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Employee Performance in Population Services Quality Timeliness and Technology Use Aviyah, Aviyah; Mursyidah, Lailul
Indonesian Journal of Cultural and Community Development Vol 15 No 3 (2024): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v15i3.1095

Abstract

General Background: Employee performance in public administration is crucial for service quality. Specific Background: This study examines employee performance in population administration services at Kupang Village, Jabon District, Sidoarjo Regency, focusing on community needs and technological adaptation. Knowledge Gap: While prior research has addressed public service performance, gaps exist regarding specific performance indicators in local contexts. Aims: This study aims to analyze performance using five indicators: Work Quality, Timeliness, Initiative, Ability, and Communication. Results: Findings show optimal work quality and initiative, yet timeliness and ability are partially lacking due to attendance issues and varying technological skills. Novelty: This research highlights the interplay between employee competencies and community demographics. Implications: Enhancing training in technology and establishing clear protocols could significantly improve service delivery and community satisfaction, fostering better governance and public trust. Highlights: Optimal Work Quality: Employees demonstrate high-quality service through detailed work and effective communication with the community. Need for Timeliness: Issues with employee punctuality impact overall service delivery and community satisfaction. Technological Competency: Varying levels of technology use among employees highlight the need for targeted training and support. Keywords: Employee Performance, Service Quality, Community Needs, Population Administration
Overcoming Barriers in Infrastructure Development Planning and Community Involvement Ainurrohman, Muhammad Alief; Mursyidah, Lailul
Indonesian Journal of Cultural and Community Development Vol 15 No 3 (2024): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v15i3.1098

Abstract

Abstract. The success of national development is often reflected in infrastructure improvements at the village level, particularly in promoting community welfare. In the specific context, Wunut Village in Porong District, Sidoarjo Regency, faces challenges in infrastructure planning, including transparency issues and limited community participation. The knowledge gap lies in the need for effective infrastructure planning to optimize the use of available resources and to identify obstacles in rural development. This study aims to analyze the village's development planning and identify barriers using a qualitative approach. Based on Syaodih's theory, focusing on achieving better goals, optimizing resources, addressing limitations, and ensuring efficiency, the results show a lack of transparency in the village work plan and passive community participation. This research's novelty highlights the critical role of transparency and engagement in successful infrastructure planning. The implications suggest enhancing community involvement and transparency for more effective rural development. Highlights: Transparency in village government work plans is essential for effective infrastructure development. Community involvement must be improved to enhance the planning and implementation process. Strategic planning is key to overcoming limitations in rural infrastructure projects. Keywords: Infrastructure, Development Planning, Rural Development, Community Participation, Transparency
Performance Assessment of Village Apparatus in Population Administration Services Khirom, Zitni Syifa’al; Mursyidah, Lailul
Indonesian Journal of Cultural and Community Development Vol 15 No 3 (2024): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v15i3.1099

Abstract

The general background of this research highlights the importance of village apparatus performance in population administration services as a key factor in enhancing efficiency and accessibility of services for the community. The specific background focuses on the analysis of the performance of the Sumberejo Village apparatus in Sidoarjo, selected for its relevance as a representation in assessing service quality. The knowledge gap identified in this study pertains to the lack of comprehensive evaluation regarding productivity, service quality, and accountability in the context of administrative services. The aims of the research are to evaluate the performance of village apparatus in providing services and to offer recommendations for improvement. The results reveal that the performance of the village apparatus is inadequate, with productivity indicators showing good mental attitudes but lacking in technological understanding and work discipline. Service quality is also assessed as insufficient, as indicated by lengthy and complicated service times, resulting in criticism from the community. The novelty of this study lies in its qualitative descriptive analysis that explores practical challenges faced by local administrators. The implications of these findings suggest that improving technological understanding, work discipline, and streamlining service processes are essential for enhancing the quality of administrative services and meeting community expectations. Highlights: Analysis reveals inadequate performance in service delivery by village apparatus. Lack of technological proficiency among village staff affects service efficiency. Lengthy and complicated service processes lead to negative feedback from the community. Keywords: Performance, Service, Productivity, Quality, Accountability
Transformational Leadership in Muhammadiyah Association for Community Growth Romadhona, Ferina; Mursyidah, Lailul
Indonesian Journal of Cultural and Community Development Vol 15 No 3 (2024): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v15i3.1100

