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Pengaruh Citra Merek, Kualitas Produk, Dan Kepuasan Konsumen Terhadap Loyalitas Konsumen Pada Produk Sepatu Sneakers Nike (Studi Pada Mahasiswa Upn “Veteran” Jawa Timur)
Argy Ajzal Mawahib Annur;
Yanda Bara Kusuma
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)
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DOI: 10.37385/msej.v6i4.8145
Di Indonesia trend sepatu sneakers saat ini terbilang sangat tinggi. Oleh karena itu, masyarakat dihadapkan dengan berbagai merek sepatu sneakers yang beragam. Banyaknya perusahaan yang ada pada sektor industri sepatu sneakers menyebabkan terciptanya persaingan yang kompetitif. Masing-masing perusahaan sepatu sneakers berlomba-lomba untuk menciptakan brand image yang baik di mata konsumen.Penelitian ini dilakukan untuk mengetahui pengaruh citra merek, kualitas produk dan kepuasan konsumen terhadap loyalitas konsumen produk sepatu sneakers Nike di Surabaya. Jenis penelitian yang digunakan yaitu penelitian kuantitatif. Populasi yang digunakan dalam penelitian ini adalah masyarakat domisili Surabaya yang mengetahui produk Sepatu Sneakers Nike. Sampel pada penelitian ini sebanyak 96 responden. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah nonprobability sampling. Jenis data yang digunakan adalah data primer, yaitu data yang diperoleh langsung dari objek peneliti. Teknik pengumpulan data dilakukan dengan menyebarkan kuesioner melalui Google Form. Teknik analisis data yang digunakan dalam penelitian ini adalah liniear berganda dengan memanfaatkan perangkat lunak SPSS versi 29. Dengan demikian hasil penelitian ini menunjukan bahwa citra merek, kualitas produk dan kepuasan konsumen secara simultan berpengaruh terhadap loyalitas konsumen produk Sepatu Sneakers Nike di Surabaya. Citra merek, kualitas produk dan kepuasan konsumen berpengaruh positif dan parsial terhadap loyalitas konsumen produk Sepatu Sneakers Nike di Surabaya.
Pengaruh E- Service Quality, E- Trust, Dan E- Satisfaction Terhadap Repurchase Intention Produk Skincare & Bodycare Skintific Pada E-Commerce Shopee
Naufal Ibadillah;
Yanda Bara Kusuma
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)
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DOI: 10.37385/msej.v6i4.8147
Shopee menjadi e-commerce terpopuler dan terbaik di Indonesia saat ini. Sejak pertama kali diluncurkan, Shopee terus berinovasi dengan fitur-fitur yang dapat menguntungkan penjual maupun pembeli. Berikut diantaranya yaitu, Shopee Live Ini merupakan fitur yang memungkinkan penjual melakukan live streaming, untuk memperkenalkan serta mempromosikan produk secara langsung kepada pembeli. Penelitian ini dilakukan untuk mengetahui pengaruh E-service Quality, E-Trust, dan E-Satisfaction terhadap Repurchase Intention produk Skintific di Surabaya. Jenis penelitian yang digunakan yaitu penelitian kuantitatif. Populasi yang digunakan dalam penelitian ini adalah masyarakat domisili Surabaya yang mengetahui produk Skintific. Sampel pada penelitian ini sebanyak 96 responden. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah nonprobability sampling. Jenis data yang digunakan adalah data primer, yaitu data yang diperoleh langsung dari objek peneliti. Teknik pengumpulan data dilakukan dengan menyebarkan kuesioner melalui Google Form. Teknik analisis data yang digunakan dalam penelitian ini adalah liniear berganda dengan memanfaatkan perangkat lunak SPSS versi 29. Dengan demikian hasil penelitian ini menunjukan bahwa E-service Quality, E-Trust, dan E-Satisfaction secara simultan berpengaruh terhadap Repurchase Intention produk Skintific di Surabaya. E-service Quality, E-Trust, dan E-Satisfaction berpengaruh positif dan parsial terhadap Repurchase Intention produk Skintific di Surabaya.
THE INFLUENCE OF SERVICE QUALITY, PRODUCT QUALITY AND PRICE ON CUSTOMER SATISFACTION PT DIMENSI CITRA SEMESTA
Ridlolloh, Muhammad Fathin;
Kusuma, Yanda Bara
Management Studies and Business Journal (PRODUCTIVITY) Vol. 2 No. 3 (2025): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu
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DOI: 10.62207/x4mjje86
This study aims to determine the effect of service quality, product quality, and price on customer satisfaction at PT Dimensi Citra Semesta. This type of research is quantitative research with a survey method. Data collection techniques were carried out by distributing questionnaires to 45 respondents. Data analysis techniques used multiple linear regression. The results showed that service quality, product quality, and price had a positive and significant effect simultaneously on customer satisfaction, partially Service Quality did not affect Customer Satisfaction at PT Dimensi Citra Semesta. Product Quality and Price variables had a positive and significant effect on Customer Satisfaction at PT Dimensi Citra Semesta.
