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All Journal E-Journal of Tourism Jurnal IPTA Ekonomi Bisnis Jurnal Pariwisata Pesona Jurnal Kajian Bali Jurnal Master Pariwisata (JUMPA) Jurnal Pariwisata Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Sinergitas PkM & CSR SEIKO : Journal of Management & Business International Journal of Social Science and Business Aptisi Transactions on Technopreneurship (ATT) Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum Jurnal Mantik Tourism Scientific Journal Tourism: Jurnal Travel, Hospitality, Culture, Destination, and MICE Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Kepariwisataan Indonesia: Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Abdimas Berdaya : Jurnal Pembelajaran, Pemberdayaan dan Pengabdian Masyarakat JURNAL HOSPITALITI DAN PARIWISATA JURNAL ILMIAH GLOBAL EDUCATION Journal of Tourism Economics and Policy Bulletin of Community Engagement Prosiding Konferensi Nasional PKM-CSR Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Journal of Business on Hospitality and Tourism Masyarakat Pariwisata: Journal of Community Services in Tourism Proceeding of International Conference on Entrepreneurship (IConEnt) TRJ (Tourism Research Journal) Taawun: Jurnal Pengabdian kepada Masyarakat Jurnal Ilmiah Pariwisata Open Access DRIVERset
Diena Mutiara Lemy
Universitas Pelita Harapan
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The Power of Culture in Building Trust and Loyalty: A Lesson Learned from COVID-19 Pandemic in Bali's Hotel Industry Hanna H. Sihombing, Irene; Mutiara Lemy, Diena; Pramono, Rudy
Jurnal Kajian Bali (Journal of Bali Studies) Vol. 15 No. 2 (2025): Symbolism in Balinese Rituals
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKB.2025.v15.i02.p07

Abstract

The COVID-19 pandemic severely impacted Bali's tourism sector, with international tourism declining by 99% in 2021 due to travel restrictions. Despite the dire circumstances, the hotel industry in Bali is recovering quickly. This study examines the effects of COVID-19 on organizational trust and employee loyalty in the tourism industry, focusing on long-term effects and post-pandemic recovery. A survey of 200 employees from three to five-star hotels in Bali assessed the impact on loyalty and the mediating role of organizational trust. Findings indicate that management's pandemic-related actions reduced employee loyalty due to decreased job security and heightened stress. Organizational trust declined during tourism uncertainty, particularly from early 2020 to mid-2022, but showed signs of recovery in 2023 and 2024. Results from expert interviews indicate that trust mitigated the pandemic's impact on employee loyalty, with the cultural values of the Hindu philosophy Tri Hita Karana playing a significant role in Balinese society. This study underscores the importance of organizational trust in maintaining employee loyalty post-crisis.
FOOD SOUVENIRS FROM BALI – WHAT MATTERS FOR TOURISTS FROM JAKARTA? Lemy, Diena Mutiara; Darmawan, Debbie; Tjokromulia, Julio Putra
Journal of Business on Hospitality and Tourism Vol. 5 No. 2 (2019): Journal of Business on Hospitality and Tourism
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v5i2.169

Abstract

Bali is one of the popular destinations in Indonesia. It is not only popular for the international tourists, but also for domestic tourist. One large segment of Bali domestic tourist is from Jakarta. This segment like to buy food souvenir from Bali, even though the food do not presenting Balinese local food. The purpose of this research is to determine the degree of influence from brand image, brand awareness and dimension of food souvenirs from Bali towards buying decisions of Tourist from Jakarta when they are in Bali. Usually, product with good brand image and good brand awareness could attract people to buy the products.This research uses descriptive quantitative approach, where the data is collected through questionnaire and observations. To analyze the data, multiple linear regression analysis using SPSS program was applied. The result will determine if the brand awareness and brand image of food souvenirs really influence buying decision of tourist from Jakarta or not. The benefit of this research is expected that it will be a beneficial insight for the tourism industry in Bali in making a strategy for increasing tourist expenditure, from the food souvenirs sector.
Generation Z Awareness on Food Waste Issues (a Study in Tangerang, Indonesia) Lemy, Diena Mutiara; Rahardja, Audrey; Kilya, Cynthia Swastika
Journal of Business on Hospitality and Tourism Vol. 6 No. 2 (2020): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v6i2.255

