Articles
<![CDATA[Antecedents of Satisfaction and The Influence of Recommend Intention ]]>
<![CDATA[Djakasaputra, Arifin]]>;
<![CDATA[Juliana, Juliana]]>;
<![CDATA[Lemy, Diena Mutiara]]>;
<![CDATA[Pramezwary, Amelda]]>;
<![CDATA[Hubner, Ira Brunchilda]]>;
<![CDATA[Prabowo, Gunawan]]>
<![CDATA[ Jurnal Ilmiah Global Education Vol. 5 No. 2 (2024): JURNAL ILMIAH GLOBAL EDUCATION, Volume 5 Nomor 2, Juni 2024 ]]>
Publisher : <![CDATA[LPPM Institut Pendidikan Nusantara Global ]]>
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DOI: 10.55681/jige.v5i2.2642
<![CDATA[Visitor satisfaction is an important factor in tourist destinations. Therefore, the aim of this research is to test destination image, Emotional experience, Pro-Growth Destination Authenticity, satisfaction and influence on Recommend Intention. The population of this research is tourists visiting Bali. The sample in this study was 200 respondents using a purposive sampling technique with criteria of age 17 years above. tourists visiting tourist villages a minimum of once a year. This research is quantitative research with a survey method. The data collection tool in this research used a questionnaire. Data analysis using PLS-SEM. The research results show that the variables pro growth Destination Image, Pro Growth Destination Authentication, Emotional Experience have a positive and significant influence on satisfaction, and Satisfaction has a positive and significant influence on intention to recommend.]]>
<![CDATA[Implementation of Sustainable Tourism Principles in Sport Tourism: Sustainability Efforts by Pocari Run Organizers ]]>
<![CDATA[Sugiri, Rashid Algani]]>;
<![CDATA[Lemy, Diena M.]]>
<![CDATA[ Journal of Business on Hospitality and Tourism Vol. 9 No. 2 (2023): December, 2023 ]]>
Publisher : <![CDATA[Institut Pariwisata dan Bisnis Internasional ]]>
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DOI: 10.22334/jbhost.v9i2.468
<![CDATA[Sustainable tourism has become part of the general desire of Indonesia’s tourism development. The industry continuously seek ways or avenues where sustainable tourism practices can be adopted in hopes to achieve the desired outcomes of sustainable tourism. One of the ways of looking for new avenues that can adopt sustainable practices is to look at the emerging sectors of tourism. An interesting lane of tourism that can do this is sports tourism. Sports tourism relationship with sustainable tourism has been studied prior with promising potential. This study explores the sustainability efforts around marathon events by the organizers added with the participants point of view. For the research, this study will take the case study format focusing on Pocari Run. It puts forward the question whether event organizers are willing to implement sustainable tourism practices in their events and are aware sustainable tourism practices can be used as a tool for marathon events success and how it is impacting the participants. The methodology used in this research is a qualitative method, extracting insights from informants through in-depth interview directed towards Pocari Run Organizers. This study has found that the implementation of sustainable tourism practices have been implemented in Pocari Run events in accordance to previous studies. The implementation itself proved to be valuable in helping organizers develop a positive relationship with local stakeholders such as the local community and local government.]]>
<![CDATA[PELATIHAN PERCAKAPAN BAHASA INGGRIS DALAM HOSPITALITI ]]>
<![CDATA[Maleachi, Sandra]]>;
<![CDATA[Lemy, Diena Mutiara]]>;
<![CDATA[Christine, Kezia]]>;
<![CDATA[Kimberly, Verena]]>;
<![CDATA[Alexandra, Theresia]]>
<![CDATA[ Jurnal Sinergitas PKM & CSR Vol. 6 No. 2 (2022): OCTOBER ]]>
Publisher : <![CDATA[Universitas Pelita Harapan ]]>
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DOI: 10.19166/jspc.v6i2.5748
