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All Journal Journal of Business Strategy and Execution MIX : Jurnal Ilmiah Manajemen Jurnal Manajemen Pelayanan Publik MBR (Management and Business Review) ComTech: Computer, Mathematics and Engineering Applications Economics and Finance in Indonesia Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Ilmiah Manajemen Kesatuan International Journal of Marine Engineering Innovation and Research Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Journal of Accounting and Finance Management (JAFM) Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development Siber Journal of Transportation and Logistics International Research Journal of Business Studies Greenation International Journal of Law and Social Sciences Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Edi Abdurachman
Faculty of BINUS BUSINESS SCHOOL, BINUS UNIVERSITY, JWC Campus, Jl. Hang Lekir I No. 6, Senayan, Jakarta 12120
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Neuroscience Physics Public Health Social Sciences Transportation Other

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Market Orientation in Optimizing Supply Chain Strategy to Improve the Performance of Manufacturing Companies Purba, Okin Ringan; Abdurachman, Edi; Setiawan, Edhie Budi; Nofrisel, Nofrisel
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 3 (2025): November
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i3.1768

Abstract

This study aims to examine the impact of supply chain strategy on the performance of manufacturing companies, incorporating competitive advantage and market orientation as mediating variables. In the increasingly competitive global market, manufacturing companies face significant challenges in maintaining and improving their performance. One of the key factors influencing a company's success is an effective supply chain strategy. However, the interaction among supply chain strategy and other factors such as competitive advantage and market orientation in enhancing company performance remains underexplored. The research was conducted in the Province of DKI Jakarta, where data was collected from 323 employees of manufacturing companies through a questionnaire with 33 Likert-scale indicators (1-5). The data was analyzed using PLS-SEM software to test eight hypotheses. The results indicate that supply chain strategy has a positive and significant impact on company performance. Competitive advantage and market orientation are proven to be strong mediators, reinforcing the impact of supply chain strategy on company performance. These findings suggest that an effective supply chain strategy not only enhances operational efficiency but also strengthens the company's competitive position and responsiveness to the market. The implications of this study emphasize the importance of manufacturing company management focusing not only on supply chain efficiency but also on the development of market orientation and competitive advantage. This can provide strategic guidance for companies in enhancing their competitiveness and performance in an increasingly competitive market.
Analysis of The Effect of On-Time Performance, Safety, Comfort, And Accessibility on E-WOM Through Passenger Satisfaction at Cililitan Terminal Prasetyo, Nur; Arubusman, Dian Artanti; Indrawan, Rully; Subastian, Djamal; Abdurachman, Edi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6727

Abstract

This study investigates the effects of on-time performance, safety, comfort, and accessibility on electronic Word of Mouth (e-WOM) through passenger satisfaction at Cililitan Bus Terminal. Using a quantitative approach, data were collected from 270 respondents through a structured questionnaire and analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that on-time performance, comfort, and accessibility significantly influence passenger satisfaction, while safety does not. Furthermore, on-time performance and comfort have a direct and significant impact on e-WOM, whereas safety and accessibility do not. Passenger satisfaction serves as a mediating variable, strengthening the relationship between service quality factors and e-WOM. These findings highlight the importance of punctuality, comfort, and ease of access in enhancing passenger experience and fostering loyalty through positive word of mouth. Terminal operators are encouraged to focus on improving these aspects to ensure sustainable service quality and customer engagement.
Rethinking Freight Transport: A Systemic Policy Model for Curbing Over Dimension Over Load (ODOL) in Indonesia Abdurachman, Edi; Suryobuwono, Abdullah Ade; Sholihah, Sita Aniisah; Lesmini, Lis
Siber Journal of Transportation and Logistics Vol. 3 No. 3 (2025): (SJTL) Siber Journal of Transportation and Logistics (October - December 2025)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v3i3.565

