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All Journal Jurnal Administrasi Negara Pendas : Jurnah Ilmiah Pendidikan Dasar JURNAL PENDIDIKAN TAMBUSAI Journal on Education JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Pendidikan Ilmu Pengetahuan Sosial (JPIPS) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Devotion: Journal of Research and Community Service Jurnal Ilmiah Kajian Keimigrasian (JIKK) Jurnal Abdimas Imigrasi (JaIM) TEMATICS : TECHNOLOGY MANAGEMENT AND INFORMATICS RESEARCH JOURNALS Annals of Human Resource Management Research Edunity: Kajian Ilmu Sosial dan Pendidikan Innovative: Journal Of Social Science Research Journal of Administration and International Development Jurnal Ilmiah Kebijakan Hukum
Akbar, Rasona Sunara
Politeknik Imigrasi
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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MENGURAI BENANG KUSUT BIROKRASI DIGITAL: SYSTEMATIC LITERATURE REVIEW TERHADAP HAMBATAN MANAJERIAL DALAM IMPLEMENTASI E-GOVERNMENT Lingga Baskoro, Kukuh; Sunara Akbar, Rasona; Anung Prabadhi, Isidorus
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 No. 02 Juni 2026 Press
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.47258

Abstract

The implementation of e-government in Indonesia frequently encounters significant effectiveness challenges despite the continous rise in application innovation. This study aims to identify and analyze the managerial, policy, and socio-technical barriers that trigger the ineffectiveness of government information systems through a systematic literature review. Utilizing the PRISMA (Preferre Reporting Items for Systematic Review and Meta-Analyses) method, 30 selected studies from Google Scholar, Crossref, and Semantic Scholar databases were analyzed in depth. The findings indicate that the failure of information system implementation within government environments is predominantly driven by managerial factors rather than technical software issues. Three main themes were identified: first, bureaucratic fragmentation and sectoral ego hindering data integration. Second, socio-technical resistance and the digital divide, particularly among the elderly. Third, weak human resource governance and a lack of incentives for grassroots implementers. This study concludes that a pradigm shift is required from apllication-oriented strtegies toward thoe focused on change management and user inclusion. Policy recommendations include the development of cross-institutional integration SOPs, strengthening responsive helpdesk, and implementing user-friendly interface designs for all community gropus.
Co-Authors Adesta, Rakha Febriawan Adham, Muhammad Fahmi Adinda, Rizki Agung Sulistyo Purnomo Aji, Wahyu Purnama Amrulloh, Adikara Akbar Anandhita Khusnul Khotimah Anastasia, Jesika Andi Fiqih Abdan Irfandy Antang Williem Arianda Rizki Ryantama Arief Febrianto Arief Febrianto, Arief Arya Andika Putra, I Putu Asekanatmaja, Hazel Athallah Ash Shiddiq, M. Rizky Atsil Syah Gibran Ayi Abdurahman Bagus Muahamad Iskandar Baihaqi, Muhammad Aqilla Syafa'atullah Bakhtiar, Masdar Besse Hartati Briando, Bobby Budy Mulyawan, Budy Dendis Zain Rozansyah Denisa Aurora Dimasyati Nusa Al-Fath Dio Nasa R Dwinanda, M. Yoga Fahrezy Gilang Dwi Faiz Ragachdo Fajri Ardana, Auriza Fakhri Muammar Fathia, Vita Nurul Fathya, Vita Nurul Ferdyan Samuel Karunia Feryan Wahyu Fhadlan, Muzni G Gunawan Gabriel David Ghina Ramadanti Gunawan Ari Nursanto Halba Alfath Afwa Ashari Hamdi, Muhammad Arif Hardinasta, Damei erman Hartanti, Vegi Fitria Haykal, Pande Putu Heny Sulistiyawan Hutasuhut, M. Akram Intan Nurkumalawati Jannah, Rahmawati Nurul Jatra Putra Suharsono Jhosalez Dea Delvia Justine Mariana Filitzia Waso Kamal Fadhel Kiagus Daffa Triandeda Kiki Ananda Mustari Lalu Muhammad Ferry Akbar Lingga Baskoro, Kukuh M Aditia Prasetyo M Aditia Prasetyo M Dhafin Fadhilah M Farhan Zaqi Zhilal M Ilham Khomaidi M Ilham Khomaidi M Irvan M Rizky Apriansyah M. Bachtiar Safrudin M. Bayu Krisna Aji Manalu, Tuppal Parsaoran Oktavianus Martadireja, Okky Miko Dwi Abadi Miko Dwi Abadi Mila Rosmaya Mizan Tri Rahmawan Muhammad Fadhil Muhammad, Farrel Novianto, Muhammad Akbar Nursanto, Gunawan Ari Paskal, Rafdi Aufa Prabadhi, Isidorus Anung Pujang, Seno Setya Putra, Rahajeng Permana Putu Maha Permana Aditya Rahardandi, Pandu G. Rahmawati Nurul Jannah Rainhard Bounkey Marbun Ramadhani Ikhsan Rifansyah, M. Andhika Arya Rivaldo A nugerah Zendrato Rosmaya, Mila Ruke Renhard Ruke Renhard Savero, Pratama Ryan Setiawati Setiawati Sri Erwini Christine Tatang Iskandar Tatang Iskandar Tiara Okta Damayanti Tiara Okta Damayanti Virra Wirdhiningsih Wicaksana, Muhammad Putra Wiyadi, Rizky Zuhri