dalam peningkatan derajat kesehatan di masyarakat itu sendiri. Oleh karena itu, hendaknya responden/masyarakat memberikan dukungan akan program pemerintah dalam menekan angka kejadian dari malaria itu sendiri dengan menerapkan olahraga, PHBS dan pemberantasan sarang nyamuk. Juga ikut andil dalam program kesehatan itu sendiri seperti, saling memberikan informasi yang positif dan menjaga pola atau lifestyle di keluarga mereka dan lingkungan mereka sendiri. Kata Kunci: Kejadian Malaria, Pengetahuan, Jarak Rumah Dengan Kandang Ternak, Jarak Rumah Dengan Perkebunan.
Sosial-Ekonomi dan Pengetahuan Terhadap Perspektif Lansia Penderita TB Paru di Kota Bengkulu Saputra, Feri Surahman; Hidayat, Yance; Suyanto, Jipri; Prasetio, Diki Bima; Tan, Suriyani
Malahayati Nursing Journal Vol 7, No 5 (2025): Volume 7 Nomor 5 (2025)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v7i5.17323

Abstract

ABSTRACT Especially in older individuals, perspective can serve as the basis for health behavior. This perspective measures the extent to which tuberculosis patients adhere to the treatment process based on pre-established guidelines. The presence of a negative patient attitude directly correlates with an increased likelihood of non-adherence to therapy, thereby giving birth to additional complications, such as medication resistance. Investigation of the variables influencing the viewpoint of older individuals with Tuberculosis in Bengkulu City. The research utilised a cross-sectional methodology and included a total of 153 participants in Bengkulu City. The sample selection method utilises a multistage random sampling methodology applied during a research period of one month. The data analysis procedure utilizes both univariate and logistic regression estimation techniques. The findings indicated that almost 50% of the participants were male, nearly 50% had completed primary education, nearly 50% were employed as farmers, nearly 50% were divorced, over 50% earned the Regional Minimum Wage, nearly 50% had limited knowledge, and nearly 50% had a negative outlook. Moreover, the findings indicated a correlation between gender, secondary education, agricultural occupation, marital status, income, and knowledge as perceived by senior individuals with tuberculosis in the Bengkulu City Region, with a statistically significant p-value of less than 0.05. The results suggest a correlation between the viewpoint of the respondent and the elements inherent to him. Hence, in order to shift the respondent's viewpoint towards a favorable one and enhance the patient's own treatment process, it is imperative to have active support from all stakeholders, including the family, the community, and the medical team. The adoption of a positive attitude by patients can foster motivation to comply with the treatment suggestions provided by the doctor, thereby potentially resulting in a reduction in the occurrence of tuberculosis. Improved health of the community can ensue as a consequence. Keywords: Perspective of Older People with Tuberculosis, Gender, Socio-Economics. ABSTRAK Perspektif dapat menjadi dasar dalam hal berperilaku kesehatan, khususnya pada pasien lansia. Perspektif ini menjadi penyebab penentu kepatuhan pasien TB dalam menjalani proses pengobatan yang sesuai dengan aturan yang telah ditetapkan. Semakin buruk perspektif pasien tersebut, maka peluang tidak patuh dalam menjalani pengobatan akan semakin tinggi yang dapat menyebabkan masalah lain muncul, yaitu resistensi obat. Untuk Mengetahui faktor yang berhubungan dengan perpsektif lansia penderita TB di Kota Bengkulu. Penelitian ini menggunakan desain cross sectional yang dilaksanakan di Kota Bengkulu dengan jumlah respoden sebanyak 153 responden. Teknik dalam menseleksi sampel menggunaka teknik multistage random sampling dengan lama penelitian selama 1 bulan. Sedangkan analisis data menggunakan uji univariat dan uji logistic regression. Dari hasil menunjukan hasil bahwa hampir sebagian responden berjenis kelamin laki-laki, hampir sebagian dari responden memiliki pendidikan dasar, hampir sebagian dari responden memiliki background pekerjaansebagai petani, hampir sebagian dari responden memiliki status cerai, lebih dari setengah dari responden memiliki pendapatan < UMR, hampir Sebagian dari responden memiliki pengetahuan kurang baik, dan lebih dari setengah dari responden memiliki perspektif kurang baik. Selaian itu hasil menunjukan juga bahwa adanya hubungan antara jenis kelamin, Pendidikan menengah, background pekerjaan sebagai petani, status perkawinan, pendapatan dan pengetahuan dengan perspektif lansia penderita TB di Kawasan Kota Bengkulu dengan nilai p-value di bawah 0.05. Dari hasil menunjukan hasil bahwa komponen faktor yang berasal dari diri responden memiliki hubungan dengan perpsektif dari responden itu sendiri. Oleh karena itu, untuk merubah perspektif responden tersebut menjadi baik sehingga dapat menstimulus dalam proses pengobatan pasien itu sendiri, diperluhkan dukunga dari semua kalangan, baik dari keluarga, Masyarakat dan dari team medis itu sendiri. Sehingga penderita dapat berpikir positif dan termotivasi untuk melakukan pengobatan sesuai ajuran dari dokter dan angkah kejadian dari TB itu sendiri memiliki peluang menjadi menurun. Sehingga dapat meningkatkan derajat Kesehatan di dalam komunitas itu sendiri. Kata Kunci: Persepektif Lansia Penderita TB, Jenis Kealmin, Sosial-Ekonomi.
Kesadaran kesehatan reproduksi dan kejadian kegawatdaruratan obstetri pada remaja Sofais, Danur Azissah Roesliana; Rustandi, Handi; Suyanto, Jipri; Pebriani, Emi
Holistik Jurnal Kesehatan Vol. 19 No. 8 (2025): Volume 19 Nomor 8
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/hjk.v19i8.1176

