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All Journal Transmisi: Jurnal Ilmiah Teknik Elektro Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Penelitian Ekonomi dan Bisnis Jurnal Transformatika Jurnal Manajemen Dayasaing Benefit: Jurnal Manajemen dan Bisnis Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal EMT KITA JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Riset Ekonomi dan Bisnis Jurnal Informatika Universitas Pamulang SEIKO : Journal of Management & Business Jesya (Jurnal Ekonomi dan Ekonomi Syariah) JAE (Jurnal Akuntansi dan Ekonomi) Jurnal Ilmu Manajemen dan Akuntansi Terapan Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Teknologi Dan Sistem Informasi Bisnis JURNAL ILMIAH FEASIBLE (JIF) Jurnal Manajemen Bisnis Eka Prasetya SMBJ: Strategic Management Business Journal Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Journal of Management and Digital Business Dinamika Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Neo Journal of economy and social humanities Jurnal Manajemen dan Dinamika Bisnis Moneter : Jurnal Keuangan dan Perbankan Innovative: Journal Of Social Science Research Indo-Fintech Intellectuals: Journal of Economics and Business AGRARIS: Journal of Agribusiness and Rural Development Research Jurnal Ekonomi dan Bisnis JER
Diana Aqmala
STIE TOTALWIN SEMARANG
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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E-Service quality dan price terhadap customer loyalty pengguna Gofood: Peran mediasi customer satisfaction pada Mahasiswa FEB Universitas Dian Nuswantoro Wismiyanti, Rizki Kamila; Perdana, Tito Aditya; Aqmala, Diana; Anomsari, Ariati
Journal of Management and Digital Business Vol. 5 No. 1 (2025): Journal of Management and Digital Business
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/jmdb.v5i1.1570

Abstract

This study aims to analyze the influence of e-service quality and price on customer loyalty and to examine whether customer satisfaction mediates the relationship between e-service quality, price, and customer loyalty. The sampling technique used in this study is non-probability sampling, specifically purposive sampling, with respondents consisting of GoFood customers who are students at the Faculty of Economics and Business, Dian Nuswantoro University. The sample size consisted of 100 respondents, and data were collected using a structured questionnaire. Data analysis was conducted using Structural Equation Modeling (SEM)-PLS to test both direct and indirect effects between variables. The results indicate that both e-service quality and price have a positive influence on customer satisfaction. E-service quality also has a significant positive influence on customer loyalty, while price does not have a direct effect. Furthermore, customer satisfaction has a significant influence on customer loyalty and serves as a mediating variable in the relationship between e-service quality, price, and customer loyalty. These findings underscore the crucial role of service quality and customer satisfaction in fostering loyalty among digital food delivery customers.
The Impact of Gelora Manahan Solo Renovation on Persis Solo Potential Sport Tourism Putra, Febrianur Ibnu Fitroh Sukono; Aqmala, Diana; Praswati, Aflit Nuryulia
Jurnal Penelitian Ekonomi dan Bisnis Vol. 6 No. 1 (2021): March 2021
Publisher : Universitas Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/jpeb.v6i1.3753

Abstract

Football is an extraordinary type of tourism in the sports sector which is very popular in the world, which the matches of football teams being tourist attraction objects that provide benefits for the organizers of the competition and the football club itself. Indonesian football competition has been participated by many professional teams, one of them is PERSIS Solo who participated in league 2. This research aims to analyze the potential interest in PERSIS Solo sports tourism in Surakarta after the renovation program of the Manahan Solo Stadium. This type of research is descriptive qualitative. The analysis method uses SWOT (strengths, weaknesses, opportunities, and threats). Internal environment analysis will focus on strengths and weaknesses, while the external environment will be the focus on opportunities and threats. The results showed that PERSIS Solo was in the quadrant I position, so the management of the club could take a policy with utilizing the strength of the internal environment to maximize existing market opportunities.  Keywords:Football Sport, Persis Solo, SWOT Analysis, Special Interest Tourism
Pengaruh Harga Produk, Kualitas Produk, dan Brand Image Terhadap Keputusan Pembelian Aqua di Kota Kendal Muhammad Alvinnur Budiansyah; Aqmala, Diana; Eko Waluyo, Dwi; Setiawan, Aries
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 18 No 1 (2025): JURNAL ILMIAH EKONOMI DAN BISNIS
Publisher : LPPM Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v18i1.2322

