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PENGARUH KUALITAS PELAYANAN DAN WORD OF MOUTH TERHADAP KEPUTUSAN PENGAMBILAN KREDIT PADA KSP. LEMBING SEJAHTERA MANDIRI Sudiartini Ni Wayan Ari; Ardani. Ni Wayan; Subawa Gede Agus
PIRAMIDA Vol 14 No 2 (2018): PIRAMIDA`- Jurnal Kependudukan dan Pengembangan Sumber Daya Manusia
Publisher : Puslit Kependudukan dan Pengembangan SDM Universitas Udayana

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Abstract

Quality of service is one of the company's assets in an effort to meet the needs and desires and will ultimately create customer satisfaction and a positive Word Of Mouth. The purpose of this study is to determine how much the influence of service quality and Word Of Mouth to credit decision at KSP. Lembing Sejahtera Mandiri either partially or simultaneously. The type of research used is explanatory or descriptive research with quantitative approach. This research uses multiple linear regression analysis. The population of this study are clients who are members of KSP. Lembing Sejahtera Mandiri with a total sample of 70 respondents. The results of this study indicate that service quality and Word Of Mouth have positive and significant influence either partially or simultaneously. This research is expected to provide benefits to the cooperative to improve the quality of service to produce Word Of Mouth positive at KSP. Lembing Sejahtera Mandiri is related to customer decision in credit taking.
Co-Authors Aidil Amin Effendy Alfiani, Nur Hafni Anak Agung Elik Astari Anak Agung Ketut Sriasih Aprih Santoso Apriningsih, Dewa Ayu Putu Ardiansyah, Wisnu Ari Sudiartini, Ni Wayan Ariani, Ni Kadek Ayu Artaningsih, Ni Kadek Ashfaq Hossain Khan Asrowardi, Imam Azhar Affandi Budhiyasa, Putu Denok Sunarsi Devi, Ni Made Satya Risma Dewi, Ni Made Rai Candra Diantara, Putu Jeje Surat Ekastuti, Ida Ayu Agung Emaya Kurniawati Endang Kustini Hastono Hastono Hignasari, L. Virginayoga Hulandari, Ni Ketut Puspita I Gusti Ayu Diah Werdhi Srikandi WS I Gusti Ayu Ketut Giantari I GUSTI LANANG GOLDEN JAYADI I Ketut Rahyuda I Made Aditya Wardana I Nengah Aristana I Nyoman Sucipta I Putu Gde Sukaatmadja Iis Noviyanti Kadek Pradnya Prayoga Kardini, Ni Luh Laksmana, Komang Agus Rudi Indra Mahendra, I Made Agus Mohammad Farhan Zeb Khan Muna, Gusti Ayu Sapta Ni Kadek Anggi Dwi Arnita Ni Ketut Murdani Ni Ketut Murdani Ni Ketut Murdani Murdani Ni Pande Kadek Candraningsih Ni Pande Kadek Candraningsih Ni Putu Andini Desiyanti Laksmi Ni Putu Ayu Trefi Cahaya Wati Ningrum, Safitri Novita Anjasari Nuriani, Ni Nyoman Trisna Pratama, I Gede Juni Putra, I Nyoman Septin Adi Putri, Ida Ayu Sasmitha Putu Ari Mulyani Putu Ari Mulyani, Putu Ari Putu Jeje Surat Diantara Santi, Putu Nia Purnama Sari, Kadek Diana Sari, Ni Kadek Nova Yulita Sari, Ni Made Mutiara Sri Suprapti Srikandi WS, I Gusti Ayu Diah Werdhi Subawa Gede Agus Sudiartini Ni Wayan Ari Sunarsi, Denok Suriantari, Ni Kadek Eni Suwidia, I Putu Tresna Dewi, Putu Yuli Utami, Ni Luh Marcela Yati Wahyuni, Evy Widani, Made Widani, Ni Made Wira Putri, Luh Gd.Devani Astrid wishanesta, i kadek donny Yanti, Ni Wayan Nova Yuliani, Ni Kadek Tiara Yusmini, Ni Made