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SYSTEMATIC LITERATURE REVIEW DENGAN METODE PRISMA: PEMANFAATAN CHATBOT Fajri Ardana, Auriza; Sunara Akbar, Rasona; Martadireja, Okky
JATI (Jurnal Mahasiswa Teknik Informatika) Vol. 9 No. 3 (2025): JATI Vol. 9 No. 3
Publisher : Institut Teknologi Nasional Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jati.v9i3.13703

Abstract

Chatbot berbasis kecerdasan buatan telah mengalami perkembangan pesat di berbagai sektor, termasuk layanan pelanggan, pendidikan, dan e-commerce. Namun, masih terdapat berbagai tantangan dalam penerapan chatbot, seperti pemahaman bahasa alami, personalisasi layanan, serta efisiensi dalam memberikan respons yang relevan. Penelitian ini bertujuan untuk mengidentifikasi pendekatan utama dalam pengembangan chatbot serta mengevaluasi efektivitasnya dalam berbagai konteks penggunaan. Penelitian ini menggunakan metode PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analysis), yang terdiri dari lima tahap utama: menentukan kriteria kelayakan, menentukan sumber informasi, seleksi literatur, pengumpulan data, dan pemilihan item data. Data diperoleh dari berbagai basis data akademik seperti ACM Digital Library, IEEE Xplore, dan Google Scholar. Dari 47.271 artikel yang diidentifikasi, sebanyak 85 artikel memenuhi kriteria inklusi, dan 32 artikel terpilih sebagai referensi utama. Hasil penelitian menunjukkan bahwa chatbot berbasis Natural Language Processing (NLP), Retrieval-Augmented Generation (RAG), dan Machine Learning menjadi pendekatan yang paling umum digunakan. Sektor e-commerce merupakan sektor dengan implementasi chatbot terbanyak, diikuti oleh layanan pelanggan dan pendidikan. Dengan adanya studi ini, diharapkan dapat memberikan wawasan lebih mendalam terkait optimasi chatbot dalam berbagai bidang serta tantangan yang dihadapi dalam proses integrasinya.
KEPUASAN PENGGUNA DALAM PEMANFAATAN TEKNOLOGI ANTRIAN DIGITAL: SYSTEMATIC LITERATURE REVIEW Anastasia, Jesika; Rosmaya, Mila; Sunara Akbar, Rasona
JATI (Jurnal Mahasiswa Teknik Informatika) Vol. 9 No. 3 (2025): JATI Vol. 9 No. 3
Publisher : Institut Teknologi Nasional Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jati.v9i3.13755

Abstract

Teknologi antrian digital telah menjadi bagian penting dalam peningkatan efisiensi layanan di berbagai sektor, termasuk pemerintahan, kesehatan, dan bisnis. Implementasi sistem ini bertujuan untuk mengurangi waktu tunggu, meningkatkan transparansi, serta memberikan pengalaman layanan yang lebih baik bagi pengguna. Namun, masih terdapat tantangan dalam penerapan teknologi ini, seperti keterbatasan aksesibilitas, kendala teknis, serta tingkat penerimaan pengguna yang bervariasi. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi kepuasan pengguna dalam pemanfaatan teknologi antrian digital serta mengevaluasi efektivitas implementasinya. Metode yang digunakan dalam penelitian ini adalah tinjauan pustaka sistematis dengan pendekatan Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA). Data dikumpulkan dari berbagai sumber jurnal akademik yang relevan, kemudian dianalisis menggunakan model End User Computing Satisfaction (EUCS), Technology Acceptance Model (TAM), dan Unified Theory of Acceptance and Use of Technology (UTAUT) untuk mengidentifikasi faktor-faktor utama kepuasan pengguna. Hasil penelitian menunjukkan bahwa kepuasan pengguna terhadap teknologi antrian digital sangat dipengaruhi oleh kemudahan penggunaan, keandalan sistem, efisiensi waktu, serta aksesibilitas teknologi. Selain itu, ditemukan bahwa tingkat kepuasan dapat meningkat secara signifikan jika sistem dilengkapi dengan fitur yang responsif terhadap kebutuhan pengguna. Penelitian ini diharapkan dapat memberikan wawasan bagi pengembang sistem dan pembuat kebijakan dalam mengoptimalkan layanan berbasis teknologi antrian digital di masa depan.
Efektivitas Sistem Visa on Arrival dan Izin Tinggal Terbatas dalam Menarik Wisatawan dan Investor Asing Baihaqi, Muhammad Aqilla Syafa'atullah; Fadhil, Muhammad; Asekanatmaja, Hazel Athallah; Muhammad, Farrel; Novianto, Muhammad Akbar; Akbar, Rasona Sunara
Jurnal Pendidikan Tambusai Vol. 9 No. 2 (2025): Agustus
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v9i2.30201