Abstract

Aqua, as a leading bottled mineral water brand in Indonesia, faces challenges in maintaining its market share amid increasing competition and boycott issues. This study aims to analyze the impact of product quality, product pricing, and brand image on purchasing decisions for Aqua in Kendal City. The research employs both quantitative and qualitative methods. Data collection techniques involve distributing questionnaires to 188 respondents and conducting interviews with 10 respondents. The respondents were selected using purposive sampling based on specific criteria, such as having used Aqua and being aware of the boycott issue. The data were analyzed using multiple linear regression to test the influence of each independent variable on the purchasing decision. The results show that product quality, product pricing, and brand image have a positive and significant impact on Aqua's purchasing decisions. Brand image emerged as the most dominant factor influencing purchasing decisions. Additionally, the majority of informants are highly concerned about the boycott issue and disturbed by the Israeli attacks, which has affected their purchasing decisions. This study recommends that Aqua improve product quality, implement competitive pricing strategies, and strengthen its brand image through innovation and marketing campaigns to maintain customer loyalty. Aqua should also promote its neutral stance publicly, clarifying that it is not involved in the Israel-Palestine issue, in order to maintain public trust in the brand.
Efektivitas User Generated Content, Electronic Word Of Mouth dan Kualitas Produk Terhadap Minat Beli Produk Uniqlo Cakranadi, Muhamad; Oktoriza, Linda Ayu; Aqmala, Diana; Wibowo, Mochammad Eric Suryakencana
JURNAL ILMIAH FEASIBLE: Bisnis, Kewirausahaan dan Koperasi Vol 7 No 1 (2025): Jurnal Ilmiaf Feasible (JIF): Bisnis, Kewirausahaan, dan Koperasi
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/fb.v7i1.2025.30-39.49671

Abstract

Penelitian ini bertujuan untuk mengetahui apakah: 1) efektivitas user generated content berpengaruh terhadap minat beli, 2) electronic word of mouth berpengaruh terhadap minat beli, 3) kualitas produk berpengaruh positif dan signifikan terhadap minat beli pada produk UNIQLO. Jenis penelitian ini adalah kuantitatif. Populasi dalam penelitian ini adalah 100 responden yang tertarik membeli produk UNIQLO. Populasi dalam penelitian ini adalah generasi muda yang aktif menggunakan media sosial dan sering melihat konten-konten di media sosial. Sampel yang digunakan adalah 100 responden dengan menggunakan metode purposive sampling. Metode analisis yang digunakan adalah analisis regresi linier berganda dengan menggunakan aplikasi SPSS. Hasil penelitian ini menunjukan bahwa secara parsial, user generated content (ugc) berpengaruh positif dan signifikan terhadap minat beli, electronic word of mouth (e-wom) berpengaruh positif dan signifikan , kualitas produk tidak berpengaruh positif dan signifikan terhadap minat beli.
ANALISIS PENGARUH KARAKTERISTIK DISTRIBUTOR, DUKUNGAN PERUSAHAAN DAN ORGANISASI PEMBELAJARAN TERHADAP KINERJA DISTRIBUTOR MULTI LEVEL MARKETING (MLM) Aqmala, Diana
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol. 2 No. 1 (2011): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (326.047 KB) | DOI: 10.36694/jimat.v2i1.14

Abstract

Salesperson plays an important role for the survival of the company. The roleof salespeople in the Multi Level Marketing company is a distributor, which will promoteproducts and business plan. Distributor is very important because of the high competition between companies who also want to increase product sales. The key of success in MLM companies depends on how the company is able to improve the performance of distributors.Problem of this research is how the characteristic Distributors, companies support and organization learning affect the performance of MLM distributors. Sampling technique used was purposive sampling method that used as many as 50 people Tianshi distributors in Semarang.The results of data analysis showed that there is significant influence between the characteristic distributors, companies support and Organization Learning to the performance MLM distributor.
PENGARUH FAKTOR EKSTERNAL DAN FAKTOR INTERNAL TERHADAP IMPULSE BUYING STUDI KASUS DI ALFAMART CITARUM RAYA SEMARANG Kusumawardani, Ovi; Aqmala, Diana
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol. 5 No. 2 (2014): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (578.83 KB) | DOI: 10.36694/jimat.v5i2.85