Pendampingan Pelabelan Produk Pada UMKM Mbah Bendo Koi Kelurahan Bendo Kota Blitar
Santi Eka Rahmawati;
Yanda Bara Kusuma
Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 2 (2024): juni: Jurnal Pengabdian Kepada Masyarakat
Publisher : Sekolah Tinggi Pastoral Kateketik Santo Fransiskus Assisi
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DOI: 10.55606/jpkm.v2i3.182
Indonesia is a developing country which also has various challenges from various aspects, one of which is the economic field. The emergence of rapid technological developments also makes business actors such as MSMEs also have to be able to keep up with the current developments. By utilizing technology, marketing activities can be carried out on an online basis using the internet. The presence of the internet for life provides various kinds of impacts and changes. The changes that occur can be easily felt around us. Activities that were originally manual or conventionally are now carried out on an online basis with sophisticated and advanced technology that provides convenience in carrying out daily activities. In this developing digital era, its use is not only as a hBapakran or communication media.
The Effect of Packaging Design, Product Quality, and Brand Image on Buying Interest in Wila Products in Surabaya City
Amaliyah, Febby Dzurrotul;
Kusuma, Yanda Bara
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 2 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto
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DOI: 10.31538/mjifm.v5i2.382
This study aims to analyze the influence of packaging design, product quality, and brand image on consumer purchasing interest in Wila, a healthy snack made from pumpkin. With the increasing trend of healthy lifestyles, consumers are now more selective in choosing products, including in the snack category. Wila is present as a local healthy snack solution that prioritizes nutritional value and sustainability. This study uses a quantitative approach by distributing questionnaires to 100 respondents who have known or tried Wila products. The sampling technique used was purposive sampling, and the analysis method used was multiple linear regression through SPSS. The results of the study indicate that packaging design, product quality, and brand image partially and simultaneously have a significant effect on consumer purchasing interest.
The Effect of Packaging Design, Product Quality, and Brand Image on Buying Interest in Wila Products in Surabaya City
Amaliyah, Febby Dzurrotul;
Kusuma, Yanda Bara
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 2 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto
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DOI: 10.31538/mjifm.v5i2.382
This study aims to analyze the influence of packaging design, product quality, and brand image on consumer purchasing interest in Wila, a healthy snack made from pumpkin. With the increasing trend of healthy lifestyles, consumers are now more selective in choosing products, including in the snack category. Wila is present as a local healthy snack solution that prioritizes nutritional value and sustainability. This study uses a quantitative approach by distributing questionnaires to 100 respondents who have known or tried Wila products. The sampling technique used was purposive sampling, and the analysis method used was multiple linear regression through SPSS. The results of the study indicate that packaging design, product quality, and brand image partially and simultaneously have a significant effect on consumer purchasing interest.
Implementasi Pendampingan Penggunaan E-Commerce Dalam Upaya Meningkatkan Volume Penjualan Pada UMKM Frozenfood Lancar Jaya di Kelurahan Turi, Kota Blitzar
Dina Indah Nurcahyani;
Yanda Bara Kusuma
Jurnal Informasi Pengabdian Masyarakat Vol. 1 No. 2 (2023): Mei: Jurnal Informasi Pengabdian Masyarakat
Publisher : Institut Nalanda
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DOI: 10.47861/jipm-nalanda.v1i2.265
MSMEs are an important part of society that cannot be separated, because the presence of MSMEs is able to help improve the economic level of society. The increasingly sophisticated digital era has given rise to new habits for MSMEs to be able to keep up with existing changes. Community service activities aim to provide assistance to MSME Lancar Jaya Frozen Food, Turi Village, Blitar City in using social media and e-commerce to increase sales volume of Lancar Jaya Frozen Food. This activity aims to assist MSME actors in using and utilizing e-commerce for the advancement of their business. The method used in implementing this service is carried out in several activities, namely the survey stage to map the needs of MSMEs, FGD (Focus Group Discussion), and providing assistance in using e-commerce. The results of the assistance provided show that sales volume for frozen food products smoothly increased by 15% from January to June, by utilizing product promotions using social media and e-commerce.
