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PENGUKURAN KINERJA TENAGA KESEHATAN RUMAH SAKIT BERDASARKAN METODE MALCOLM BALDRIGE NATIONAL QUALITY AWARD Labibah, Zulfa; Haksama, Setya
Journal of Digital Business and Innovation Management Vol. 2 No. 1 (2023): June 2023
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jdbim.v2i1.53697

Abstract

Performance is the most important aspect of hospital operations. Bed Occupancy Rate (BOR) shows the productivity of using inpatient beds and can also show the performance of the hospital staff. The BOR rate in the inpatient unit of RS X in 2020-2022 was below the ideal rate of 60-85%. This study aims to measure the performance of the inpatient unit of RS X based on the seven Malcolm Baldrige criteria. This type of research is descriptive research with a cross-sectional approach. The population in this research is all nurses of the inpatient unit of X Hospital which amounted to 201 people. The sample was taken using simple random sampling method and calculated the proportion of each room with a sample size of 138 people. Data were collected using a questionnaire consisting of 49 statements. The results of the study obtained a percentage of achievement based on the Malcolm Baldrige score on leadership criteria of 85.25%, strategic planning criteria of 84.0%, customer focus criteria of 86.94%, PAMP criteria of 82.89%, human resource focus criteria of 84.94%, operational focus criteria of 85.88%, and results criteria of 83.58%. Overall performance achievements based on the seven Malcolm Baldrige criteria are in the excellent level 2 category, except for the measurement, analysis, and knowledge management criteria which are in the excellent level 1 category. So, efforts still need to be made to improve performance in the inpatient unit, especially in the measurement, analysis, and knowledge management categories.
Regulasi Komunikasi Antar Pribadi dan Strategi Komunikasi Perubahan Perilaku terkait Upaya Pencegahan Stunting di Kabupaten Magetan, Jawa Timur: Action Research Uluf, Ulfa Al; Sumarmi, Sri; Haksama, Setya
Media Gizi Kesmas Vol 12 No 2 (2023): MEDIA GIZI KESMAS (DECEMBER 2023)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/mgk.v12i2.2023.589-595

Abstract

Background: Stunting is a national priority. Some programs have been carried out including specific and sensitive nutritional interventions. This intervention program is an effort to accelerate the decline and prevention of stunting. Activities related to stunting prevention have been held, but in the process of planning and budgeting, implementation, monitoring, to evaluation are still experiencing obstacles. so that the process of torture until the evaluation can run well. The preparation of this strategy is done to improve the scope and quality of nutritional services. The National Strategy for The Acceleration of Stunting Prevention consists of five pillars. The second pillar of the National Strategy for The Acceleration of Stunting Prevention is the National Campaign and communication of behavior change. As the embodiment of pillar 2 of the National Strategy for The Acceleration of Stunting Prevention, each region must have a draft regulation and Communication Strategy Document. But in fact there are some districts / cities that do not have regulations and communication strategies related to stunting prevention, one of which is Magetan. Therefore, assistance is carried out in the draft drafting of Regulations and Communication Strategy Documents. Objectives: in order to be able to prepare Draft Regulations and communication strategies for changes for stunting prevention in Magetan Regency. Methods: The method in this activity is to assist in the implementation of the Draft Regulation and Communication Strategy Document of behavior change in efforts to prevent Stunting with this method of mentoring using PAR (Participatory Action Research). Results: The assistance activities of drafting KAP regulations and behavior change communication strategy documents in efforts to prevent stunting in Magetan Regency are carried out through several stages, namely: the implementation of mentoring and follow up of the results of mentoring. Mentoring is carried out 3 times from each activity both online and offline.  then followed up the results of the assistance presented then given input for the improvement of the draft communication between personal and behavioral change communication strategies that have been made during mentoring. Conclusions: Mentoring activities in the preparation of regulations resulted in a draft of KAP Regulation "Acceleration of Integrated Stunting Reduction and Prevention in Magetan Regency", addition of The Communication Strategy of Behavior Change paragraph 6 article 11 in the second section on the preparation of the activity plan 8 convergence actions.  The Preparation of Strategy documents resulted in a draft document of Behavioral Communication Strategy in accelerating stunting prevention. The finalization and determination of Dokement Strakom was carried out in Magetan in December 2021 by the Regional Secretary of Magetan Regency.
The Effect of Quality of Work Life on Employee Engagement At PT. X in Sidoarjo Angtika, Rara; Haksama, Setya
Jurnal Ners Vol. 9 No. 1 (2025): JANUARI 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i1.31753

