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The Influence Of Service Quality And Customer Satisfaction Towards Customer Loyalty At Bank Mega Syariah Bengkulu Afif Fakhri Pahlevi; Suwarni Suwarni; Nurzam Nurzam
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 4 (2021): OKTOBER
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i4.173

Abstract

The purpose of this study is to determine the influence of service quality and customer satisfaction on customer loyalty at Bank Mega Syariah Bengkulu. The sample in this study was 93 main savings customers at Bank Mega Syariah, Bengkulu City. The sampling technique was accidental sampling technique. Data were collected using a questionnaire and analyzed through multiple linear regression, test of determination and hypothesis testing. The results of the regression analysis show Y = 12.730 + 0.303X1 + 0.410 X2, this shows a positive direction of regression, meaning that there is a positive influence between X1 (service quality) and X2 (customer satisfaction) on customer loyalty (Y). This means that if the variable service quality and customer satisfaction increases, it will increase customer loyalty. The coefficient of determination is 0.399. This means that X1 (service quality) and X2 (customer satisfaction) affect customer loyalty (Y) by 39.9%, while the remaining 59.1% is influenced by other variables not examined in this study. The results of the t test at the 0.05 significance level explain that partially the variable service quality and customer satisfaction have a significant influence on the customer loyalty variable of Bank Mega Syariah Bengkulu. The results of the F test at the 0.05 significance level explain that the variables of service quality and customer satisfaction have a simultaneous (joint) influence on customer loyalty at Bank Mega Syariah Bengkulu.
Influence of Compensation, Reward and Facility Work to Satisfaction Officer of Statistical Body Center Sub-Province Bengkulu South Putri Monica Sari; Suwarni Suwarni; Ida Ayu Made E. Gayatri
Jurnal Fokus Manajemen Vol 1 No 2 (2021): November
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2029.427 KB) | DOI: 10.37676/jfm.v1i2.1881

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Officer represent top-drawer company asset in running and finishing duty. Management of human resource it is of course need exact strategy yielding pre-eminent performance. Besides, officer will show maximal ability of him when feeling balmy in condition of job with dibarengi by reciprocal effort/ feedback which given by company. Survey early the the problem of compensation, facility and reward, met by phenomenon that Statistical Body Center of Sub-Province of Bengkulu South face some condition of less as according to its officer job. this Research type use quantitative research. Method analyse in this research use Doubled Linear Regression analysis, Kofesien Determensi and hypothesis test use test t. Amount of accurate by sampel 26 Statistical Body Center employees people of Sub-Province of Bengkulu South. Result of Analysis linear regression of bergaanda the Y = 9,173 + 0,380 X1 + 0,421 X2 + 0,807 X3, this matter depict direction of regresi which are positive, its meaning Compensation variable ( X1), Reward ( X2) and facility ( X3) there are positive influence to Satisfaction of ( Y) BPS Sub-Province of Bengkulu South of Sub-Province South. Level of coefficient value of determinasi from result of enumeration by using SPSS can know coefficient value of determinasi of R square equal to 0,819. Matter this means that Compensation value ( X1) and value of Reward ( X2) and also facility ( X3) have an effect on to Satisfaction of ( Y) equal to 81,9% while the rest 18,1 % influenceddby otherrvariable which not check in research of ini.Hasil test t level of signifikansi 0,05 explaining that by partial compensation, facility and reward have influence which is signifikan to Satisfaction of BPS Sub-Province of Bengkulu South. Result of test of f at level of signifikansi 0,05 explaining that compensation,facility and reward have influence by simultan signifikan to Satisfaction of BPS Sub-Province of Bengkulu South .
The Influence of Work Life Quality and Organizational Culture on Employee Engagement in PT. Wahyu Septyan Bengkulu Attilah Nopriani; Suwarni Suwarni; Mimi Kurnia Nengsih
Journal of Indonesian Management (JIM) Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2922.022 KB) | DOI: 10.53697/jim.v1i3.165

