Article Per Year (5 Year)
p-Index From 2021 - 2026
4.429
P-Index
This Author published in this journals
All Journal Jurnal Hukum PRO JUSTITIA Jurnal Dinamika Hukum Proceeding SENDI_U Jurnal Akta Jurnal Pengabdian Hukum Indonesia (Indonesian Journal of Legal Community Engagement) JPHI JOURNAL OF PRIVATE AND COMMERCIAL LAW Awang Long Law Review Jurnal Pengabdian kepada Masyarakat Nusantara JIAL (Journal of Indonesian Adat Law) PAMALI: Pattimura Magister Law Review AIWADTHU: Jurnal Pengabdian Hukum AJAD : Jurnal Pengabdian kepada Masyarakat Jurnal Bina Desa Contemporary Issues on Interfaith Law and Society Journal of Law, Poliitic and Humanities Asas wa Tandhim: Jurnal Hukum, Pendidikan, dan Sosial Keagamaan Hukum dan Politik dalam Berbagai Perspektif Nomos : Jurnal Penelitian Ilmu Hukum Annual Review of Legal Studies Journal of Law and Legal Reform The Indonesian Journal of International Clinical Legal Education Jurnal Abdimas Contemporary Issues on Interfaith Law and Society Law Research Review Quarterly
Rini Fidiyani
Unknown Affiliation
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 45 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Akta

 1 
Excellent Service Quality of Land Administration in Response to The Community A Comparative Study of Kendal Regency and Semarang City Salma, Lina; Fidiyani, Rini
JURNAL AKTA Vol 12, No 4 (2025): December 2025
Publisher : Program Magister (S2) Kenotariatan, Fakultas Hukum, Universitas Islam Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/akta.v12i4.50225

Abstract

This study aims to analyze the quality of excellent land administration services based on community response in two regions with different characteristics, namely Kendal Regency and Semarang City. The main issue examined focuses on differences in community perceptions and experiences of public services in the land sector, particularly regarding the aspects of speed, transparency, and professionalism of officials. The approach used is qualitative with a comparative case study design, which allows researchers to explore social phenomena in depth in a local context. Data were collected through semi-structured interviews, participatory observation, and documentation studies, with participants selected using purposive and snowball sampling. The results of the study identified three main themes, namely: (1) public perceptions of excellent service, (2) responsiveness and professionalism of officials, and (3) transparency and certainty of services. The Kendal community considers the friendliness of officials to be a key aspect of service, but still faces obstacles in terms of certainty of time and cost. Meanwhile, the people of Semarang consider the efficiency and openness of the digital system to be the main advantages, despite the challenge of the digital literacy gap. These findings reinforce the SERVQUAL theory by adding the dimensions of socio-cultural context and service digitalization. Theoretically, this study contributes to the development of adaptive service-based public administration studies, while practically providing recommendations for improving the capacity of officials and integrating inclusive digital service systems. Further research is recommended to explore the aspects of inclusiveness and digital literacy in public services in semi-rural areas.
Co-Authors Abimanyu, Arvi Anggito Ahmadi Hasan Al Amruzi, HM Fahmi Alkhair, Rayyan Allecya Nor Malita Sari Andry Setiawan, Andry Anitasari, Rahayu Fery APHA, Journal Manager Aryanda, Avilla Deva Azka, Syahna Hanani Channiago, Erin Daffa, Hafidz Damayanti, Ditta Dwi Dani Muhtada Dewi Sulistianingsih Dominikus Rato Emy Handayani Fauzan, Moh. Mustakim Fauzi, Agvin Gusti Muzainah Haidarrani, Ananda Hairani, Justika Hanum, Holy Latifah hilma paramita Irawaty Irawaty Jasmine, Rizkya Kevin Fausta Zahran Khoirina, Nisa Khomariyah, Maulida Nurul Lestari, Lilis Eka Marthalia, Sherly Niken Marthin, Marthin Masrukhi Masrukhi MHS, Wazir Arwani Mubarokah, Wakhidatul Muchammad Shidqon Prabowo Muhsen, Jamaluddin Jamal Muhsin Aseri, Muhsin Mukminto, Eko Mukti, Wisnu Ali Muna, Khozainul Musafa’, Alief Qurratul Ain Musbikhatil Khasanah, Shofiyani Ningsih, Ayup Suran Nugraheni, Prasasti Dyah Nugroho, Samuel Adi Nur Aida, Nur Nurul Fibrianti Nurwijayanti Pawana, Sekhar Chandra Prameswari, Larasati Prasetya, Rizky Andeza Prasetyo, Kresna Adi Pujiono Pujiono Purboningrum, Cahya Rini Purwoko, Agus Putra, Muhammad Reza Wahyu Artura Putra, Tegar Islami Putri, Debby Annisa Putri, Fadilla Elza Aida Putri, Sabila Rizki Mahadewi Qoiri, Mutmainah Nur Rahayu, Sang Ayu Putu Ramli, Asmarani Rasdi Rasdi, Rasdi Ratih Damayanti Ratna Laniati Retnani, Diyah Satya Rindia Fanny Kusumaningtyas Riyatno Riyatno Rofi Wahanisa Rosnidar Sembiring Salma, Lina Salsabila, Zahra Rani Sarfitri, Destika Santi Putri Sastroatmojo, Sudijono Simangunsong, Edward Michael Siti Nuzulia, Siti Sofiatun Sofiatun Sri Warjiyati Sudijono Sastroatmodjo, Sudijono SUGIARTO, LAGA Suprapto Suprapto Syukron Salam, Syukron Ubaidillah Kamal W, Widhiyanto Wahidah Wahidah Warayuda, Tirsa Mayfira Evelyne Wardana, Sefian Dwi Sukma Wardhani, Harumsari Puspa Wardhani, Putri Kusuma Widyastuti, Hilmania Winarsih Winarsih Yudistira, Ivan Bhakti Yuli Prasetyo Adhi Zeti Nofita Sari Ziyad, Ziyad