Article Per Year (5 Year)
p-Index From 2021 - 2026
3.46
P-Index
This Author published in this journals
All Journal IMAGE Jurnal Pengabdian Masyarakat AbdiMas SEIKO : Journal of Management & Business JURNAL TIARSIE YUME : Journal of Management International Journal of Economics Development Research (IJEDR) JPK: Jurnal Proteksi Kesehatan Jurnal Cahaya Mandalika Iqtishaduna : Jurnal Ilmiah Mahasiswa Hukum Ekonomi Syariah PRAJA observer: Jurnal Penelitian Administrasi Publik Jurnal Teknisi Jurnal PkM MIFTEK Jurnal Pengabdian Masyarakat Bestari (JPMB) JOMPA ABDI: Jurnal Pengabdian Masyarakat Jurnal Teknik Sipil Jurnal Pengabdian West Science Kreativitas Pada Pengabdian Masyarakat (Krepa) AME (Aplikasi Mekanika dan Energi) : Jurnal Ilmiah Teknik Mesin Jurnal Malikussaleh Mengabdi AGROTEKBIS: Jurnal Ilmu Pertanian Al-Qalam: Jurnal Kajian Islam Dan Pendidikan Jurnal Teknik Sipil Unpand IKRAM: Jurnal Ilmu Komputer Al Muslim JIEP: Jurnal Ilmu Ekonomi dan Pembangunan
FIKRI HAIKAL
Fakultas Ilmu Budaya Universitas Brawijaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

Published : 25 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : image

 1 
The Influence of Public Service Management Policy and Organizational Culture on Work Performance with Service Quality as a Mediating Variable Haikal, Fikri; Nurbaiti, Nurbaiti; Nurlaila, Nurlaila
Image : Jurnal Riset Manajemen Vol 11, No 2 (2023): Image : Jurnal Riset Manajemen
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image/2023.030

Abstract

The objective of this research is to examine and analyze: (1) the impact of public service management policies on Service Quality, (2) the effect of organizational culture on Service Quality, (3) the relationship between Service Quality and work performance, (4) how public service management policies affect work performance through Service Quality, and (5) the influence of organizational culture on work performance via Service Quality. A quantitative approach was employed, utilizing a questionnaire for data collection. The study focused on the entire population of Medan Police Traffic Units involved in SIM management, totaling 45 informants, using a saturated sampling technique. Path Analysis was the analytical technique applied, facilitated by SmartPLS The analysis involved assessments of the outer model, mediation tests, and inner models. Findings from the field revealed the following: (1) The Public Service Management Policy positively and significantly impacts Service Quality, reflected by a coefficient of 0.778 and a p-value of 0.000; (2) Organizational culture has a negative yet insignificant effect on Service Quality, indicated by a coefficient of -0.021 and a p-value of 0.920; (3) Service Quality has a significant positive effect on work performance, with a coefficient of 0.770 and a p-value of 0.000; (4) Service Quality serves as an effective mediator in the relationship between Public Service Management Policy and work performance; however, (5) it does not mediate the influence of organizational culture on performance.
Co-Authors Abdul Helim Abdurrahman, Wan Aida Suhana Adi Soesiantoro, Adi Adika, Helmi Aditia Heryadi, Muhammad Adji, Kumara Afiana, Nisa Dewi Agustinus Sungsang Nana Patria Ajahra, Fatimah Ajisaputra, Ibnu Asfirah, Evi Axel Kurnia R , Gian Badria, Lailatul Baswendro Cahyani, Nopita Indah Dwi Catur, Agus Fadhillah, Fitra Agung Fadholina, Cania Ainusifa Fathonah, Khusnul Faturohman, Juan Febrian, Azis Fikriyyah, Ulya Nurul Fithri Muliawati Gibran, M Khalil Gunawan Gunawan Hananto, Agustia Hantari, Anjas Ninda Haris, Nadhifa Abdul Harlinda Syofyan Hasriyanty Hasriyanty Hasrul Hasibuan, Mhd Fikri Helmalia, Susi Hendrawan, Aurellia Aknesia Husna, Ainul Ihsan, Faiq Fadhali Indradewa, Rhian Irawan, Adelia Putri Ismet Rohimat Kamil Agustina, Aisha Khisan, Zariatul Kinanta, Vio Lestari, Mariska Dwi M. Aprian Jaelani M. Fajrul, M. Fajrul Marudi, Naufal Kalam Mhd Furqan Mohammad P, Aldi Lulu Mohammad Yunus Muhammad Fathir, Reyhan Muharram, Muhammad Raihan Muhidin Muhidin Munawwarah, Siti Narassati, Maulida Nhatasya, Dita Nugraha, Arief Prasetya Nur Taufiq Sanusi Nurapriani, Fitria Nurwati Nurwati Nurzannah, Laila Pamudji, Rama Adistya Nurcahya Pamungkas, Aldo Satriyo Pandri Pandiatmi Pratiwi, Weni Nadya Putra, Muhammad Daffa Wensyah Putra, Rifama Putra, Singgih Adhi Putri, Akilah Indira Putri, Muthia Yana Putriani, Kony Raehan, Muhammad Ramadhan, Afham Ramadhani, Fredy Kusuma Revin Febrian, Moch Rita Ambarwati Sukmono Rivadah, Migfar Rofifah, Asmirah Rohmana, R Rosihan, M. Rosyid, Muhammad Amirudin Ryan Juminta Anward Saepuloh, Eep Safira, Risma Salsabila, Unik Hanifah Samsul Hadi Sanusi, Umar Saputra, Ahmad Redo Sidoretno, Wahyu Margi Soehartono Sofia, Rizka SRI RAHAYU Surya Prana, Bambang Susanti, Dilla Darma Putri Tazahroq, Emil Tesalonika, Melinda Tiara Eka Putri, Vidya Tri Hidayati Trisetia Ningsi , Salwa Tukino, Tukino Utami, Dinda Fransiska Vebryanti, Vebryanti Widiana, Widiana Widiyanto, M. Kendry Wiguna, Deffond Tania Yuziani, Yuziani