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The purpose of this study is (1) to find out the influence of work life quality on employee engagement in PT. Wahyu Septyan Bengkulu. (2) to find out the influence of organizational culture on employee engagement in PT. Wahyu Septyan Bengkulu. (3) to find out the influence of work life quality and organizational culture on employee engagement in PT. Wahyu Septyan Bengkulu. Quality of work life is a commitment to work and organization, pride in work and in the organization, a willingness to support the benefits of work, organization, and satisfaction, both emotional and intellectual. Organizational culture is the socialization process of organizational members to develop perceptions, values, and beliefs about the organization. Employee engagement is an employee's appreciation of purpose and concentration of energy, which appears in the form of initiative, adaptability, effort, and persistence toward organizational goals.This type of research is a quantitative that emphasizing its analysis on numerical data (numbers) which are processed by statistical methods. The sample used in this study using nonprobability sampling technique with saturated sampling. Researchers used this sampling technique because the population was 60 people. Data collection techniques using observation, questionnaires, and documentation. The data analysis technique of this research is multiple linear regression, t test and f test.The results of this study, (1) the work life quality has a significant influence on employee engagement with a sig value of 0.003. This means that when the work life quality in the company is getting better, it will increase employee engagement. (2)Organizational culture has a significant influence on employee engagement with a sig value of 0.001. This means that when the organizational culture in the company is getting better, it will be able to increase employee engagement. (3) the calculated of F count is 4.037. Because the value of F count 4.037> F table 3.16, as the basis for decision making in the F test it can be concluded that the hypothesis is accepted or in other words the work life quality (X1) and organizational culture (X2) simultaneously affect employee engagement (Y).
The Effect of Work Environment and Work Motivation on Employee Performance at PT. Bank Syariah Indonesia Branch of Sudirman Bengkulu Verly Resky Pratama; Suwarni Suwarni; Nurzam Nurzam
Journal of Indonesian Management (JIM) Vol. 1 No. 4 (2021): December
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1856.247 KB) | DOI: 10.53697/jim.v1i4.316

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The purpose of this study is to examine.whether there is an influence in the work environment and work motivation on employee performance at PT. Bank Syariah Indonesia Bengkulu Sudirman Branch. Employee performance can be assessed as good and good if the implementation is in accordance with the desired goals or is able to meet the needs of a company, but to implement a maximum employee performance we need to pay attention to several aspects that can affect the good or bad of an employee's performance. Such as work environment factors and work motivation that must be considered so that the level of employee performance is maximum and company goals are met. The research sample this time amounted to 60 people from office employees of PT. Bank Syariah Indonesia Bengkulu Sudirman Branch. This research data collection by filling out a questionnaire and the method of analysis is multiple linear regression, correlation test, determination test and hypothesis testing. The results of the regression analysis obtained are Y = 5.553 + 0.267 (X1) + 0.592 (X2) + 3.671. This describes a positive regression direction, meaning that there is a positive influence between X1 (Work Environment) and X2 (Work Motivation) on Y (Employee Performance). If the variables of Work Environment and Work Motivation increase, it will increase Employee Performance. The magnitude of the coefficient of determination is 0.623, this means that the variables of Work Environment (X1) and Work Motivation (X2) have an influence of 62.3% on Employee Performance (Y) while the remaining 37.7% is influenced by other variables not examined. The correlation value is 0.789, this explains that the relationship between the variables of Work Environment (X1) and Work Motivation (X2) on Employee Performance (Y) has a strong relationship. The results of the t test at a significant level of 0.05 explained that partially the Work Environment (X1) and Work Motivation (X2) variables had a significant influence on Employee Performance (Y) at PT. Bank Syraiah Indonesia Bengkulu Sudirman Branch because the value is significantly less than 0.05. The results of the f test at a significant level of 0.05 explain that the variables of Work Environment and Work Motivation have a significant simultaneous influence on employee performance at PT. Bank Syraiah Indonesia Bengkulu Sudirman Branch because the value is significantly less than 0.05.
Level Of Skilling Skills Speed Classic Categories Nature Living Students Dehasen University Bengkulu W. Rahayu; Suwarni; martiani
SINAR SPORT JOURNAL Vol. 1 No. 1 (2021): JUNI
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1296.939 KB) | DOI: 10.53697/ssj.v1i1.84

