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All Journal Jurnal Online Mahasiswa (JOM) Bidang Teknik dan Sains Jurnal Pendidikan Ekonomi Jurnal Pendidikan Ekonomi Jurnal Ilmiah Ekonomi Islam BISE: Jurnal Pendidikan Bisnis dan Ekonomi Naditira Widya al-Afkar, Journal For Islamic Studies Pendas : Jurnah Ilmiah Pendidikan Dasar JURNAL AKADEMI KEPERAWATAN HUSADA KARYA JAYA Technomedia Journal Majalah Ekonomi Journals of Ners Community Jurnal Onoma: Pendidikan, Bahasa, dan Sastra International Journal of Electrical, Energy and Power System Engineering (IJEEPSE) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal Zetroem Journal of Science and Education (JSE) Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Tanjungpura International Journal on Dynamics Economics, Social Sciences, and Agribusiness (TIJDESSA) POACE: Jurnal Program Studi Administrasi Pendidikan Jurnal Riset Rumpun Ilmu Bahasa (JURRIBAH) Jurnal Masyarakat Mengabdi Nusantara Journal of Creative Student Research ENJEL: English Journal of Education and Literature e_Jurnal Ilmiah Riset Akuntansi Prosiding Seminar Informasi Kesehatan Nasional Jotika Journal in Management and Entrepreneurship Journal of English Language Teaching and English Linguistics Jurnal Informasi Pengabdian Masyarakat PANDU: Jurnal Pendidikan Anak dan Pendidikan Umum Jurnal Pengabdian Masyarakat Indonesia Sejahtera Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset IJLHE: International Journal of Language, Humanities, and Education Jurnal Media Akademik (JMA) El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Naditira Widya Masagi: Jurnal Pendidikan Karakter ELite Journal: International Journal of Education, Language and Literature Journal of Ekonomics, Finance, and Management Studies An Najah (Jurnal Pendidikan Islam dan Sosial Keagamaan) Jurnal Pendidikan dan Sosial Humaniora
Fitri Wulandari
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The Effect of Health Service Quality on Outpatient Satisfaction at the Buluspesantren Health Center Dimas Pramudya; Fitri Wulandari; Teguh Kusriyadi
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.2741

Abstract

Service quality is an assessment of a service provided to the public. With respect to good service quality, consumers will continuously re-consumption due to the satisfaction they feel. Thus, good service quality will lead to satisfaction. While the data collection techniques used are interviews, observations. The results showed that the quality of health services was good quality data for 18 outpatients (60%) and poor quality data for 12 outpatient data (40%). While patient satisfaction was 16 patients (53.3%) and 14 patients were less satisfied (46.7%). The results of the T-test obtained a significance value of <0.5, meaning that H1 is accepted, which means that it is contained in the quality of health services to outpatient satisfaction. It is concluded that the quality of health services has an influence on patient satisfaction.
Co-Authors Aditya Wisnu Agung Haryono Akbar Kurniawan Akhmad Faahim Fannani Akhmad Suyono Akri Winarto Andhini Alfitri Angga Hergastyasmawan Arliyah Arliyah Astoni Nurdin, Astoni Befika Fitriya Dewi Beti Nurasih Chairul rizal Cyintia Kumalasari Cyntia Cyntia, Cyntia Della Arianni Syafitri Dewi Kusuma Wardani Dewi Sri Kuning Diana Rahmawati Dimas Pramudya Dina Rahmasari Diyah W. Restiyati Eka Purnama Sari Elia Azizah Elin Haerani Ery Safrianti Fania Mutiara Savitri Fatma Yuniarti Fayzha Oktavia Febinnaqiyya Feranita Feri Setyowibowo Fitra Kurnia Fitria Setyaningrum Hartatik Hidratul Iftar Ida Bagus Putu Prajna Yogi Ikhwanisifa Ita Purnama Jessica Laura Septiana Hutagalung Kadek Merry Parwati Kartin Aprianti Kenny Reyza Feranda Khairunnisah Khairunnisah Kharisma Mayang Khasani, Khiban La Ode Hasiara Laelie Maratus Sholihah Laksono Trisnantoro Linna Oktaviana Sari Manda Ardianingrum Marhamah Marhamah Maspuroh Mayasari, Nova Melinda Septadella Merinda Putri Dewi Merlina Sari Meutia Rachmatia Miftah Miftah, Miftah Muhammad Khozin Ahyar Muhammad Rexsa Assyarofi Mukaromah, Sabitatul Mursyidah - Nayunka Rizani Arifah Neli Pratiwi Noni Salsabila Novi Fitria Hermiati Novia, Sinta Nugorho Nur Susanto Nur Diana Nur Fauziah Nabila Nurhayati Nurirna Sakinah Nurlailli Hidayati Nursilah, Nina Nurul Azizah Azzochrah Nurul Ikhsan Siahaan Puji Darwanti Purwanto Putri Balqis Salsabila Qarlina, Cherly Dwi Rahma Faelasofi, Rahma Rahma Sarita Rahman Cahyadi Restu Budi Sulistiyo Retno Twistiandayani Riyan Effendi Sari Tri Ningsih Saripudin, Uus Sisca Septiani Siswoyo Siswoyo Sulistianingsih Sulistianingsih Teguh Kusriyadi Tifani Rizki Dianisa Totok Sasongko Tsabbita Ahmilul Husna Uma Khasanah Khakim Viorentina Bayus Wasita Wasita Wiwik Pudjaningsih Yelfi Vitriani Yulia Wahyuni Yundha Rachmawati Yunita Wisda Tumarta Arif Zaenal Muttaqin Zulfa Zakiatul Hidayah