Abstract

Background: Adolescents are a reproductive health vulnerable group, facing high risks due to limited knowledge and access to essential health information. These deficiencies often lead to high rates of obstetric emergencies, including eclampsia, obstructed labor, sepsis, and postpartum hemorrhage. Purpose: To analyze the relationship between reproductive health awareness and the incidence of obstetric emergencies among adolescents. Method: This quantitative study used a cross-section al method and was conducted from January to May 2025 in Bengkulu. The sampling technique used purposive sampling with a sample size of 150 respondents. The independent variable in this study was reproductive health awareness, while the dependent variable was obstetric emergencies. Data analysis used univariate in the form of frequency distribution and bivariate using logistic regression. Results: The Age, education, income, health beliefs, health literacy, perception, access to health care, and family support were significantly associated with the level of emergency awareness (p < 0.05). Conclusion: Poor awareness of reproductive health significantly increases the risk of obstetric emergencies in adolescents, along with other sociodemographic and psychosocial factors. Improved education, better access to health services, and family involvement are essential to reduce maternal morbidity and mortality in this age group.   Keywords: Adolescents; Obstetric Emergency Incidents; Reproductive Health Awareness.   Pendahuluan: Remaja merupakan kelompok rentan dalam kesehatan reproduksi, menghadapi risiko tinggi akibat keterbatasan pengetahuan dan akses terhadap informasi kesehatan esensial. Kekurangan ini seringkali menyebabkan tingginya insiden kegawatdaruratan obstetrik, termasuk eklamsia, persalinan macet, sepsis, dan perdarahan pascapersalinan. Tujuan: Untuk menganalisis hubungan antara kesadaran kesehatan reproduksi dengan kejadian kegawatdaruratan obstetri pada remaja. Metode: Penelitian kuantitatif menggunakan metode cross-sectional, dilaksanakan pada Januari-Mei 2025 di Bengkulu. Teknik pengambilan sampel menggunakan purposivel sampling dengan jumlah sampel yang digunakan sebanyak 150 responden. Variabel independen dalam penelitian ini adalah kesadaran kesehatan reproduksi, sedangkan variabel dependen ialah kegawatdaruratan obstetric. Analisis data yang digunakan univariate dalam bentuk distribusi frekuensi dan bivariate menggunakan regressi logistic Hasil: Faktor usia, pendidikan, pendapatan, keyakinan kesehatan, literasi kesehatan, persepsi, akses kesehatan, dan dukungan keluarga berhubungan signifikan dengan tingkat kesadaran gawat darurat (p < 0.05). Simpulan: Rendahnya kesadaran akan kesehatan reproduksi secara signifikan meningkatkan risiko kegawatdaruratan obstetrik pada remaja, bersama dengan faktor sosiodemografi dan psikososial lainnya. Peningkatan pendidikan, akses layanan kesehatan yang lebih baik, dan keterlibatan keluarga sangat penting untuk mengurangi morbiditas dan mortalitas ibu pada kelompok usia ini. Kata Kunci: Kejadian Kegawatdaruratan Obstetric; Kesadaran Kesehatan Reproduksi; Remaja.
Analisis Kepuasan Pengguna Layanan Pemerintah Elektronik (e-Government) dan Implikasinya terhadap Peningkatan Kualitas Pelayanan Masyarakat Kusumaratna, Rina; Suyanto, Jipri
Wellness Jurnal Kesehatan dan Pelayanan Masyarakat Vol. 1 No. 1 (2024): Edisi Mei
Publisher : Yayasan Grace Berkat Anugerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69688/jkpm.v1i1.121