Abstract

The persistent challenge of Over Dimension Over Load (ODOL) violations in Indonesia's freight transport system poses critical threats to road infrastructure integrity, traffic safety, and economic efficiency. Despite regulatory frameworks established through Ministry of Transportation directives, enforcement remains fragmented, and compliance rates remain alarmingly low. This study develops an integrated multimodal transportation policy model employing Soft Systems Methodology (SSM) to address systemic ODOL violations through coordinated stakeholder engagement, technology-enabled enforcement, and strategic modal integration. Drawing on comprehensive analysis of 100+ peer-reviewed publications (2020-2025), international regulatory standards, and empirical enforcement data, this research constructs a holistic framework that transcends traditional command-and-control approaches. The proposed model integrates Weigh-In-Motion (WIM) technology deployment, port-gate digital integration systems, progressive sanction mechanisms calibrated to infrastructure damage externalities, and multimodal freight corridor development. Through SSM's seven-stage methodology, the study maps complex stakeholder interactions among government agencies, transport operators, infrastructure managers, and enforcement authorities, revealing systemic bottlenecks and leverage points for policy intervention. Empirical evidence from Abu Dhabi demonstrates 61% overload prevalence in unregulated environments, while Indonesian enforcement unit performance evaluations expose critical gaps in inter-agency coordination and enforcement capacity. The research proposes a phased nationwide implementation strategy encompassing governance architecture establishment, targeted enforcement pilots in high-risk corridors, sanction calibration linked to quantified road damage costs, and complementary modal shift incentives. This SSM-informed policy model offers actionable pathways for Indonesia to achieve Zero ODOL objectives while maintaining freight system efficiency and stakeholder viability, contributing theoretical advancement in systems-based transportation governance and practical frameworks for developing-country freight policy reform.
The Influence of Effort Expectancy and Digital Facilitating Conditions on Use Behavior of Online Expedition Service Sidjabat, Sonya; Abdurachman, Edi; Setiawan, Edhie Budi; Prabowo, Hartiwi
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4738

Abstract

Indonesia’s rapidly expanding digital economy has made online expedition services a crucial component of e-commerce last-mile delivery. However, the determinants of actual usage behavior, particularly the role of demographic factors, remain insufficiently explored. This study examines the direct effects of effort expectancy, social media influence, and digital facilitating conditions on use behavior, as well as the mediating role of age among Indonesian users of online expedition services. Using a quantitative approach, data were collected from 250 purposive respondents who had used major expedition platforms within the past six months and analyzed using partial least squares structural equation modeling. The results indicate that all three antecedents have significant positive effects on use behavior, with effort expectancy emerging as the strongest predictor. Age shows a significant direct effect and mediates the relationships between the three predictors and use behavior. The model explains 68% of the variance and demonstrates strong predictive relevance. These findings underscore the importance of usability, social influence, and digital support, while highlighting age as a key factor shaping adoption. Online expedition providers should therefore focus on user-friendly platforms, active social media strategies, and inclusive digital infrastructure to increase adoption across age groups.
Analisis Efisiensi Distribusi Barang dengan Metode Data Envelopment Analysis (DEA) Pada PT Nurul Fikri Bina Prestasi 2024 Herino, Herino; Abdurachman, Edi; Budi Setiawan, Edhie; Sari, Mustika; Dian Octaviani, Reni
Journal of Accounting and Finance Management Vol. 6 No. 5 (2025): Journal of Accounting and Finance Management (November - December 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i5.2460