Abstract

Background: Transformational leadership is vital in educational settings, focusing on inspiring members to enhance performance. Specific Background: At Universitas Muhammadiyah Sidoarjo, key leaders, including the Rector, play a crucial role in creating an effective academic environment. Knowledge Gap: There is limited empirical evidence on the impact of transformational leadership on organizational performance and faculty motivation in this context. Aims: This study investigates the characteristics and effects of transformational leadership, emphasizing individualized consideration and motivational strategies. Results: The findings reveal that the Rector's leadership positively influences faculty motivation and recognition, illustrated by rewards like Umrah allowances. Novelty: This research enriches existing literature by analyzing transformational leadership within a specific educational framework. Implications: The study highlights the significance of leader recognition in higher education, suggesting that transformational practices can enhance faculty performance and promote a culture of excellence. Highlights : Impact on Motivation: Transformational leadership enhances faculty motivation through recognition and rewards. Leadership Characteristics: The Rector exemplifies individualized consideration, actively supporting faculty development. Cultural Improvement: Effective leadership fosters a culture of excellence and innovation within the institution. Keywords: transformational leadership, Muhammadiyah, faculty motivation, individualized consideration, higher education
Digital Public Services in Indonesia Show High Satisfaction and Adaptation Challenges Remain Fadillah, Nur; Mursyidah, Lailul
Indonesian Journal of Cultural and Community Development Vol 15 No 3 (2024): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v15i3.1105

Abstract

General background: Public service is an essential function of government, aimed at fulfilling citizen needs through the provision of goods, services, and administrative support in accordance with regulations. Effective public service requires continuous bureaucratic reforms. Specific background: Lemujut Village, in collaboration with the Population and Civil Registration Service of Sidoarjo Regency, introduced the Online Service (Plavon) application to improve population administration and civil registration services. However, the effectiveness of the Plavon application remains underexplored. Knowledge gap: There is limited research on the effectiveness of digital public service platforms like Plavon in rural Indonesian settings, particularly in terms of productivity, efficiency, satisfaction, and adaptability. Aims: This study aims to evaluate the effectiveness of the Plavon application in improving public service quality in Lemujut Village by analyzing five key elements: productivity, efficiency, satisfaction, adaptation, and development. Results: Findings indicate that productivity is high, with Plavon operators following procedures and maintaining public trust. However, efficiency is lacking, as some administrative processes fail to meet service time standards. Community satisfaction is notably high at 98.98%, but adaptation to digital services remains suboptimal due to inadequate socialization. Development efforts, such as coordinating via WhatsApp and establishing a call center, show significant progress. Novelty: This study provides a detailed evaluation of the Plavon application’s impact on village-level public services, highlighting the role of digitalization in improving service delivery while identifying challenges in community adaptation and efficiency. Implications: The findings suggest the need for enhanced socialization of digital services and continued development of digital infrastructure to ensure equitable access and efficiency in rural public services. Highlights: High public satisfaction, but service delays persist. Digital adaptation slow due to lack of community awareness. Effective coordination boosts service improvement efforts. Keywords: Public service, digital platform, Plavon, effectiveness, rural Indonesia
The Role of Posyandu Cadres in Reducing Stunting in the Community Muslimin; Mursyidah, Lailul
Indonesian Journal of Cultural and Community Development Vol 15 No 3 (2024): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v15i3.1117

