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All Journal JURNAL SAINS PERTANIAN EQUATOR Lintas Ruang: Jurnal Pengetahuan dan Perancangan Desain Interior Sari Pediatri Paediatrica Indonesiana Syntax Literate: Jurnal Ilmiah Indonesia Kompartemen : Jurnal Ilmiah Akuntansi Medicinus : Jurnal Kedokteran Journal of Maternal and Child Health FONDATIA Jurnal Administrasi dan Manajemen JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri) Jurnal Ecoment Global: Kajian Bisnis dan Manajemen Revitalisasi : Jurnal Ilmu Manajemen JUMANTIK: Jurnal Mahasiswa dan Peneliti Kesehatan Jurnal Paedagogy Moda : The Fashion Journal Journal of Education Research Jurnal Teknologi Sistem Informasi JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS EDUSTUDENT: Jurnal Ilmiah Pendidikan dan Pembelajaran DEVICE : JOURNAL OF INFORMATION SYSTEM, COMPUTER SCIENCE AND INFORMATION TECHNOLOGY Journal of Applied Business and Technology Jurnal Pusat Akses Kajian Pangan dan Gizi Dedication : Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Charitas International Journal of Application on Economics and Business Journal of Multidisciplinary Inquiry in Science, Technology and Educational Research Studia Ekonomika Bata Ilyas Educational Management Review Jurnal Wicara Desa Jurnal Akuntansi Kontemporer Journal of Economic and Business Datum: Journal of Geodesy and Geomatics
Angelina Angelina
Medical Faculty of Indonesia University Jakarta
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Journal : Journal of Applied Business and Technology

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E-Service Quality Application for Teacher Performance Assessment Using the Servqual Method Angelina, Angelina; Tendra, Gusrio
Journal of Applied Business and Technology Vol. 7 No. 1 (2026): Jounal of Applied Business and Technology
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/jhyeb136

Abstract

Teacher performance assessment is a crucial aspect of improving the quality of education. However, manual assessment processes are often inefficient and time-consuming. Therefore, this study develops an E-Service Quality application aimed at evaluating teacher performance more effectively using the SERVQUAL method. The SERVQUAL method is used to measure service quality based on five key dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This application allows educational staff to assess teacher performance based on predefined indicators. The collected data is then analyzed to identify gaps between user expectations and the received service quality. The research results indicate that the implementation of the E-Service Quality application can enhance transparency and objectivity in teacher performance assessment. Additionally, this application provides faster and more accurate result, making it a valuable tool for decision-making in improving teaching quality.
Co-Authors Abduh Ridha Afriatmei, Feny Agung, Fransisca Handy Ahmad Fuad Ahmad Zakaria Andrianus, Lian Angela, Angela Annabel, Angela Arafah, St Nur Indah Sari Ardelia, Yolanda Ardimansyah Ardimansyah Arfianti Chandra Dewi, Arfianti Chandra Arfriandri, M. Armijon . Aurelis, Grefa Aviana, Ruthie Benardi Bistari Budiman, Rivan Buntu Laulita, Nasar Carmel Meiden CINDY CINDY Dharen, Sri Dini Anggorowati Efendy, Dudy Fahlezi, Renza Fahriati, Andriyani Rahma Fahrurrozi Fahrurrozi Farisi, Ahmad Firda yanti, Firda Galuh Desfianti, Winda Gilbert Sterling Octavius Graciela, Michelle Gunarian, Nathalia Gusrio Tendra Hartanto, Chintya Lyra Hery Widijanto Humolta, Marco Rene Jennifer Jennifer Jesica Handoko Josephine, Clara Valentia Josephine, Jodie Kartono, Rico Khan, Habiburrahman Ahmad Lady, Lady Lesmanadjaja, Alicya Liana, Sesa Safitrah Love, Anjel Lysion, Olivia Mamamoba, Paulus Yusuf Margaretha . Martina, Wiwin Maulana, Muhammad Iqbal Mayumi, Catherine MUHAMMAD ALI Mutiara, Maitri Widya Nugraha, Zaskia Ema Pane, Sri Fariyanti Patamorgana, M. Surya Purnama, Fenita Purnomo, Sheva Readyanda Puspitasari, Veny Anindya Pusung, Kevin Pusung Putri, Arshinta Chandra Putri, Liza Agista Syafana Rama, Adi Ratno Juniarto Marulitua Sidauruk, Ratno Juniarto Marulitua Revita, Nasya Regi Rohman, Qodratur Rotua, Manuntun Saffira, Mega Said, Awayundu Sapriansyah, Sapriansyah Sarwo Edy Handoyo, Sarwo Edy Sentoso, Antony Septian Bayu Kristanto Septriana, Septriana Shafira, Baiq Alyandini Shintia, Dina Siti Hadijah Siti Halidjah Siti Nur Aisah Sriwiyanti, Sriwiyanti Syamsiar, Syamsiar Tan, Alexa Ovilia Taruna, Malvin Telisa, Imelda Theophilia, Jocelyn TIUAJ, Yanto Vinnchi, Chrisielle Wafa, Muhammad Ali Wibawa Prasetya Wicaksono, Michael Hizkia Widjaya, Valerie Arielle Wulandari, Yessy Putri Yandhika, Charles Yuswardi yuswardi, Yuswardi Zahratin, Nur Zai, Immanuel Zuikrufullah, Moch Aloef