Abstract

Efisiensi operasional menjadi aspek krusial dalam pengelolaan lembaga pendidikan nonformal seperti bimbingan belajar, khususnya dalam distribusi bahan ajar dan biaya operasional. Penelitian ini bertujuan untuk mengevaluasi tingkat efisiensi unit-unit bimbingan belajar PT. Nurul Fikri dalam pengadaan bahan ajar dan biaya operasional serta mengidentifikasi sumber ketidakefisienan yang terjadi. Metode yang digunakan adalah Data Envelopment Analysis (DEA) dengan pendekatan input-oriented dan asumsi Constant Return to Scale (CRS) serta Variable Return to Scale (VRS), dengan analisis slack untuk mengidentifikasi potensi perbaikan. Hasil menunjukkan bahwa sebagian besar unit belum mencapai efisiensi penuh pada pendekatan CRS namun menunjukkan efisiensi pada VRS, mengindikasikan bahwa permasalahan utama terletak pada skala operasional bukan efisiensi teknis; nilai slack yang tinggi ditemukan terutama pada komponen biaya fotokopi, alat rumah tangga, dan gaji staf lokasi, dengan unit seperti Sudirman, Buah Batu, dan Antapani sebagai contoh tidak efisien meskipun kepuasan pelanggan meningkat. Kesimpulan penelitian ini menegaskan pentingnya penyesuaian skala operasional dan pengelolaan biaya untuk mencapai efisiensi penuh. Implikasinya, manajemen perlu menerapkan pendekatan berbasis data dalam evaluasi kinerja unit dan pengambilan kebijakan, serta menjaga kualitas layanan meskipun efisiensi ditingkatkan.
A Preliminary Research Design and Model Determinants of Ship Accident Risk in Indonesia: The Roles of Competence, Work Stress, Communication, and Supervision through Safety Culture Faturachman, Danny; Abdurachman, Edi
International Journal of Marine Engineering Innovation and Research Vol. 11 No. 1 (2026)
Publisher : Department of Marine Engineering, Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j25481479.v11i1

Abstract

Indonesia is the world’s largest archipelagic state, where sea transport is the backbone of passenger and cargo mobility, yet ship accidents remain frequent and often highly fatal. This paper proposes and tests a structural model linking four human-factor dimensions—crew competence, work stress, communication effectiveness, and supervision—to perceived ship accident risk in Indonesia, with safety culture as a mediating variable. A quantitative survey is conducted among 300 seafarers operating in three major maritime regions (Batam, Merak, and Bali), and data are analyzed using Structural Equation Modeling (SEM) following recommended rules of thumb for sample size and model evaluation. The study aims to identify the most influential human-factor determinants of perceived accident risk and to provide evidence-based recommendations for strengthening maritime safety culture.
Determinants of Freight Forwarder Selection: A Decision-Making Model in Less-than-Container-Load (LCL) Shipping Widyaningrum, Novita; Abdurachman, Edi; Simarmata, Juliater; Cahyadi, Tri; Indrawan, Rully; Mantoro, Budi; Widilestari, Christine
Greenation International Journal of Law and Social Sciences Vol. 4 No. 1 (2026): (GIJLSS) Greenation International Journal of Law and Social Sciences (March - A
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v4i1.772

Abstract

Previous studies in logistics and freight transportation have largely focused on service quality, customer satisfaction, or operational efficiency, but limited attention has been given to understanding how key service attributes influence customers’ behavioral intentions and final decisions in selecting freight forwarding services, particularly in the context of LCL shipping. This indicates a research gap in the existing literature on freight forwarding service selection. This study aims to develop a decision-making model for selecting freight forwarding services in Less-than-Container-Load (LCL) shipping by examining the influence of delivery time, price, and brand image on customers’ intention to use and decision to use freight forwarding services. A quantitative research approach was employed with data collected from 200 exporters and SMEs in Semarang, Surabaya, and Jakarta that utilize LCL shipping services. The data were analyzed using Structural Equation Modeling (SEM). The results indicate that delivery time, price, and brand image have significant positive effects on both intention to use and decision to use freight forwarding services. Among the independent variables, brand image shows the strongest influence on intention to use, while delivery time has the strongest impact on decision to use. Furthermore, intention to use significantly mediates the relationships between delivery time, price, brand image, and the decision to use freight forwarding services. This study contributes to the logistics and supply chain management literature by providing an integrated decision-making model for freight forwarding service selection in LCL shipping and offering practical insights for logistics providers to improve service strategies that enhance customer intention and decision to use their services.
The Influence of Personnel Competence, Facility Reliability and Speed of Process on Customer Satisfaction through Service Performance at Terminal 3 of Soekarno-Hatta International Airport Wardhani, Anindita Galuh; Simarmata, Juliater; Abdurachman, Edi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5986