Abstract

With resources becoming scarcer, waste of food is something to be avoided. Food waste must be minimized by using various ways to avoid waste in terms of food loss and food waste. In Indonesia itself, without realizing it, the issue of leftover food becomes very big. According to the Head of Representative of the United Nations Food Agency (FAO), Mark Smulders, of the approximately 1.3 trillion tons of food that was lost or wasted, Indonesia contributed around 13 million tons of food waste (food loss and food waste). This study will explore Generation Z's level of awareness of leftover food in Indonesia, especially in the Tangerang and surrounding areas. This research is exploratory in nature. The method is used to research something (which attracts attention) that is not yet known, not understood, or not well recognized. The date is collected using questionnaire that were distributed to respondents, namely Generation Z in Tangerang and its surrounding areas. From the results of data processing and tests carried out in this study, it can be concluded that the current awareness of Generation Z on the issue of leftover food must be raised, because the issue of leftover food itself is one of the issues of environmental preservation. The level of awareness of the issue of leftover food from Generation Z as the next generation must be increased, because only less than half of respondents are aware of this issue of leftovers.
The Power of Culture in Building Trust and Loyalty: A Lesson Learned from COVID-19 Pandemic in Bali's Hotel Industry Hanna H. Sihombing, Irene; Mutiara Lemy, Diena; Pramono, Rudy
Jurnal Kajian Bali (Journal of Bali Studies) Vol. 15 No. 2 (2025): Symbolism in Balinese Rituals
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKB.2025.v15.i02.p07

Abstract

The COVID-19 pandemic severely impacted Bali's tourism sector, with international tourism declining by 99% in 2021 due to travel restrictions. Despite the dire circumstances, the hotel industry in Bali is recovering quickly. This study examines the effects of COVID-19 on organizational trust and employee loyalty in the tourism industry, focusing on long-term effects and post-pandemic recovery. A survey of 200 employees from three to five-star hotels in Bali assessed the impact on loyalty and the mediating role of organizational trust. Findings indicate that management's pandemic-related actions reduced employee loyalty due to decreased job security and heightened stress. Organizational trust declined during tourism uncertainty, particularly from early 2020 to mid-2022, but showed signs of recovery in 2023 and 2024. Results from expert interviews indicate that trust mitigated the pandemic's impact on employee loyalty, with the cultural values of the Hindu philosophy Tri Hita Karana playing a significant role in Balinese society. This study underscores the importance of organizational trust in maintaining employee loyalty post-crisis.
WORKSHOP BAGI PELAKU USAHA KULINER LOKAL DI DESA WISATA SANJAI Sianipar, Rosianna; Sitorus, Nova Bernedeta; Juliana, Juliana; Lemy, Diena Mutiara; Sihombing, Sabrina O.
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 1 (2024): Volume 5 No 1 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i1.24664

