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All Journal Gemawisata: Jurnal Ilmiah Pariwisata Al-Urban: Jurnal Ekonomi Syariah dan Filantropi Islam JMM (Jurnal Masyarakat Mandiri) Owner : Riset dan Jurnal Akuntansi Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan JURNAL PENDIDIKAN TAMBUSAI Islamic Review : Jurnal Riset dan Kajian Keislaman TSAQAFAH Oeconomicus Journal of Economics Jurnal Darma Agung Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences El-Qist : Journal of Islamic Economics and Business (JIEB) Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan AKM: Aksi Kepada Masyarakat EKONOMIKA45 Brilliant International Journal of Management and Tourism (BIJMT) Jurnal Pengabdian Masyarakat Waradin Sewagati: Jurnal Pengabdian Masyarakat Indonesia Safari : Jurnal Pengabdian Masyarakat Indonesia Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri International Journal of Integrative Sciences Journal of Business Management and Economic Development International Journal of Educational and Life Sciences (IJELS) Ardhi: Jurnal Pengabdian dalam Negri An International Journal Tourism and Community Review Bumi: Jurnal Hasil Kegiatan Sosialisasi Pengabdian Kepada Masyarakat Proceeding Of International Conference On Education, Society And Humanity International Journal of Economics, Business Management and Accounting Bionature International Conference on Digital Advanced Tourism, Management, and Technology Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Brilliant International Journal of Management and Tourism
Ahmad Mansur
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Enhancing Housekeeping Workforce Competency in the Hospitality Industry: A Comprehensive Training Approach Hidajat, Benedictus Widjaya; Mansur, Ahmad
International Journal of Integrative Sciences Vol. 3 No. 8 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijis.v3i8.10595

Abstract

This study examines the influence of comprehensive training programs on the proficiency of housekeeping personnel in the hotel sector. Data were collected through semi-structured interviews, focus group discussions, and participant observations at different hotels using a qualitative study approach. The findings suggest that organized training programs have a substantial impact on improving technical skills, such as proficiency in advanced cleaning procedures and equipment handling, as well as enhancing soft skills, such as effective communication and customer service. The integration of several learning methods, including simulation-based training and virtual reality, was discovered to be extremely successful in involving workers and enhancing the acquisition of skills. Although faced with obstacles such as reluctance to change and limited resources, the use of proactive solutions, such as engaging staff in training development and providing ongoing professional development, effectively addressed these concerns. The results emphasize the need of a comprehensive training strategy that encompasses both technical and soft skills in order to enhance overall service quality and operational efficiency. Suggestions for future practice including consistently refreshing training material, involving personnel in the development process, and overcoming obstacles to implementation in order to maintain increases in housekeeping performance and visitor satisfaction
Co-Authors Abdul Hakim Abdul Muaz Ali Amri Ahmad, Nur Fatih Amalia Edy, Sri Amirullah, Sufyan Ardi, Rudi Prasetyo ARDIANSYAH, JEFRI Aulia Ferlinda Windi Lestari Bagus Reza Hariyadi Bayu Ade Prabowo Dewi, Aletta Dewi, Idah Kusuma Fatimah Mus, Sari Fiqih Aqilla Ekowidi Fuad, Lian Hidajat, Benedictus Widjaya Ichsan, Hisyam Idah Kusuma Dewi Ilham Nur Yahya Kafabih, Abdullah Khairil Anwar Khoirotun Nisa’ Azzahro Kholil Aswan, Mukhamad Kristanto, Yudha Laksono Hujianto Lian Fuad M. Maulana Asegaf Maria Th, Aletta Dewi Mochamad Miswanto Gunawan Moh. Firdaus Faiz Al’Ula Muhammad Shohib, Muhammad Mulyoko, Mulyoko Nina Mistriani Novitasari, Eni Pupus Atika Septiany Qohi, Abdullah Ray Octafian Rudi Prasetyo Ardi Septa Intiar Soekami, Solichoel Sri Yuwanti Sulistyowati, Titin Supriyadi, Andhi Suryaman, Warman Susilawati, Susilawati Syamsul Hadi Syamsul Ph.D M.A. Hadi Trenggono, Trenggono Tutik Tutik Tuwuh Adhistyo M.Par SE Wijoyo Umar Abdul Jabbar Wahyu Nindar Diah Permata Santi Zai, Faniswan Seprilian