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All Journal Jurnal Online Mahasiswa (JOM) Bidang Teknik dan Sains Jurnal Pendidikan Ekonomi Jurnal Pendidikan Ekonomi Jurnal Ilmiah Ekonomi Islam Naditira Widya al-Afkar, Journal For Islamic Studies Pendas : Jurnah Ilmiah Pendidikan Dasar JURNAL AKADEMI KEPERAWATAN HUSADA KARYA JAYA Technomedia Journal Majalah Ekonomi Jurnal Kreativitas PKM Journals of Ners Community Syarikat : Jurnal Rumpun Ekonomi Syariah Jurnal Onoma: Pendidikan, Bahasa, dan Sastra International Journal of Electrical, Energy and Power System Engineering (IJEEPSE) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal Zetroem Bulletin of Information Technology (BIT) Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Tanjungpura International Journal on Dynamics Economics, Social Sciences, and Agribusiness (TIJDESSA) POACE: Jurnal Program Studi Administrasi Pendidikan Jurnal Riset Rumpun Ilmu Bahasa (JURRIBAH) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Masyarakat Mengabdi Nusantara e_Jurnal Ilmiah Riset Akuntansi Prosiding Seminar Informasi Kesehatan Nasional Jotika Journal in Management and Entrepreneurship Journal of English Language Teaching and English Linguistics Jurnal Informasi Pengabdian Masyarakat Journal of Multidisciplinary Science: MIKAILALSYS PANDU: Jurnal Pendidikan Anak dan Pendidikan Umum Jurnal Pengabdian Masyarakat Indonesia Sejahtera Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset IJLHE: International Journal of Language, Humanities, and Education Bagimu Negeri : Jurnal Pengabdian Kepada Masyarakat Jurnal Media Akademik (JMA) Mengabdi: Jurnal Hasil Kegiatan Bersama Masyarakat El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Naditira Widya ELite Journal: International Journal of Education, Language and Literature An Najah (Jurnal Pendidikan Islam dan Sosial Keagamaan) GoodWill Journal of Economics, Management, and Accounting
Fitri Wulandari
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The Effect of Health Service Quality on Outpatient Satisfaction at the Buluspesantren Health Center Dimas Pramudya; Fitri Wulandari; Teguh Kusriyadi
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.2741

Abstract

Service quality is an assessment of a service provided to the public. With respect to good service quality, consumers will continuously re-consumption due to the satisfaction they feel. Thus, good service quality will lead to satisfaction. While the data collection techniques used are interviews, observations. The results showed that the quality of health services was good quality data for 18 outpatients (60%) and poor quality data for 12 outpatient data (40%). While patient satisfaction was 16 patients (53.3%) and 14 patients were less satisfied (46.7%). The results of the T-test obtained a significance value of <0.5, meaning that H1 is accepted, which means that it is contained in the quality of health services to outpatient satisfaction. It is concluded that the quality of health services has an influence on patient satisfaction.
Co-Authors Aditya Wisnu Agung Haryono Akbar Kurniawan Akhmad Faahim Fannani Akhmad Suyono Akri Winarto Aliah Pratiwi Andhini Alfitri Angga Hergastyasmawan Astoni Nurdin, Astoni Befika Fitriya Dewi Chairul Rizal Cyintia Kumalasari Cyntia Cyntia, Cyntia Della Arianni Syafitri Dewi Sri Kuning Diana Rahmawati Dimas Pramudya Dina Rahmasari Diyah W. Restiyati Elin Haerani Ery Safrianti Fania Mutiara Savitri Fathin Aulia Rahman Fatma Yuniarti Fayzha Oktavia Febinnaqiyya Feranita Fitra Kurnia Haikal Rozi Amanda Hartatik Hidratul Iftar Ida Bagus Putu Prajna Yogi Ikhwanisifa Intan Febrina Irgi Fahrezy Ita Purnama Jessica Laura Septiana Hutagalung Kadek Merry Parwati Kartin Aprianti Kenny Reyza Feranda Khairul Anam Khairunnisah Khairunnisah Kharisma Mayang Khasani, Khiban Kurniati La Ode Hasiara Laelie Maratus Sholihah Laksono Trisnantoro Linna Oktaviana Sari Lutfi Indriwati Manda Ardianingrum Marhamah Marhamah Marsinah, Marsinah Mayasari, Nova Merinda Putri Dewi Merlina Sari Meutia Rachmatia Muhammad Khozin Ahyar Muhammad Rexsa Assyarofi Mukaromah, Sabitatul Nabila Khairunnisa Nadhif Taqiyuddin Al Imtinan Nayunka Rizani Arifah Nazruddin Safaat Harahap Novi Fitria Hermiati Novia, Sinta Nugorho Nur Susanto Nur Diana Nur Fauziah Nabila Nurhayati Nurirna Sakinah Nurlailli Hidayati Nurul Azizah Azzochrah Nurul Huda Nurul Ikhsan Siahaan Purwanto Putri Balqis Salsabila Qarlina, Cherly Dwi Rahma Faelasofi, Rahma Rahma Sarita Rahman Cahyadi Rahmatika Kayyis Restu Budi Sulistiyo Retno Twistiandayani Riyan Effendi Rizqisani Ramadhani Robia Astuti Sari Tri Ningsih Setyaningrum, Fitria Siswoyo Siswoyo Siti Rahayu Sulistianingsih Sulistianingsih Surya Agustian Teguh Kusriyadi Tifani Rizki Dianisa Totok Sasongko Tsabbita Ahmilul Husna Uma Khasanah Khakim Viorentina Bayus Wasita Wasita Widyaningrum Utami Yelfi Vitriani Yulia Wahyuni Yundha Rachmawati Yunita Wisda Tumarta Arif Zaenal Muttaqin Zelda Palin Ma’dika Zulfa Zakiatul Hidayah