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Diena Mutiara Lemy
Universitas Pelita Harapan
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Survival Strategy of Small Business in Point 11 Jakarta Selatan Stevano Putra Hardianto; Diena M Lemy; Rudy Pramono
Jurnal Mantik Vol. 6 No. 2 (2022): August: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

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Abstract

The Covid 19 pandemic is affecting Indonesia, like other nations around the globe. The call to stay at home to prevent the spread of the virus has an impact on economic upheaval, one of which is affected business actors. Therefore, in order to carry on conducting business in the midst of a pandemic, corporate actors will require a survival strategy. In order to escape the Covid 19 pandemic, food and beverage vendors at Point 11 Pondok Indah undertook this investigation. As a research tool, a list of questions was employed in this study to analyze qualitative descriptive data. Businesses in the Point 11 Pondok Indah region served as the research's sources. The findings of this study advise business actors to begin utilizing online marketplaces like Gofood and Grabfood to maximize sales under these circumstances. To encourage customers to buy their items, businesses must also focus on providing high-quality goods and clean environments. Business players that wish to launch a business in a setting like this must comprehend the findings of this study in order to survive and adjust to environmental conditions.
PENGARUH LINGKUNGAN FISIK TERHADAP LOYALITAS PELANGGAN PADA HOTEL BERBINTANG LIMA JAKARTA Diena Mutiara Lemy
Jurnal Ilmiah Ekonomi Bisnis Vol 15, No 1 (2010)
Publisher : Universitas Gunadarma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (242.806 KB)

Abstract

Usaha jasa perhotelan adalah bagian dari industri jasa yang sangat mengandalkan layanan yang superior. Usaha ini juga menghadapi kompetisi yang cukup ketat sehingga. penting bagi usaha jasa perhotelan untuk mengetahui strategi yang paling tepat untuk mendapatkan pelanggan yang loyal. Penelitian ini bertujuan untuk mengidentifikasi pengaruh dari kualitas layanan dan kualitas relasional yang dipengaruhi oleh aspek lingkungan fisik, terhadap loyalitas pelanggan, khususnya dalam industri perhotelan. Teknik sampling yang digunakan adalah non probability sampling dengan menjadikan tamu hotel sebagai responden. 350 kuesioner dibagikan kepada para tamu hotel berbintang lima di Jakarta. Data dianalisa dengan menggunakan LISREL 8.8. Temuan dari penelitian ini adalah bahwa variabel lingkungan fisik, kualitas layanan dan kualitas relasional memiliki hubungan yang bervariasi dengan loyalitas pelanggan pada hotel berbintang lima. Kualitas pelayanan tidak memiliki pengaruh yang signifikan terhadap loyalitas pelanggan.
The Role of Job Characteristics, Organizational Citizenship Behavior, Self-Efficacy in the Relationship to Employee Performance Juliana; Amelda Pramezwary; Diena M Lemy; Arifin Djakasaputra; Jimmy Muller Hasoloan Situmorang; Sandra Maleachi
International Journal of Social Science and Business Vol. 6 No. 4 (2022): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v6i4.45178

Abstract

Employee productivity is crucial since it forms the basis and guide for every firm. However, the nature and formality of the work organization play a significant role in determining job characteristics, and although they have an impact on other workplace circumstances, changing job characteristics has inherent restrictions. The purpose of this study is to examine the structural relations among job characteristics, organizational citizenship behavior, self-efficacy related employee performance. The samples of this study consist of 351 representatives utilizing a straightforward irregular inspecting procedure and information from respondents utilizing research instruments utilizing on the web surveys. The exploration technique utilized in this study is Structural Equation Modelling examination and information investigation instruments utilizing SmartPLS 3.3.3. Analysis and interpretation of the data indicate that; self-efficacy have a relationship with employee performance, job characteristics have a relationship with employee performance, organizational citizenship behavior have a relationship with employee performance. The implementation of job characteristics, organizational citizenship behavior, and self-efficacy will greatly impact and make a positive contribution to the hotel activities in improving the performance of its employees.
ANALISIS FAKTOR YANG MEMENGARUHI WISATAWAN DALAM PEMILIHAN DESTINASI WISATA SEMASA PANDEMI COVID-19 Ratih Dwi Astuti; Diena M. Lemy
Jurnal Pariwisata Vol 9, No 2 (2022): Jurnal Pariwisata
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/par.v9i2.12388