Abstract

This study examines the influence of personnel competence, facility reliability, and process speed on service performance and customer satisfaction, as well as examining the mediating role of service performance in the relationship between the independent variables and customer satisfaction at Terminal 3 of Soekarno-Hatta International Airport. A quantitative approach was employed using the SEM-PLS data analysis technique. Data were gathered through a survey involving 410 passengers at Terminal 3 of Soekarno-Hatta International Airport. The results of the study indicate that personnel competence, facility reliability, and process speed have a significant positive impact on both service performance and customer satisfaction. Furthermore, service performance is found to successfully mediate the relationship between the three independent variables and customer satisfaction. Based on these findings, it is recommended that the management of Terminal 3 at Soekarno-Hatta International Airport enhance personnel training, ensure optimal facility maintenance, and implement digitalization and automation technologies to expedite service delivery.
Optimizing Strategy for the Utilization of Shipping Channels and Management of Facilities at The Marunda Center Public Terminal, BUP PT. Pelabuhan Tegar Indonesia Prayogo, Sigit; Siahaan, Langas Denny; Abdurachman, Edi; Suparman, Asep; Agusinta, Lira
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.7711

Abstract

This study aims to formulate strategies for optimizing the utilization of shipping channels and facility management at the Marunda Center Public Terminal operated by PT Pelabuhan Tegar Indonesia. The research addresses suboptimal channel use and terminal facility management that constrain vessel and cargo flow efficiency and reduce port competitiveness. A qualitative approach was applied through in-depth interviews with port management, operators, government agencies, and port users, complemented by Focus Group Discussions with key stakeholders. Thematic analysis was employed to identify core issues and strategic options. The findings reveal that limited channel depth and capacity, inadequate supporting infrastructure, and weak integration of inter-institutional information systems are the main constraints. The study recommends infrastructure upgrading, digital system integration, strengthened inter-agency coordination, and standardized operational procedures to improve efficiency, reduce service time, and reinforce Marunda Center Terminal’s role as a strategic logistics hub in the Greater Jakarta area.
Co-Authors A.A. Ketut Agung Cahyawan W Addini, Fida Fathiyah Afriliani, Desri Agus Nugroho, Agus Agusinta, Lira Aji, Farid Bintoro Amanda, Anggi Nurul Arifin, Julison ASEP SUPARMAN Bijaksana, Gena Budi Setiawan, Edhie BUDIMAN HUTABARAT Chandra Adhitya Manoppo Chandra Arta, Mikhael Christine Widilestari Danny Faturachman, Danny Dian Artanti Arubusman, Dian Artanti Dian Octaviani, Reni Dimas Apriano Dwi Haryanto Edhie Budi Setiawan, Edhie Budi Emil Taufik Euis Saribanon, Euis Evenson, R. E. Farisyi, Sofwan Ferdiansyah, Anton Gassing, Umar Handayani, Susanty Hartiwi Prabowo, Hartiwi Herino, Herino Imaduddiin, Humam Indrawan, Rully Intan Kurniawan, Intan Juliater Simamarta Komarrudin, Achmad Kurnia Sinta, Azmieti Langas Denny Siahaan Lis Lesmini Mandagi, Nikita Fransiska Mantoro, Budi Mustika Sari, Mustika Nofrisel, Nofrisel Nugroho, Sinung Tri Octaviani, Reni Dian On, Khi Prasadja Ricardianto, Prasadja Prasetyo, Nur Prayogo, Sigit Purba, Okin Ringan Purwoko, Harry Rahandhi, Rezha Raharjo, Efendhi Prih Risdiana, Azis Okta Rukaesih Achmad Maolani Saputra, Datep Purwa Saputro, Soemino Eko Sarinah Sarinah Sholihah, Sita Aniisah Sidjabat, Sonya Sri Raharjo Subastian, Djamal Suryobuwono, Abdullah Ade Teuku Adriansyah Akhmad Tri Cahyadi Tubagus, Achmad C. Wardhani, Anindita Galuh Wibowo, Heriyanto Widyaningrum, Novita Yuliantini Yuliantini