Abstract

The general background stunting is a major health issue that threatens the quality of human resources in Indonesia. Specific background posyandu cadres play a crucial role in disseminating health information and educating mothers to prevent and reduce stunting in communities. Knowledge Gap: While previous research has focused on general health initiatives, there is limited evidence on the specific role of posyandu cadres in reducing stunting in rural areas. Aims this study to examine the role of posyandu cadres in reducing stunting rates in the local community. Results the findings demonstrate that posyandu cadres have successfully carried out their role by conducting regular health programs such as providing supplementary food, vitamin A, blood supplements for pregnant women, and monitoring child growth. These efforts have contributed to a steady decrease in stunting rates. Factors influencing the success of the programs include the knowledge and active participation of trained cadres, high community involvement, and support from local health workers and officials. Novelty this study highlights the importance of community-based health initiatives and posyandu programs in addressing stunting, emphasizing the need for well-trained cadres in achieving long-term health outcomes. Implication the research underscores the importance of continuing support for posyandu cadres through training and resources to further improve public health and reduce stunting rates in other regions. Highlights: Posyandu cadres are key in reducing stunting through regular health activities. Knowledgeable and trained cadres contribute to lower stunting rates. Local community and health worker support strengthen program success. Keywords: Stunting, Posyandu Cadres, Community Health, Child Nutrition, Rural Development
Evaluating SIKS-NG's Performance in Jabon District Social Welfare Mursyidah, Lailul; Nofi, Nofi
Indonesian Journal of Cultural and Community Development Vol 15 No 3 (2024): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v15i3.1120

Abstract

Background: The integration of information systems into social welfare initiatives is increasingly important in rural areas. Specific Background: This study examines the effectiveness of the Next-Generation Social Welfare Information System (SIKS-NG) in a specific village, highlighting the role of human resources and supporting infrastructure. Knowledge Gap: Previous research emphasizes the need for trained personnel but lacks comprehensive analysis of resource adequacy. Aims: The research assesses the effectiveness of SIKS-NG in updating social assistance data, focusing on operators and available resources. Results: Findings reveal that effective implementation relies on competent operators and sufficient technological resources, such as computers and smartphones. Novelty: This study offers a comparative analysis with prior research, highlighting improved resource provision. Implications: The results emphasize the need for local governments to invest in human capital and technology to enhance social welfare outcomes and address poverty effectively. Highlights : Effective implementation of SIKS-NG relies on trained operators. Adequate technological resources, including computers and smartphones, are essential. Local government investment in human capital enhances social welfare outcomes. Keywords: Social Welfare, Information System, SIKS-NG, Rural Development, Human Resources
Empowerment of Satlinmas in Improving Public Order and Security Winarko, Arief Dwi; Mursyidah, Lailul
Indonesian Journal of Cultural and Community Development Vol 16 No 1 (2025): March
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v16i1.1137

Abstract

The general background highlights the growing need for community involvement in safeguarding human rights and maintaining social stability, particularly in the context of regional apparatus empowerment. The specific background focuses on the role of Satlinmas in Candi District, where community members are organized to take an active part in protecting citizens against human rights violations. Despite existing research on community empowerment, there remains a knowledge gap regarding the effectiveness of Satlinmas in achieving these goals. This study aims to investigate how Satlinmas empowerment contributes to maintaining public order and security through a framework called Tri Bina, which encompasses Human Development, Business Development, and Environmental Development. The results indicate that Satlinmas has successfully enhanced community capacity through training and education, supported local businesses by ensuring a conducive environment for economic activities, and engaged in environmental preservation efforts. The novelty of this research lies in its comprehensive approach to community empowerment, emphasizing the interconnectedness of various developmental aspects. The implications of these findings underscore the importance of integrating community protection units into broader public safety strategies, highlighting the potential for improved community resilience and collaboration in safeguarding rights and maintaining order. Highlights: Community protection units improve public order and security. Tri Bina framework enhances human, business, and environmental development. SATLINMAS promotes community engagement in safety and environmental cleanliness. Keywords: Empowerment, Security, Environment, Community, Business
Improvement of Elderly Welfare Through Food Program Nur, Muhammad Sofyan; Mursyidah, Lailul
Indonesian Journal of Cultural and Community Development Vol 16 No 1 (2025): March
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v16i1.1140