Abstract

AbstrakPenelitian mengenai perilaku wisatawan dalam memilih destinasi pariwisata di masa pandemi Covid-19, masih sangat jarang dilakukan. Hal ini penting, agar wisatawan tetap dapat melakukan kegiatan wisata dengan aman dan nyaman di masa pandemi Covid-19 dan memilih destinasi wisata yang sesuai dengan perilakunya. Penelitian ini bertujuan untuk mengkaji dan menganalisis faktor kepribadian wisatawan, sikap wisatawan, kondisi sosial-ekonomi wisatawan, citra destinasi, fasilitas detinasi dan risiko kesehatan destinasi yang memengaruhi perilaku wisatawan JABODETABEK terhadap pemilihan destinasi wisata di masa pandemi Covid-19. Penelitian ini menggunakan teknik survei dengan sampel yang digunakan adalah masyarakat JABODETABEK yang pernah melakukan perjalanan wisata di masa pandemi Covid-19. Uji analisis pada penelitian ini menggunakan metode SEM-PLS dengan jumlah responden sebanyak 100 orang. Dari hasil penelitian diketahui terdapat tiga faktor yang memengaruhi pemilihan destinasi wisata di masa pandemi Covid-19 yaitu faktor kepribadian wisatawan, sikap wisatawan, dan citra destinasi. Kata Kunci : Perilaku wisatawan; Pemilihan Destinasi; Pandemi Covid-19 Abstract The research of tourists behaviour in the selection of tourism destination during pandemic Covid-19 is still very rarely done. This is important, so that tourists can still carry out tourist activities safely and comfortably during the Covid-19 pandemic and choose tourist destinations that are in accordance with their behavior. This research aims to study and analyze of tourist personality factors, tourist attitude factors, tourist socio-economic factors, destination image factors, destination facility factors, and destination health risk factorsthat influencing JABODETABEK tourists behaviour in the selection of tourism destination during Covid-19 pandemic. This is a survey research with a sample of JABODETABEK tourists who have traveled during Covid-19 pandemic. The analysis test in this study used SEM-PLS with a total of 100 respondents. In the results, there are three factors that influence the choice of tourist destinations during Covid-19 pandemic, namely the personality of tourists, tourist attitudes and the image of the destination. Keywords: Tourists Behavior; Destination Choice; Pandemic Covid-19 
PELATIHAN PERCAKAPAN BAHASA INGGRIS DALAM HOSPITALITI Sandra Maleachi; Diena Mutiara Lemy; Kezia Christine; Verena Kimberly; Theresia Alexandra
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 5 (2022): PERAN PERGURUAN TINGGI DAN DUNIA USAHA DALAM AKSELERASI PEMULIHAN DAMPAK PANDEMI
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37695/pkmcsr.v5i0.1647

Abstract

Bahasa Inggris sebagai bahasa internasional sangatlah penting dalam mempermudah komunikasi khususnya di era globalisasi ini. Penting bagi mereka yang bekerja di dunia hospitaliti dan berhubungan langsung dengan tamu untuk memiliki kemampuan berbahasa Inggris. Memiliki tenaga kerja dengan kemampuan berbahasa Inggris sangat dibutuhkan karena turis asing semakin banyak di Indonesia. Kemampuan berbahasa Inggris diwajibkan oleh para karyawan hotel agar mereka dapat berkomunikasi dan memberikan pelayanan keramahtamahan yang baik dan dapat lebih mudah dimengerti oleh para tamu asing. Pelatihan percakapan bahasa inggris hospitaliti tingkat dasar bagi siswa/i Yayasan Emmanuel bertujuan untuk memberikan pelatihan kepada siswa-siswi di Yayasan Emmanuel agar dapat memiliki pengetahuan yang lebih luas dalam Bahasa Inggris, serta cara berbicara dalam Bahasa Inggris di bidang hospitaliti. Pelaksanaan dilakukan secara daring melalui platfrom google meet sebagai penunjang kegiatan yang bisa diakses dengan mudah oleh setiap orang. Terdapat tahap persiapan dan tahap pelaksanaan (pelatihan daring). Kegiatan ini berjalan dengan baik dan sistematis sesuai dengan susunan acara yang sudah dibuat. Sesi pre-test dan post-test memiliki pertanyaan yang sama. Pre-test digunakan untuk melihat pemahaman siswa/i Yayasan Emmanuel mengenai materi pernyataan bahasa Inggris sederhana. Post-test digunakan untuk melihat ada atau tidaknya peningkatan pemahaman siswa/i Yayasan Emmanuel setelah materi dipaparkan. Berdasarkan hasil pre-test dan post-test menunjukkan terdapat peningkatan pemahaman siswa/i dari sebelum dan sesudah pemaparan materi meskipun hasilnya tidak signifikan. Oleh karena itu, di masa yang akan datang pelatihan seperti ini bisa dilakukan lebih baik lagi.
PELATIHAN PEMBUATAN KEMASAN PRODUK OLEH PELAKU UMKM DESA WISATA KERANGGAN Theodosia C. Nathalia; Diena M. Lemy
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 5 (2022): PERAN PERGURUAN TINGGI DAN DUNIA USAHA DALAM AKSELERASI PEMULIHAN DAMPAK PANDEMI
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37695/pkmcsr.v5i0.1645