<![CDATA[English as an international language is very important in facilitating communication, especially in this era of globalization. It is important for those who work in the hospitality world and dealing with guests to have the ability to speak English. Having a workforce with the ability to speak English is very much needed because there are more and more foreign tourists in Indonesia. The ability to speak English is required by hotel employees so that they can communicate and provide good hospitality services and can be more easily understood by foreign guests. The basic level hospitality English conversation training for Emmanuel Foundation students aims to provide training to students at the Emmanuel Foundation so that they can have a broader knowledge in English, as well as how to speak English in the hospitality sector. The implementation is carried out online through the Google Meet platform as a support for activities that can be easily accessed by everyone. There is a preparation stage and an implementation stage (online training). This activity went well and systematically according to the arrangement of events that had been made. The pre-test and post-test sessions have the same questions. The pre-test was used to see the Emmanuel Foundation students' understanding of the material for simple English statements. The post-test was used to see whether or not there was an increase in the understanding of the Emmanuel Foundation students after the material was presented. Based on the results of the pre-test and post-test, it was shown that there was an increase in students' understanding from before and after the presentation of the material, although the results were not significant. Therefore, in the future this kind of training can be done even better.Keywords: English, conversation, hospitalityAbtract in bahasaBahasa Inggris sebagai bahasa internasional sangatlah penting dalam mempermudah komunikasi khususnya di era globalisasi ini. Penting bagi mereka yang bekerja di dunia hospitaliti dan berhubungan langsung dengan tamu untuk memiliki kemampuan berbahasa Inggris. Memiliki tenaga kerja dengan kemampuan berbahasa Inggris sangat dibutuhkan karena turis asing semakin banyak di Indonesia. Kemampuan berbahasa Inggris diwajibkan oleh para karyawan hotel agar mereka dapat berkomunikasi dan memberikan pelayanan keramahtamahan yang baik dan dapat lebih mudah dimengerti oleh para tamu asing. Pelatihan percakapan bahasa inggris hospitaliti tingkat dasar bagi siswa/i Yayasan Emmanuel bertujuan untuk memberikan pelatihan kepada siswa-siswi di Yayasan Emmanuel agar dapat memiliki pengetahuan yang lebih luas dalam Bahasa Inggris, serta cara berbicara dalam Bahasa Inggris di bidang hospitaliti. Pelaksanaan dilakukan secara daring melalui platfrom google meet sebagai penunjang kegiatan yang bisa diakses dengan mudah oleh setiap orang. Terdapat tahap persiapan dan tahap pelaksanaan (pelatihan daring). Kegiatan ini berjalan dengan baik dan sistematis sesuai dengan susunan acara yang sudah dibuat. Sesi pre-test dan post-test memiliki pertanyaan yang sama. Pre-test digunakan untuk melihat pemahaman siswa/i Yayasan Emmanuel mengenai materi pernyataan bahasa Inggris sederhana. Post-test digunakan untuk melihat ada atau tidaknya peningkatan pemahaman siswa/i Yayasan Emmanuel setelah materi dipaparkan. Berdasarkan hasil pre-test dan post-test menunjukkan terdapat peningkatan pemahaman siswa/i dari sebelum dan sesudah pemaparan materi meskipun hasilnya tidak signifikan. Oleh karena itu, di masa yang akan datang pelatihan seperti ini bisa dilakukan lebih baik lagi.Kata Kunci: Bahasa Inggris, percakapan, hospitaliti ]]>
<![CDATA[Food Wastage, a Threat to Indonesian Tourism: Pemborosan Makanan, Ancaman bagi Pariwisata Indonesia ]]>
<![CDATA[Lemy, Diena Mutiara]]>;
<![CDATA[Kusumo, Elang]]>;
<![CDATA[Brian, Reagan]]>
<![CDATA[ Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Vol. 6, No 2 August (2024) ]]>
Publisher : <![CDATA[Politeknik Pariwisata Makassar, Indonesia ]]>
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DOI: 10.33649/pusaka.v6i2.305
