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All Journal Jurnal Media Infotama Jurnal Simetris Jurnal Buana Informatika TELKOMNIKA (Telecommunication Computing Electronics and Control) Bulletin of Electrical Engineering and Informatics JSI: Jurnal Sistem Informasi (E-Journal) Nuansa Informatika POSITIF InfoTekJar : Jurnal Nasional Informatika dan Teknologi Jaringan Sistemasi: Jurnal Sistem Informasi JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Ilmiah Matrik IKRA-ITH Humaniora : Jurnal Sosial dan Humaniora Prosiding Seminar Nasional Pakar Jurnal Manajemen Informatika Jurnal Informatika Global JUSIM (Jurnal Sistem Informasi Musirawas) Journal of Information Systems and Informatics Jurnal Digital Teknologi Informasi Jurnal Pengabdian kepada Masyarakat Nusantara Journal of Information Technology Ampera Journal of Computer and Information Systems Ampera Journal of Software Engineering Ampera Jurnal Pengembangan Sistem Informasi dan Informatika International Journal of information Systems and Informatics Abiwara : Jurnal Vokasi Administrasi Bisnis Jurnal Ekonomika Dan Bisnis Jurnal Bina Komputer The Eastasouth Management and Business Innovative: Journal Of Social Science Research West Science Business and Management Indo-Fintech Intellectuals: Journal of Economics and Business Jurnal Sistem Informasi MANKEU (JURNAL MANAJEMEN KEUANGAN) APPA : Jurnal Pengabdian Kepada Masyarakat SmartComp Jurnal Informatika: Jurnal Pengembangan IT Journal of Innovative and Creativity Jurnal Ekonomi, Manajemen, Akuntansi Jurnal Indonesia Mengabdi Nemui Nyimah
Muhamad Akbar
Universitas Bina Insan
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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Journal : POSITIF

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Perancangan Service Catalogue Pada Layanan IT Di Industri Pulp and Paper Divisi Teknikal Dokumen Kontrol Berdasarkan Framework ITIL Versi 3 Lestari, Indri Endang; Cholil, Widya; Antoni, Darius; Syamsuar, Dedy; Akbar, Muhammad
POSITIF : Jurnal Sistem dan Teknologi Informasi Vol 7 No 2 (2021): Positif : Jurnal Sistem dan Teknologi Informasi
Publisher : P3M Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31961/positif.v7i2.1137

Abstract

IT services are one of the important factors in business operations in the technical document control division. The document control technical division is a division that has a vital role in supporting the construction, production and maintenance processes. This study aims to design a service catalog management using the ITIL V3 framework. The stages in designing this catalog are problem identification, data collection, data analysis, domain mapping based on the ITIL version 3 framework, domain determination, and e-catalog management design. And this research produces an e-catalog management application that contains information about the service descriptions in the technical division of document control and management of incidents that occur.
Co-Authors . Syamsulbahri ., Janurita Abiyasa Eka Saputra Adi Surya, Ibrahim Agus Sumitro Ahmad Fauzi Aisyah Avriliani Sudaryanti Akbar, M. Azis Firdaus Alex Wijaya Alfa Santoso Budiwidjojo Putra Amalia , Rahayu An-nisa Apriani Ana Fitriyatul Bilgies, Ana Fitriyatul Andri Anto Tri Susilo, Andri Anto Andriani, Hertya Angga Julio Adrian Antoni Darius Antoni, Darius Anuraga Kusumah Aryanto Badar Syahputra Bayu Wijaya Putra Bunga Intan Darius Antoni Darius Antoni Darius Antoni Darius Antoni Darius Antoni Dea Putri Rahayu Deasy Arianty Dedy Syamsuar Dedy Syamsuar Demy Andriansyah Dendi Irawan Deni Fikari Deni Iskandar Edi Surya Negara Erlangga Kesuma Putra Fatimah Malini Lubis Fatmasari Fatoni Ferry Jie Fetinarumi Fhiter.W, Ockhy Jey Gustini, Sri Hadi Syaputra Hardiyansyah Hardiyansyah Hardiyansyah Hardiyansyah Hendriyanto, Donny Herdiansyah, M. Izman Herni Utami Rahmawati Hidayati, Nanda Himawan Sutanto, Himawan I Nengah Marccel Janara Brata Cipta Ilham Candra Solata Indah Lestari Indra Kanedi Irman Effendy Irwan Maulana Iski Mediansyah Jaka Purnama Jaka Purnama Janurita . Jepri Yandi Judijanto, Loso Koesharijadi Koesharijadi Koesharijadi, Koesharijadi Kurniawan, Dendi Kurniawan, Tri Basuki Kusnadi, Iwan Henri Lestari, Indri Endang Lilis Marlina Lily Pebriana. S M. Ikhawan Mansyuri Mart, Catik Yustina Muhamad Mashuri Hafid Muhammad Rifai Muhammad Sobri Muhammad Sofian Muhammad Syafri, Muhammad Mukhtafin Azman Naapi Amsyor Nadia, Ahsanu Noven Nurani, Atat Siti Nurlia Putri Nurul Adha Oktarini Saputri Nyimas Humairoh Khairunnissa Pamuji Muhammad Jakak Praratya, Atalia Putra, Erlangga Kesuma Radiyati Umi Partan, Radiyati Umi Ridho Adeansyah Ripki Puja Ika Putra Ryan Andri Saddam Muhammad Saeful Fatah Salampessy, Maryam Satrianansyah Selvin Thean Valentina Setiawan, Nurkholis Sinta Bela Lestari Siti Nurmaini Siti Sauda Suci Anggraini Suci Fitria Ramadani Sudarmanto, Eko Sumpena Dwinanti, Della Dwinanti Supriyati Supriyati Tri Basuki Kurniawan Tri Rusilawati Kasisariah Trisna Silvia Tungki Ari Bowo Widjadjanto, Kenmada Widya Cholil YOANDA PUTRA Yoga Yarkhamsetiawan Yoko Khomarudin Haabiburochman Yulianti Yulianti Yunsri Putri Zainudin Ismail