Abstract

Globalization is a process of economic activity and trade, where countriesaround the world into a single market forces increasingly integrated with theterritorial limits of the country without hindrance. Developments in this eraof globalization impact to human life. Based on these conditions, affect theappearance of many engaged in the retail trade of daily consumer goods invarious cities in Indonesia. This study aims to analyze the effect of Display,Positive Emotion and Store Atmosphere toImpulse Buying.This study used accidental sampling method on the visitor AlfamartCitarum Raya Semarang. Data obtained by distributing 100 questionnairesto the visitors Alfamart Citarum Raya Semarang. The independent variablein this study is the Display of Positive Emotion and Atmosphere Store whilethe dependent variableis the Impulse Buying. The statistical methods used inthis study is the Multiple Linear Regression AnalysisThe results oft his study indicate that the variable Display and PositiveEmotion there is a significant effect on Impulse Buiyng. As for theAtmosphere Store variables showed no significant effect on Impulse Buying.The results of this study also showed that the value of R Square of 21.6%while the remaining 78.4% is explained by other variables that are notproposed in this study.
STUDI KASUS MENGENAI KEPUASAN NASABAH MOBILE BANKING LIVIN BY MANDIRI Ervina, Mareta; Aqmala, Diana; Eko, Dwi; Damar, Haunan
Jurnal Manajemen Bisnis Eka Prasetya Vol 11 No 2 (2025): Edisi September 2025
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v11i2.748

Abstract

This research investigates how users of Semarang’s Livin by Mandiri app perceive and evaluate their mobile banking experience. In today’s fast‑evolving digital landscape, customers increasingly demand seamless, on‑the‑go financial solutions, making it vital to uncover the drivers of their contentment. Adopting a quantitative design, we surveyed 253 active app users and examined three key factors usability, security provisions, and perceived trust and their collective impact on overall customer contentment. The statistical analysis demonstrates that an intuitive interface, strong protective measures, and high levels of confidence in the platform each contribute meaningfully to positive user experience. These outcomes underscore the necessity for banks to invest in user‑centric design and transparent security practices if they wish to deepen loyalty and forge lasting bonds with their clientele.
Pengaruh Green Perceived Quality Dan Green Brand Image Terhadap Green Trust Dan Green Purchase Intention Pada Produk Micellar Cleansing Water Garnier Hartanti, Anita; Aqmala, Diana; Anomsari, Ariati; Safitri, Maria
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 13 No. 3 (2024): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v13i3.2334

Abstract

This study aims to determine the effect of green perceived quality and green brand image on green trust and green purchase intention on Garnier Micellar Cleansing Water products. The population of this study were active Management students of Dian Nuswantoro University. The sample used was 70 respondents. The sampling technique used was the probability sampling technique, cluster random sampling type obtained from distributing questionnaires. The type of data used was primary data. The collected data will be analyzed through SEM-PLS with SmartPLS software version 3, including validity tests, reliability tests, R-square and path coefficients. The results of the study stated that green perceived quality and green brand image have a significant effect on green trust. This means that product quality and brand image that are considered environmentally friendly by consumers are important factors in increasing trust in environmentally friendly products. Green perceived quality does not have a significant effect on green purchase intention, this shows that green perceived quality in Garnier micellar cleansing water does not influence consumers enough to buy environmentally friendly products offered. While green brand image and green trust have a significant effect on green purchase intention, meaning that if consumers have a brand image and trust in environmentally friendly products, it will affect the purchase interest of the product. For the mediation effect, it shows that green trust is stated to be able to mediate or become an intermediary for green perceived quality significantly towards green purchase intention. While green brand image does not have a significant effect on green purchase intention through green trust, this shows that green trust so that the intervening variable in this study is stated to be unable to mediate the effect of green brand image on green purchase intention.
PERAN BRAND AMBASSADOR, BRAND IMAGE DAN VIRAL MARKETING PADA MINAT BELI KONSUMEN PRODUK SKINCARE SCARLETT WHITENING Maharani, Ovin; Aqmala, Diana; Pakarti, Piji; Hariyadi, Guruh Taufan
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 2 (2024): Edisi Mei - Agustus 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i2.4302