Abstract

Pemerintah elektronik (e-Government) telah menjadi salah satu pendekatan yang signifikan dalam meningkatkan efisiensi dan kualitas pelayanan publik. Penelitian ini bertujuan untuk menganalisis tingkat kepuasan pengguna terhadap layanan e-Government dan mengidentifikasi implikasi dari kepuasan tersebut terhadap peningkatan kualitas pelayanan masyarakat. Metode penelitian dilakukan melalui survei yang melibatkan responden yang menggunakan layanan e-Government dari berbagai instansi pemerintah di Kota XYZ. Data yang terkumpul dianalisis menggunakan teknik statistik deskriptif dan analisis regresi. Hasil penelitian menunjukkan bahwa mayoritas responden mengungkapkan kepuasan mereka terhadap layanan e-Government, meskipun terdapat beberapa masalah seperti kesulitan teknis dan ketidakjelasan informasi. Analisis regresi menunjukkan adanya hubungan positif antara kepuasan pengguna layanan e-Government dengan persepsi mereka terhadap kualitas pelayanan yang diterima. Implikasi dari temuan ini adalah bahwa peningkatan kepuasan pengguna dapat berkontribusi pada peningkatan kualitas pelayanan masyarakat secara keseluruhan.. Dalam konteks ini, rekomendasi kebijakan termasuk peningkatan aksesibilitas, ketersediaan informasi yang jelas, serta perbaikan infrastruktur teknologi untuk meningkatkan pengalaman pengguna. Hal ini dapat dilakukan melalui penyediaan akses yang lebih mudah ke platform e-Government, penyederhanaan proses, dan peningkatan transparansi dalam penyampaian informasi. Peningkatan kolaborasi antara berbagai instansi pemerintah juga diperlukan untuk memastikan keterpaduan layanan dan memberikan tanggapan yang lebih efektif terhadap kebutuhan masyarakat. Ini termasuk pengembangan standar dan protokol yang seragam untuk layanan e-Government serta peningkatan koordinasi antara departemen dan lembaga pemerintah. Studi ini memberikan kontribusi penting dalam pemahaman tentang faktor-faktor yang memengaruhi kepuasan pengguna layanan e-Government dan implikasinya terhadap pelayanan masyarakat yang lebih baik. Dengan mengidentifikasi masalah dan kebutuhan pengguna, pemerintah dapat mengambil langkah-langkah konkret untuk meningkatkan efektivitas dan efisiensi layanan publik mereka, yang pada gilirannya akan meningkatkan kepuasan dan kepercayaan masyarakat terhadap pemerintahannya.
Co-Authors ', Darmawansyah Adang Bachtiar Ademin, Ravian Adiningsih, Steyo Ali, Haidina AMALIAH, LISSABERTI Andriani Lienggonegoro, Lisa Anggraini, Reri Angraini , Neti Aprianti, Delta Ariska, Inten Arti, Dwi Windu Kinanti Asriki, Jespopon Atini, Masreka Azissah RS, Danur Azissah, Danur Bima Prasetio, Diki Dannia, Ela Rahma Danur Azissah Roesliana Sofais Darmawansyah Darmawansyah Efendi, Heru Elpina Elpina Emi Pebriani Fitriana Fitriana Gustian, Tedi Gustiana , Mely Habibi, Julius Hermiati, Dilfera Hidayat, Yance Ibrahim Desem, Muhammad Kurniati, Susi Kusumaratna, Rina Kusumaratna, Rina Kurniasri Lestari, Puja Lienggonegoro, Lisa Andriani Lystia Poetranto, Anna Machrumnizar, Machrumnizar Mrlina, Anggun Cahya Murdalena, Reza Murwati Mutoharoh, Siti Muyana, Nana Nipaporn Nobnorb Nobnorb, Nipaporn Novsawindi, Efrizal Nuh, Yalta Hasasnudin Nur Azis Rohmansyah Nurhdayati, Indah Nuvriyanti, Liza Oksidistri, Oksidistri Panjaitan, Novaria Sari Dewi Pebriani, Emy Phan Trieu Phu MD Phu MD, Phan Trieu Prachaiboon, Tiwakron Pramesti, Shinta Dwi Surya Prasetio, Diki Bima Putri, Nasya Adelia Rahmaida Puetri, Nona Retni Retni Rina Isnawati, Rina Rustandi, Handi Rustandi, Handi Sahiroh, Eli Samidah, Ida Saputra, Feri Surahman SAPUTRA, FERY SURAHMAN Saputri , Novi Transiska Sari Sari, Fikitri Marya Sari, Made Depita Sari, Yulita Mutiara Sepriwendi, Sepriwendi Sinaga, Rosnancy Siti Mutoharoh Soe, Than Kyaw Sofais, Danur Azissah Roesliana Sulastri Sulastri Sulastri Sulastri Sunarno Sunarno Surahman, Fery Suriyani Tan, Suriyani Susanty, Sri Syarif Hidayat Than Kyaw Soe Than Kyaw Soe Than Kyaw Soe Tranado, Hengki Tuti Rohani, Tuti Wasi, Chyntia Four Wemi Royana Wulan Rahmadhani Wulan Rahmadhani, Wulan Wulandari Wulandari Yatri Hilinti Yatri Hilinti Yuliana Yuliana Yuliani Setyaningsih Yuniarsih, Tri Yusran Fauzi