Abstract

Desa Keranggan adalah salah satu desa yang masuk dalam nominasi Anugerah Desa Wisata 2021 oleh Kemenparekraf yang telah memenuhi beberapa kategori wisata berbasis masyarakat di kota Tangerang Selatan yang dikelola oleh Pokdarwis antara lain wisata alam wisata, terdapat akomodasi homestau, wisata atraksi (ground, archery, jungle trek dan susur sungai), rumah makan Saung Cisadane sebagai wisata Kuliner, dan terbentuknya UMKM home industry. Produk UMKM home industry yang paling diminati wisatawan di desa Keranggan adalah produk pangan seperti keripik singkong, opak dan kacang sangria. Sebagai salah satu panganan yang dapat dijadikan oleh-oleh, kemasan yang tersedia saat ini sangat tidak menarik dan tidak memenuhi standar. Produk dikemas tanpa label informasi, menggunakan kemasan plastik biasa dan tanpa disertai tanggal kadaluarsa produk. Solusi yang ditawarkan adalah dengan memberikan pelatihan. Tujuan dari kegiatan pelatihan ini adalah peningkatan pengetahuan masyarakat mengenai bagaimana cara membuat kemasan yang benar dan menarik. Metode yang digunakan adalah pemberian materi mengenai standar kemasan, melakukan pelatihan dan terakhir evaluasi. Kegiatan diikuti oleh 20 orang peserta yang mendapatkan edukasi mengenai pentingnya kemasan pada suatu produk.
PELATIHAN PERCAKAPAN BAHASA INGGRIS DALAM HOSPITALITI Sandra Maleachi; Diena Mutiara Lemy; Kezia Christine; Verena Kimberly; Theresia Alexandra
Jurnal Sinergitas PKM & CSR Vol 6, No 2 (2022): OCTOBER
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/jspc.v6i2.5748

Abstract

English as an international language is very important in facilitating communication, especially in this era of globalization. It is important for those who work in the hospitality world and dealing with guests to have the ability to speak English. Having a workforce with the ability to speak English is very much needed because there are more and more foreign tourists in Indonesia. The ability to speak English is required by hotel employees so that they can communicate and provide good hospitality services and can be more easily understood by foreign guests. The basic level hospitality English conversation training for Emmanuel Foundation students aims to provide training to students at the Emmanuel Foundation so that they can have a broader knowledge in English, as well as how to speak English in the hospitality sector. The implementation is carried out online through the Google Meet platform as a support for activities that can be easily accessed by everyone. There is a preparation stage and an implementation stage (online training). This activity went well and systematically according to the arrangement of events that had been made. The pre-test and post-test sessions have the same questions. The pre-test was used to see the Emmanuel Foundation students' understanding of the material for simple English statements. The post-test was used to see whether or not there was an increase in the understanding of the Emmanuel Foundation students after the material was presented. Based on the results of the pre-test and post-test, it was shown that there was an increase in students' understanding from before and after the presentation of the material, although the results were not significant. Therefore, in the future this kind of training can be done even better.Keywords: English, conversation, hospitalityAbtract in bahasaBahasa Inggris sebagai bahasa internasional sangatlah penting dalam mempermudah komunikasi khususnya di era globalisasi ini.  Penting bagi mereka yang bekerja di dunia hospitaliti dan berhubungan langsung dengan tamu untuk memiliki kemampuan berbahasa Inggris. Memiliki tenaga kerja dengan kemampuan berbahasa Inggris sangat dibutuhkan karena turis asing semakin banyak di Indonesia. Kemampuan berbahasa Inggris diwajibkan oleh para karyawan hotel agar mereka dapat berkomunikasi dan memberikan pelayanan keramahtamahan yang baik dan dapat lebih mudah dimengerti oleh para tamu asing. Pelatihan percakapan bahasa inggris hospitaliti tingkat dasar bagi siswa/i Yayasan Emmanuel bertujuan  untuk memberikan pelatihan kepada siswa-siswi di Yayasan Emmanuel agar dapat memiliki pengetahuan yang lebih luas dalam Bahasa Inggris, serta cara berbicara dalam Bahasa Inggris di bidang hospitaliti. Pelaksanaan dilakukan secara daring melalui platfrom google meet sebagai penunjang kegiatan yang bisa diakses dengan mudah oleh setiap orang. Terdapat tahap persiapan dan tahap pelaksanaan (pelatihan daring). Kegiatan ini  berjalan dengan baik dan sistematis sesuai dengan susunan acara yang sudah dibuat. Sesi pre-test dan post-test memiliki pertanyaan yang sama. Pre-test digunakan untuk melihat pemahaman siswa/i Yayasan Emmanuel mengenai materi pernyataan bahasa Inggris sederhana. Post-test digunakan untuk melihat ada atau tidaknya peningkatan pemahaman siswa/i Yayasan Emmanuel setelah materi dipaparkan. Berdasarkan hasil pre-test dan post-test menunjukkan terdapat peningkatan pemahaman siswa/i dari sebelum dan sesudah pemaparan materi meskipun hasilnya tidak signifikan. Oleh karena itu, di masa yang akan datang pelatihan seperti ini bisa dilakukan lebih baik lagi.Kata Kunci: Bahasa Inggris, percakapan, hospitaliti 
IMPLEMENTATION SUSTAINABLE ECOTOURISM CIKOLELET TOURISM VILLAGE Juliana Juliana; Ira Brunchilda Hubner; Diena M Lemy; Rudy Pramono; Sisilia Chelsye Parera; Wilhelmina Rosse Marisca Gajeng
Jurnal Ilmiah Global Education Vol. 4 No. 1 (2023): JURNAL ILMIAH GLOBAL EDUCATION, Volume 4 Nomor 1, Maret 2023
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v4i1.600