Abstract

Desa Wisata Sanjai merupakan desa wisata yang memiliki produk kuliner yang memanfaatkan singkong sebagai produk utama yaitu kerupuk sanjai. Kerupuk sanjai sendiri sudah terkenal dan memiliki paten dan dimiliki oleh masyarakat di Desa Wisata Sanjai. Desa tersebut terletak di Kelurahan Manggis Gantiang, Kecamatan Mandiangin Koto Selayan dan sangat dekat dengan Kota Bukit Tinggi. Desa Wisata Sanjai sendiri memiliki visi “mewujudkan Kampung Wisata Sanjai sebagai pelopor makanan khas Bukit Tinggi yang berdaya saing dan bermanfaat bagi kesejahteraan masyarakat yang berbudaya”.  Tujuan yang akan dicapai adalah menumbuhkan kesadaran dan peran serta seluruh komponen masyarakat Kampung Wisata Sanjai dalam menerapkan, mewujudkan, membudayakan dan memasyarakatkan sadar wisata dan sapta pesona.  Tujuan pelatihan ini dapat Memberikan pemahaman mendalam tentang prinsip-prinsip higiene dan sanitasi dalam konteks industri kuliner; meningkatkan pengetahuan para pelaku usaha kuliner tentang regulasi dan standar keamanan pangan yang berlaku; memberikan penerapan strategi praktik higiene dan sanitasi yang efektif dalam operasional sehari-hari; mendorong kolaborasi dan pertukaran pengalaman antar pelaku usaha kuliner lokal.  Untuk mengukur keberhasilan kegiatan ini, akan dilakukan metode pre tes dan pos tes. Analisis pre tes dan pos tes terhadap pelaku usaha kuliner lokal di Desa Wisata Sanjai menunjukkan hasil yang sangat positif dan memberikan gambaran yang kuat tentang keberhasilan pelatihan hygiene dan sanitasi. Dengan jumlah peserta sebanyak 30 orang, pelatihan mampu secara signifikan meningkatkan pengetahuan dan keterampilan peserta dalam aspek-aspek kunci higiene dan sanitasi.
PELATIHAN TATA KELOLA PARIWISATA BERKELANJUTAN DI DESA WISATA SAWARNA Lemy, Diena M.; Pramono, Rudy; Hulu, Meitolo; Juliana, Juliana; Hubner, Ira Brunchilda
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 5 (2024): Vol. 5 No. 5 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i5.35066

Abstract

Pengembangan desa wisata dipercaya merupakan salah satu jalan dalam upaya meningkatkan ekonomi masyarakat, di luar mata pencaharian utama. Hal ini sejalan dengan fokus utama pembangunan pariwisata berkelanjutan, dimana kualitas hidup atau kesejahteraan masyarakat menjadi yang utama, selain pelestarian budaya dan lingkungan. Desa Sawarna sudah menjadi desa wisata yang banyak dikunjungi wisatawan, bahkan sudah masuk dalam 15 besar dalam penjurian Anugerah Desa Wisata Indonesia untuk kategori Berkembang. Keindahan alam pantai yang dimiliki desa ini menjadi daya tarik utama bagi wisatawan yang berkunjung. Homestay sebagai salah satu jenis akomodasi, sudah banyak dikembangkan oleh masyarakat lokal Desa Sawarna. Homestay menjadi alternatif tempat menginap bagi wisatawan, yang memberikan kesempatan untuk berinteraksi secara langsung dengan masyarakat. Pengembangan homestay ini sedikit banyak memberikan dampak positif bagi peningkatan ekonomi masyarakat. Namun demikian masih ada beberapa tantangan yang dihadapi, seperti belum optimalnya koordinasi antar stakeholder, pemasaran yang belum efektif, dan pengelolaan lingkungan yang masih terbatas. Untuk itu, Fakultas Hospitality dan Pariwisata Universitas Pelita Harapan dengan dukungan DRTPM kemendikbud RI, bertujuan untuk melakukan pelatihan Tata Kelola Pariwisata Berkelanjutan, guna meningkatkan pengembangan desa wisata Sawarna yang lebih berkelanjutan, baik secara ekonomi, sosial budaya dan lingkungan. Peserta dari pelatihan ini adalah pemilik homestay. Metode yang dilakukan diawali dengan sosialisasi, pelatihan serta pendampingan dan evaluasi. Hasil dari pelatihan ini sangat positif, masyarakat memahami dan bermaksud menjalankan tata kelola pariwisata berkelanjutan dalam pengelolaan homestay.
PELATIHAN PENGGUNAAN APLIKASI PEMESANAN ONLINE (JOTFORM) HOMESTAY DI DESA WISATA SAWARNA Juliana, Juliana; Pramono, Rudy; Lemy, Diena M; Hubner, Ira Brunchilda; Hulu, Meitolo; Parera, Sisilia Chelsye
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 6 No. 2 (2025): Volume 6 No. 2 Tahun 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v6i2.39033

