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All Journal International Journal of Engineering Science and Technology Development (IJEST) Jurnal Akuntansi dan Keuangan Jurnal Manajemen dan Bisnis International Conference on Engineering and Technology Development (ICETD) Islamic Ecomonics Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Kebijakan dan Pelayanan Publik Visionist Jurnal EMT KITA J-MAS (Jurnal Manajemen dan Sains) International Journal of Supply Chain Management JURNAL CEMERLANG: Pengabdian pada Masyarakat Journal of Information System, Applied, Management, Accounting and Research Jurnal Administrasi dan Manajemen Adzkiya : Jurnal Hukum dan Ekonomi Syariah Jurnal Ekonomi Manajemen Sistem Informasi eCo-Buss JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN KONSEP DAN TUJUAN PADA TINJUAN BISNIS SYARIAH International Journal of Business, Law, and Education International Journal of Education, Social Studies, And Management (IJESSM) Bima Journal : Business, Management and Accounting Journal eCo-Fin Utsaha: Journal of Entrepreneurship Jurnal Ekonomika Dan Bisnis Annals of Human Resource Management Research Reviu Akuntansi, Manajemen, dan Bisnis Studi Akuntansi, Keuangan, dan Manajemen Jurnal Teknologi dan Manajemen Industri Terapan Ekombis Sains: Jurnal Ekonomi, Keuangan dan Bisnis Business and Entrepreneurial Review Jurnal Ilmiah Ilmu Terapan Universitas Jambi Jurnal Pengabdian Masyarakat Tapis Berseri The Es Economics and Entrepreneurship The Eastasouth Management and Business Jurnal Ilmiah Cano Ekonomos Multazam : Jurnal Manajemen Haji dan Umrah Journal of Consumer Study and Applied Marketing Jurnal Ilmiah ESAI MABUSS: Journal of Management, Business and Social Sciences Sharia Economic and Management Business Journal (SEMBJ) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Pengabdian UMKM Green Inflation: International Journal of Management And Strategic Business Leadership Business and Applied Management Journal Journal of Multidisciplinary Academic Business Studies Women, Education, and Social Welfare Jurnal Ilmiah Cano Ekonomos International Journal of Multidisciplinary Reseach Fundamental and Applied Management Journal Islamic Economics Journal
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The Effect of Service Quality, Price, and Promotion on Go-Mart Customer Loyalty with Satisfaction as Moderator at Bandar Lampung University Trianisa Aldina Fitri Sudiana; Andala Rama Putra Barusman
eCo-Fin Vol. 7 No. 1 (2025): eCo-Fin
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/ef.v7i1.2107

Abstract

This study examines the influence of service quality, pricing, and promotions on customer loyalty at Go-Mart, particularly among students from the Faculty of Economics and Business at the University of Bandar Lampung. Customer loyalty is defined as the commitment to continue using the services provided, which is essential for sustaining competitive advantage in today’s market. The research indicates that high service quality, reasonable pricing, and effective promotions significantly enhance customer satisfaction. This satisfaction, in turn, drives loyalty, thereby creating a positive feedback loop that benefits both the customer and the business. Employing a quantitative methodology, online questionnaires were distributed to 280 respondents, ensuring a diverse range of perspectives. Data analysis was conducted using Structural Equation Modeling (SEM), a robust statistical technique that allows for the assessment of complex relationships between variables. The findings reveal that all independent variables—service quality, pricing, and promotions positively influence customer loyalty, with customer satisfaction serving as a crucial mediator in these relationships. These results provide valuable insights for companies looking to develop more effective marketing strategies to boost customer loyalty in the digital age. By focusing on these key areas, businesses can enhance their offerings, ultimately leading to increased customer retention and loyalty.
Improving Higher Education Performance Through Strategic Collaboration And Intellectual Capital: A Path To Competitive Advantage Irsan Aras; Iskandar A A; Andala Rama Putra Barusman; Defrizal Defrizal
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 3 (2025): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i3.8142

