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INNOVATION IN DIGITAL MOTOR VEHICLE TAX PAYMENT THROUGH E-SAMSAT IN SIDOARJO REGENCY: CHALLENGES AND OPPORTUNITIES IN IMPLEMENTATION Fa’izah, Meifa Nur; Mursyidah , Lailul
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.321

Abstract

Objective: This study aims to analyze the implementation of the E-Samsat system for motor vehicle tax payments in Sidoarjo Regency, with a focus on its challenges and opportunities in enhancing efficiency and public compliance. Method: A mixed-methods approach was employed, combining qualitative and quantitative data through taxpayer surveys, interviews with government officials, and secondary sources such as governmental reports and prior studies on digital taxation. Qualitative data were analyzed thematically, while quantitative data were examined using descriptive statistics. Results: The findings indicate that the E-Samsat system has improved accessibility and convenience for taxpayers, yet significant challenges persist, including inadequate internet infrastructure in rural areas, low levels of digital literacy, and concerns regarding system security. Despite these barriers, the study highlights opportunities for strengthening public compliance and government revenue through infrastructure improvements, expanded socialization programs, and enhanced security measures. Novelty: This research contributes new insights into the digital transformation of taxation systems in Indonesia by addressing both the limitations and potential of E-Samsat. The study offers practical recommendations for optimizing system effectiveness and provides a framework for advancing efficient and sustainable public service innovations in local governance.
THE EFFECTIVENESS OF THE MARRIAGE MANAGEMENT INFORMATION SYSTEM (SIMKAH) IN IMPROVING THE QUALITY OF MARRIAGE ADMINISTRATION SERVICES AT THE OFFICE OF RELIGIOUS AFFAIRS (KUA) OF CANDI SUB-DISTRICT Zahraamadhani, Salsabila Az; Mursyidah, Lailul
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.334

Abstract

Objective: This study aims to evaluate the effectiveness of the implementation of the Marriage Management Information System (SIMKAH) in improving the quality of marriage administrative services at the Office of Religious Affairs (KUA) in Candi District. Method: A descriptive qualitative approach was employed, utilizing data collection techniques such as in-depth interviews, direct observation, and document analysis, and data were analyzed using the interactive model of Miles and Huberman, with triangulation applied to ensure data validity. Result: The findings reveal that SIMKAH enhances service responsiveness by improving time efficiency and digital access, reinforces transparency through the disclosure of costs and procedures, and strengthens internal accountability via auditable digital records, however, the implementation still faces several challenges, including limited infrastructure, low digital literacy among the community, and suboptimal functionality of interactive features such as data revision and complaint tracking. Novelty: These findings suggest that SIMKAH holds significant potential as a form of digital transformation in public services, nevertheless, further development is needed to ensure greater inclusiveness and public participation, and this study contributes to the formulation of digital policy improvements in marriage service administration, particularly at the sub-district level.
IMPLEMENTATION OF E-GOVERNMENT THROUGH THE SIDOARJO PEOPLE'S SERVICE SYSTEM (SIPRAJA) IN SIDOKERTO VILLAGE, BUDURAN DISTRICT, SIDOARJO REGENCY Ahzana, Irma Fa'ada; Mursyidah, Lailul
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.336

Abstract

Objective: The use of information technology in public services represents a strategic initiative in bureaucratic reform, and the Sidoarjo Regency Government has introduced the SIPRAJA (Sidoarjo People’s Service System) application as an e-government innovation to enhance service quality. This study aims to examine the implementation of the SIPRAJA application in Sidokerto Village, Buduran District, Sidoarjo Regency, and to analyze the factors influencing its effectiveness. Method: A qualitative descriptive approach was employed with purposive sampling to determine research subjects, focusing on the Sidokerto Village Hall as the research locus. Data were collected through observation, interviews, and documentation, and analyzed using Edward III’s policy implementation indicators. Results: The findings reveal that SIPRAJA implementation in Sidokerto Village is relatively effective, with two-way communication established between the government and community, although challenges persist among elderly users. Human resources and infrastructure are generally adequate, yet limitations such as the absence of dedicated computers and recurring technical issues remain. The implementers demonstrate positive attitudes, and bureaucratic structures are functional but lack specific SOPs for SIPRAJA operations. Novelty: This research contributes by highlighting the practical challenges of e-government implementation at the village level and emphasizing the urgency of both technical and administrative improvements to optimize digital public services
THE EFFECTIVENESS OF E-GOVERNMENT THROUGH THE MLAKU DEWE (BMW) FILE IN MASANGAN WETAN VILLAGE, SUKODONO DISTRICT Sabila, Nauly; Mursyidah, Lailul
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.338