<![CDATA[The tourism sector have the impact to environmental as it shifts towards sustainable tourism development. Food waste is a one of environment continuing global issue possessing sustainability challenges in the tourism sector. Food waste is edible food that is discarded, negatively impacting environmental health. As per the 2020 report from the Food and Agriculture Organization (FAO), approximately one-third of all food produced for human consumption globally is wasted or discarded. Indonesia is among the leading producers of food waste in Southeast Asia. The 2021 UNEP annual report, food waste in Indonesia totals 20.93 million tons. The Tourism food and beverage sector, some of the biggest contributors to food waste, along with, is also by the behavior of people who may not be aware of the negative effects on food waste. This study using Qualitative method approach, with the data such as media journals, reports, journals articles and books, and will explore the behavior of domestic tourists towards food waste, especially in the Labuan Bajo area, which is one of the super priority tourist destinations in Indonesia. The study's findings give an overview of how people's attitudes and knowledge are influenced food wastage behavior.]]>
<![CDATA[Strategi dan Efektivitas Pertumbuhan Jumlah Event di Kabupaten Banyuwangi Periode Tahun 2013-2020 ]]>
<![CDATA[Diena Mutiara Lemy]]>;
<![CDATA[Ali]]>
<![CDATA[ Bulletin of Community Engagement Vol. 4 No. 2 (2024): Bulletin of Community Engagement ]]>
Publisher : <![CDATA[CV. Creative Tugu Pena ]]>
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DOI: 10.51278/bce.v4i2.1331
<![CDATA[In the period 2010-2020, there was an exponential increase in the number of Tourism events in Banyuwangi Regency. The increasing number of events is interesting on a provincial, as well as national scale because no other district/municipality has an equivalent increase. This article will focus on how the district government's efforts to drive this increase and how the impact of the significantly increased number of events on the condition of Banyuwangi Regency Tourism. This research uses qualitative methods that also pay attention to quantitative data to analyze how event development policies in Banyuwangi have an effect on Banyuwangi Regency and its people in 2010-2020. The "Eventnomics" strategy in Banyuwangi encourages the organization of events as the main driving force of the regional economy. This approach not only attracts tourists but also creates jobs and increases people's income. Regional government support, conducive regulations, and cross-sector collaboration are key factors in the successful implementation of the event. The key to the success of the Banyuwangi Regency Government is building a Superteam under the supervision.]]>
<![CDATA[The Perceived Value of Malls as Urban Attractions: A Study of Tourist Perceptions and Experience in Tangerang Area ]]>
<![CDATA[Elang Kusumo]]>;
<![CDATA[Diena Mutiara Lemy]]>;
<![CDATA[Reagan Brian]]>
<![CDATA[ Proceedings of the International Conference on Entrepreneurship (IConEnt) Vol. 4 (2024): Proceedings of the 4th International Conference on Entrepreneurship (IConEnt) ]]>
Publisher : <![CDATA[Universitas Pelita Harapan ]]>
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<![CDATA[Urban tourism growing rapidly around the world, with shopping centers (malls) progressively situated as urban tourism centers that coordinated retail, excitement, eating, and social encounters. This research analyzes the perceived value of shopping centers as urban attractions within the Tangerang region, centering on the transaction between tourist perceptions, tourist experience, and the affect on perceived value. Employing a quantitative investigate approach, information were collected from 150 respondents whose the shopping center guests through a organized overview. The study employed Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze the relationships among the variables. The results of the analysis indicate that Tourist Perception and Tourist Experience has a