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All Journal Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri Comvice : Journal of community service JIMEK : Jurnal Ilmiah Mahasiswa Ekonomi Bisman (Bisnis dan Manajemen): The Journal of Business and Management Jurnal Manajemen Universitas Bung Hatta Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Inovasi Penelitian Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Prosiding Conference on Research and Community Services Jurnal Abdimas Ilmiah Citra Bakti (JAICB) JPM: JURNAL PENGABDIAN MASYARAKAT Journal Economic and Strategy (JES) Jumat Ekonomi: Jurnal Pengabdian Masyarakat Jumat Informatika: Jurnal Pengabdian Masyarakat Jumat Pertanian: Jurnal Pengabdian Masyarakat Jurnal Bisnis Mahasiswa Jurnal Administrasi Kantor Income: Innovation Of Economics And Management JoEMS : Journal of Education and Management Studies Margin Eco : Jurnal Ekonomi dan Perkembangan Bisnis Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Bussman Journal : Indonesian Journal of Business and Management Jurnal Manajemen Jurnal Ekonomika Dan Bisnis Formosa Journal of Applied Sciences (FJAS) Jurnal Ekonomika Manajemen Dan Bisnis KOLONI Pena Dimas: Jurnal Pengabdian Masyarakat JAKBS Riset Ilmu Manajemen Bisnis dan Akuntansi Business and Economic Publication Journal of Information Systems Management and Digital Business Muqaddimah: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis RISK : Jurnal Riset Bisnis dan Ekonomi Darma Diksani: Jurnal Pengabdian Ilmu Pendidikan, Sosial, dan Humaniora Fokus Bisnis: Media Pengkajian Manajemen dan Akuntansi Journal of Community Empowerment Aktiva: Jurnal Manajemen dan Bisnis Jurnal Ilmiah Ekonomi, Akuntansi dan Pajak JIMEK
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Journal : Bussman Journal : Indonesian Journal of Business and Management

PENGARUH E-SERVICE QUALITY DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP LOYALITAS PELANGGAN PENGGUNA APLIKASI DANA Wisnu Mahendri; Ifta Nur Azah
Bussman Journal : Indonesian Journal of Business and Management Vol. 3 No. 1 (2023): Bussman Journal | Januari - April 2023
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/buss.v3i1.110

Abstract

In today's digital era, many people choose to use a digital wallet as a payment transaction tool because it makes it easier to carry out transaction activities. One of the digital wallets that is widely used by the public is the DANA digital wallet, which can help with transactions needed by customers. The purpose of this study was to determine the effect of electronic service quality and customer relationship management (CRM) on customers using the DANA digital wallet in Jombang. The method used in this study is a quantitative method with data analysis techniques in the form of descriptive analysis, multiple linear regression analysis, and classical assumption test. The results of this study are that service quality affects customer loyalty for DANA users in Jombang because with fast and effective service quality, users will more often use digital wallets as a means of payment transactions. CRM also affects customer loyalty for DANA digital wallet users in Jombang because there is a guarantee of security for user balances, thereby generating customer trust and loyalty
PENGARUH KUALITAS PELAYANAN, TRUST DAN CUSTOMER EXPERIENCE TERHADAP KEPUASAN NASABAH BANK BCA DI KABUPATEN JOMBANG Rosita Ainurrochimah; Wisnu Mahendri
Bussman Journal : Indonesian Journal of Business and Management Vol. 3 No. 3 (2023): Bussman Journal | September - Desember 2023
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/buss.v3i3.190