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas sistem Visa on Arrival (VoA) dan Izin Tinggal Terbatas (ITAS) dalam menarik wisatawan dan investor asing ke Indonesia. Dengan perkembangan globalisasi dan persaingan antarnegara dalam sektor pariwisata dan investasi, kemudahan akses menjadi faktor krusial. Penelitian menggunakan metode studi literatur dengan menganalisis berbagai sumber primer dan sekunder terkait pelaksanaan kedua sistem visa tersebut. Hasil penelitian menunjukkan bahwa sistem VoA dan ITAS memiliki potensi besar untuk meningkatkan jumlah wisatawan dan investor asing, namun masih terdapat kendala berupa birokrasi yang kompleks, regulasi yang kurang harmonis, keterbatasan teknologi, dan pelayanan yang belum optimal. Faktor-faktor tersebut berpengaruh terhadap persepsi dan kenyamanan pengguna dalam mengurus visa dan izin tinggal. Oleh karena itu, diperlukan upaya perbaikan berupa digitalisasi layanan, penyederhanaan prosedur, peningkatan koordinasi antar lembaga, serta sosialisasi yang lebih intensif. Penelitian ini diharapkan dapat memberikan kontribusi dalam pengembangan kebijakan imigrasi yang lebih responsif dan adaptif, sekaligus mendukung pertumbuhan pariwisata dan investasi di Indonesia.
TREND OF PUBLIC SERVICE APPLICATION ACCEPTANCE ANALYSIS: A SYSTEMATIC REVIEW USING THE PRISMA APPROACH Amrulloh, Adikara Akbar; Akbar, Rasona Sunara; Fathya, Vita Nurul
Jurnal Administrasi Negara Vol 31 No 1 (2025): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v31i1.3476

Abstract

Indonesia's public service digital transformation has seen continuous development over the last five years, from 2020 to 2024. Digitalization is being applied across various sectors, including health, immigration, public service malls (MPP), local government, and the energy and financial sectors. This research aims to analyze the development of technology utilization in public services, identify the most frequently used analytical methods in studies related to public service applications over the past five years, and determine the factors influencing user satisfaction with public service applications. This study employs a Systematic Literature Review (SLR), guided by the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) approach. It gathered and analyzed various research works related to technology implementation in public services to identify development patterns, dominant analytical methods, and key factors in assessing user satisfaction with applications. The research findings indicate that the Technology Acceptance Model (TAM) has remained the most dominant method over the past five years (2020-2024). The most influential factors affecting user satisfaction with applications are system quality, information quality, perceived ease of use, and service quality. The main challenges in digital transformation implementation include lack of information dissemination, the digital divide, infrastructure limitations, and resistance to change. With the increasing adoption of technology, research on public services is now shifting from user acceptance analysis towards the evaluation of implementation success and the impact of digitalization policies.
Administrative Immigration Enforcement in Indonesia: A Case Study of Residence Permit Violations at the Palembang Immigration Office Febrianto, Arief; Nursanto, Gunawan Ari; Akbar, Rasona Sunara
Jurnal Ilmiah Kebijakan Hukum Vol 19, No 2 (2025): July Edition
Publisher : Law and Human Rights Research and Development Agency

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30641/kebijakan.2025.V19.111 - 128