Abstract

Objective: This study aims to evaluate the effectiveness of the implementation of e-government through the Mlaku Dewe (BMW) File application in Masangan Wetan Village, Sukodono District, as an effort to enhance the quality of public services in densely populated areas previously constrained by manual administrative systems. Method: A descriptive qualitative approach was employed, utilizing structured interviews and observations, with the analysis guided by Richard M. Steers’ theory of organizational effectiveness, which emphasizes goal achievement, integration, and adaptation. Results: Findings indicate that the BMW application significantly improves service efficiency by reducing processing time from 3–4 days to 1–2 hours, streamlining bureaucratic procedures, and enhancing public satisfaction. The system further facilitates multi-user access, online document tracking, and integration with local community structures such as RT/RW. Nevertheless, challenges persist, particularly regarding limited socialization efforts and the need to strengthen the technical capacity of village officials. Novelty: This research contributes by offering a unique analysis of e-government at the village level through the lens of organizational effectiveness theory, demonstrating that the BMW application serves as an innovative model for advancing digital governance in local contexts.
IMPLEMENTATION OF THE TUMBAS APPLICATION AS A DIGITAL ECOSYSTEM IN PROMOTING THE GROWTH OF MSMES IN MOJOKERTO REGENCY Yuda, Satya Arya; Mursyidah, Lailul
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.342

Abstract

Objective: This study aims to analyze the implementation of the Tumbas application as a digital-based public service innovation initiated by the Mojokerto Regency Government to support the empowerment of local MSME actors, emphasizing not only the provision of technology but also the effectiveness of policy execution and community acceptance. Method: The research adopts a descriptive qualitative approach with data collected through in-depth interviews with policy implementers and MSME actors, field observations, and document analysis. Data were analyzed using the Miles and Huberman model, consisting of data reduction, data presentation, and conclusion drawing. Results: The findings show that the Tumbas application has successfully connected MSME actors with the digital market, enhancing accessibility and openness, though challenges persist in technological literacy, sustainability of assistance, and inter-agency coordination. Additionally, bureaucratic structures and human resources have been streamlined to better support this digital service system. Novelty: This research provides an evaluative perspective on the Tumbas application as a localized digital ecosystem, positioning it not only as a transaction platform but also as an instrument of regional economic development policy, integrated with George C. Edwards III’s public policy implementation framework.
IMPLEMENTATION OF THE DISASTER RESILIENT VILLAGE PROGRAM THROUGH THE HEXAHELIX APPROACH IN BUNGURASIH VILLAGE, WARU DISTRICT Audy Arilia, Syavira; Mursyidah, Lailul
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.346

