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Enhancing Housekeeping Workforce Competency in the Hospitality Industry: A Comprehensive Training Approach Hidajat, Benedictus Widjaya; Mansur, Ahmad
International Journal of Integrative Sciences Vol. 3 No. 8 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijis.v3i8.10595

Abstract

This study examines the influence of comprehensive training programs on the proficiency of housekeeping personnel in the hotel sector. Data were collected through semi-structured interviews, focus group discussions, and participant observations at different hotels using a qualitative study approach. The findings suggest that organized training programs have a substantial impact on improving technical skills, such as proficiency in advanced cleaning procedures and equipment handling, as well as enhancing soft skills, such as effective communication and customer service. The integration of several learning methods, including simulation-based training and virtual reality, was discovered to be extremely successful in involving workers and enhancing the acquisition of skills. Although faced with obstacles such as reluctance to change and limited resources, the use of proactive solutions, such as engaging staff in training development and providing ongoing professional development, effectively addressed these concerns. The results emphasize the need of a comprehensive training strategy that encompasses both technical and soft skills in order to enhance overall service quality and operational efficiency. Suggestions for future practice including consistently refreshing training material, involving personnel in the development process, and overcoming obstacles to implementation in order to maintain increases in housekeeping performance and visitor satisfaction
Moderasi Beragama dalam Al-Qur’an sebagai Tuntunan untuk Menciptakan Kesejahteraan dalam Kehidupan Berbangsa dan Bernegara Syarifudin Zaidan, Akmal; Ahmad Mansur
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 01 (2026): Volume 11 No. 01 Maret 2026 Published
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i01.41088

Abstract

Indonesia is a country that has a diversity of ethnicities, races, and religions. Diversity in any field will indeed lead to differences, and it must be known that these differences will certainly trigger potential conflicts. If conflict is not managed properly, it can lead to extreme attitudes in maintaining different interpretations of each group's truth claims. So to create a prosperous and harmonious national and state life, it is necessary to have moderation in religion as a form of effort for welfare and harmony between religious communities. Al-Qur'an as a moderated guide and guide to determine a new direction for the general public in understanding religion and bring changes to a more balanced perspective.