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All Journal jurnal niara Jurnal Manajemen Pelayanan Publik Jurnal Administrasi Publik (JAP) Journal of Governance Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Transparansi Jurnal Ilmiah Ilmu Administrasi Jurnal Ekonomi Manajemen Sistem Informasi Academia Praja : Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Cahaya Mandalika International Journal of Engineering, Science and Information Technology CENDEKIA : Jurnal Ilmu Pengetahuan Jurnal Abdimas Bina Bangsa Journal of Law, Poliitic and Humanities Mamangan Social Science Journal Neo Journal of economy and social humanities Jurnal Pendidikan Indonesia (Japendi) Eduvest - Journal of Universal Studies Greenation International Journal of Law and Social Sciences Jurnal Cendekia Ilmiah PESHUM
Wicaksana, Harits Hijrah
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IMPLEMENTASI PROGRAM LAYANAN DUKUNGAN PSIKOSOSIAL (LDP) PASCABENCANA (STUDI PADA BADAN PENANGGULANGAN BENCANA DAERAH PROVINSI DAERAH KHUSUS IBUKOTA JAKARTA) Setiawan, Rangga Bima; Wicaksana, Harits Hijrah; Waluyo, Surryanto Djoko; Rustanto, Agung Edi
Jurnal Academia Praja Vol 9 No 1 (2026): Academia Praja : Jurnal Ilmu Politik, Pemerintahan, dan Administrasi Publik
Publisher : Universitas Jenderal Ahmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36859/jap.v9i1.4027

Abstract

This study focuses on how post-disaster psychosocial support services provided by the regional disaster management agency in the Special Region of Jakarta Province are utilized. The extent to which this program has successfully helped the mental recovery of disaster-affected communities is the issue under study. The purpose of this study was to identify the methods for implementing the program, the obstacles encountered, and the program's impact on the beneficiary community. A qualitative descriptive approach was used in this study, with data collected through documentation, direct observation, and in-depth interviews. The results indicate that the psychosocial support service program has helped restore the community's emotional and social well-being, but challenges remain with cross-agency coordination, limited workforce, and program sustainability.
Mechanisms Underlying Organizational Citizenship Behavior: Linking Responsible Leadership, Organizational Justice, and Proactive Personality Through Job Satisfaction and Affective Commitment Gumilang, Wahyu; Harits Hijrah Wicaksana
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.7658

Abstract

This study aims to analyze the mechanisms underlying Organizational Citizenship Behavior by integrating the roles of Responsible Leadership, Organizational Justice, and Proactive Personality, while positioning Job Satisfaction and Affective Commitment as mediating variables. A quantitative approach was employed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). Data were collected through a survey of 396 employees in the packaging industry located in Serang Regency, all of whom had a minimum tenure of one year. The results indicate that Organizational Justice and Proactive Personality have a positive and significant effect on OCB, whereas Responsible Leadership does not exhibit a significant influence. Mediation analysis reveals that Job Satisfaction plays a significant mediating role in the relationship between Proactive Personality and OCB, while Affective Commitment is not supported as a mediating variable. Furthermore, Proactive Personality shows a strong influence on both Job Satisfaction and Affective Commitment; however, only Job Satisfaction directly contributes to the enhancement of OCB. Overall, the findings underscore the importance of fair and satisfying work experiences in fostering OCB and provide practical implications for human resource management in the packaging industry.
Pengaruh Service Quality dan Customer Experience terhadap Brand Loyalty dengan Mediasi Customer Satisfaction pada Jasa Perawatan Sepatu Rifqi, Fiere Ahmad Al; Wicaksana, Harits Hijrah
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 3: April 2026
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/j-ceki.v5i3.15012

