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All Journal VISIKES Jurnal Simetris Jurnal Ilmiah Dinamika Rekayasa (DINAREK) EDUMATIC: Jurnal Pendidikan Informatika Abdimasku : Jurnal Pengabdian Masyarakat Jurnal Layanan Masyarakat (Journal of Public Service) Arus Jurnal Sosial dan Humaniora Dinamika Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies International Journal of Health Science
Aries Setiawan
Universitas Dian Nuswantoro
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Peningkatan Kualitas Layanan Driver ShopeeFood di Kota Semarang melalui Personal Value dan Kepuasan Kerja dengan Peran Organizational Citizenship Behavior sebagai Mediasi Satria Afif Naufal Pramudya; Awanis Linati Haziroh; Diana Aqmala; Aries Setiawan
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 3 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i3.11227

Abstract

This study was motivated by the suboptimal quality of ShopeeFood driver services in Semarang, particularly in terms of speed, responsiveness, and consistency of professionalism, amid fierce competition in the food delivery service industry, which indicates internal problems related to driver work behavior. This study aims to analyze the role of personal value and job satisfaction in improving the service quality of ShopeeFood drivers in Semarang City, with Organizational Citizenship Behavior (OCB) as a mediating variable. The study used a quantitative approach with purposive sampling of 120 active ShopeeFood drivers in Semarang City, data collection through a five-point Likert scale questionnaire, and analysis using Partial Least Squares-Structural Equation Modeling (PLS-SEM) through SmartPLS 4, which included outer model testing, inner model testing, and hypothesis testing. The results show that personal value does not have a significant direct effect on service quality but has a significant effect on OCB, while job satisfaction has a significant effect on both service quality and OCB. Furthermore, OCB has a significant effect on service quality and mediates the effect of personal value and job satisfaction on service quality, where OCB mediation makes the effect of personal value on service quality significant. These findings indicate that improving the service quality of ShopeeFood drivers is more effectively achieved by strengthening job satisfaction and OCB behavior, while personal value provides optimal contributions when manifested in voluntary behavior that supports service quality.
Pengaruh Kepemimpinan Tansformasional, Motivasi Kerja Terhadap Kinerja Perawat Melalui Kepuasan Sebagai variabel Mediasi (Pada RSI Sultan Agung Semarang) Ghina Nisrina Hamied; Aris Puji Purwatiningsih; Usman; Aries Setiawan
Arus Jurnal Sosial dan Humaniora Vol 6 No 1: April (2026)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v6i1.2531

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kepemimpinan transformasional dan motivasi kerja terhadap kinerja perawat dengan kepuasan kerja sebagai variabel mediasi pada RSI Sultan Agung Semarang. Menggunakan metode kuantitatif dengan teknik purposive sampling terhadap 125 perawat tetap, data dianalisis menggunakan Structural Equation Modeling berbasis Partial Least Squares (SEM-PLS). Hasil penelitian menunjukkan bahwa motivasi kerja merupakan faktor yang paling dominan dalam memengaruhi tingkat kepuasan kerja dan kinerja perawat dibandingkan variabel lainnya. Kepemimpinan transformasional terbukti berpengaruh positif dan signifikan terhadap kinerja, namun tidak berpengaruh signifikan terhadap kepuasan kerja. Selain itu, kepuasan kerja tidak terbukti berperan signifikan dalam meningkatkan kinerja, sehingga belum mampu memediasi hubungan antar variabel secara optimal. Temuan ini mengindikasikan bahwa peningkatan motivasi kerja dan penerapan kepemimpinan yang efektif menjadi faktor penting dalam mendorong kinerja perawat. Implikasi penelitian ini menegaskan bahwa manajemen rumah sakit perlu memprioritaskan strategi peningkatan motivasi kerja serta penguatan praktik kepemimpinan untuk menciptakan kinerja perawat yang optimal dan berkelanjuta
Co-Authors Achmad Wahid Kurniawan Adinda Ayu Trisnowati Agung Sedayu Agus Winarno Alfiena Nisa Belladiena Andi Hallang Lewa Andi Hallang Lewa Arditya Dian Andika Aris Puji Purwatiningsih Artha Febriana Awanis Linati Haziroh Ayu Ashari Budi Widjajanto Budi Widjajanto Dian Prawitasari Diana Aqmala Faiz Zakariya Fitria Wulandari Ghina Nisrina Hamied Guruh Taufan Hariyadi Hadi, Heru Pramono Hanny Haryanto Herry Subagyo Ida Farida Ida Farida Imam Nuryanto Indra Gamayanto Jaka Prasetya Juli Ratnawati Karmila Karmila Lely Kusumaningrum Mahmud Mahmud Ngurah Pandji Mertha Agung Durya nugraheni kusumawati Prihandono, Adi Raden Ayu Aminah Rizkia Puspita Sari Retno Astuti Setijaningsih Roymon Panjaitan Sasono Wibowo Satria Afif Naufal Pramudya Setyo Budi Sih Darmi Astuti Suryanti Suryanti Syifa Sofia Wibowo Usman Widyatmoko Karis