Abstract

Work engagement has become the company's greatest concern and priority in the last two decades. One factor influencing work engagement is the quality of work life. The total of 183 employees left PT. X in 2021-2023. This study aims to analyzed the relationship between quality of work life and work engagement in PT. X Sidoarjo. This research was a quantitative study with a cross-sectional design. This research was conducted in PT. X Sidoarjo in April 2024. 148 employees participated. The sampling technique used was simple random sampling, and 60 respondents were obtained. The instruments used were the Work-Related Quality of Life (WRQoL) Scale and the Utrecht Work Engagement 9-Scale. There was no dimension whose average reaches a high quality of work life. Dimensions with a low average quality level were job career satisfaction, working conditions, and stress at work. The majority of employees had a medium level of work-life quality. Meanwhile, work engagement was at a low and high level. Quality of work life has been proven to influence employee engagement. Companies are expected to be able to provide education and training to develop skills related to the work the employee is carrying out. Companies are also expected to be able to evaluate stress sources in employees.
Improving Inpatient Unit Performance Through the Malcolm Baldrige Framework: A Study in a Hospital in Gresik, Indonesia Haksama, Setya; Prayoga, Diansanto; Azhary, Muhammad; Zeinsar, Syahprevi Rayyan; Sriram, Shyamkumar; Al Mamun, Abdullah
Al-Sihah : The Public Health Science Journal Volume 16, Nomor 2, July-December 2024
Publisher : Program Studi Kesehatan Masyarakat UIN Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/al-sihah.v16i2.51415

Abstract

Numerous studies have explored various aspects of performance in healthcare services, including patient satisfaction, staff well-being, and resource capacity. However, research addressing these gaps using the Malcolm Baldrige Performance Criteria framework remains limited. This study aims to evaluate and enhance the inpatient service performance at Mabarrot Gresik Islamic Hospital using the Malcolm Baldrige Performance Criteria model. An analytical observational study with a cross-sectional approach was conducted to analyze the relationships and correlations among eight Malcolm Baldrige criteria: Organizational Profile, Leadership, Strategic Planning, Customer Focus, Measurement, Analysis, and Knowledge Management, Human Resources, Operational Activity Focus, and Results. Data were collected from 34 respondents, comprising medical and non-medical staff, using a validated (CVI = 0.77) and reliable (α = 0.986) questionnaire. The analysis revealed that Human Resources (r = 0.993), Results (r = 0.837), and Strategic Planning (r = 0.758) demonstrated very strong relationships with Customer Focus, indicating these areas significantly impact inpatient service performance. Furthermore, a strong correlation was found between Customer Focus and Results (r = 0.837), emphasizing the importance of prioritizing patient satisfaction to achieve better outcomes. However, the study identified a weak relationship between the Organizational Profile and Measurement, Analysis, and Knowledge Management criteria, indicating a misalignment that requires attention. The findings suggest that improving human resource performance and addressing customer needs are critical strategies for enhancing inpatient services.
The Role of Employee Characteristics and Quality of Work Life in Improving Performance at Mother and Children Glamour Husada Kebun Hospital, Bangkalan, Indonesia Haksama, Setya; Rahmarista, Ditami; Lusno, M. Farid Dimjati; Prayoga, Diansanto; Sriram, Shyamkumar; Adji, Arga Setyo; Zeinsar, Syahprevi Rayyan; Shedyta, Syadza Zahrah
Health Dynamics Vol 2, No 2 (2025): February 2025
Publisher : Knowledge Dynamics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/hd20203

