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Wardah Yuspin
Universitas Muhammadiyah Surakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Interdisciplinary Social Studies

 1 
Evaluating Quality of Chatbots and Intelligent Conversational Agents of BCA (VIRA) Line Mudofi, Luthfi Nurul Hidayah; Yuspin, Wardah
Interdisciplinary Social Studies Vol. 1 No. 5 (2022): Special Issue
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v1i5.122

Abstract

Background: The use of technology in the financial sector greatly supports its productivity. Including the use of Artificial Intelligence or Artificial Intelligence that makes activities in the financial sector faster and more efficient. PT. Bank Central Asia also implemented Artificial Intelligence technology by launching a chatbot feature called VIRA. Although this vira provides various conveniences this feature has a disadvantage of this feature is that the account can be accessed without using a pin, but only with a card number and OTP code. Aim: This research aims to look at the legal protection of the use of VIRA chatbots in BCA customers' banking activities. Method: This research is included in the type of empirical juridical legal research with library research and vira application observation. Findings: The results showed that BCA customers can only access personal data using VIRA. The main facilities of chatbot VIRA are more general information services and promotions for customers. In addition, the account is not automatically logged out, so when the phone is lost others may be able to access the account of the mobile phone owner through VIRA.
Co-Authors Abdullah Tri Wahyudi Absori Absori Adi Nugroho Ahmad Ghufron Ahzar, Rizki Maulana Aidul Fitiada Azhari Aidul Fitriciada Azhari Amanda Putri Ariyani Amandha Bayu Wiedyasari Ameilia Annisa Salsabila Andria Luhur Prakoso Andriadin, Andriadin Andriati, Fatmi Anindhita Nurfaatin Sukirman Anisa, Nurul Arief Budiono Ata Fauzie Aya Mohammed Youssef Abd Allah Azhar Alam Bahari, Roni Baskoro Tri Pamungkas Basuki, Muhammad Nur Aji Berlian Ramadhany Ayuningtyas Binar Sapto Nugroho Chandra, Rizky Aditya Danang Kurniawan Danang Sugihardana Diana Setiawati Diyah Murti Hastuti ellectrananda anugerah ash-shidiqqi Eny Purwandari Esmara Sugeng Etyn Ariyani Susilowati Fadhilah, Astutik Fafta Aini Putriana Fahmi Fairuzzaman Farid, Achmad Miftah Fatimah Salma Azzahra Fauzie, Ata Femy Wahyu Fitriani Gandung Triyanto Genta Arya Mohammad Ghufron, Ahmad Gulyamov, Said Gulyamov, Said Saidakhrarovich Harun Hatinuraya, Yurisvia Previlega Indah Maulani Iramadya Dyah Marjanah Irawansah, Didik Isman, Isman Jati, Ridho Bawana Jihad, Muhamad Ramdhani Jompon Pitaksantayothin Jompon Pitaksantayothin Kelik Wardiono Kurniawan, Adityo Wiwit Kuswardhani Kuswardhani Lukman Hakim M Junaidi, M Marisa Kurnianingsih Marjanah, Iramadya Dyah Moh. Indra Bangsawan Mohammad, Genta Arya Muchamad Iksan Mudofi, Luthfi Nurul Hidayah Muhammad Edi Hermawan Muhammad Nur Aji Basuki Muhammad Nur Aji Basuki Mutimatun Ni’ami Nasrullah Natangsa Surbakti Noviasari, Ryska Nur Hasanah Nur ilmi putri febriyanti Nurlina Afifah Litti Nurrachman, Alfan Dzikria Patra, Yusril Aulia Peggy Dian Septi Nur Anggraini Pramesti, Nadila Putri Puspitasari, Aprilia Dyah Rahardjo, Trisno Rajput, Trisha Ridwan Rika Yunita Hardiyati Rizka Rizka Rizka Rizka Rizka Rizka Rizka, Rizka Said Saidakhrarovich Gulyamov Sakia Agia Salsabella Salsabila Athiyyatulmajid Septarina Budiwati Septarina Budiwati Setiyawan, Wahyudi SH, Harun Shofiana Eka Aulia Siti Soekiswati Soekarno, Rohmat Syaifuddin Zuhdi Syaifuddin Zuhdi Syaifuddin Zuhdi Syaifuddin Zuhdi SYAMSUL HIDAYAT Tampawestri, Miranti Kusretno Ulfa, Nadiya Wiliani, Amalia Yudanto Yudanto Yulian Dwi N Yurisvia Previlega Hatinuraya Zuhdi, Syaifuddin Zuvarcan, Diaz Alifarizki