Abstract

This research aims to explore how strategic collaboration and intellectual capital can improve higher education performance and achieve competitive advantage. The main objective of this study is to identify the relationship between strategic collaboration, intellectual capital, and the performance of higher education institutions, as well as how these three elements can be used synergistically to achieve competitive advantage. The research method used is a quantitative approach with the population of all private universities (PTS) in the LLDikti II Region, which totals 197 private universities. The data analysis technique uses the Structural Equation Models (SEM) approach with the help of the SmartPLS program package. The results of the study show that strategic collaboration has a positive and significant impact on higher education performance. In addition, intellectual capital was also found to contribute significantly to improving the performance of the institution. The combination of strategic collaboration and intellectual capital resulted in a greater improvement in higher education performance compared to each element separately. These results show that institutions that adopt a collaborative approach and manage their intellectual capital will tend to have better performance and are able to compete more effectively in the global education market. Based on these findings, the study recommends that higher education institutions should increase their collaborative efforts, both inside and outside the institution, as well as invest in the development and management of intellectual capital.
THE EFFECT OF SERVICE QUALITY, EASE OF USE AND SECURITY OF PLN MOBILE APPLICATION TRANSACTIONS ON USER SATISFACTION Nadia Desti Chaerunisa; Andala Rama Putra Barusman
International Journal of Multidisciplinary Reseach Vol. 2 No. 2 (2026): April
Publisher : International Journal of Multidisciplinary Reseach

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study is to determine the effect of service quality, ease of use, and transaction security on user satisfaction of the PLN Mobile application. This study uses a quantititative approach with a survey method, conducted by distributing questionnaires to students of Universitas Bandar Lampung as users of the PLN Mobile application. The sample was determined using the Lemeshow formula and purposive sample technique, resulting in 128 respondents who met the reseacrh criteria. The data were analyzed using statiscal calculatuions with the help of SPSS vesion 26. The results show that service quality, ease of use, and transaction security simutaneously have a significant efeect on user satisfaction. Partially, each independent variable also has a positive and significant effect on user satisfaction. These findings show that improving service quality, ease of use, and transaction security can increase user satisfaction with the PLN Mobile application. This study can provid an indirect contribution to PLN (Persero) and application developers in improving digital-based service quality, ease of use, and transaction security, as well as a reference for future reseach related to this topic.
Pengaruh Brand Image, Brand Engagement dan Perceived Value terhadap Intention to Purchase melalui Variabel Trust di Media Sosial Instagram: Studi pada Mahasiswa Magister Manajemen Pascasarjana Universitas Bandar Lampung Arfina Shella Meilany; Andala Rama Putra Barusman
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 3 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i3.11451

Abstract

The development of social media, particularly Instagram, has transformed consumer behavior in the purchasing decision-making process by emphasizing the role of brand perception and trust. This study employs a quantitative approach using a survey method conducted among Master of Management students at Universitas Bandar Lampung who actively use Instagram. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that Brand Image, Brand Engagement, and Perceived Value have a positive and significant effect on Trust, and Trust has a positive effect on Intention to Purchase. Furthermore, Brand Image, Brand Engagement, and Perceived Value also have a direct influence on Intention to Purchase. The indirect effect analysis confirms that Trust acts as a mediating variable in the relationship between Brand Image, Brand Engagement, and Perceived Value and Intention to Purchase. These findings highlight that Trust is a key factor in enhancing consumers’ purchase intention on social media; therefore, digital marketing strategies should focus on strengthening brand image, fostering consumer engagement, and enhancing perceived value.
Pengaruh Omni Channel (OCX) dan Customer Experience Terhadap Consumer Loyalty dengan Customer Satisfaction Sebagai Variabel Mediator Pada Platform Tiktok Shop Septia Alviarni; Andala Rama Putra Barusman
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 3 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i3.11452

Abstract

The rapid growth of social commerce has significantly transformed consumer shopping behavior, particularly on social media–based platforms such as TikTok Shop. The integration of service channels (omnichannel) and the quality of customer experience are considered crucial factors in shaping customer satisfaction and loyalty. This study aims to examine the effect of Omni Channel (OCX) and Customer Experience on Consumer Loyalty, with Customer Satisfaction serving as a mediating variable among TikTok Shop users. This research adopts a quantitative approach using a survey method. Data were collected through a structured questionnaire employing a five-point Likert scale and distributed to students of the Master of Management Program at Universitas Bandar Lampung. A total of 167 respondents were selected using purposive sampling. The data were analyzed using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) approach, assisted by SmartPLS software. The findings reveal that Omni Channel and Customer Experience have positive and statistically significant effects on Customer Satisfaction and Consumer Loyalty. Customer Satisfaction also demonstrates a significant influence on Consumer Loyalty. Furthermore, mediation analysis indicates that Customer Satisfaction partially mediates the relationship between Omni Channel and Consumer Loyalty, as well as between Customer Experience and Consumer Loyalty. These results suggest that consumer loyalty is not only driven by direct channel integration and customer experience but is also strengthened through customer satisfaction. This study implies that social commerce platforms should prioritize enhancing customer experience and ensuring seamless omnichannel integration to foster customer satisfaction and long-term loyalty.
Analisis Keunggulan Quality Oriented Human Resources Practices (QRHP) dan Ambidextrous Culture pada UPTD Balai Benih Induk Tanaman dan Alsintan Provinsi Lampung Dedemas Febriyanti; Andala Rama Putra Barusman
VISIONIST Vol 14, No 2 (2025): SEPTEMBER
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/jmv.v14i2.4693