Abstract

Desa Wisata Sawarna, yang terkenal dengan keindahan alam dan potensi ekowisatanya, memiliki tantangan dalam mengoptimalkan pengelolaan homestay secara profesional. Salah satu kendala utama adalah keterbatasan pemahaman pengelola homestay terhadap teknologi, khususnya aplikasi pemesanan online yang dapat meningkatkan efisiensi dan aksesibilitas layanan. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk memberikan pelatihan penggunaan aplikasi pemesanan online (JotForm) kepada 15 pengelola homestay di Desa Wisata Sawarna. Pelatihan meliputi pengenalan fitur JotForm, cara membuat formulir pemesanan, pengelolaan data pelanggan, hingga implementasi dalam operasional sehari-hari. Metode pelaksanaan melibatkan pendekatan partisipatif, seperti demonstrasi langsung, simulasi penggunaan aplikasi, dan sesi diskusi interaktif. Hasil dari pelatihan ini menunjukkan peningkatan pemahaman dan keterampilan peserta dalam menggunakan aplikasi pemesanan online. Selain itu, peserta juga mampu mengintegrasikan teknologi tersebut untuk meningkatkan profesionalitas dan pengalaman pelanggan. Luaran dari kegiatan ini adalah terciptanya sistem pemesanan yang lebih terstruktur dan mudah diakses, yang diharapkan dapat mendukung pengelolaan homestay yang lebih efisien. Kegiatan ini memberikan dampak positif berupa peningkatan daya saing Desa Wisata Sawarna di pasar pariwisata, sekaligus mendukung upaya transformasi digital di sektor pariwisata pedesaan.
The Effect of Destination Management and Community Participation to The Visitors Consumption at Tebing Breksi Sleman Yogyakarta Ashartono, Rakhmat; Rahmanita, Myrza; Lemy, Diena Mutiara
Jurnal Penelitian Pariwisata Vol 2 No 1 (2018): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v2i1.19

Abstract

The development of a new tourist destination indeed needs more attention to increase the number of tourist arrivals coming in an area. Breksi Cliff is one of the new destinations in Sleman district which is in the development period, with the development of Breksi cliff is expected to increase the level of welfare of the surrounding community through the development of the destination and community participation itself. This research is a research with descriptive method of analysis with quantitative approach to know accurate information about matters related to Tourism Destination Management and Public Participation to Welfare Society through Visitor Consumption. for the data analysis techniques alone will use Structural Equation Modeling. From the results of the study found that the level of community welfare Taman Tebing Breksi can increase with the management of destinations and community participation itself through the consumption of visitors
Effect of E-Word of Mouth through Instagrams on Purchasing Decisions in Twin House Coffee & Kitchen Restaurant, Cipete, Jakarta Selatan Sari, Dhiny Irena; Lemy, Diena Mutiara; Ingkadijaya, Rahmat
Jurnal Penelitian Pariwisata Vol 2 No 2 (2018): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v2i2.39

Abstract

Social media is widely used for restaurant entrepreneurs to market their business due to its ease and low cost. One of such media is Instagram. This research is to determine the effect of Electronic Word of Mouth through Instagram in terms of Intensity dimensions, Valence of Opinion and Content and to find out whether E-Word of Mouth through Instagram has a joint influence on Purchasing Decisions at Twin House Coffee & Kitchen Restaurant, Cipete, South Jakarta. Quantitative research with a descriptive approach is employed. The population covers the customers of the restaurant for 6 months, as many as 20,255. Slovin formula is used to determine the sample size of 100 respondents. Non-probability sampling technique is carried out by convenience sampling technique. The results indicate that partially electronic word of mouth, namely the intensity dimension has a positive and significant influence on purchasing decisions, the valence variable of opinion does not have a positive and significant effect on purchasing decision variables. Content variables have a positive effect on purchasing decision variables. Simultaneously Intensity (X1), Valence Opinion (X2), and Content (X3) variables have a significant effect jointly on the purchasing decision variable (Y) at Twin house Coffee & Kitchen, Cipete Restaurant in South Jakarta.
Faktor Yang Memengaruhi Willingness to Pay Wisatawan Jabodetabek Dalam Rangka Mendukung Terciptanya Destinasi Pariwisata Yang Berkelanjutan Nugraheni, Putri; Lemy, Diena Mutiara
Jurnal Ilmiah Pariwisata Vol 28 No 2 (2023): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v28i2.1709