Abstract

In this research sample, respondents were taken from BCA bank customers in Jombang Regency. The number of samples used in this research was adjusted to the analysis method used, namely the Structural Equation Model (SEM). In the SEM method, the number of samples required is at least 5 times the number of indicator variables. The number of indicators in this research is 16 indicators, so a minimum of 16 X 5 = 80 samples are needed. The results of the research concluded that there was a significant effect on the service quality variable on bank customer satisfaction, and there was a significant effect on the trust variable on customer satisfaction, but the customer experience variable produced a positive but not significant effect on BCA bank customer satisfaction. Then this research resulted that the three independent variables, namely service quality, trust and customer experience, had a joint or simultaneous effect on customer satisfaction, which shows that overall customers were satisfied with the services provided by the company and were in accordance with their needs or whatever. what customers want. However, it is recommended that companies continue to increase customer satisfaction in order to make the customer experience even better and must continue to maintain and improve the quality of service and customer trust so that the level of satisfaction becomes better
Co-Authors Abdullah Fajarul Munir Abdulloh Efendi , Fahmi Abdulloh Husnan Habibi Achmad Firdiansjah Afif Kholisun Nashoih Agustianingrum, Naning Farida Agustina, Dinda Eka Ahmad Bihar Isyqi Ahmad Bihar Isyqi Ahmad Taqiyuddin Ahmad Zakaria Ansori Ahmad, Nella Nur Nasyatul Aslina Akhmad Taqiyuddin Al-azizi, Firman Alfatih, Ahmad Daud Alwi, Joni Anandita, Septian Ragil Anggi Indah Yuliana Anggrena, Dania Fia Ansori, Ahmad Zakaria Ansori, M. Rizal Ma’ruf Aprilia, Yayang Inggrit Putri Auliya, Azizah Nur Ayunanda Retno Putri Azizah Azizah Azizah Nur Auliya Baitul Ainun Makin Bayhaki, Imam Bekti Widyaningsih Canggih Nailil Maghfiroh Dianingsih, Nila Dwi Ermayanti Susilo Dwi Ermayanti Susilo Eko Wicaksono Fadhli, Khotim Fahmi Arifin Fatmawati, Heni Nurlia Fauziya, Shofia Lailatul Firosulhaq, Muhammad Habibi, Abdulloh Husnan Hari, Rachmad Heru Totok Tri Wahono Hidayatulloh, Faisol Huda, Saihul Atho Alaul Husen, Siti Amilia Ifta Nur Azah Ilmi Nafiah Ilmi, Lutfia Warkhamna Mujizatul Ina Nikmatul Chasanah Ina Nikmatul Chasanah Isna Septiani Mariam Istaftihul Unailah Faz ITA RAHMAWATI Ita Rahmawati, Ita Izzudin, M. Husam Junianto Tjahjo Darsono Kartika, Defi Khasanah, Ummi Uswatun Khotim Fadhli Khotim Fadhli Khudzefi, Azam Kusumo, Ahmad Wasis Joyo Laila Nur Fatikha Laila, Lailatus Lailatus Laila Lailatus Sa'adah Liya Rizkiyah Lubis Kurniawan Lubis Kurniawan Lutfiana, Nur Zulaikho M Abdul Rozak M Chafizh Nahdliyul I M Taufiqur Rahman Maknun, Luklu'ul Maksum, Muhammad Jafar Sodiq Maratus Sholihah, Maratus Maria Ulfa Marsinem Mas Azzaqiatus Sholiha Mochamad Alfianata Pradana MOCHAMMAD SYAFIUDDIN SHOBIRIN Mochammad Syafiuddin Shobirin Moh Iqlil Al-faqih Moh. Jafar Sodiq Maksum Mohammad Baharudin Muhammad Andi Muhammad Farid Nasrulloh Muhammad Husen, Muhammad Muhammad Ibrahim Muhammad Lutfi Muhammad Wahid, Abi Mukhammad Yusuf, Mukhammad Musthofiyah, Ayu Nafiah, Ilmi Nasrulloh, Muhammad Nasrulloh, Muhammad Farid Nerisa Agenesia Widiyanto Niken PujiAstutik Nur Alful Lailiyah Nur Ghusain Nurus Silfiyana Purba, Darwin Marasi QOMARIYAH, SITI NUR Refisa Gehniarta Rindi Andriyani Rizqiyah, Alfiyatur Rohmatulloh Rohmatulloh Rosita Ainurrochimah Rozzaak Annafi Sa'adah, Lailatus Saadah, Lailatus Sari, Dewi Inda Sari, Jihan Dhinar Pradeta Saropah Saropah Septian Ragil Anandita Septian Ragil Anandita Septian Ragil Anandita Septian Ragil Anandita Septian Ragil Anandita Septian Ragil Anandita Siti Amilia Husen Supriono Supriono Susi Indriyani Suwardani, Eka Syafa’ah, Alya Fitriani Talitha Zaidah Azmi Taqiyuddin, Ahmad Taqiyuddin, Akhmad Teguh Febriansyah, Toriq Andana Teguh Prasetyo Teguh Prasetyo Tri Lestari Ummi Uswatun Khasanah Usamah, Fahrezi Ustatik Ustatik Ustatik, Ustatik Vina Fauziah Zaidatur Rizkiyah Zakiah, Dayang Nur Fatihatuz Zalianti, Putri Marsella Zhaki, M. Nur Zulfatul Choiriyah