significant influence on Perceived Value. This study contributes to the urban tourism literature by highlighting the role of malls as multifunctional tourist attractions and providing practical recommendations for tourism planners and mall developers in Tangerang, so that malls are carefully planned and intended to be a tourist destination that produces sustainable benefits. By increasing the attractiveness of malls through improving visitor perceptions and experiences, malls as one of the urban tourist destinations will be known as attractive and most sought-after places by tourists who want to get a memorable tourist experience.]]>
<![CDATA[Influence Of Website Quality And Augmented Reality To Purchase Intention With Satisfaction As Mediation ]]>
<![CDATA[Djakasaputra, Arifin]]>;
<![CDATA[Juliana, Juliana]]>;
<![CDATA[Pramezwary, Amelda]]>;
<![CDATA[Lemy, Diena M]]>
<![CDATA[ SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny ]]>
Publisher : <![CDATA[Program Pascasarjana STIE Amkop Makassar ]]>
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DOI: 10.37531/sejaman.v5i2.4117
<![CDATA[Through development technology, exists change method marketing from method conventional become technology. Marketing in a manner digital the more develop, Where all person avoid meeting stare advance And make majority resident Indonesia connected with Internet. Matter This made opportunity for digital marketing For develop in all industrial sectors, including the textile industry in Indonesia. This research is focused in the housing sector. Textile Marketing itself requires a dimensional approach service And product. Website And augmented reality is service digital Which can represent marketing in Textile industry. This research will use SOR theory ( Stimulus – organisms – Responses ). Where website quality etc augmented reality role as stimulus, customer satisfaction acts as an organism and purchase intention plays a role as responses . This study aims to determine the effect of Website quality and Augmented reality on Purchase intention both directly and indirectly (with mediation customers satisfaction ). Study This use method quantitative with questionnaire as tool collection data. Sample study is people Greater Jakarta with minimum age of 19 years and want to have a house in 8 years forward. Through this research it is known that website quality and Augmented reality have no significant effect on purchase intention directly. However, websites quality and Augmented reality have a significant influence on purchase intention by no means direct or with mediation customers satisfaction . Keywords: website Quality, augmented reality, Purchase Intentions]]>
<![CDATA[Pengembangan Produk Wisata dalam Mewujudkan Pariwisata Berkualitas di Kampung Keranggan Tangerang Selatan ]]>
<![CDATA[Ira Hubner]]>;
<![CDATA[Rudy Pramono]]>;
<![CDATA[Juliana]]>;
<![CDATA[Nova Bernedeta Sitorus]]>;
<![CDATA[Anugerah Agungputranto]]>;
<![CDATA[Diena M Lemy]]>;
<![CDATA[Adolf Parhusip]]>;
<![CDATA[Desideria Lumongga Dwihadiah]]>
<![CDATA[ TAAWUN Vol. 2 No. 01 (2022): TA'AWUN FEBRUARY 2022 ]]>
Publisher : <![CDATA[Pusat Penelitian Pengabdian Pada Masyarakat Sekolah Tinggi Ilmu Tarbiyah Al-Fattah Siman Lamongan ]]>
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DOI: 10.37850/taawun.v2i01.242
<![CDATA[Kondisi pandemi saat ini dinilai menjadi sebuah momentum yang tepat untuk melakukan restrategy pariwisata Indonesia dari quantity tourism ke quality tourism. Tren wisata alternatif sedang digencarkan sesuai arahan Kementerian Pariwisata dan Ekonomi Kreatif saat ini. Pariwisata alternatif ini memiliki konsep yang berbaur dengan alam dan masyarakat lokal di sebuah desa. Oleh sebab itu desa wisata merupakan salah satu fokus yang diharapkan dapat mempercepat kebangkitan pariwisata setelah terpuruk dari Pandemi COVID-19. Untuk dapat dijadikan sebagai desa wisata, sebuah desa harus memiliki potensi wisata, minat dan kesiapan masyarakat desa, dan keunikan dari desa tersebut. Dalam kegiatan pengabdian kepada