Abstract

Di tengah pesatnya pertumbuhan industri jasa perawatan sepatu, persaingan yang semakin ketat menuntut penyedia layanan untuk memahami faktor-faktor kunci yang mendorong loyalitas merek pelanggan. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan dan pengalaman pelanggan terhadap loyalitas merek, dengan kepuasan pelanggan sebagai variabel mediasi. Penelitian ini menggunakan metode Partial Least Squares–Structural Equation Modeling (PLS-SEM) dengan bantuan perangkat lunak SmartPLS 3.0 dan melibatkan responden pengguna jasa perawatan sepatu profesional. Hasil penelitian menunjukkan bahwa pengalaman pelanggan berpengaruh positif dan signifikan terhadap loyalitas merek (koefisien 0,241) dan kepuasan pelanggan (koefisien 0,802). Kualitas layanan terbukti signifikan terhadap kepuasan pelanggan (koefisien 0,802), namun tidak signifikan terhadap loyalitas merek. Sementara itu, kepuasan pelanggan berpengaruh signifikan terhadap loyalitas merek (koefisien 0,524). Analisis mediasi menunjukkan bahwa kepuasan pelanggan memediasi pengaruh pengalaman pelanggan terhadap loyalitas merek, namun tidak memediasi pengaruh kualitas layanan. Temuan ini menegaskan bahwa pengalaman pelanggan memainkan peran yang lebih dominan dalam membentuk loyalitas merek dibandingkan kualitas layanan. Penelitian ini memberikan kontribusi praktis dalam penyusunan strategi peningkatan loyalitas pelanggan, khususnya dengan menekankan pentingnya pengalaman layanan yang menyeluruh dan memuaskan di industri jasa perawatan sepatu.
ANALISIS PENINGKATAN PELAYANAN PERCEPATAN PENGURUSAN PASPOR DALAM MENINGKATKAN PENERIMAAN NEGARA BUKAN PAJAK (PNBP) DI KANTOR IMIGRASI JAKARTA UTARA Pisciliaruntu, Elizabeth; Rustanto, Agung Edi; Wicaksana, Harits Hijrah; Cholifihani, Muhammad
Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Vol 13, No 1 (2026): Dinamika
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/dak.v13i1.23500

Abstract

Penelitian ini bertujuan untuk menganalisis peningkatan pelayanan percepatan pengurusan paspor dalam meningkatkan Penerimaan Negara Bukan Pajak (PNBP) di Kantor Imigrasi Kelas I TPI Jakarta Utara berdasarkan dimensi SERVQUAL, yaitu tangibles, reliability, responsiveness, assurance, dan empathy. Kebaruan penelitian ini terletak pada analisis hubungan langsung antara kualitas layanan percepatan paspor dengan kontribusinya terhadap peningkatan PNBP, yang masih jarang dikaji dalam penelitian sebelumnya. Pendekatan penelitian yang digunakan adalah kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara, observasi, dan studi dokumentasi. Informan penelitian terdiri atas pejabat struktural, petugas pelayanan, dan masyarakat pengguna layanan percepatan paspor. Analisis data dilakukan melalui reduksi data, penyajian data, dan penarikan kesimpulan dengan triangulasi untuk menjaga keabsahan data. Hasil penelitian menunjukkan bahwa layanan percepatan paspor telah memenuhi seluruh dimensi kualitas pelayanan, ditandai dengan fasilitas yang memadai, prosedur yang jelas, ketepatan waktu, responsivitas petugas, profesionalisme, serta sikap empatik kepada pemohon. Kondisi tersebut meningkatkan kepuasan dan kepercayaan masyarakat, mendorong penggunaan layanan percepatan paspor, serta berkontribusi langsung terhadap peningkatan PNBP di Kantor Imigrasi Kelas I TPI Jakarta Utara. Kata kunci: Pelayanan Publik, Pelayanan Percepatan Paspor, Kualitas Pelayanan, SERVQUAL, Penerimaan Negara Bukan Pajak (PNBP)
Policy Analysis of The CIPP Model in Eradication of Illiteracy Towards Food Security in the Baduy Community of Lebak Regency Wicaksana, Harits Hijrah; Tannady, Hendy
Greenation International Journal of Law and Social Sciences Vol. 4 No. 1 (2026): (GIJLSS) Greenation International Journal of Law and Social Sciences (March - A
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v4i1.796