Abstract

The general background increasing number of elderly in society requires effective welfare programs to meet their specific needs. Specific background in Indonesia, the Food Program of the Ministry of Social Affairs aims to provide essential nutritional support for this demographic group. Knowledge gap although this program has been implemented, there is still a lack of comprehensive analysis regarding its effectiveness and reach, especially in the Sidoarjo District. This study aims to fill this knowledge gap by evaluating the program through descriptive qualitative methods, including observation and interviews. Results findings indicate that the implementers' understanding of the program has improved due to socialization activities. Positive changes have been recorded among beneficiaries, demonstrating the program's potential to improve the welfare of the elderly. The novelty of this study lies in the comprehensive assessment of the components of the Food Program. Implications these findings can serve as a guide for improving and adapting social welfare programs in the future, emphasizing the importance of addressing the welfare of the elderly in community development initiatives. Highlights: Improved understanding of the Food Program through socialization activities. Need to increase the number of eligible elderly beneficiaries. Program meets health standards, indicating successful food provision. Keywords: Program, Food, Social, Effectiveness, Welfare
Efektivitas Penerapan Aplikasi Sistem Informasi Kesejahteraan Sosial - Next Generation (SIKS-NG) Dalam Pengusulan Bantuan Sosial Mursyidah, Lailul; Arydianti, Fadila Putri
Kolaborasi : Jurnal Administrasi Publik Vol 10, No 3 (2024): Desember 2024
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v10i3.16182