Abstract

UPTD Balai Benih Induk Tanaman Pangan dan Alat Mesin Pertanian (UPTD BBI TPA) Provinsi Lampung memiliki tugas pokok utama yaitu melaksanakan penyiapan benih sumber dan benih bermutu tanaman pangan, serta pembangunan prototype alat mesin pertanian. Penggabungan Quality-oriented Human Resource Practices (QHRP) dan Ambidextrous Culture (AC), UPTD BBI TPA dapat menciptakan lingkungan yang mendukung manajemen risiko, meningkatkan keterlibatan karyawan, dan mengembangkan kapabilitas dinamis. Penelitian ini, bertujuan menganalisis strategi yang efektif untuk mengatasi tantangan dalam memadukan QHRP dan AC di UPTD BBI TPA Provinsi Lampung serta menganalisis faktor-faktor yang mempengaruhi pengimplementasiannya. Penelitian ini menggunakan pendekatan kualitatif untuk mendalami keunggulan QRHP dan AC. Teknik pengumpulan data dengan menggunakan teknik wawancara, dan dokumentasi. Wawancara dilakukan kepada 4 narasumber yang bekerja di UPTD BBI TPA. Teknik analisis data dalam penelitian ini mencakup prosedur reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa Strategi efektif untuk mengatasi tantangan dalam memadukan QHRP dan Budaya Ambidextrous di dalam UPTD BBI TPA mencakup pengembangan kebijakan dan prosedur yang mendukung praktek manajemen sumber daya manusia (SDM) yang berorientasi pada kualitas, serta promosi budaya ambidextrous yang mendorong inovasi dan adaptasi. Hal ini dapat dilakukan melalui pelatihan dan pengembangan karyawan, pemberian insentif, serta penciptaan lingkungan kerja yang mendukung kreativitas, efektivitas dan efisiensi kinerja. Faktor-faktor yang mempengaruhi implementasi QHRP dan Budaya Ambidextrous termasuk dukungan kepemimpinan yang kuat, ketersediaan sumber daya yang memadai, dan budaya organisasi yang mendukung perubahan ke arah lingkungan kerja yang lebih sehat. Selain itu, pengakuan terhadap keberagaman individu dalam organisasi dan komunikasi yang terbuka juga merupakan faktor penting dalam memastikan keberhasilan strategi ini. Implikasi dari penelitian ini adalah penekanan pada perlunya perbaikan dalam manajemen SDM, termasuk strategi rekrutmen yang lebih selektif, pelatihan yang terarah, dan peningkatan pemantauan kinerja pegawai.
PRODUCT VALUE PROPOSITION, SOURCE INFORMATION, TRUST AND PURCHASE DECISION IN UMRAH TRAVEL SERVICES: A SYSTEMATIC LITERATURE REVIEW Hasrun Afandi UmpuSinga; Iskandar Ali Alam; Habiburrahman; Andala Rama Putra Barusman
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 6 No. 1 (2026): Multazam: Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/smk9pp91

Abstract

This study aims to synthesize international journal articles on the relationships among Product Value Proposition, Source Information, Trust, Purchase Intention, and Purchase Decision in the context of Umrah travel services. A Systematic Literature Review (SLR) was conducted, analyzing 42 peer-reviewed articles retrieved from Scopus, Web of Science, ScienceDirect, Emerald Insight, Taylor & Francis Online, SpringerLink, Wiley Online Library, and Google Scholar during 2003–2024, following the PRISMA 2020 guidelines. The findings indicate that Product Value Proposition and Source Information act as initial stimuli reducing uncertainty and forming Trust. Trust then strengthens Purchase Intention, which subsequently leads to Purchase Decision. This study contributes to the literature by integrating Asymmetric Information Theory, Signaling Theory, Trust Theory, and the Theory of Planned Behavior into a conceptual framework specific to Umrah travel services, addressing both theoretical gaps and practical implications for PPIU providers.
 Kontribusi Brand Image Dan Brand Awareness Terhadap Pembentukan Brand Equity Produk Keripik Singkong : (Studi Kasus: Keripik Singkong Cavora) Bella Agustia Hasyim; Andala Rama Putra Barusman
Jurnal Teknologi dan Manajemen Industri Terapan Vol. 5 No. 1 (2026): Jurnal Teknologi dan Manajemen Industri Terapan
Publisher : Yayasan Inovasi Kemajuan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55826/jtmit.v5i1.1626

