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All Journal Jurnal Ilmu Informasi Perpustakaan dan Kearsipan Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Record and Library Journal JIPI (Jurnal Ilmu Perpustakaan dan Informasi) JURNAL KEPEMIMPINAN DAN PENGURUSAN SEKOLAH Bibliotika : Jurnal Kajian Perpustakaan dan Informasi Pendas : Jurnah Ilmiah Pendidikan Dasar JURNAL PENDIDIKAN TAMBUSAI Nusantara Journal of Information and Library Studies (N-JILS) Jurnal STIE Semarang (Edisi Elektronik) Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Imam Bonjol : Kajian Ilmu Informasi dan Perpustakaan Shaut Al-Maktabah: Jurnal Perpustakaan, Arsip dan Dokumentasi Didaktik : Jurnal Ilmiah PGSD STKIP Subang Info Bibliotheca: Jurnal perpustakaan dan ilmu Informasi Journal of System and Computer Engineering Istinarah: Riset Keagamaan, Sosial dan Budaya Tsaqofah: Jurnal Penelitian Guru Indonesia YASIN: Jurnal Pendidikan dan Sosial Budaya ALSYS : Jurnal Keislaman dan Ilmu Pendidikan ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora VOKAL: Jurnal Ilmiah Bahasa dan Sastra Indonesia Journal of Creative Student Research Journal of Student Research Al-DYAS : Jurnal Inovasi dan Pengabdian kepada Masyarakat Innovative: Journal Of Social Science Research Nian Tana Sikka: Jurnal Ilmiah Mahasiswa Jurnal Penelitian Teknologi Informasi dan Sains Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi Al-Zayn: Jurnal Ilmu Sosial & Hukum QOSIM: Jurnal Pendidikan, Sosial & Humaniora Journal of Innovative and Creativity JERIT: Journal of Educational Research and Innovation Technology Jurnal Ragam Pengabdian Scinary : Science of Information and Library Abdi Humaniora: Jurnal Pengabdian Masyarakat Bidang Humaniora Jurnal Pendidikan dan Sosial Humaniora Ar-Rasyid: Jurnal Publikasi Penelitian Ilmiah Al Maktabah Jurnal kajian Ilmu dan Perpustakaan
Gustina Erlianti
Universitas Negeri Padang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Transportation Other

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Journal : Journal of System and Computer Engineering

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User Satisfaction level of Self-lending Machine using the End User Computing Satisfaction (EUCS) Model at the National Library of the Republic of Indonesia Aulia, Fitri; Erlianti, Gustina
Journal of System and Computer Engineering Vol 7 No 2 (2026): JSCE: April 2026
Publisher : Universitas Pancasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61628/jsce.v7i2.2612

Abstract

Libraries have undergone a significant transfomation from manual systems to automated services as part of advances in information technology. One innovation in circulation services is the implementation of self-lending machines to improve efficiency and user independece. This study aims to evaluate the utilization of self-lending machines at the National Library of the Republic on Indonesia using the End User Computing Satisfaction (EUCS) model, which includes ontent, accuracy, format, ease of use, and timeliness. This research employes a quantitative approach with a descriptive method. Data were collected through quastionnaires distributed to 86 respondents selected using purposive sampling. The results show that overall user satisfaction is categorized as ver satisfied. The content and accuracy dimensiones obtained the highest mean scores, followed by format and ease of use, while timeliness recorded the lowest score. These findings indicate that the system has been effectively implemented and is able to meet user needs, altough improvements are still required in terms of system responsiveness and usability. This study highlights the importance of continuous evaluation to enchance technology-based library services and improve user-oriented service quality.
Co-Authors Aditya Rachman, Aditya Afnella, Gita Tria Afnita Afnita Aldha Ananta Putri Aldi, Fauzi Amellya Fitri Amril Amir Amril Amril Anggraini, Hilda Anggun Mutiara Bunda Aprillyawan, Moch Rizqi Aprisi, Sherly Ardoni Ardoni Arwandi, Leonita Atikah Putri Auwiyah, Windi Azerty, Ririn Azrina, Dinda Putri Barawi, Mohamad Hardyman bin Deni Efendi Desriyeni, Desriyeni Dhia, Fairuz Syauqi Eka, Auvelia Septya Elva Rahmah Emidar Emidar Fadhilah, Rahmi Farel Olva Zuve Farel Olva Zuve, Farel Olva Fauzan Faula Azaki Febtrisia Aslami Fitri Aulia Ghina Zhahira Gilang Ramadhan Gilliani, Nakita Inge Gumi Langerya Rizal Hafizhah, Riyana Hanifah Yulia Sari Harianto, Dika Herata, Hagi Ilham Julyandra Falatehan Imam Maulana Irrisandi, Nadya Putri Jeihan Nabila Latifah Khairiyah1 Lidiya Maylisca Lubis, Fitria Nurhaliza Lusi Ariska Lusi Ariska Lusiana Veronika M Ridho Sahid Maksum M. Rasyid Marlini Marlini Marlini Marlini Marlini Marlini Mifthaul Khairat Mita Domi Fella Henanggil Muhammad Fikri Muhammad Idzharulhaq Volasoohy Muhammad Rofiqi Ikbal Mutia Fajrah Mutiara Atika Mutiara Rahmadanty Narti, Dika Mai Nora Fudhla Novelya, Roza Nur Ain Nabilah Nur Wahyuni Pradani, Salsabila Dinda Pratama, Yofri Firdiansyah Puji Mori Putri, Annisa Rahman Putri, Diantri Seprina Putriani, Lisa Rachmadiani, Ersafitri Rafli Pradana Kusuma Rahma Intan Oktiara Rahmat Arif Raihana Salsabillah Rana Madhani Putri Zalmi Rehan Habibi Rini Asmara Rizka Aghnia Rohid Aziz Seprinaldi Ihsan Shamila Mohamed Shuhidan, Shamila Mohamed Sri Azizah Suryanto Suryanto Syafitri, Annisa Rini Trio Aldinata Triska, Yona Yabana, Hamanda Yuzar Yandra, Kharisma Dwi Yohanna, Mutia Yovianda Safitri Yunus Winoto Zahda Yurenda Putri Zulian Fikry Zurini, Fitri