Abstract

Kajian mengenai pengaruh brand ambassador, brand image dan viral marketing terhadap minat beli konsumen produk skincare Scarlett Whitening dilakukan guna melakukan pengujian pengaruh setiap indikator. Populasi riset yang di gunakan adalah wanita di Semarang yang berminat atau memiliki riwayat pembelian produk skincare Scarlett Whitening. Adapun sampel menggunakan purposive sampling sejumlah 140 responden dalam. Alat analisis yang diimplementasikan yakni IBM SPSS versi 29 sebagai intrumen penelitian. Analisis Deskriptif, Uji Instrumen, Uji Asumsi Klasik, Analisis Regresi Linier Berganda, Koefisien Determinasi,dan Uji Hipotesis menjadi instrumen analisis kajian. Dalam analisis regresi linier berganda terdapat temuan kajian yang membuktikan bahwasannya brand ambassador tidak memiliki kesinambungan terhadap minat beli, brand image dan viral marketing memiliki peran positif dan signifikan terhadap minat beli produk skincare Scarlett Whitening.
Pengaruh Experiential Marketing (EM) Dan Brand Image (BI) Terhadap Brand Loyalty (BL) Starbucks di Semarang (Study kasus Mahasiswa di Semarang): Indonesia Trianovita, Helena Ade; Haziroh, Awanis Linati; Aqmala, Diana; Mujib, Miftachul
Innovative: Journal Of Social Science Research Vol. 4 No. 1 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengeksplorasi penerapan Experiential Marketing (EM) di Starbucks. Berbagai hasil eksperimen dinyatakan bahwa Brand Image (BI) yang positif akan menimbulkan Brand Loyalty (BL). Oleh karena itu penelitian ini bertujuan untuk menilai BI dalam EM dan BL untuk merek paling popular di Indonesia, Starbucks. Penelitian ini menggunakan metode kuantitatif dengan menggunakan software SEM Smart PLS sebagai alat analisisnya. Teknik pengumpulan data melalui Google Form untuk mengisi kuesioner online. Jumlah sampel valid yang diperoleh 159 responden. Metode analisis data yang digunakan adalah Validitas Konvergen, Validitas Diskriminan, AVE (Average Variance Extracted), Reliability, Bootstrap, Path Coefficient, dan Specific Indirect Effect. Hasil penelitian menunjukkan EM dapat memberikan dampak langsung terhadap BL yang seperti diharapkan. BI berperan sebagai mediator penuh dalam hubungan EM dan BL karena nilainya yang paling tinggi dibanding hubungan EM ke BL langsung. BI berperan lebih unggul, artinya jika Starbucks ingin meningkatkan loyalitas konsumen terhadap mereknya maka Starbucks memerlukan BI sebagai mediator EM dan BL. Kata Kunci : Experiential Marketing, Brand Image, Brand Loyalty, Starbucks
Co-Authors Abd. Rasyid Syamsuri Abu Salam Acoktang, Acoktang Adilla Kustya Ulfa Aflit Nuryulia Praswati Alpiana, Vika Althaf, Sayyida Alzami, Farrikh Amalia Nur Chasanah Amelia, Zairina Anggi, Lusi Setia Aprilya, Dandy Ariati Anomsari Arifiana, Latifa Awanis Linati Haziroh Az-Zahra, Almun Farida Hanum Cahya, Handy Nur Cakranadi, Muhamad Candra Irawan Damar, Haunan Dewi Agustini Santoso Dwi Eko Waluyo Eggy Ramanda, Noveca Eko, Dwi Ervina, Mareta Fatmawati, Elia Resha Febriana, Artha Febrianur Ibnu Fitroh Sukono Putra Hallang, Andi Hariyadi, Guruh Taufan Hartanti, Anita Heri Saputra, Ian Febryan Hertiana Ikasari Hidayat, Rafli Wahyu Ida Farida Ifan Rizqa Ika Novita Dewi Juliana, Laras Kharisma, Novia Putri Kusni Ingsih Kusuma, Pradana Jati Lesmarna, Salsabila Putri Maharani, Ovin Mahmud Mahmud Masitha Fahmi Wardhani Maulidya, Mayla Nur Megantara, Rama Aria Mila Sartika, Mila Mudinillah, Adam Muhammad Alvinnur Budiansyah Mujib, Miftachul Novianti, Astrid Oktariza, Linda Ayu Oktavia Ayu Lestari Oktoriza, Linda Ayu Ovi Kusumawardani, Ovi Perdana, Tito Aditya Piji Pakarti Pratama, Yuko Kurnia Puji Purwatiningsih, Aris Purusa, Nanda Adhi Rakha A'Rafi, Danendra Ramadhan Rakhmat Sani Ramadhan, Ryan Ricardus Anggi Pramunendar Rony Arpinto Ady, Rony Arpinto Safitri, Maria Samasta, Almira Santi Sari, Raden Ayu Aminah Rizkia Puspita Sartika, Desta Pasura Setiawan, Aries Sih Darmi Astuti Silvia Damayanti SUCI NURYANI Sukuno Putra, Febrianur Ibnu Fitroh SURYAWIJAYA, TITO Suryawijaya, Tito Wira Eka Suseno, Rian Adi Syaifuddin, Mukhammad Taufan Hariyadi, Guruh Trianovita, Helena Ade Tsalitsa, Utia Ulfa, Adiila Kustya Ulya, Salma Novita Vincent Didiek Wiet Aryanto Wahyudyar, Aprillia Bunga Timur Wardani, Silvia Kusuma Wibowo, Isro' Rizky Wibowo, Mochammad Eric Suryakencana Windari Ayuningthyas, Siska Wismiyanti, Rizki Kamila Yohan Wismantoro Yovita, Lenni Zakaria, Fakhmi