Abstract

This study explores the enforcement of administrative immigration measures in response to residence permit violations committed by foreign nationals. Using a qualitative case study approach, it examines how such violations are managed by immigration authorities, focusing on enforcement patterns, operational challenges, and the effectiveness of administrative responses. Data were gathered through document analysis, field observations, and interviews with key personnel, supported by legal and policy reviews. The findings highlight a range of violations, including overstaying, misuse of residence permits, and lack of valid documentation. Administrative actions such as deportation, revocation of permits, and blacklisting were commonly applied. However, the enforcement process was found to be constrained by inconsistent interpretations of legal provisions, limited technological and human resources, and inadequate coordination among relevant institutions. Enforcement practices tended to be reactive, triggered by referrals or specific incidents, rather than part of a continuous monitoring system.Comparative legal and policy analyses across jurisdictions indicate that immigration enforcement regimes grounded in preventive, integrated, and rights-respecting frameworks tend to produce higher levels of voluntary compliance and systemic legitimacy. The study recommends key improvements, including clearer operational guidelines, the deployment of interoperable digital surveillance, inter-institutional coordination, and increased public engagement. By addressing these challenges, immigration authorities can enhance the consistency, efficiency, and accountability of their enforcement systems, contributing to improved migration governance and public order.
Improving Passport Access for Vulnerable Groups: A User Acceptance Analysis of the SIAP RAMAH Application Nursanto, Gunawan Ari; Akbar, Rasona Sunara; Mulyawan, Budy; Febrianto, Arief
Jurnal Ilmiah Kebijakan Hukum Vol 19, No 2 (2025): July Edition
Publisher : Law and Human Rights Research and Development Agency

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30641/kebijakan.2025.V19.129 - 144

Abstract

This study explores the implementation of the SIAP RAMAH (Sistem Aplikasi Paspor Ramah HAM) application, a human rights-based passport service management system developed by the Blitar Immigration Office in Indonesia. The objective was to assess user acceptance of this digital innovation using the Technology Acceptance Model (TAM), focusing specifically on vulnerable groups, including elderly individuals, persons with disabilities, infants, and pregnant women. The methodology employed a qualitative descriptive approach through participant observations and structured interviews with purposely selected system administrators, operators, and users. Findings revealed that SIAP RAMAH was generally well-received by vulnerable users due to its intuitive interface, reduced processing times, and streamlined application procedures. The study identified a strong relationship between TAM constructs-Perceived Usefulness and Perceived Ease of Use-and system adoption, with ease of use emerging as particularly critical for elderly users with limited technological familiarity. While the application successfully improved service efficiency and reduced physical visits to immigration offices, challenges persisted, including limited public awareness and internet connectivity issues in rural areas. The research concludes that human-cantered design principles are essential for inclusive public service technologies and suggests enhancing outreach campaigns through community channels, integrating voice-assisted navigation features, establishing mobile assistance units for first-time users, and developing collaborative partnerships with healthcare providers and disability advocacy groups to further optimize system effectiveness.
Digitalization, organizational change, and human resource management at the Immigration Polytechnic Akbar, Rasona Sunara; Abdurahman, Ayi; Nursanto, Gunawan Ari; Hartati, Besse
Annals of Human Resource Management Research Vol. 5 No. 3 (2025): September
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i3.2838

Abstract

Purpose: This study aims to examine how digitalization influences and is influenced by organizational structures and human resource management in the Indonesian education industry. Research Methodology: This study employs a qualitative approach using semi-structured interviews and focused group discussions to explore how digital technology is implemented in human resource management within the Indonesian education sector. Participants include education leaders, HR officials, policymakers, and edutech developers, selected through purposive and snowball sampling methods to ensure relevant and in-depth insights. Data were collected through individual interviews and thematic workshops, allowing researchers to capture both personal experiences and group dynamics related to digital transformation challenges and strategies. Results: The results show that the success of digital transformation in HR management in Indonesia's education sector depends on the balance between human, technological and organizational aspects. Key challenges include a lack of training, uneven infrastructure, and an organizational culture that is not adaptive to change. Therefore, a holistic strategy is needed that includes digital competency development, visionary leadership, and policies that support technological innovation and transparency. Conclusions: Digital transformation in HRM within Indonesia's education sector is hindered by gaps in human skills, technology access, and rigid organizational structures. Weak digital leadership and ethical concerns around AI further slow progress. A holistic approach developing digital competencies, promoting innovation, and ensuring transparent AI is essential for effective and sustainable transformation. Limitations: The study’s qualitative scope limits generalizability. It also reflects a specific time frame and may include selection bias from purposive sampling. Contribution: This study offers insights into aligning HR and digital strategies using the HTO framework and promotes ethical, inclusive digital transformation in education.
Bibliometric Analysis: Utilization of Artificial Intelligence to Support Office Performance Akbar, Rasona Sunara; Fathia, Vita Nurul; Hamdi, Muhammad Arif; Pujang, Seno Setya; Rosmaya, Mila; Bakhtiar, Masdar
Devotion : Journal of Research and Community Service Vol. 5 No. 6 (2024): Devotion: Journal of Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v5i6.745