Abstract

This research aims to find out, analyze, and describe the effectiveness of the application of the Social Welfare Information System - Next Generation (SIKS-NG) application in proposing social assistance. This research uses a qualitative descriptive method with data collection techniques through direct observation, interviews, and documentation. The informants in this study were determined by purposive sampling, namely the Keper Village SIKS-NG operator, Mr. Imam Sugiantoro as the Head of the Welfare Section. The results of the research adjusted to the theory of Richard M. Steers show that in the adaptation indicator there are still obstacles in the lack of training, system update problems, and technical constraints. In the goal achievement indicator, there is a mismatch between the data on beneficiaries proposed by the village and those that come down from the center. And the integration indicator shows that there is a lack of socialization related to this application so that community involvement in proposing beneficiaries is also lacking.
Co-Authors Abiyyah, Eka Azhar Adellia Eka Wandira Agnes Tri Mahnolita Agustin, Febby Dwi Agustin, Tiara Agustina, Isna Ahmad Choirul Fathihin Ahmad Fikri Alif Muzakki Ahzana, Irma Fa'ada Aini, Muwaffiq Lailatul Ainun Najib Ainurrohman, Muhammad Alief Akhsanur Rizqi, Muhammad Aqil Alfadinda, Tarissa Putri Alfi, Lisa Dwi Alfiyanti, Nurin Amalia, Rikha Amelia Juli Fernanda Anafi Dewi Anggraini Andini, Flosovi Anggraeni, Faradilla Dwi Anggraeni, Risa Prasasti Aprillia Hartiningtyas Arydianti, Fadila Putri Audy Arilia, Syavira Aviyah, Aviyah Ayu Purbasari Balqis, Diana Bambang Pujianto Bambang Pujianto Bambang Santoso Haryono Baskoro, Deny Indra Bella Ayu Sabrina Betari Rus Maylita Bhaskara, Gasti Dias Choiriyah, Ilmi Dea Marista Devi Novitasari, Devi Dewi Lestari Dewi Dian Rahma Santoso Dona Amalia Wardana Dona Amalia Wardana Dwi Novia, Santi Dwi Putri, Novia Dwi Rahayu Dwinta, Elzha Cindi Elisa Indah Suryani Eni Rustianingsih Fadila Putri Arydianti Faizin, Moh. Faradilla Dwi Anggraeni Faradilla Dwi Anggraeni Fatthurahman, M. Aditya Fauziah, Lusi Indri Fa’izah, Meifa Nur Firda Anggi Prianka Fitria Nur Pangestu Fitria Rizki Wijaya Gusti Ilman Akbar Haditiya, Dwi Meliyarosa Hanny Pradany Putry Hary Putra Wibowo Hendra Sukmana Heri, Mohammad Hermawan, Irdani Hidayahtullah, Ananda Putri Ida Ayu Putu Sri Widnyani Iis Dwi Arizqi Ikhsan Setiawan Ikhsan Setiawan Ilmi Usrotin Choiriyah Intan Nical Wahyu Tifany Irmayanti Dwi Saputri Islami, Silvia Islami, Sovia Cahayanti Islamic Nurfajriyah Isna Fitria Agustina Isnaini Rodiyah Istanto, Hadi Iva Mareta Dewi Kartikasari, Trisnaning Khikmawati, Nurul Khilmi, Lailatul Khirom, Zitni Syifa’al Kornelia, Bella Anggun Kozin Laila Ihza Masithah LAILATUL FITRIAH Lailatul Fitriah Lailatul Khilmi Laksono Reni Allysa Putri F Lestari, Dita Dwi Lestari, Wahyu Indah Madinah, Charisma Eka Mai Puji Lestari Makhfud Mardiyono Mardiyono Masithah, Laila Maulidia Maulidia, Maulidia Maylita, Betari Rus Monicha, Mawar MUFIDAH, LAILATUL Muhammad Diaz Handa P Muhammad Evan Firzatulloh Y Muhammad Prayoga Arianto MUSLIMIN Mutrafidah, Rizky Marriery Muzakki, Ahmad Fikri Alif Mu’afah Nur Romadhoni Nabillah, Reine Nada, Silvi Qothrun Nadya Rizqiyah Naila Syafa Rahmaniyah Naini , Kusnul Khuluqin Ningtias, Mala Nuraif Tri Nofi, Nofi Noor Fatimah Mediawati Novi Andriani Firdaus Novianigsih, Erisa Permadani Bella Novinda Pricilia Novita Dwi Herlina Nugraeni, Annisa Cahyaning Nur Fadillah, Nur Nur Maghfirah Aesthetika Nur Qomariyah, Halimatus Laili Nur, Muhammad Sofyan Nurfajriyah, Islamic Nurisnain, Mahdarizky Muhammad Nuriyah, Rizky Sinta Omega Puspita Pamungkas, Tri Yan Putra Pane, Chairunnas Parwestri, Diana Pitaloka, Icha Octavia Dyah Pramita, Emy Dewi Prasiwi, Safira Diah Pujo, Pujo Purnomo, Fellita Intan Putri Putra Wibowo, Hary Putri, Desi Diana Putry, Hanny Pradany Rachmawati, Dyah Febri Radita Andriana Madjid Rafsanjani, Moch. Jalaluddin Rahma Ayu Nurlitha Rahmadani, Rafdiah Iftisyah Reni Allysa Putri Faradina Riana, Arisma Desy Ridwan Ridwan Rizky Sinta Nuriyah Rizqiyah, Nadya Rokmahwati, Pungki Romadhona, Ferina Rostania, Cici Mei Nur Ruci Arizanda R Sabila, Nauly Sabrina, Bella Ayu Safira Yuliana Putri Sakti Tia Salma Eka Atminingsih Salsabillah, Ni’matus Hilda Sekar Arum Puspita Ramadhani Sentifolia, Shendya Rossi Setyoningasih, Ari Shenia Agustin Shintya Kurniawati Shobakh, Nur Izzatus Sifak Duwi Kistanti Silvia Rahmawanti, Mada Siswapranata , Fadiana Zahra Sri Budi Purwaningsih Sukmono, Rita Sulistiya, Gita Nanda Sutanto, Slamet Hari Suwanti, Julia Eka Cesar Suwardi Suwardi Suwito, Anggara Tri Syari Nur Zahro Tinara, Ella Triebuana Dewi Hayuningtyas U.B, Ahmad Riyadh Ulhaq, Naufal Alwan Dhiya Utami, Fitria Rochma Wahyu Taufiq Waluyo, Ahmad Didit Winarko, Arief Dwi Winarti Winarti Wirahayu, Choif Puspa Wiwit Hariyanto Yuda, Satya Arya Yulianto, Jovanca Lintang Arwana Yusuf Hariyoko Zahraamadhani, Salsabila Az Zahran, Evan Dwi Zuhri, Muchamad Syaifuddin