Abstract

Keripik singkong merek Cavora memiliki kualitas rasa yang kompetitif dan inovasi varian, namun kesadaran merek (brand awareness) konsumen terhadap Cavora masih cenderung beragam, fenomena yang dapat dilihat dari perilaku pembelian konsumen yang tidak selalu mempertimbangkan merek, melainkan memilih berdasarkan harga dan ketersediaan produk. Hal ini menunjukkan bahwa brand equity Cavora belum sepenuhnya mampu memengaruhi preferensi konsumen secara kuat. Tujuan penelitian ini adalah untuk mengetahui kontribusi brand image dan brand awareness terhadap pembentukan brand equity produk keripik singkong Cavora. Jenis penelitian ini adalah penelitian kuantitatif. Populasi dalam penelitian ini adalah konsumen keripik singkong merek Cavora di Bandar Lampung dengan teknik purposive sampling sebanyak 60 responden. Analisis data menggunakan analisis regresi linier berganda. Hasil penelitian diperoleh Brand Image memiliki berkontribusi positif terhadap pembentukan brand equity pada keripik singkong merek Cavora. Brand Awareness memiliki berkontribusi positif terhadap pembentukan brand equity pada keripik singkong merek Cavora. Brand Image, Brand Awareness memiliki berkontribusi positif secara bersama-sama terhadap pembentukan brand equity pada keripik singkong merek Cavora.
Private University Performance: Leadership Commitment, Intellectual Capital, Collaborative Capability, and Competitive Advantag Irsan Aras; Iskandar A.A; Defrizal Defrizal; Andala Rama Putra Barusman; Afrizal Nilwan
Reviu Akuntansi, Manajemen, dan Bisnis Vol 6 No 1 (2026): Maret
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/rambis.v5i3.6849

Abstract

Purpose: This study explains how leadership commitment and intellectual capital are converted into private university performance through collaborative capability and competitive advantage. Research Methodology: A quantitative, explanatory, cross-sectional survey was conducted among private higher education institutions supervised by LLDikti Region II in Southern Sumatra, Indonesia. Proportionate stratified random sampling selected 39 institutions from a population of 160. Data from 395 leaders and managerial personnel were collected using five-point Likert scales and analyzed with structural equation modeling in LISREL 8.80. Results: The model explained 80% of the variance in collaborative capability, 84% in competitive advantage, and 88% in institutional performance. Leadership commitment did not significantly predict collaborative capability or competitive advantage, although it had a positive direct effect on performance. Intellectual capital significantly predicted all three outcomes. Collaborative capability strengthened competitive advantage but had no significant direct effect on performance, while competitive advantage was the strongest predictor of performance. Conclusions: Strategic resources generate institutional outcomes when they are organized into stakeholder-valued advantages. Limitations: The cross-sectional, single-source design and regional setting limit causal and broader generalization. Contributions: The study extends resource-based and dynamic-capability reasoning by identifying collaborative capability as a resource-conversion mechanism and offers practical priorities for capability building in private higher education.
Service Experience Capability Effects on Patient Satisfaction Through Expectation Disconfirmation in Primary Healthcare Saifur Rahman; Finorina Finorina; Iskandar Ali Alam; Andala Rama Putra Barusman; Habiburahman Habiburahhman
Reviu Akuntansi, Manajemen, dan Bisnis Vol 6 No 1 (2026): Maret
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/rambis.v5i3.6974