Abstract

Background: Human resource management plays a vital role in achieving hospital goals, including improving service quality by optimizing human resource talent efficiently. The quality of work significantly affects employee performance. Employees who experience a supportive and conducive work environment are more motivated, engaged, and likely to provide optimal results, contributing to organizational success. This study aims to analyze the influence of employee characteristics and quality of work life on employee performance at RSIA Glamour Husada Kebun Bangkalan. Methods: A quantitative research method with a cross-sectional approach was employed. The study involved all employees of RSIA Glamour Husada Kebun Bangkalan, with a sample of 74 respondents selected through total sampling. Data were collected via questionnaires covering employee characteristics, quality of work life, and employee performance. Binary logistic regression was used for data analysis. Results: Employee characteristics (p = 0.265) did not have a significant influence on performance simultaneously. However, the quality of work life (p = 0.000) significantly influenced performance simultaneously. Among the employee characteristics, the length of service (p = 0.008) had a significant effect on performance. All dimensions of quality of work life were proven to partially affect employee performance. Conclusion: Employee performance is significantly influenced by the length of service and various dimensions of quality of work life. These findings highlight the importance of fostering a supportive work environment and recognizing the critical role of tenure in enhancing the performance of hospital employees.
ESSENTIAL DRUG MANAGEMENT AT RSU KARSA HUSADA BATU: POLICY IMPLEMENTATION Haksama, Setya
Journal of Indonesian Health Policy and Administration Vol. 5, No. 3
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Coordination in a hospital is a necessary process needed to reach the organization’s goals. One of the processes that need coordination among cross-functional units is the essential drug procurement. The essential drug in Karsa Husada Batu Public Hospital (RSU Karsa Husada Batu) was often out of stock condition in some specific kinds of drugs. The average of the essential drug out of stock between the year of 2017 until the first semester of 2018 reached 33,73%. This number was far from the ideal standard of 0% out of stock condition. This research was aimed to recommend better coordination of essential drug management. The study used quantitative research and the data is collected using a questionnaire. The population in this research was all hospital staff who participate in essential drug procurement in RSU Karsa Husada Batu. There were 29 samples as the respondents in this research, which used purposive sampling, and the data collection took place in January until February 2019. The data is analyzed based on distribution analysis. Some communication aspects that has reached good results are intensity (69,00%), timing (65,50 %), accuracy (79,30%), and problem-solving (69,00%). However, mutual respect (58,60%), knowledge sharing (58,62%), and goal coordination (65,52%) had not reached the targeted result. Mutual respect and goal coordination should be the focus of hospital management to reach the goal of essential drug availability
The Fiscal Policy and Tax Implications for Medical Device Resilience in Indonesia Adji, Arga Setyo; Maulana Satrioaji, Abdillah; Haksama, Setya; Dwi Purwanto, Andi
ARRUS Journal of Social Sciences and Humanities Vol. 5 No. 1 (2025)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum3527

Abstract

The high degree of dependence on imported medical devices in Indonesia poses challenges to national resilience in the healthcare sector. Fiscal policies, including taxation regulations, fiscal incentives, and import substitution strategies, play a significant role in enhancing the competitiveness of the domestic medical device industry. This study employs a normative method with a legislative approach to analyse the impact of taxation regulations on the competitiveness of the medical device industry. The findings indicate that 1) import duties regulated under PMK No. 26/PMK.010/2022 provide protection for local products but require synergy with fiscal incentives, as outlined in PP No. 45 Tahun 2019; 2) import substitution policies have successfully increased local production but are still constrained by dependence on imported raw materials; 3) tax regulations, such as Article 22 of Law No. 36/2008 and the imposition of a 10% VAT, contribute to protecting the domestic market, but the tax burden on end consumers remains a challenge; and 4) a more integrated and sustainable fiscal policy framework is needed to foster innovation, efficiency, and acceleration of the independence of the medical device industry in Indonesia. This study highlights the importance of strengthening fiscal regulations to support the resilience of the national healthcare sector.
Analisis Kinerja Public Safety Center Melalui Metode Malcolm Baldrige Pada Dinas Kesehatan Kota Pasuruan Nur Laili Khumaidah; Sahrir Sillehu; Setya Haksama
Jurnal Penelitian Kesehatan SUARA FORIKES 2023
Publisher : FORIKES