Abstract

Iliteracy eradication is positioned as a strategic instrument for human development, but its implementation in indigenous communities presents a policy dilemma between formal education interventions and protecting local socio-cultural systems. This study aims to analyze the CIPP model policy in alleviating illiteracy towards food security in the Baduy indigenous community. A qualitative approach was used using in-depth interviews, observations, and documentation studies of regional policies. The analysis was conducted thematically through four CIPP dimensions: Context, Input, Process, and Product. In the context dimension, illiteracy eradication remains a regional development agenda, but is not universally established due to the recognition of the uniqueness of the Inner Baduy custom. In the input dimension, regulations, budget support, and institutional structures are available, but have not been designed within an integrative framework that links literacy to strengthening the local food security system. In the process dimension, policy implementation shows an adaptive and restrictive pattern, where external intervention is limited to maintain social stability and customary sustainability. In the product dimension, the Baduy indigenous community's food security is relatively well maintained through a system of huma agriculture and leuit management based on pikukuh karuhun, although formal literacy is not internalized. This study concludes that there is a disconnect between administrative literacy indicators and the socio-ecological literacy practices of indigenous communities. Therefore, it is necessary to formulate contextual literacy policies that align with local food security systems and value structures to achieve inclusive and sustainable development.
Evaluation of the Role and Success Factors of Facilitators in the Tenaga Kerja Mandiri Pemula (TKMP) Program: Case Study of Subang Regency Fajar Wengga, Nefan Satria; Harits Hijrah Wicaksana; Agung Edi Rustanto; Dani Lukman Hakim; Anthonius Whisnu Perdana Widiputra
Neo Journal of economy and social humanities Vol 3 No 4 (2024): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v3i4.246

Abstract

Tenaga Kerja Mandiri Pemula (TKMP) is a program that was created as a source of competency improvement in training and provided financial assistance by the Ministry of Manpower as a step to reduce the number of unemployed as stated in Law Number 13 of 2023 concerning Manpower. This research aims to conduct a comprehensive evaluation of the role of facilitators in the Independent Beginner Employment program in Subang Regency and analyze various factors that influence the success of the role of companions. Qualitative methods were used with interview techniques with key informants of the TKMP program. This research uses qualitative methods by interviewing important informants who are directly involved in the program. The results can provide a comprehensive and in-depth picture of the role of assistants as well as suggestions for increasing the effectiveness of the TKMP program in Subang Regency in the future.
Implementation of Goods and Services Procurement Policy Through SIPLah in Vocational High School Educational Units in West Jakarta Diah Kartika Sari; Deddy Supriady; Agung Edi Rustanto; Harits Hijrah Wicaksana
Neo Journal of economy and social humanities Vol 3 No 4 (2024): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v3i4.247

Abstract

The implementation of the goods and services procurement policy through SIPLah at the SMK level education units in West Jakarta shows significant progress in an effort to create a more efficient and transparent procurement system. The implementation of SIPLah is supported by a clear organizational structure with a structured division of roles, starting from the Ministry of Education and Culture at the central level to the education unit. The school principal acts as the main decision-maker and person in charge of the program, assisted by the treasurer and BOSP team members for technical implementation. This research uses a descriptive qualitative approach with data collection through interviews with informants using George C. Edward III's Theory . The results showed that the implementation of goods and services procurement through SIPLah in vocational education units in West Jakarta has had a positive impact in increasing transparency and accountability in the procurement of goods and services in education units. Overall, the implementation of SIPLah has gone well in terms of administrative and operational aspects. However, continuous evaluation and development are still needed, especially in the aspects of improving human resource competencies, optimizing system integration, and improving price control mechanisms. Despite some obstacles, the high commitment of all stakeholders has created a conducive environment for the successful implementation of SIPLah.
Influence of Emotional Exhaustion, Job Satisfaction and Organization’s Ethical Climate on Turnover Intention Anggraeni, Abellia Septri; Wicaksana, Harits Hijrah; Ramli, Abdul Haeba; Muhmin, Andi Hidayat
Neo Journal of economy and social humanities Vol 4 No 3 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i3.344