masyarakat ini lokasi yang akan dikembangkan adalah Desa Keranggan yang berada di Kelurahan Keranggan, Kecamatan Setu di Kota Tangerang Selatan. Tujuan khusus dari kegiatan pengabdian kepada masyarakat ini adalah ingin memberikan kontribusi dalam mengembangkan produk wisata di Desa Keranggan sehingga dapat menyajikan sebuah konsep pariwisata yang berkualitas. Dengan demikian pengelola dan masyarakat diharapkan dapat bersinergi dalam peningkatan jumlah kunjungan wisatawan ke desa ini. Urgensi dari kegiatan ini adalah searah dengan program dari pemerintah dalam mengembangkan desa wisata yang dapat memicu pertumbuhan pariwisata dan ekonomi khususnya di masa Pandemi COVID-19 saat ini]]>
<![CDATA[Family Business Resilience: A Systematic Literature Review on Crisis Management and Long-Term Success ]]>
<![CDATA[Arifin Djakasaputra]]>;
<![CDATA[Juliana Juliana]]>;
<![CDATA[Amelda Pramezwary]]>;
<![CDATA[Diena M. Lemy]]>
<![CDATA[ Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum Vol 8, No 2 (2024): Oktober 2024 ]]>
Publisher : <![CDATA[Center for Research and Community Service (LPPM) University of Abulyatama ]]>
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DOI: 10.30601/humaniora.v8i2.5704
<![CDATA[Family businesses play a vital role in the global economy, yet their unique structure and dynamics often expose them to significant vulnerabilities, particularly during crises. This systematic literature review aims to explore the resilience of family businesses, focusing on how they manage crises and maintain long-term success. By analyzing a wide range of studies published between 2015-2024, this review identifies critical factors influencing family business resilience, including leadership succession, financial management, governance structures, and family dynamics. Furthermore, the study sheds light on the role of family values and culture in fostering resilience, offering insights into how family-owned enterprises can achieve sustainable growth amidst uncertainty. The findings contribute to the existing body of knowledge by providing a comprehensive overview of resilience-building strategies and their impact on the long-term survival of family businesses, serving as a valuable resource for researchers and practitioners in the field of family business management]]>
<![CDATA[STRATEGI BRANDING DAN PEMASARAN UNTUK DESA WISATA SAWARNA YANG BERKELANJUTAN ]]>
<![CDATA[Juliana, Juliana]]>;
<![CDATA[Sihombing, Sabrina O.]]>;
<![CDATA[Pramono, Rudy]]>;
<![CDATA[Lemy, Diena M.]]>;
<![CDATA[Hulu, Meitolo]]>;
<![CDATA[Djakasaputra, Arifin]]>
<![CDATA[ Jurnal Sinergitas PKM & CSR Vol. 9 No. 1 (2025): APRIL ]]>
Publisher : <![CDATA[Universitas Pelita Harapan ]]>
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<![CDATA[Tujuan kegiatan untuk memperkuat kapabilitas pemasaran dan branding di Desa Wisata Sawarna. Pelatihan ini diadakan untuk meningkatkan pemahaman dan keterampilan para pelaku pariwisata lokal dalam mempromosikan desa wisata Sawarna secara efektif dan berkelanjutan. Melalui program pelatihan ini, peserta dibekali dengan pengetahuan tentang konsep dasar branding, teknik pemasaran digital, penggunaan media sosial, dan strategi pengembangan konten yang menarik. Pendekatan praktis dan studi kasus diterapkan untuk memberikan gambaran nyata tentang tantangan dan peluang dalam pemasaran desa wisata. Pelatihan ini juga menekankan pentingnya menjaga kelestarian lingkungan dan budaya lokal dalam setiap aktivitas pemasaran, sehingga keberlanjutan pariwisata dapat tercapai. Dengan penerapan strategi yang tepat, diharapkan Desa Wisata Sawarna dapat meningkatkan jumlah kunjungan wisatawan, memperkuat citra positif di mata publik, serta mengoptimalkan potensi ekonomi lokal secara berkelanjutan. Hasil dari kegiatan ini diharapkan dapat menjadi fondasi yang kuat bagi pengembangan pariwisata yang lebih inovatif dan bertanggung jawab di Desa Wisata Sawarna, sekaligus menginspirasi desa-desa wisata lainnya untuk mengikuti langkah yang tepat dalam mengembangkan sektor pariwisata.]]>
