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All Journal Ulul Albab: Jurnal Studi Islam IQTISHODUNA El-HARAKAH : Jurnal Budaya Islam El-QUDWAH Jurnal Keuangan dan Perbankan El Dinar Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura el-Jizya: Jurnal Ekonomi Islam Dinar: Jurnal Ekonomi dan Keuangan Islam KARSA: Jurnal Sosial dan Budaya Keislaman (Journal of Social and Islamic Culture) AKRUAL: Jurnal Akuntansi Jurnal Psikologi Teori dan Terapan Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Syntax Literate: Jurnal Ilmiah Indonesia SAMARAH: Jurnal Hukum Keluarga dan Hukum Islam Management and Economics Journal (MEC-J) International Journal of Supply Chain Management AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Shirkah: Journal of Economics and Business Iqtishoduna: Jurnal Ekonomi Islam Jurisprudensi: Jurnal Ilmu Syariah, Perundang-undangan, Ekonomi Islam Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Ilmu Hukum Tambun Bungai MUKADIMAH: Jurnal Pendidikan, Sejarah, dan Ilmu-ilmu Sosial Dialektika: Jurnal Ekonomi dan Ilmu Sosial Tasharruf: Journal Economics and Business of Islam Management Studies and Entrepreneurship Journal (MSEJ) Enrichment : Journal of Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences El-Qist : Journal of Islamic Economics and Business (JIEB) An-Nisbah : Jurnal Perbankan Syariah An-natiq Jurnal Kajian Islam Interdisipliner Khidmatuna : Jurnal Pengabdian Kepada Masyarakat Share: Jurnal Ekonomi dan Keuangan Islam Idarotuna : Jurnal of Administrative Science el-Jizya: Jurnal Ekonomi Islam Asian Journal of Community Services (AJCS) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Islamic Economics Lariba Journal of Artificial Intelligence and Digital Business International Journal of Management Research and Economics INASJIF Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Contemporary Quran EDUKASI
Nur Asnawi
Universitas Islam Negeri Maulana Malik Ibrahim Malang
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Journal : El Dinar

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BUILDING A CUSTOMER BENEFIT MODEL DRIVEN BY CUSTOMER SATISFACTION AND CUSTOMER LOYALTY BASED ON DIGITAL EXPERIENCE Abdillah, Luthfi; Asnawi, Nur; Yuliana, Indah
EL DINAR: Jurnal Keuangan dan Perbankan Syariah Vol 12, No 1 (2024): El Dinar
Publisher : Faculty of Economics Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/ed.v12i1.25431

Abstract

Intense competition in the banking industry drives Islamic banks to offer digital services, boosting their performance and competitiveness. Digitization requires evaluation to measure the expected level of success. This study aims to assess the success of digital banking services in Islamic banks, considering not only financial gains, but also Maqashid Shariah-based indicators. Using the information system success model theory approach, the research began with an evaluation of the dimensions of the digital Shariah bank experience. Subsequently, we examined their influence on customer loyalty and customer satisfaction, as well as the impact of customer loyalty and customer satisfaction on customer benefit, based on Maqashid Shariah. Using a quantitative approach with purposive sampling techniques, data were collected using a questionnaire. Responses from 443 respondents were analyzed using PLS-SEM. The study indicates that the success of digitization can be measured by customer satisfaction and loyalty, based on factors such as service quality, convenience, security, trust, innovation, value, and Sharia compliance, all aligned with Maqashid Shariah principles. Customer loyalty outweighs satisfaction with driving benefits. Hence, enhancing the digital Shariah bank experience is prioritized for successful Sharia digital banking, aiming at sustainable benefits.
Co-Authors Abd. Haris Abd. Rohim abdillah, luthfi Abdul Musowir Abdul Rouf Aceh, Ardi Saputra Achmad Qulyubi Achmad Sani Supriyanto Ahmad Djalaluddin Ahmad Djalaluddin Ahmad Djalaluddin Alamsyah, M Haidar Ali Annisya, Lusy Atik Abidah AUNUR ROFIQ Bila, Fadiatus Sal Sabillah Ceta Indra Lesmana Chairul Fahmi Dinda Ayu Nitami Eko Suprayitno Eko Suprayitno Erfaniah Zuhriah Fatihin, Moh Khoirul Fatimatuz Zahroh Fauzan Almanshur Firman Hidayat Grandis Imama Hendra Grandis Imama Hendra, Grandis Imama HAQIQOTUS SA'ADAH Idris, Dany Luqyana Ilfan Tufail Ilfi Nur Diana Indah Yuliana Irwan Syah Erlangga Jakfar Shodiq Julaihah, Umi Justino Aji Charisma Khasanah, Umratul Khusnudin Khusnudin, Khusnudin Laila M. Pimada Lestari Ningrum, Anggun Fambudi M. Luthfillah Habibi Maghfuroh, Nuril Laila Majduddin, Muhammad Mansyur, Abdussalam Masrukhin, Nuur Halimatus Sa’adiah Masyhuri Masyhuri Meldona Meldona Meldona Minarni Minarni Misbahul Munir Misbahul Munir Moch. Mahsun Mohammad Afandi Mohammad Mahbubi Ali Mu'is, Ahmad Muchamad Iqbal Fatah Muhammad Anas Muhammad Djakfar Muhammad Farid Muhammad Lutfi Muhammad Nadjib, Muhammad Muhammad Rif'an Syadali Muhammad, Zaydan Muhtadi Ridwan Mulyono Nanik Wahyuni ‎ Nariman Shamakov Nevi Danila Nevi Danila Nina Dwi Setyaningsih Ningtias, Laras Ayu Nurhabibah, Desi Oria, Ehsanullah Parmujianto Parmujianto Parmujianto Parmujianto Pranata, Ahmad Adi Putri, Adelia Rafsanjani, Elfas Rahmad Kurniawan Ramadhan, Mohammad Nur Safri Ridwan, A. Muhtadi S Siswanto Saiful Bakhri Saifullah, Haris Salim Al Idrus Segaf Segaf Segaf Shamakov, Nariman Sirajul Arifin Siswanto Siswanto Suhaimi, R. Syauqillah, Muhammad Syuhri, Saifuddin Tharaba, M Fahim Umrotul Khasanah Vivin Maharani Ekowati Wibisono, Nurharibnu Yayuk Sri Rahayu Yazid, Azy Athoillah Yuniarti Hidayah Suyoso Putra Yuwan Ferdiana Ilahi