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The purpose of this study was to determine the level of rock climbing ability in the speed classic category of wall climbing. The subjects of this research are students who love nature at the Dehasen Bengkulu University. which amounted to 20 students where the fastest time for male students was 11.43 seconds while the fastest time for girls was 14.14 seconds. rock climbing ability in the speed classic category. Dehasen Bengkulu University students, as many as 2 students (10%) had a "very good" category, 5 students (25%) had a "good" category, 8 students (40%) had a "fairly good" category. , 3 students (15%) have a "less" category, and 2 students (10%) have a "very poor" category. The highest frequency was in the "good enough" category, namely 8 students (40%) so it can be concluded that the level of rock climbing ability in the speed classic category of students at the University of Dehasen Bengkulu using the climbing speed test was "good enough". The frequency of exercise which is approximately twice a week is still not enough to improve rock climbing ability in the speed classic category. This is because in training, of course there are programs from trainers that emphasize more on techniques and strategies in climbing without looking at students' abilities.
Analysis of Online Learning in Physical Education, Sports and Health on Learning Outcomes of Class III Students at SD Negeri 03 Air Rami Muko-Muko Yonatan Rino Nababan; Suwarni Suwarni; Feby Elra Perdima
SINAR SPORT JOURNAL Vol. 1 No. 2 (2021): DESEMBER
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2861.165 KB) | DOI: 10.53697/ssj.v1i2.278

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This study aims to analyze online learning in the subjects of physical education, sports and health on the learning outcomes of third grade students at SD Negeri 03 Air Rami Muko-Muko. Data collection method is a method that can be used by researchers in collecting data. So that in the research obtained information or data relevant to the topic of the problem to be studied. The results of data analysis obtained from online learning scores of students at SD Negeri 03 Air Rami Muko-Muko obtained the highest average score of 99.6, high scores were obtained by 2 students with an average of 89.6 and students who obtained moderate scores. namely 3 people with an average of 85, while students who scored 85 0 students (none). Based on the results of the study, it shows that students' online learning abilities are very good, where each student has a score of 75 (medium) and no one gets a score of 75. This situation shows that the level of students' online learning abilities is good, although the results obtained have experienced the volatility of the value that goes up and down at each assessment. We can see this in the assessments on January 7 and January 11. On January 7, the student's score increased until it reached a score of 100 while on the following date, January 11, the student's score decreased from 100 to 90 even lower on the first assessment on January 4 and experienced changes in the value of up and down until the 6th test later on the last test on the 7th test on January 28, the overall score of students reached 100
COVID-19 DAN UPAYA PENCEGAHAN PENYEBARAN DI RT 15 RW 03 KELURAHAN RAWA MAKMUR PERMAI KECAMATAN MUARA BANGKAHULU KOTA BENGKULU Ahmad Soleh; Suwarni Suwarni; Novia Triana Yasirudin
Jurnal Pengabdian Masyarakat Bumi Raflesia Vol. 3 No. 2 (2020): Jurnal Pengabdian Kepada Masyarakat Bumi Raflesia
Publisher : Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jpmbr.v3i2.899

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Pandemi COVID-19 yang melanda di berbagai belahan dunia termasuk Indonesia, menuntut perhatian banyak pihak terkhusus dalam upaya penanganan dan pencegahan penyebarannya. Berbagai kebijakan dan program telah dilakukan oleh pemerintah terkait hal tersebut. Namun, perkembangan kasus virus corona yang belum menunjukkan penurunan baik secara nasional maupun di provinsi Bengkulu, menuntut peran aktif seluruh lapisan masyarakat maupun akademisi dalam upaya mencegah penyebarannya. Kegiatan pengabdian kepada masyarakat dilaksanakan di RT 15 RW 03 Kelurahan Rawa Makmur Permai Kecamatan Muara Bangkahulu Kota Bengkulu. Berbagai kegiatan yang dilakukan dalam upaya mencegah penyebaran virus corona adalah melalui kegiatan edukasi COVID-19, pemberian brosur dan pemberian masker. Melalui sosialisasi dan edukasi, warga lebih memahami terkait dari pemahaman konsep, tanda atau gejala inveksi virus, tindakan pencegahan yang dilakukan jika terdapat anggota keluarga yang menunjukkan gejala Virus Corona (COVID-19). Melalui brosur yang diberikan dan dipasang di bagian rumah warga juga dianggap efektif dalam pemahaman dan aplikasi. Selanjutnya pemberian masker kain sangat bermanfaat dalam mengurangi potensi penularan virus corona. Kata Kunci: COVID-19, Edukasi, Pencegahan, Penyebaran
The Effect of Organizational Culture and Organizational Commitments on Employee Performance at the Representative Office of Bank Indonesia in Bengkulu Province Ulfa Zahara; Suwarni Suwarni; Nurzam Nurzam
Jurnal Fokus Manajemen Vol 1 No 2 (2021): November
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1556.948 KB) | DOI: 10.37676/jfm.v1i2.1879