Abstract

This study aims to analyze the influence of emotional exhaustion, job satisfaction, and organizational ethical climate on turnover intention among Mie Gacoan employees in Tangerang Regency. The high level of employee desire to change jobs is a serious challenge for organizations in maintaining a productive and competitive workforce. This study uses a quantitative approach using a purposive sampling method through the distribution of questionnaires to 110 respondents and those who have worked for less than 3 years. This purpose is to test or validate the conceptual research model. The data for this study were collected through a survey method using Google Forms, an online questionnaire application. The use of the method in data analysis Structural Equation Modeling - Partial Least Square (SEM-PLS) using SmartPLS 4 to test each indicator is valid and reliable. The results of the study indicate that emotional exhaustion, job satisfaction, and organizational ethical climate have a significant effect on turnover intention. This study provides important implications for management in designing effective strategies to reduce turnover intention through the creation of an ethical work environment, increasing job satisfaction, and managing employee emotional burden.
Advocacy Coalition Framework Policy in Halal Certification of Packaging Ink Chemicals Endarsiwi, Sugeng; Wicaksana, Harits Hijrah; Rustanto, Agung Edi; Waluyo, Suryanto Djoko
Neo Journal of economy and social humanities Vol 4 No 4 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i4.372

Abstract

This study aims to analyze the dynamics of halal certification policies for packaging ink chemicals in Indonesia through the Advocacy Coalition Framework (ACF) approach. AFC is used to understand the interactions and learning processes between actors with different belief systems in the implementation of halal policies in the non-food sector. This study uses a qualitative approach with descriptive-exploratory case studies. Data were obtained through in-depth interviews, observations, and documentation studies of BPJPH, MUI, LPH, industry players, academics, and Islamic community organizations. The results show that policy implementation involves a multi-actor coalition that negotiates between normative (sharia compliance) and technical (industrial efficiency) values. BPJPH acts as a policy broker that bridges these interests through formal and informal forums that produce collective policy learning. The effectiveness of implementation is influenced by external factors such as the harmonization of international halal standards (JAKIM, SFDA, ESMA) and global market pressures, as well as internal factors such as institutional reform, service digitalization, and capacity building of LPH. Strategic recommendations include simplifying procedures, cluster certification, auditor training, and the development of a database of hazardous chemicals. Translated with DeepL.com (free version).
EVALUASI ATAS PENERAPAN SISTEM MONITORING DAN EVALUASI KINERJA ANGGARAN (STUDI KASUS PADA DIREKTORAT JENDERAL BIMBINGAN MASYARAKAT ISLAM, KEMENTERIAN AGAMA) Nuh, Muchammad; Karnadi, Karnadi; Rustanto, Agung Edi; Wicaksana, Harits Hijrah
CENDEKIA: Jurnal Ilmu Pengetahuan Vol. 6 No. 3 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/cendekia.v6i3.10394

