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Digitalization, organizational change, and human resource management at the Immigration Polytechnic Akbar, Rasona Sunara; Abdurahman, Ayi; Nursanto, Gunawan Ari; Hartati, Besse
Annals of Human Resource Management Research Vol. 5 No. 3 (2025): September
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i3.2838

Abstract

Purpose: This study aims to examine how digitalization influences and is influenced by organizational structures and human resource management in the Indonesian education industry. Research Methodology: This study employs a qualitative approach using semi-structured interviews and focused group discussions to explore how digital technology is implemented in human resource management within the Indonesian education sector. Participants include education leaders, HR officials, policymakers, and edutech developers, selected through purposive and snowball sampling methods to ensure relevant and in-depth insights. Data were collected through individual interviews and thematic workshops, allowing researchers to capture both personal experiences and group dynamics related to digital transformation challenges and strategies. Results: The results show that the success of digital transformation in HR management in Indonesia's education sector depends on the balance between human, technological and organizational aspects. Key challenges include a lack of training, uneven infrastructure, and an organizational culture that is not adaptive to change. Therefore, a holistic strategy is needed that includes digital competency development, visionary leadership, and policies that support technological innovation and transparency. Conclusions: Digital transformation in HRM within Indonesia's education sector is hindered by gaps in human skills, technology access, and rigid organizational structures. Weak digital leadership and ethical concerns around AI further slow progress. A holistic approach developing digital competencies, promoting innovation, and ensuring transparent AI is essential for effective and sustainable transformation. Limitations: The study’s qualitative scope limits generalizability. It also reflects a specific time frame and may include selection bias from purposive sampling. Contribution: This study offers insights into aligning HR and digital strategies using the HTO framework and promotes ethical, inclusive digital transformation in education.
Developing a Human Resource Management Model for E-Government Implementation in the Public Sector Akbar, Rasona Sunara; Soemartono, Triyuni; Sukmana, Pandji; T. Herry Rachmatsyah
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3789

Abstract

The rapid digital transformation in Indonesia requires public agencies to align human resource (HR) capabilities with e-government reforms. This study aims to develop a conceptual HR management model for the public sector to support effective e-government implementation. An exploratory qualitative approach was used, and a multi-level case study was conducted on the State Civil Service Agency (SAPK) and the Ministry of Law (SIMPEG). Data were obtained through in-depth interviews, document analysis, and field observations, then thematically analyzed using NVivo. The results highlight HR’s role as an enabler, integrator, and catalyst for change. SAPK and SIMPEG have improved efficiency, but challenges remain, including low digital literacy, resistance to change, fragmented policies, and limited regional budgets, which hinder interoperability and sustainability of public digital services. The proposed integrative HR management model comprises five pillars: digital competence, adaptive structure, digital governance, supporting infrastructure, and digital organizational culture. Policy recommendations include targeted digital training, integrated personnel systems, dedicated budget allocations, and HR regulatory reform. This model provides a strategic roadmap for national and regional agencies to develop a capable, efficient, transparent, and service-oriented bureaucracy in the digital era.
Bibliometric Analysis: Utilization of Artificial Intelligence to Support Office Performance Akbar, Rasona Sunara; Fathia, Vita Nurul; Hamdi, Muhammad Arif; Pujang, Seno Setya; Rosmaya, Mila; Bakhtiar, Masdar
Devotion : Journal of Research and Community Service Vol. 5 No. 6 (2024): Devotion: Journal of Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v5i6.745