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Good performance can be seen from the work that can be achieved by an employee. If the results of an employee's work are good and in accordance with established procedures, the goals will be achieved. This study aims to determine the effect of organizational culture and organizational commitment on employee performance at the Representative Office of Bank Indonesia in Bengkulu Province. The sample in this study was 46 permanent employees at the Representative Office of Bank Indonesia in Bengkulu Province. Collecting data using a questionnaire and the analytical method used is multiple linear regression, determination test and hypothesis testing. The results of the regression analysis show Y = 7,828 + 0,386X1 + 0,445 X2, + 4,596 this describes a positive regression direction, meaning that there is a positive effect between X1 (organizational culture) and X2 (organizational commitment) on performance (Y). It means that if the variables of organizational culture and organizational commitment increase, it will increase performance. The value of the coefficient of determination is 0.557. This means that X1 (organizational culture) and X2 (organizational commitment) affect performance (Y) by 55.7% while the remaining 44.3% is influenced by other variables not examined in this study. 0.05 explains that partially organizational culture variables and organizational commitment have a significant effetc on employee performance variables at the Representative Office of Bank Indonesia in Bengkulu Province, the significant value is less than 0.05. The results of the F test at a significance level of 0.05 explain that the organizational culture variable and organizational commitment have a significant simultaneous effect on employee performance at the Representative Office of Bank Indonesia in Bengkulu Province because the significant value is smaller than 0.05..
Peran Media Sosial dalam Meningkatkan Ekonomi Masyarakat (Pada Warga Pulai Payung Kelurahan Surabaya Kecamatan Sungai Serut Kota Bengkulu) Ida Anggriani; Ermy Wijaya; Suwarni Suwarni; Ahmad Soleh; Nurzam Nurzam
Jurnal Dehasen Untuk Negeri Vol 1 No 1 (2022): Januari
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1240.312 KB) | DOI: 10.37676/jdun.v1i1.1869

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Currently, social media is a good medium for economic actors in doing marketing, this is due to easy internet access and is supported by the large number of internet media users in Indonesia. Currently, online business is a strength in developing its business, especially during this covid-19 pandemic where people must obey the rules implemented by the government such as social distancing, implementing community activity restrictions (PPKM). Social media is currently contributing to people who want to do business activities by utilizing social media, this is evidenced by the existence of platforms provided by several social media to carry out business promotion activities, for example the existence of WhatsApp with business accounts, Instagram business accounts, Facebook business pages. , and there are also promotional features provided on each of these social media at a very low cost when compared to using television and print media such as newspapers to carry out promotional activities. The community service program carried out by the team is an activity carried out to provide training to the residents of Pulai Payung Rt 12 Rw 04, Surabaya Village, Sungai Serut District, Bengkulu, so that they can take full advantage of social media, especially in improving the community's economy, where social media can basically be utilized. as a business account to carry out promotional activities or media to be more easily connected to a wider network when compared to conventional businesses that do not use social media at all.
Analysis of Industrial Revolution 4.0 Technology-Based Learning in Higher Education Mesterjon Mesterjon; Suwarni Suwarni; Diah Selviani
AL-ISHLAH: Jurnal Pendidikan Vol 14, No 4 (2022): AL-ISHLAH: Jurnal Pendidikan
Publisher : STAI Hubbulwathan Duri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35445/alishlah.v14i4.1870

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This study aimed to obtain an overview of the implementation of industrial revolution 4.0 technology-based learning management to improve university learning management, particularly in Bengkulu. The research method used was descriptive qualitative. According to the study's findings, Dehasen University of Bengkulu, Muhammadiyah University of Bengkulu, and Hazairin University of Bengkulu all have access to ICT network infrastructure. As a result, 84% of students and members of the academic community can easily find ICT tools for learning, 83% can easily learn how to use ICT tools for learning on campus, 87% can understand when and how to use ICT tools to achieve specific learning objectives, and 73% have s. This ease of using and accessing SIAKAD, e-learning, and an electronic library