Abstract

Ecotourism is a sustainable and responsible form of travel that promotes conservation, benefits local communities, and provides travelers with a unique and educational experience in natural environments. Although some tourism researchers have used the MOA model to study factors influencing community participation, there is still a scarcity of literature that can provide sufficient empirical support to prove the MOA model's predictive power for examining community participation in the tourism context. Especially in the context of nature tourism. Seeing this gap, the purpose of this research is to determine the impact of sustainable ecotourism on community participation using the MOA model.. This research was conducted in Cikolelet Tourism Village. There were participants whose information was examined by researchers, namely the head of the Cikolelet Tourism Village Pokdarwis and the Village Head and members of the Pokdarwis. The result show that the prospects to implementing sustainable ecotourism in Cikolelet rural tourism area can develop and promote community participation
Potensi Makan Bajamba Sebagai Wisata Gastronomi Kampung Budaya Nagari Jawi-Jawi Sumatera Barat Deandra Ashtyn Pakasi; Diena M Lemy; Amelda Pramezwary; Juliana Juliana
Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Vol 14, No 1 (2023): Jurnal Khasanah Ilmu - Maret 2023
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/khi.v14i1.13991

Abstract

Wisata Gastronomi memiliki peran penting dalam meningkatkan pengalaman pengunjung pariwisata, menjadi lebih dari sekadar makanan. Gastronomi Wisata memakai cakupan Gastronomi, yakni Cerita Makanan - yang berkaitan dengan cerita dibalik makanan, Penyajian Makan – berkaitan dengan bagaimana makanan sampai ke meja) dan Tata Cara Makan yang merupakan tata cara mengkonsumsi makanan dan minuman. Indonesia dengan keberagaman budayanya, juga memiliki tata cara makan yang terbentuk dari setiap daerahnya. Makan bajamba adalah salah satu contoh tradisi Sumatera Barat duduk bersama dalam satu ruangan, berkumpul dan makan bersama. Penelitian ini ditujukan untuk meninjau potensi gastronomi dari Bajamba dengan menggunakan metodelogi deskriptif kualitatif.  Hasil dari penelitian adalah Makan Bajamba memiliki potensi wisata gastronomi yang dapat dikembangkan dan dijadikan ikon wisata. Keyword : Wisata Gastronomi, Makan Bajamba THE POTENTIAL OF MAKAN BAJAMBA AS GASTRONOMIC TOURISM AT NAGARI JAWI-JAWI CULTURAL VILLAGE, WEST SUMATERA Abstract Gastronomic tourism has an important role in enhancing the visitor experience of tourism, becoming more than a food encounter. Gastronomy Tourism uses the scope of Gastronomy, namely Food Story - relating to the story behind food, Food Assessment - relating to how food gets to the table) and Table Manners which is the procedure for consuming food and drinks. Indonesia, with its cultural diversity, also has eating tradition that are formed from each region. Bajamba is an example of a tradition from the West Sumatra region, which entails gathering in a room and sharing food together.This study aimed to review the gastronomic potential of Bajamba by using a qualitative descriptive methodology. Result of this study shown that Makan Bajamba has the potential for gastronomic tourism that can be developed and made into a tourist icon. Kata kunci:  Gastronomy Tourism, Makan Bajamba
Generation Z Awareness on Food Waste Issues (a Study in Tangerang, Indonesia) Diena Mutiara Lemy; Audrey Rahardja; Cynthia Swastika Kilya
Journal of Business on Hospitality and Tourism Vol 6, No 2 (2020): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (215.857 KB) | DOI: 10.22334/jbhost.v6i2.255