Abstract

Objective: This study aims to analyze the implementation of the Disaster Resilient Village (Destana) program in Bungurasih Village, Waru District, Sidoarjo Regency, focusing on efforts to build community capacity in disaster mitigation through a collaborative framework. Method: A descriptive qualitative approach was employed, utilizing triangulation techniques of interviews, observations, and documentation, with analysis guided by the Hexahelix collaboration model and Edward III’s policy implementation dimensions of communication, resources, disposition, and bureaucratic structure. Results: The findings indicate that although Bungurasih Village has not been formally integrated into the BPBD Destana system, disaster management activities have been implemented collaboratively and participatively. The village government actively fosters partnerships with MSMEs through Bumdes and leverages social media for information dissemination. Community participation is evident in evacuation and logistics, yet engagement from academics, the business sector, and formal mass media remains limited. Key obstacles include inadequate emergency communication systems, limited resources, and bureaucratic delays in logistics. Novelty: This study highlights the application of the Hexahelix approach as a practical and adaptive model for strengthening disaster resilience at the village level, offering new insights into the integration of local governance, community participation, and cross-sector collaboration in disaster risk reduction.
THE IMPLEMENTATION OF E-GOVERNMENT THROUGH THE VILLAGE FINANCIAL SYSTEM APPLICATION (SISKEUDES) IN PAGERWOJO VILLAGE, BUDURAN SIDOARJO Agustin, Febby Dwi; Mursyidah , Lailul
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.347

Abstract

Objective: This study aims to analyze the implementation of the Village Financial System Application (SISKEUDES) as a form of E-Government in improving financial management in Pagerwojo Village, Buduran District, Sidoarjo Regency. Method: The research employs a qualitative descriptive approach with data collected through interviews, observations, and documentation. Results: The findings show that the implementation of SISKEUDES has enhanced efficiency, accountability, and transparency in village financial management. Prior to its adoption, financial reporting was conducted manually, which often led to errors and delays, whereas with SISKEUDES, financial processes became more structured and aligned with regulatory standards. Nevertheless, challenges persist, including limited human resources, inadequate internet infrastructure, and suboptimal transparency toward the community. Moreover, based on Indrajit’s (2005) six components of E-Government, the aspect of Citizen Interaction remains weak, as the village lacks a dedicated digital platform such as a website or community service application. Novelty: This study contributes by providing an evaluative perspective on SISKEUDES not only as a financial management tool but also as a catalyst for strengthening governance, emphasizing the need for capacity building and digital infrastructure development to ensure sustainability and inclusivity in village-level E-Government practices.
THE EFFECTIVENESS OF THE SISKUEDES IN FINANCIAL MANAGEMENT IN JUNGWANGI VILLAGE Sulistiya, Gita Nanda; Mursyidah, Lailul
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.348

Abstract

Objective: This study aims to measure the effectiveness of the Village Financial System (SISKEUDES) in financial management within Jungwangi Village, Krian District. Method: A qualitative research design was employed, with data collected through field observations, interviews with key informants, and documentation analysis. Results: The findings, analyzed using the theoretical perspectives of Amas et al. (2020) and Aeni M. et al. (2022), indicate that the implementation of SISKEUDES in Jungwangi Village has been effective, as all stages of financial management have been carried out according to established procedures. However, challenges persist, particularly at the final reporting stage, where the central server often encounters errors or becomes inaccessible. This problem is attributed to high levels of simultaneous access by multiple village operators across different regions, creating system overloads. Novelty: This study contributes to the literature by highlighting not only the effectiveness of SISKEUDES in improving village-level financial governance but also by addressing technical barriers related to server capacity and system accessibility, which remain underexplored in previous research on digital financial management systems at the village level.
THE IMPLEMENTATION OF E-GOVERNMENT THROUGH THE VILLAGE INFORMATION SYSTEM (SID) IN KUREKSARI VILLAGE, WARU DISTRICT, SIDOARJO REGENCY Purnomo, Fellita Intan Putri; Mursyidah, Lailul
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.349