Implementasi Strategi Pemasaran Digital Melalui E-Commerce Shopee pada UMKM Keripik Putri Sari Desa Wonokerto
Moch Rizky Khairul Rachman;
Yanda Bara Kusuma
Masyarakat Berkarya : Jurnal Pengabdian dan Perubahan Sosial Vol. 1 No. 3 (2024): Agustus : Masyarakat Berkarya : Jurnal Pengabdian dan Perubahan Sosial
Publisher : Lembaga Pengembangan Kinerja Dosen
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DOI: 10.62951/karya.v1i3.355
It cannot be denied that the digital era has developed greatly in today's society, especially among teenagers. All groups from children to the elderly are technologically literate because the world has begun to evolve. This allows people to enjoy and maintain their motivation in following existing technological developments, including the fields of social media and e-commerce which cannot be separated from the Internet. Media advertising using Internet technology or other technological media is commonly referred to as e-commerce, which has the advantage of being able to carry out buying and selling activities between sellers, and applications using Internet technology to make online purchases. Usually, the e-commerce widely used by business players is Shopee.The appearance of the website is attractive and easy to understand, which is an important thing for the public to pay attention to in e-commerce. Nowadays, small and medium-sized business stakeholders are beginning to realize that society is showing more interest in online shopping, as consumers are also embracing the development of digital pursuit technology and no longer need to go to a shopping place to get the goods they want, what is offered in e-commerce is no less competitive
Peran Fasilitator PUSPAGA dalam Manajemen Event Pelayanan Program Pusat Pembelajaran Keluarga Tingkat Balai RW X Ketabang Kota Surabaya.
Restiatin, Restiatin;
Kusuma, Yanda Bara
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 6 (2024): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor
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DOI: 10.47467/reslaj.v6i6.1588
The research aims to determine the role of puspaga facilitators in event management for family learning center program services at RW X Ketabang hall level, Surabaya City. Puspaga is a learning tool for families in the city of Surabaya to improve their ability to overcome problems related to violence, delinquency among women and children and other problems in the family environment. This research uses a qualitative approach with descriptive research methods. The research uses data collection techniques by means of observation and taking documentation. The results of the research that has been carried out show that the Puspaga Facilitator has been able to manage the event management of the Puspaga program services carried out at the RW.
PENGARUH KOMPENSASI TERHADAP MOTIVASI KERJA, KEPUASAN KERJA, DAN KINERJA KARYAWAN (Studi pada Karyawan Tetap PT. Otsuka Indonesia di Lawang, Malang)
Kusuma, Yanda Bara;
Swasto S, Bambang;
Al Musadieq, Mochammad
Profit: Jurnal Adminsitrasi Bisnis Vol. 9 No. 1 (2015): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB
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DOI: 10.21776/ub.profit.2015.009.01.5
The background of this research is the compensation policy of a company's  performance  helped  determine  the  direction  of  its  employees  to support the company's goals. Compensation is one of the important factors to be able to attract potential employees. Work motivation is also another factor that must be considered in addition to compensation for employees of the company to realize the goals of the organization, the following job satisfaction. Those three things are important factors in the company to support employee performance. This study aimed to examine the effect of compensation on work motivation, job satisfaction, and performance of employees on permanent employees of PT. Otsuka Indonesia in Lawang, Malang. Formulated several hypotheses of the study are (1) Is compensation a significant effect on work motivation? (2) Is compensation a significant effect on job satisfaction? (3) Is compensation a significant effect on the performance of the employee? (4) Is the work motivation have  a  significant  effect  on  job  satisfaction? (5)  Is  a  significant  effect  on employee motivation employee performance ?, (6) Is job satisfaction significantly influence employee performance ?. This research is explanatory research with quantitative approach. The technique of collecting data from questionnaires and interviews. Research methods to process the data using path analysis. Based on the results of the study found a significant effect of compensation on employee motivation PT. Otsuka Indonesia, there is a significant effect of compensation on employee job satisfaction of  PT.  Otsuka Indonesia, there is  a  significant influence on  the performance of the compensation of employees of PT. Otsuka Indonesia, there is a significant effect of work motivation on employee job satisfaction of PT. Otsuka Indonesia, there is a significant influence on the performance of the work motivation of employees of PT. Otsuka Indonesia, and found no significant effect of job satisfaction on the performance of employees of PT. Otsuka Indonesia. Employees of PT. Otsuka Indonesia are already satisfied with the salary he got in a long time felt it would be a regular thing. So prone to reduced performance, because by working casual or work hard to remain earned his salary by the same amount. Employees of PT. Otsuka Indonesia also feel responsibility for the work carried out so far have not been entirely in accordance with his ability means that the principle of "the right man on the right place" has not been felt by the employees of PT. Otsuka Indonesia. Interesting work and the work has not felt like a hobby for PT. Otsuka Indonesia as yet incompatibility refers to the responsibility of the employee's ability to be felt. Â