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Journal : An Idea Health Journal

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENDAFTARAN ONLINE PADA BPJS KESEHATAN MELALUI APLIKASI MOBILE JKN Indriani, Nova; Duana, Maiza; Fitriani, Fitriani; Yulizar, Yulizar; Murdani, Ihsan
An Idea Health Journal Vol 4 No 03 (2024)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ihj.v4i03.331

Abstract

Tremendous technical progress has defined the period of contemporary globalization. BPJS Kesehatan released a mobile application called JKN. The goal is thatcustomers can quickly benefit fromthe service.Theauthor conducted this study in order to understand and identifyhowto assess customer satisfactionand related service quality. BPJS Kesehatan online registrant via mobile JKN. The quantitative approach is the method taken in this study. Quantitative techniques are applied to deliberate data analysis after research instruments used for data collection challenge pre-existing assumptions. Based on research findings and data analysis, customer satisfaction of STNK JKN in South Aceh Regency is influenced by service quality. Based on the hypothesis test, it has shown that the calculated value (5.941>1.98472) or sig <? (0.00 = 0.00) is greater than the table inconclusion, client happiness is influenced by the quality of services provided, namely JKN car registration can be taken based on the findings of studies that have been conducted. This shows that customer satisfaction with JKN car registration is influenced by service quality variables, supporting the hypothesis. With an R2 of 0.284, it can be concluded that 28.4% of the satisfaction variable is explained by the service quality variable
Pemanfaatan Kartu Jaminan Kesehatan Nasional (JKN) Dalam Meningkatkan Efektivitas Pelayanan Kesehatan Pada Puskesmas Menggamat Maghfirah, Nurul; Duana, Maiza; Fitriani, Fitriani; Nabela, Danvil; Yarmaliza, Yarmaliza
An Idea Health Journal Vol 5 No 02 (2025)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ihj.v5i02.351

Abstract

The Government always strives to improve the quality of public health services nationally, and one of these efforts is using social security. Utilizing health services using National Health Insurance can make it easier for people to seek treatment at no cost. With this national health insurance, people can enjoy the same service facilities and increase the effectiveness of health services at the Menggamat Community Health Center. Therefore, Community Health Centers are required to constantly make efforts and be committed to meeting the standards and regulations made by the Government. This research aims to determine what factors influence the use of the National Health Insurance Card (JKN) in increasing the effectiveness of health services at the Menggamat Community Health Center. This research is quantitative with a cross-sectional approach, conducted in January 2024 with 105 respondents using a purposive sampling technique. The data was analyzed using the Chi-Square test. There is no significant relationship between the level of education and utilization of National Health Insurance (JKN) with a p-value = 0.631 > 0.05 OR value of 1.375 (CI = 0373-5.069), there is a significant relationship between the level of knowledge and utilization of JKN with a p-value = 0.023 < 0.05 OR value of 2.531 (CI = 1.126-5.687) then there is a relationship between people's perception of seeking medical treatment from a healer/shaman and the use of JKN with a p-value = 0.002 < 0.05 OR value of 0.265 (CI = 0.113-0618). Services at the Menggamat Community Health Center can be said to be effective based on several criteria for measuring effectiveness; however, public awareness in carrying out health checks at the Menggamat Community Health Center is still lacking based on the perception of the community who still seek treatment from healers/shamans.
Analisis Implementasi Pengobatan Dan Pencegahan Dalam Pengendalian Hipertensi Di Apotek Peunawa Rahmat 2024 Siahaan, Perry Boy Chandra; Harefa, Linda Mawati; Kiswanto, Kiswanto; Duana, Maiza; Putra, Onetusfifsi
An Idea Health Journal Vol 5 No 02 (2025)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ihj.v5i02.490

Abstract

Non-communicable diseases are currently a serious problem, one of which is hypertension. The global prevalence of hypertension is 22% of the world's total population and the total number of hypertensive patients at the peunawa rahmat pharmacy and high blood pressure is a non-communicable disease that can occur and cause chronic disease. The main problem in hypertension is that it causes stroke. The aim of this research is to find out about patient knowledge in controlling hypertension through the role of hypertension control education. Method: research was qualitative with a design using questionnaires, observations, interviews, conducted from November and early December 2024. The key informant was a specialist doctor.internal Medicine and patient support informants. Results: This study shows that hypertension control in patients has been given good treatment. It was found that patients at the peunawa rahmat pharmacy when they consulted a specialist in internal medicine and hypertension began to improve from before. Conclusion: research provides education about a healthy lifestyle which is very important in controlling hypertension.