Abstract

With resources becoming scarcer, waste of food is something to be avoided. Food waste must be minimized by using various ways to avoid waste in terms of food loss and food waste. In Indonesia itself, without realizing it, the issue of leftover food becomes very big. According to the Head of Representative of the United Nations Food Agency (FAO), Mark Smulders, of the approximately 1.3 trillion tons of food that was lost or wasted, Indonesia contributed around 13 million tons of food waste (food loss and food waste). This study will explore Generation Z's level of awareness of leftover food in Indonesia, especially in the Tangerang and surrounding areas. This research is exploratory in nature. The method is used to research something (which attracts attention) that is not yet known, not understood, or not well recognized. The date is collected using questionnaire that were distributed to respondents, namely Generation Z in Tangerang and its surrounding areas. From the results of data processing and tests carried out in this study, it can be concluded that the current awareness of Generation Z on the issue of leftover food must be raised, because the issue of leftover food itself is one of the issues of environmental preservation. The level of awareness of the issue of leftover food from Generation Z as the next generation must be increased, because only less than half of respondents are aware of this issue of leftovers.
Co-Authors Agnes Rustiani Alexandra, Theresia Ali Amelda Pramezwary Amelda Pramezwary Anugerah Agungputranto Anugerah Agungputranto Arifin Djakasaputra Ashartono, Rakhmat Audrey Rahardja Aurelie Carvina Brian, Reagan Catherine Natalie Christine Junus Christine, Kezia Cynthia Swastika Kilya Darmawan, Debbie Deandra Ashtyn Pakasi Debbie Darmawan Desideria Lumongga Dwihadiah Dhiny Irena Sari Djakasaputra, Arifin Dr. Adolf J.N. Parhusip Elang Kusumo Elang Kusumo Elisabeth Heidi Fahmi Idris Audina Gunawan Prabowo Gunawan Prabowo, Gunawan Hanna H. Sihombing, Irene HENDRATMO, Cestia Astutiningsih Hubner, Ira B. Hulu, Meitolo I Ketut Suada Irene Hanna H Sihombing Ivan Falantti Ishak Jeremia Devananda Jimmy Muller Hasoloan Situmorang Joanna Vieri Ekamukti Julia Dewi Juliana Juliana Juliana Juliana Juliana Juliana Juliana Juliana, Juliana Julio Putra Tjokromulia Kezia Christine Kho, Ardi Kilya, Cynthia Swastika Kim Min Jun Kimberly, Verena Kusumo, Elang KUSUMO, H.K. Elang Kusumo, Henricus Kurniawan Elang lusiana maribet manurung Madeline Stefanie Tjang Maleachi, Sandra Myrza Rahmanita Nadia Cheryl Effendy Nova Bernedeta Sitorus Nova Bernedeta Sitorus Nova Bernedeta Sitorus Nova Irene Bernedeta Sitorus Nugraheni, Putri Pramezwary, Amelda Pramono, Rudy Putri Nugraheni Rahardja, Audrey Rahmat Ingkadijaya Rahmat Ingkadijaya Rakhmat Ashartono Ratih Dwi Astuti Reagan Brian Riesta Carmelia Rozi, Fachrul Sabrina O Sihombing Sandra Maleachi Sandra Maleachi Sandra Maleachi Sari, Dhiny Irena Sianipar, Rosianna Sim Wen Ching Sindi Agustiana Sisilia Chelsye Parera Sitorus, Nova Stevano Putra Hardianto Sugiri, Rashid Algani Sukarnadi, Natalia Teguh, Frans Theodosia C. Natalia Theodosia C. Nathalia Theresia Theresia Tiurida Lily Anita Tjokromulia, Julio Putra Valencia Valencia Verena Kimberly Vicky Leonarto Vriandi Hapsara Wilhelmina Rosse Marisca Gajeng Wu Lei Lei