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Journal : Jurnal EduHealth

The Relationship Between The Quality Of The Online Registration System And The Satisfaction Level Of Outpatient Patients Santhosa, Pande Wayan; Purwanti, Ika Setya; Subhaktiyasa, Putu Gede
Jurnal EduHealth Vol. 15 No. 04 (2024): Jurnal EduHealt (inpres), Year 2024
Publisher : Sean Institute

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Abstract

The conventional patient registration system has evolved into an online platform utilizing information technology. However, the use of online registration systems still faces issues that affect patient satisfaction. Bangli General Hospital has implemented an Online Registration System (SIDOLI), but patient satisfaction with this system has not yet been evaluated. This study aims to determine the relationship between the quality of the online registration system and the satisfaction level of outpatient patients at Bangli General Hospital.This study uses a quantitative approach with a cross-sectional design. The research was conducted in April 2024 with a sample of 70 outpatients using the SIDOLI online registration system, determined through purposive sampling techniques. The results of the study show that 55.7% of respondents rated the quality of SIDOLI as good, 32.9% as adequate, and 11.4% as poor. The patient satisfaction level showed that 55.7% were satisfied, and 32.9% were dissatisfied. The chi-square test results indicate a significant relationship between the quality of the SIDOLI online system and outpatient satisfaction at Bangli General Hospital (p = 0.05), with a weak correlation (r = 0.279). Improving the quality of the online registration system tends to increase patient satisfaction, although this increase is relatively weak. The results of the study provide comprehensive insights into the development and evaluation of online systems in healthcare services.
Co-Authors Abadi, Moh. Fairuz Abd. Syakur Aloysius Jondar Anak Agung Ayu Eka Cahyani Anak Agung Gede Agung Anak Agung Sri Sanjiwani Andini, Ni Komang Sukra Andriana, Kiki Rizki Fista Arisusana, I Made Basilius Redan Werang Bayangkari Bayangkari Bayangkari, Bayangkari Bonefisia Amul Vinsensa Cahyani, Anak Agung Ayu Eka Citrawati, Ni Ketut Citrawati, Ni Ketut Dharma, I Dewa Gede Candra Diah Prihantiningsih Diah Prihatiningsih Didik Setiawan Djusran, Ilyas I Gede Ratnaya I Gusti Ngurah Widya Hadi Saputra I Gusti Putu Agus Ferry Sutrisna I Gusti Putu Agus Ferry Sutrisna Putra I Made Arya Wirya Atmaja I Made Oka Adi Parwata I Nyoman Jampel I Nyoman Sudiarta I Putu Eka Indrawan I Wayan Pira Adi Pratama I.G.P. Agus Ferry Sutrisna Putra Ika Yulfitrah Ikhyanuddin Ikhyanuddin Ikhyanuddin, Ikhyanuddin Jondar , Aloysius Judijanto, Loso Kadek Rihendra Dantes Kiki Rizki Fista Andriana Kiki Rizki Fista Andriana KMT Lasmiatun Lasmiatun, KMT Lede, Yohanes Umbu Lia Rahayu Loso Judijanto Made Ani Suprapta Mediari, Ni Luh Putu Megah Andriany Mirayanti, Ni Ketut Ayu Muhamad Nazim N Putri Sumaryani N. Putri Sumaryani N. Putri Sumaryani Natalia, Anjela Stefanie Nazim, Muhamad Ni Kadek Ayu Cintya Dewi Ni Kadek Era Indrayani Ni Ketut Ayu Mirayanti Ni Ketut Ayu Mirayanti Ni Ketut Ayu Mirayanti Ni Ketut Ayumirayanti Ni Ketut Citrawati Ni Komang Sukaraandini Ni Komang Sukra Andini Ni Wayan Sunita Nopita Wati, Ni Made Numertayasa, I Wayan Nyoman Sudarma Parmithi, Ni Nyoman Parwati, Putu Ayu Putri Sumaryani N. Putri, Ni Luh Nova Dilisca Dwi Putri, Putu Hita Jyotisna Putu Thrisna Dewi, Ni Luh Rahayu, Ni Luh Nik Resiyanthi, Ni Komang Ayu Risqi, Nurainni Sang Ayu Ketut Candrawati Sang Ayu kt Candrawati Santhosa, Pande Wayan Silvia Ni Nyoman Sintari Silvia Ni Nyoman Sintari Sintari, Silvia Ni Nyoman Sriani, Ni Kadek Ayu Sumaryani, Nyoman Putri Sunita Ni Wayan Suniyadewi, Ni Wayan Suprapta, Made Ani Sutrisna Putra, I Gusti Putu Agus Ferry Sutrisna, I Gusti Putu Agus Ferry Tri Astuti wira Pratiwi Wahyudi, Hendro Wati, Ni Made Nopita Wayan Shinta Wati Widana, Anak Agung Gde Oka Yuni Antari