Abstract

Purpose: This study aims to develop and test a model explaining the effect of Service Experience Capability (SEC) on patient satisfaction through disconfirmation mediation in primary inpatient healthcare services. SEC is conceptualized as a higher-order organizational capability that integrates organizational processes, technology, and patient interactions to enhance service experiences.Research Methodology: This study employed a quantitative explanatory survey with a cross-sectional design involving 150 patients from Rahayu Main Inpatient Clinic and Ciko Main Inpatient Clinic in Lampung Province, Indonesia. Data were collected using purposive sampling and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS version 4.1.1.2.Results: The findings show that SEC positively and significantly affects disconfirmation and patient satisfaction. Disconfirmation also significantly influences satisfaction and partially mediates the relationship between SEC and patient satisfaction, emphasizing the role of experience management in shaping patient evaluations.Conclusions: Patient satisfaction is influenced not only by clinical service quality but also by organizational capability in managing service experiences.Limitations: This study is limited to two inpatient clinics and a cross-sectional design.Contributions: It contributes to healthcare management literature by positioning SEC as a higher-order capability and explaining its role in improving patient satisfaction through disconfirmation mechanisms.
Co-Authors . Marzuki . Riswan A Suharyo A.A, Iskandar Aan Zeni Abdillah Abdillah Adhitya Pratama Adi Gunawan Adiati Ameci Adithiya Adithiya Afriansyah, Reffi Afrizal Nilwan Agus Purnomo Agus Purnomo Ahmad Cucus Ahmad Firdaus Ahmad Paruji Amatiria, Gustop Aminah Amisa Fitri, Elysa Andika Okta Wijaya Andini Aquasita Anggrita Denziana Anugerah, Erwin C Appin Purisky Redaputri Aprinisa Arfina Shella Meilany Arif Rahman Arseta Yudha Lesmana Arya Febru Augustine, Nuraini Maya Azis Salam Bambang Sumbogo Belinda, Sherliana Bella Agustia Hasyim Benny Prakarsa Yustianto Budhi Waskito Chintana, Andayu Juhawa Darwin HS Dedemas Febriyanti Defrizal Defrizal Defrizal Defrizal Dewi Komala Sari Dian Anggraini DIKI CAHYADI Dodi Irwansyah Eka Travilta Oktaria Eka Travilta Oktaria Eka Travilta Oktaria Eka Travilta Oktaria Eka Travilta Oktaria Estutryas Primatarani Finorina Finorina Finorina, Finorina Firdaus Ali Firdaus Aljihadi Firdinan Puja Firtiliza Zatadini Fitri Fitri Fitryansyah, Alya Fritz Akhmad Nuzir Gita Leviana Putri Habbiburahman Habbiburahman Habibburahman Habiburahman, Habiburahman Habiburrahman Habiburrahman Habiburrahman Habiburrahman, Habiburrahman Haninun Hasrun Afandi Umpusinga Hasrun Afandi UmpuSinga Hasrun Afandi UmpuSinga Helmita Helmita Hendri Dunan Herry G Soedarsa Humaeni, Ali Humaeni, Ali Indah Suprihatin Indriani, Novita Irsan Aras Irsan Aras Irsandi Iskandar A.A Iskandar A.A Iskandar Ali Alam Iskandar Muda Pohan Ivan Batara Jhon Hendrik Joko Setiadi Kenedhy Kinsyafman Khairudin Khairudin Khairudin Khairudin Khunsu KHUNSU Lukmanul Hakim Lulu Syifa Arizki LUWIHA LUWIHA M. Agus Nasor Al-Kahfi M. Denu Poyo M. Oktaviannur M. Yusuf S. Barusman Maharanni Dessully Mardofian Akrom Munthasir Maria Shusanti Febrianti Maria, Dwi Yutika MARTHALENA, YENNY Marzuki, Marzuki Mega, Selfia Alke Meria, Dwi Yutika Merina Adam Mubarokah, Zakiatul Muhammad Fakhri Mulyono Mulyono Nadia Desti Chaerunisa Niki Agus Santoso Nopita Sari Novalia Rosa Novitasari, Meidi Nurdiawansyah Okta Ainita Oktaria, Eka Travilta Oktavia, Resti Oktaviani, Miranda Pungky Nanda Raras Pungky Nanda Raras Pungky Nanda Raras Putri, Gita Leviana Rahma Sweda Asmara Rahman, Saifur Rahmat Indra Pratama Anom Raras, Pungky Nanda Refyana Anindya Wirawan, Reni Nursyanti Resti Oktavia Ricko Marcellino Rina Loliyana Rini Velita Riza Muhida Robenson Robenson Saifur Rahman Saifur Rahman Sapmaya Wulan Saptarini, Veronika Septia Alviarni Setyaningsih, Leni Sindy Astuti Siti Nur Fadillah Soewito Soewito Sri Surya Sri Vesvaningsih Suhaimi Suhaimi Suhaimi Suhaimi Sumbogo, Bambang Sumbogo, Bambang Sunarmi Sunarmi Sunarmi Sunarmi Sunarmi Sunarmi Suryana, Marceilla Syamsu Rizal Syamsurizal Syamsurizal Tania Permata Yanra Taqwan Thamrin Tina MB Virgawenda Tina MB Virgawenda Tina Miniawati Barusman Travel Valeri Mercuri Tri Lestira Putri Warganegara Trianisa Aldina Fitri Sudiana Umpusinga, Hasrun Afandi Vanessa Gabriela Vanessa Gabriela Vina Petricia Wenny Permata Sari Yenny Marthalena Yenny Marthalena Yety, Yety Yosepha Windi Arini Yoshoa YOSHOA Yuni Astini Yuniastini, Yuniastini Yustianto, Benny Prakarsa Yuyun Safitri Zaidirina Zaidrina Zaqiyah, Ulfa