Abstract

ABSTRACT The monitoring and evaluation sistem for budget performance is an essential instrument in performance-based budgeting to ensure effectiveness, efficiency, and accountability in the management of the State Budget. This sistem is implemented under the Regulation of the Minister of Finance Number 62 of 2023, which integrates monitoring and evaluation into budget planning and implementation. This study aims to evaluate the policy implementation of the budget performance monitoring and evaluation sistem at the Directorate General of Islamic Community Guidance, Ministry of Religious Affairs. The study employs a qualitative approach using the Context, Input, Process, and Product evaluation model. Data were collected through document analysis and in-depth interviews and analyzed using interactive data analysis techniques, with validity ensured through source and method triangulation. The findings indicate that, from the context aspect, the monitoring and evaluation sistem is aligned with performance-based budgeting policies, regulatory frameworks, and organizational needs. From the input aspect, several challenges remain, including regulatory inconsistencies, duplication of assessment indicators, and limitations in information sistems. From the process aspect, the monitoring and evaluation activities have been implemented adequately through periodic monitoring and inter-unit coordination. However, from the product aspect, evaluation results have mainly been used for rewards and sanctions and have not been optimally utilized in formulating subsequent budget policies. ABSTRAK Sistem monitoring dan evaluasi kinerja anggaran merupakan instrumen penting dalam penganggaran berbasis kinerja untuk menjamin efektivitas, efisiensi, dan akuntabilitas pengelolaan Anggaran Pendapatan dan Belanja Negara. Penerapan sistem ini diatur dalam Peraturan Menteri Keuangan Nomor 62 Tahun 2023 yang mengintegrasikan monitoring dan evaluasi pada tahap perencanaan dan pelaksanaan anggaran. Penelitian ini bertujuan mengevaluasi kebijakan penerapan sistem monitoring dan evaluasi kinerja anggaran pada Direktorat Jenderal Bimbingan Masyarakat Islam, Kementerian Agama. Penelitian menggunakan pendekatan kualitatif dengan model evaluasi Context, Input, Process, dan Product. Data dikumpulkan melalui studi dokumentasi dan wawancara mendalam, kemudian dianalisis menggunakan teknik analisis data interaktif serta diuji keabsahannya melalui triangulasi sumber dan metode. Hasil penelitian menunjukkan bahwa dari aspek konteks, sistem monitoring dan evaluasi telah selaras dengan kebijakan penganggaran berbasis kinerja, regulasi, dan kebutuhan organisasi. Dari aspek input, masih ditemukan kendala berupa ketidaksinkronan regulasi, duplikasi indikator penilaian, serta keterbatasan sistem informasi. Dari aspek proses, pelaksanaan monitoring dan evaluasi berjalan cukup baik melalui pemantauan berkala dan koordinasi antarunit. Sementara itu, dari aspek produk, hasil evaluasi telah dimanfaatkan untuk pemberian penghargaan dan sanksi, namun belum optimal dalam mendukung penyusunan kebijakan anggaran tahun berikutnya.
Co-Authors Abdul Haeba Ramli Agung Edi Rustanto Agus Romadhon Ahmad Daelami Almansuri, Anton Amin, Chair Amrullah, Dicky Anggraeni, Abellia Septri Anthonius Whisnu Perdana Widiputra Arif, Zaenal Ayunda Putri Bratakusuma, Deddy Supriadi Cahyani Desi Puriana Cholifihani, Muhammad Chronika S, Jeni Helen Deddy Supriady Deddy Supriady Bratakusumah, Deddy Supriady Diah Kartika Sari Endarsiwi, Sugeng Fajar Wengga, Nefan Satria Fauzi, Muhammad Fera, Yuliana Gumilang, Wahyu Hendy Tannady Indah Fitriani Indradewa, Rhian Komarudin Komarudin Leo Agustino Mairani, Nurhayu Mazzei, Micaela Mochammad Imron Awalludin Mohamad Nurpahdi Moiso, Valentina Muchammad Nuh Muhmin, Andi Hidayat Munandar, Teguh Aris Nefianto, Tirton Nugroho, Ary Parmanto, Chandra Pisciliaruntu, Elizabeth Puji Astuti, Irma Puspita Putra Lodong, Agung Panglima Rifqi, Fiere Ahmad Al Santi Meilan Setiawan, Rangga Bima SITI MARIAM Subiyanto, R Jono Surryanto Djoko Waluyo Sutawijaya, Hidayat Utami, Rina Nur Valentina, Febry Waluyo, Suryanto Djoko Wengga, Nefan Satria Fajar Yahya Rachman Hidayat Yahya Rachmana Hidayat