Abstract

Objective: This study aims to analyze the implementation of the Village Information System (SID) in Kureksari Village in accordance with Sidoarjo Regent Regulation Number 98 of 2022, focusing on the factors that support and hinder the provision of transparent information services for the community. Method: A qualitative descriptive case study approach was employed, with data collected through observation, interviews, and documentation, and analyzed using Indrajit’s (2005) balanced e-government scorecard framework, which includes the dimensions of benefits, efficiency, participation, transparency, and change management. Results: The findings reveal that supporting factors include adequate budget allocation for facilities, infrastructure, and SID procurement, as well as strong participation from community organizations and NGOs that actively contribute to system utilization. However, inhibiting factors persist, including ineffective website implementation, limited technological skills among village staff due to insufficient training, and frequent system errors caused by overlapping electronic service platforms. Novelty: This research contributes by applying the balanced e-government scorecard to evaluate SID at the village level, offering new insights into how financial resources and community participation can strengthen implementation, while highlighting the urgent need for capacity building and system integration to ensure more effective and transparent village governance.
IMPLEMENTATION OF THE “SI SUPERLARIS” POLICY IN HEIR REGISTRATION SERVICES AT THE GRABAGAN VILLAGE GOVERNMENT, TULANGAN Yulianto, Jovanca Lintang Arwana; Mursyidah, Lailul
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.356