Abstract

Artificial Intelligence (AI) has experienced rapid development in recent years. In the current era of globalization, research on the use of AI to support the implementation of tasks has urgency to be raised in the scientific realm. This article aims to explore the study of the utilization of AI in the field of organizational performance. This study uses bibliometric analysis to review all articles related to the theme in the leading Scopus database. The search was carried out on Wednesday, March 13, 2024, at 16.50 WIB, and resulted in 13 documents related to "artificial intelligence" and "organizational performance" in 5 years (2019-2024). The results of this study show that the highest percentage of document types is in the form of articles, which reached 10 documents (76.9%), followed by conference papers as many as 2 documents (15.45%), and books as much as 1 document (7.7%). And the most frequently used languages in Artificial Intelligence and performance publications are English, Spanish, French, and Spanish. The research is based on a study conducted by T. Panichayakorn and K. Jermsittiparsert with the title "Mobilizing organizational performance through robotic and artificial intelligence awareness in mediating role of supply chain agility", 2019, Volume 8, Issue 5, Pages 757-768.
Bela Negara Di Era Digital : Tantangan Dan Strategi Memperkokoh Nilai-Nilai Kebangsaan Melalui Teknologi Akbar, Rasona Sunara; Hutasuhut, M. Akram; Rifansyah, M. Andhika Arya; Dwinanda, M. Yoga; Ash Shiddiq, M. Rizky; Rahardandi, Pandu G.; Aji, Wahyu Purnama
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.10783

Abstract

Era digital telah membawa perubahan besar dalam berbagai aspek kehidupan, termasuk dalam cara kita menjalani kehidupan berbangsa dan bernegara. Teknologi digital dapat menjadi alat yang efektif untuk memperkuat nilai-nilai kebangsaan dan meningkatkan kesadaran bela negara di kalangan generasi muda. Nilai-nilai ini seperti Pancasila, Bhinneka Tunggal Ika, dan UUD 1945 perlu ditanamkan dan diperkuat sejak dini, terutama di kalangan generasi muda sebagai generasi penerus bangsa sekaligus generasi yang paling peka terhadap teknologi. Meskipun teknologi memberikan banyak manfaat positif, namun perlu diakui bahwa dampak negatifnya terhadap semangat nasionalisme dan cinta tanah air juga signifikan. Penelitian ini akan membahas tentang bagaimana teknologi digital dapat dimanfaatkan untuk memperkuat nilai-nilai kebangsaan dalam konteks bela negara serta tantangan dan strategi dalam pengimplementasiannya. Penelitian ini dimulai dengan menjelaskan konsep bela negara di era digital, yang selanjutnya membahas tentang pentingnya nilai-nilai kebangsaan di era digital dan menguraikan berbagai strategi dan contoh penerapan teknologi digital untuk memperkuat dan memperkokoh nilai-nilai kebangsaan.
Bela Negara Dalam Konteks Keimigrasian : Tantangan Dan Peluang Bagi Indonesia Akbar, Rasona Sunara; Hartanti, Vegi Fitria; Adham, Muhammad Fahmi; Putra, Rahajeng Permana; Wiyadi, Rizky Zuhri; Wicaksana, Muhammad Putra; Adesta, Rakha Febriawan
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.11256