Abstract

This research aims to determine the factors that influence the Willingness to pay of Jabodetabek Tourists in order to support the creation of sustainable tourism destinations. The method used in this research is descriptive quantitative. The sampling technique in this study was a non-probability sampling technique, using purposive sampling as a sub-technique, with a total of 100 respondents. The data collection technique in this study was by distributing questionnaires and processing them using multiple linear regression analysis methods. Meanwhile, the independent variables in this study are education level, recreation costs, income, frequency of visits and alternative locations, while the dependent variable is tourists’ willingness to pay. The results of this study indicate that the Education variable has a significant effect on tourists’ willingness to pay, because the higher the level of education, the easier it is for them to receive information regarding the importance of supporting the application of sustainable concepts to a tourism destination. In addition, the variable income in this study also has a significant effect on tourists’ willingness to pay, because the higher the income a person has, the greater the expenditure that can be set aside to support the creation of sustainable tourism destinations. Keywords: Education, Income, Tourists’ Willingness to pay
Co-Authors Agnes Rustiani Alexandra, Theresia Ali Amelda Pramezwary Amelda Pramezwary Anugerah Agungputranto Anugerah Agungputranto Arifin Djakasaputra Ashartono, Rakhmat Audrey Rahardja Aurelie Carvina Brian, Reagan Catherine Natalie Christine Junus Christine, Kezia Cynthia Swastika Kilya Darmawan, Debbie Deandra Ashtyn Pakasi Debbie Darmawan Desideria Lumongga Dwihadiah Dhiny Irena Sari Djakasaputra, Arifin Dr. Adolf J.N. Parhusip Elang Kusumo Elang Kusumo Elisabeth Heidi Fahmi Idris Audina Gunawan Prabowo Gunawan Prabowo, Gunawan Hanna H. Sihombing, Irene HENDRATMO, Cestia Astutiningsih Hubner, Ira B. Hulu, Meitolo I Ketut Suada Ivan Falantti Ishak Jeremia Devananda Jimmy Muller Hasoloan Situmorang Joanna Vieri Ekamukti Julia Dewi Juliana Juliana Juliana Juliana Juliana Juliana, Juliana Julio Putra Tjokromulia Kezia Christine Kho, Ardi Kilya, Cynthia Swastika Kim Min Jun Kimberly, Verena Kusumo, Elang KUSUMO, H.K. Elang Kusumo, Henricus Kurniawan Elang lusiana maribet manurung Madeline Stefanie Tjang Maleachi, Sandra Myrza Rahmanita Nadia Cheryl Effendy Nova Bernedeta Sitorus Nova Bernedeta Sitorus Nova Bernedeta Sitorus Nova Irene Bernedeta Sitorus Nugraheni, Putri Parera, Sisilia Chelsye Pramezwary, Amelda Pramono, Rudy Putri Nugraheni Rahardja, Audrey Rahmat Ingkadijaya Rahmat Ingkadijaya Rakhmat Ashartono Ratih Dwi Astuti Reagan Brian Riesta Carmelia Rozi, Fachrul Sabrina O Sihombing Sandra Maleachi Sandra Maleachi Sandra Maleachi Sari, Dhiny Irena Sianipar, Rosianna Sim Wen Ching Sindi Agustiana Sisilia Chelsye Parera Sitorus, Nova Stevano Putra Hardianto Sugiri, Rashid Algani Sukarnadi, Natalia Teguh, Frans Theodosia C. Natalia Theodosia C. Nathalia Tiurida Lily Anita Tjokromulia, Julio Putra Valencia Valencia Verena Kimberly Vicky Leonarto Vriandi Hapsara Wilhelmina Rosse Marisca Gajeng Wu Lei Lei