Abstract

Objective: This study aims to analyze the implementation of digital public service policies through the Si Superlaris application in managing inheritance statements in Grabagan Village, Tulangan District, Sidoarjo Regency. Method: A descriptive qualitative approach was employed, using George C. Edward III’s policy implementation model, which emphasizes communication, resources, implementer disposition, and bureaucratic structure. Data were obtained through interviews, observations, and documentation to ensure validity through triangulation. Results: The findings reveal that the implementation of Si Superlaris aligns with the four dimensions of policy implementation. Communication has been effectively established through socialization and inter-operator communication groups; human resources are considered sufficient; and implementer commitment remains positive. Nonetheless, technical challenges persist, particularly regarding the incompatibility of digital documents with external institutional requirements, limiting full integration. These results underscore the need for cross-sectoral collaboration and continuous system updates to strengthen digital service delivery. Novelty: The originality of this study lies in its examination of the digitization of inheritance administration services at the village level, a relatively unexplored area in public policy research, thereby offering new insights into the role of local governance in advancing digital transformation.
Co-Authors Abiyyah, Eka Azhar Adellia Eka Wandira Agnes Tri Mahnolita Agustin, Febby Dwi Agustin, Tiara Agustina, Isna Ahmad Choirul Fathihin Ahmad Fikri Alif Muzakki Ahzana, Irma Fa'ada Aini, Muwaffiq Lailatul Ainun Najib Ainurrohman, Muhammad Alief Akhsanur Rizqi, Muhammad Aqil Alfadinda, Tarissa Putri Alfi, Lisa Dwi Alfiyanti, Nurin Amalia, Rikha Amelia Juli Fernanda Anafi Dewi Anggraini Andini, Flosovi Anggraeni, Faradilla Dwi Anggraeni, Risa Prasasti Aprillia Hartiningtyas Arydianti, Fadila Putri Audy Arilia, Syavira Aviyah, Aviyah Ayu Purbasari Balqis, Diana Bambang Pujianto Bambang Pujianto Bambang Santoso Haryono Baskoro, Deny Indra Bella Ayu Sabrina Betari Rus Maylita Bhaskara, Gasti Dias Choiriyah, Ilmi Dea Marista Devi Novitasari, Devi Dewi Lestari Dewi Dian Rahma Santoso Dona Amalia Wardana Dona Amalia Wardana Dwi Novia, Santi Dwi Putri, Novia Dwi Rahayu Dwinta, Elzha Cindi Elisa Indah Suryani Eni Rustianingsih Fadila Putri Arydianti Faizin, Moh. Faradilla Dwi Anggraeni Faradilla Dwi Anggraeni Fatthurahman, M. Aditya Fauziah, Lusi Indri Fa’izah, Meifa Nur Firda Anggi Prianka Fitria Nur Pangestu Fitria Rizki Wijaya Gusti Ilman Akbar Haditiya, Dwi Meliyarosa Hanny Pradany Putry Hary Putra Wibowo Hendra Sukmana Heri, Mohammad Hermawan, Irdani Hidayahtullah, Ananda Putri Ida Ayu Putu Sri Widnyani Iis Dwi Arizqi Ikhsan Setiawan Ikhsan Setiawan Ilmi Usrotin Choiriyah Intan Nical Wahyu Tifany Irmayanti Dwi Saputri Islami, Silvia Islami, Sovia Cahayanti Islamic Nurfajriyah Isna Fitria Agustina Isnaini Rodiyah Istanto, Hadi Iva Mareta Dewi Kartikasari, Trisnaning Khikmawati, Nurul Khilmi, Lailatul Khirom, Zitni Syifa’al Kornelia, Bella Anggun Kozin Laila Ihza Masithah Lailatul Fitriah LAILATUL FITRIAH Lailatul Khilmi Laksono Reni Allysa Putri F Lestari, Dita Dwi Lestari, Wahyu Indah Madinah, Charisma Eka Mai Puji Lestari Makhfud Mardiyono Mardiyono Masithah, Laila Maulidia Maulidia, Maulidia Maylita, Betari Rus Monicha, Mawar MUFIDAH, LAILATUL Muhammad Diaz Handa P Muhammad Evan Firzatulloh Y Muhammad Prayoga Arianto MUSLIMIN Mutrafidah, Rizky Marriery Muzakki, Ahmad Fikri Alif Mu’afah Nur Romadhoni Nabillah, Reine Nada, Silvi Qothrun Nadya Rizqiyah Naila Syafa Rahmaniyah Naini , Kusnul Khuluqin Ningtias, Mala Nuraif Tri Nofi, Nofi Noor Fatimah Mediawati Novi Andriani Firdaus Novianigsih, Erisa Permadani Bella Novinda Pricilia Novita Dwi Herlina Nugraeni, Annisa Cahyaning Nur Fadillah, Nur Nur Maghfirah Aesthetika Nur Qomariyah, Halimatus Laili Nur, Muhammad Sofyan Nurfajriyah, Islamic Nurisnain, Mahdarizky Muhammad Nuriyah, Rizky Sinta Omega Puspita Pamungkas, Tri Yan Putra Pane, Chairunnas Parwestri, Diana Pitaloka, Icha Octavia Dyah Pramita, Emy Dewi Prasiwi, Safira Diah Pujo, Pujo Purnomo, Fellita Intan Putri Putra Wibowo, Hary Putri, Desi Diana Putry, Hanny Pradany Rachmawati, Dyah Febri Radita Andriana Madjid Rafsanjani, Moch. Jalaluddin Rahma Ayu Nurlitha Rahmadani, Rafdiah Iftisyah Reni Allysa Putri Faradina Riana, Arisma Desy Ridwan Ridwan Rizky Sinta Nuriyah Rizqiyah, Nadya Rokmahwati, Pungki Romadhona, Ferina Rostania, Cici Mei Nur Ruci Arizanda R Sabila, Nauly Sabrina, Bella Ayu Safira Yuliana Putri Sakti Tia Salma Eka Atminingsih Salsabillah, Ni’matus Hilda Sekar Arum Puspita Ramadhani Sentifolia, Shendya Rossi Setyoningasih, Ari Shenia Agustin Shintya Kurniawati Shobakh, Nur Izzatus Sifak Duwi Kistanti Silvia Rahmawanti, Mada Siswapranata , Fadiana Zahra Sri Budi Purwaningsih Sukmono, Rita Sulistiya, Gita Nanda Sutanto, Slamet Hari Suwanti, Julia Eka Cesar Suwardi Suwardi Suwito, Anggara Tri Syari Nur Zahro Tinara, Ella Triebuana Dewi Hayuningtyas U.B, Ahmad Riyadh Ulhaq, Naufal Alwan Dhiya Utami, Fitria Rochma Wahyu Taufiq Waluyo, Ahmad Didit Winarko, Arief Dwi Winarti Winarti Wirahayu, Choif Puspa Wiwit Hariyanto Yuda, Satya Arya Yulianto, Jovanca Lintang Arwana Yusuf Hariyoko Zahraamadhani, Salsabila Az Zahran, Evan Dwi Zuhri, Muchamad Syaifuddin