Abstract

Konsep bela negara dalam konteks keimigrasian di Indonesia. Dengan mengintegrasikan semangat bela negara, negara dapat mengarahkan kebijakan imigrasi untuk memperkuat sumber daya manusia yang unggul dan berdaya saing. Pengembangan sumber daya manusia menjadi prioritas untuk meningkatkan kompetitivitas negara di tingkat global. Melalui imigrasi yang terkendali dan terarah, negara dapat mengisi kekosongan tenaga kerja di sektor-sektor kunci, mendukung pertumbuhan ekonomi, dan mendorong inovasi. Program pelatihan dan pendidikan bagi imigran juga penting untuk meningkatkan keterampilan mereka sesuai dengan kebutuhan pasar kerja lokal. Selain itu, tantangan dalam konteks keimigrasian, seperti pengelolaan arus masuk dan keluar manusia yang masif dan heterogen, dan peluang seperti memperkuat integrasi sosial dan ekonomi, juga dibahas. Dalam kesimpulannya, konsep bela negara merupakan landasan untuk memperkuat sumber daya manusia dan menjaga keamanan nasional melalui pengelolaan keimigrasian yang efektif.
Co-Authors Adesta, Rakha Febriawan Adham, Muhammad Fahmi Adinda, Rizki Agung Sulistyo Purnomo Aji, Wahyu Purnama Amrulloh, Adikara Akbar Anandhita Khusnul Khotimah Anastasia, Jesika Andi Fiqih Abdan Irfandy Antang Williem Arianda Rizki Ryantama Arief Febrianto, Arief Arya Andika Putra, I Putu Asekanatmaja, Hazel Athallah Ash Shiddiq, M. Rizky Atsil Syah Gibran Ayi Abdurahman Bagus Muahamad Iskandar Baihaqi, Muhammad Aqilla Syafa'atullah Bakhtiar, Masdar Besse Hartati Briando, Bobby Budy Mulyawan, Budy Dendis Zain Rozansyah Denisa Aurora Dimasyati Nusa Al-Fath Dio Nasa R Diskara Tempati Dwinanda, M. Yoga Fahrezy Gilang Dwi Faiz Ragachdo Fajri Ardana, Auriza Fakhri Muammar Fanny Suryadinata Fathia, Vita Nurul Fathya, Vita Nurul Ferdyan Samuel Karunia Feryan Wahyu Fhadlan, Muzni G Gunawan Gabriel David Ghina Ramadanti Halba Alfath Afwa Ashari Hamdi, Muhammad Arif Hardinasta, Damei erman Hartanti, Vegi Fitria Haykal, Pande Putu Heny Sulistiyawan Hutasuhut, M. Akram Imam Al Kindi Intan Nurkumalawati Isidorus Anung Prabadhi Jannah, Rahmawati Nurul Jatra Putra Suharsono Jhosalez Dea Delvia Justine Mariana Filitzia Waso Kamal Fadhel Kiagus Daffa Triandeda Kiki Ananda Mustari Lalu Muhammad Ferry Akbar Lilinur Indasari M Aditia Prasetyo M Aditia Prasetyo M Dhafin Fadhilah M Farhan Zaqi Zhilal M Ilham Khomaidi M Ilham Khomaidi M Irvan M Rizky Apriansyah M. Bachtiar Safrudin M. Bayu Krisna Aji Manalu, Tuppal Parsaoran Oktavianus Martadireja, Okky Miko Dwi Abadi Miko Dwi Abadi Mila Rosmaya Mizan Tri Rahmawan Muhammad Fadhil Muhammad, Farrel Novianto, Muhammad Akbar Nursanto, Gunawan Ari Paskal, Rafdi Aufa Pelangi Almaresa Prabadhi, Isidorus Anung Pujang, Seno Setya Putra, Rahajeng Permana Putu Maha Permana Aditya Rahardandi, Pandu G. Rahmawati Nurul Jannah Rainhard Bounkey Marbun Ramadhani Ikhsan Rifansyah, M. Andhika Arya Rivaldo A nugerah Zendrato Rosmaya, Mila Ruke Renhard Ruke Renhard Savero, Pratama Ryan Setiawati Setiawati Sri Erwini Christine Sukmana, Pandji T. Herry Rachmatsyah Tatang Iskandar Tatang Iskandar Tiara Okta Damayanti Tiara Okta Damayanti Triyuni Soemartono Wicaksana, Muhammad Putra Wirdhiningsih, Virra Wiyadi, Rizky Zuhri