Abstract

Artificial Intelligence (AI) has experienced rapid development in recent years. In the current era of globalization, research on the use of AI to support the implementation of tasks has urgency to be raised in the scientific realm. This article aims to explore the study of the utilization of AI in the field of organizational performance. This study uses bibliometric analysis to review all articles related to the theme in the leading Scopus database. The search was carried out on Wednesday, March 13, 2024, at 16.50 WIB, and resulted in 13 documents related to "artificial intelligence" and "organizational performance" in 5 years (2019-2024). The results of this study show that the highest percentage of document types is in the form of articles, which reached 10 documents (76.9%), followed by conference papers as many as 2 documents (15.45%), and books as much as 1 document (7.7%). And the most frequently used languages in Artificial Intelligence and performance publications are English, Spanish, French, and Spanish. The research is based on a study conducted by T. Panichayakorn and K. Jermsittiparsert with the title "Mobilizing organizational performance through robotic and artificial intelligence awareness in mediating role of supply chain agility", 2019, Volume 8, Issue 5, Pages 757-768.
Co-Authors Abdurahman, Ayi Adinda, Rizki Agung Sulistyo Purnomo Amrulloh, Adikara Akbar Anandhita Khusnul Khotimah Anastasia, Jesika Andi Fiqih Abdan Irfandy Antang Williem Arianda Rizki Ryantama Arief Febrianto, Arief Arya Andika Putra, I Putu Asekanatmaja, Hazel Athallah Atsil Syah Gibran Ayi Abdurahman Bagus Muahamad Iskandar Baihaqi, Muhammad Aqilla Syafa'atullah Bakhtiar, Masdar Besse Hartati Briando, Bobby Budy Mulyawan, Budy Dendis Zain Rozansyah Denisa Aurora Dimasyati Nusa Al-Fath Dio Nasa R Diskara Tempati Fahrezy Gilang Dwi Faiz Ragachdo Fajri Ardana, Auriza Fakhri Muammar Fanny Suryadinata Fathia, Vita Nurul Fathya, Vita Nurul Ferdyan Samuel Karunia Feryan Wahyu Fhadlan, Muzni G Gunawan Gabriel David Ghina Ramadanti Halba Alfath Afwa Ashari Hamdi, Muhammad Arif Hardinasta, Damei erman Haykal, Pande Putu Heny Sulistiyawan Imam Al Kindi Intan Nurkumalawati Isidorus Anung Prabadhi Jannah, Rahmawati Nurul Jatra Putra Suharsono Jhosalez Dea Delvia Justine Mariana Filitzia Waso Kamal Fadhel Kiagus Daffa Triandeda Kiki Ananda Mustari Lalu Muhammad Ferry Akbar Lilinur Indasari M Aditia Prasetyo M Aditia Prasetyo M Dhafin Fadhilah M Farhan Zaqi Zhilal M Ilham Khomaidi M Ilham Khomaidi M Irvan M Rizky Apriansyah M. Akram Hutasuhut M. Andhika Arya Rifansyah M. Bachtiar Safrudin M. Bayu Krisna Aji M. Rizky Ash Shiddiq M. Yoga Dwinanda Manalu, Tuppal Parsaoran Oktavianus Martadireja, Okky Miko Dwi Abadi Miko Dwi Abadi Mila Rosmaya Mizan Tri Rahmawan Muhammad Fadhil Muhammad Fahmi Adham Muhammad Putra Wicaksana Muhammad, Farrel Novianto, Muhammad Akbar Nursanto, Gunawan Ari Pandu G. Rahardandi Paskal, Rafdi Aufa Pelangi Almaresa Prabadhi, Isidorus Anung Pujang, Seno Setya Putu Maha Permana Aditya Rahajeng Permana Putra Rahmawati Nurul Jannah Rainhard Bounkey Marbun Rakha Febriawan Adesta Ramadhani Ikhsan Rivaldo A nugerah Zendrato Rizky Zuhri Wiyadi Rosmaya, Mila Ruke Renhard Ruke Renhard Savero, Pratama Ryan Setiawati Setiawati Sri Erwini Christine Sukmana, Pandji T. Herry Rachmatsyah Tatang Iskandar Tatang Iskandar Tiara Okta Damayanti Tiara Okta Damayanti Triyuni Soemartono Vegi Fitria Hartanti Wahyu Purnama Aji Wirdhiningsih, Virra