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All Journal Progresiva : Jurnal Pemikiran dan Pendidikan Islam Bali Medika Jurnal Jurnal Abdi Insani JIEB : Jurnal Ilmiah Ekonomi Bisnis Jurnal Ilmu Perbankan dan Keuangan Syariah Jurnal Teknosains Kodepena (Kodepena Journal of Technoscience) Indonesian Journal of Islamic Economics and Business International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Pengabdian Kesehatan Komunitas (Journal Of Community Health Service) Jurnal Teknosains Kodepena (Kodepena Journal of Technoscience) Jurnal Kolaboratif Sains Al-MIKRAJ: Jurnal studi Islam dan Humaniora Agrisurya : Jurnal Agribisnis Dan Sumber Daya Pertanian Jurnal Ilmu Pendidikan Nasional JOURNAL OF MIDWIFERY AND COMMUNITY HEALTH Journal of English for Specific Purposes in Indonesia Jurnal Sains Farmasi dan Kesehatan Majalah Pengabdian Indonesia Jurnal Pengabdian Masyarakat Jurnal Pendidikan Anak Usia Dini Al-Amin Journal of Community Service: In Economic, Business, and Islamic Finance
Fatma
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The Influence of Product Quality, Trust, and Personal Selling on Customer Satisfaction in Using Products at Pegadaian Syariah Palu Plaza Nurwahyuni; Syaifullah; Fatma; Ibah Misbah; Muhammad Syahril Moharom
Jurnal Ilmu Perbankan dan Keuangan Syariah Vol. 7 No. 2 (2025)
Publisher : Program Studi Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam UIN Datokarama Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24239/jipsya.v7i2.348.301-321

Abstract

This study aims to analyze the influence of product quality, trust, and personal selling on customer satisfaction at Pegadaian Syariah Palu Plaza. This study is motivated by the importance of understanding the factors that shape customer satisfaction amidst increasingly fierce competition among Islamic financial institutions. The research method used is quantitative with an associative approach. The study population includes all customers of Pegadaian Syariah Palu Plaza in 2023–2025 with a sample of 100 respondents selected through accidental sampling technique. Data were collected through questionnaires that have been tested for validity and reliability, then analyzed using multiple linear regression, t-test, F-test, and coefficient of determination (R²). The results show that product quality, trust, and personal selling have a positive and significant effect on customer satisfaction, both partially and simultaneously, with an R² value of 0.661, indicating that 66.1% of the variation in customer satisfaction is explained by these three variables, while the remainder is influenced by other factors outside this study. Theoretically, these results reinforce service marketing studies that customer satisfaction is a combination of good product quality, built trust, and effective personal selling. Practically, these findings provide a basis for Pegadaian Syariah Palu Plaza to improve service quality, build trust through transparency, and optimize personal selling communication strategies to increase customer loyalty and satisfaction.
Evolution and Dynamics of Islamic Public Finance in Alleviating Extreme Poverty through Green Economic Development in ASEAN Countries: A Bibliometric Analysis (2002–2025) Syamsu, Nur; Ulum, Wardatul; Jeris; Agustina, Y.A; Haekal, A.; Fatma; Syaifullah
Indonesian Journal of Islamic Economics and Business Vol. 10 No. 2 (2025): Indonesian Journal of Islamic Economics and Business
Publisher : Fakultas Ekonomi dan Bisnis Islam UIN STS Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30631/ijoieb.v10i2.5633

Abstract

This study explores the evolution and intellectual landscape of Islamic Public Finance (IPF) research in ASEAN countries from 2002 to 2025, with a particular focus on its role in alleviating extreme poverty and advancing green economic development. Employing a bibliometric approach, it analyzes 229 Scopus-indexed documents using the Biblioshiny application in R Studio to map publication trends, citation networks, conceptual clusters, and patterns of scientific collaboration. The findings indicate a notable thematic shift from traditional zakat and waqf-focused studies toward a more integrated approach linking Islamic social finance with sustainable development goals, particularly SDG 1 (No Poverty) and SDG 13 (Climate Action). Malaysia and Indonesia emerge as central research hubs, bolstered by strong institutional collaborations involving IIUM, Universitas Airlangga, and UIN Jakarta. Keyword co-occurrence and thematic analyses identify sustainable development, Islamic social finance, and poverty alleviation as core research themes, while emerging areas include green fiscal policy and economic empowerment. The study proposes a new conceptual framework—Islamic Public Finance for Sustainable Development (IPF-SD)—which connects fiscal instruments such as zakat, waqf, and sadaqah with digital governance and inclusive growth to promote equitable and environmentally responsible development. This interdisciplinary mapping not only traces the intellectual trajectory of IPF but also underscores its potential as a Shariah-compliant fiscal model for sustainable policy design. The findings offer important implications for policymakers, practitioners, and scholars in incorporating Islamic fiscal instruments into national sustainability strategies and fostering cross-regional collaboration to drive inclusive and green economic transformation.
Co-Authors A. Moh. Ickhamal Suryadinata Abdul Gafar Karim Abdul Jalil Abdul Syahid Abdurrakhman, M. Zaid Adelia Rohani Agustina, Y.A Ahmad Basahil Ahmad Haekal Ahmad Safi’ie Hadi Andi Jumardi Aprilino Alfa Kurmasela Aprilliano Alfa Kumarsela Arifa Nurriqli Asbahul Badya Ayu Putriana Lestari Azim BAMBANG WICAKSONO Bijak Riyandi Ahadito Cindy Pebriana Darma, Rizki Novia Darmadi Darmiyati, Iin Dedi Rohendi Della Endangtri Deny Fatrianto Edyzoh Eko Widodo Deny Fatryanto Edyzoh Eko Widodo Desi Desi, Desi Dewi Salmita Dhian Herdhiansyah Efendi, Iswar Ela Agustina Eli Yusrita Eltimeyansi Crisye Randanan Engeline Marlin Evi Maulia Nilawati Firdaus Fithriany Haekal, A. Hasanah, Rizki Hesty Widiastuty, Hesty Hidayatu Munawaroh Ibah Misbah Jafar, Rofilatunisa Jeris Kartomo, Kartomo Khusnul Khatimah La Ode Alwi Lafifah Suliyya M. Ardian Pratama M. Nur Mukmin M. Rizal Faahrun Mega Elfia Mentari Dwi Anggraini Meylisa Aulia Zalianti Moh Fuzan Yasin Moh. Mukhasyaf Muh Fatwa Asmawat Muh. Imam Fur’qan Muhammad Rizki MUHAMMAD SAID Muhammad Syahril Moharom Muhammad Syaiful Nijusiho Manik Nindiawati Noval Noval NP, Esterina Nurwahyuni Poedji Loekitowati Hariani Pratama Bagus Restu.S Putriani, Dian Rohma Raihan, Ahmad Rajindra Rezky, Rezky Rini Listiya Ningrum Rohima Sera Afifah Rosa Devitria RR. Ella Evrita Hestiandari Saadatul Ummah, Fiena Sepryanto Fernandus D Shelviana, Lysa Sofyan, Syaakir sukmawati Sundari, Ayu Suwantoro Syahrin, Muhammad Alpino Syaifudin Noer Syaifullah Syamsu, Nur Teddy Kurniawan Ulum, Wardatul Vely Remitha Viola Sri Wahyuni Winna Yeni Suryani Yona Tirta Ranti Biu Yusran Yusran Yusrita, Eli Zahra Zaitun Qamariah, Zaitun Zavta Rizki