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/sf.v0i0.3412

Abstract

Public Safety Center berfungsi sebagai pemberi layanan korban/pasien gawat darurat dituntut untuk mampu memberikan pelayanan yang bermutu sesuai dengan standar yang ditetapkan. Untuk meningkatkan mutu dan mempertahankan standar pelayanan maka perlu sebuah penilaian sistem manajemen mutu terpadu. Penelitian ini bertujuan untuk mendapatkan gambaran kinerja Public Safety Center pada Dinas Kesehatan Kota Pasuruan dengan menggunakan metode Malcolm Baldrig. Penelitian ini menggunakan pendekatan deskriptif. Pengumpulan data dilakukan melalui pengisian kuesioner, wawancara mendalam dan observasi dokumen dengan menggunakan total populasi yaitu 21 orang petugas Public Safety Center. Evaluasi terhadap kinerja berdasarkan 7 kriteria yang terdapat di dalam Malcolm Baldrige, yang memiliki 2 dimensi penilaian, yaitu proses dan hasil. Hasil penelitian menunjukkan bahwa kriteria dengan persentase skor tertinggi adalah tenaga kerja (66,85%) dan yang terendah adalah kategori strategi (41.71%). Total skor yang didapat adalah sebesar 538.33 poin dari skor maksimal 1000 poin. Hal ini menunjukkan kinerja Public Safety Center Dinas Kesehatan Kota Pasuruan berada di level good performance (skala poin 476-575).Kata kunci: malcolm baldrige; public safety center; kinerja
EVALUATION OF DISASTER MANAGEMENT CONTINGENCY PLAN FOR INDUSTRY AT PT. XYZ GRESIK Zaneta, Dinayu Putri Wyanet; Ramadhan, Tiffany Putri Klisa Pratama; Haksama, Setya; Pawitra, Aditya Sukma; Basuki, Edi
Jurnal Kesehatan Tambusai Vol. 6 No. 2 (2025): JUNI 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v6i2.45368

Abstract

Indonesia mencatat 5.402 bencana alam pada tahun 2012, menurun menjadi 3.522 bencana alam pada tahun 2022. Selain bencana alam, bencana non alam seperti kegagalan modernisasi, kegagalan teknologi, wabah penyakit, dan epidemi juga terjadi. Bencana teknologi industri telah menjadi ancaman serius karena kurangnya tanggung jawab industri dalam pencegahan, yang seringkali mengakibatkan kerugian yang signifikan. Bencana industri yang umum terjadi antara lain kebakaran, pencemaran limbah B3, gangguan operasional, polusi asap, kegagalan fungsi teknologi, kebocoran gas beracun, ledakan, dan risiko yang berkaitan dengan penggunaan bahan kimia berbahaya. Insiden-insiden ini menyoroti kebutuhan mendesak akan perencanaan mitigasi bencana dan kesiapsiagaan darurat yang tepat, terutama di kawasan industri. Penelitian ini bertujuan untuk mempublikasikan rencana kontinjensi darurat untuk memitigasi kegagalan teknologi industri di PT. Kawasan Industri Gresik (KIG) pada tahun 2023 dengan menggunakan metode evaluasi CIPP (Context, Input, Process, Product). Penelitian ini menggunakan desain observasional deskriptif dengan pendekatan kuantitatif dan menggunakan sistem penilaian skala Likert. Penelitian ini menghasilkan variabel Context dengan total rata-rata sebesar 67,20 dan dikategorikan sangat baik. Variabel Input rata-rata sebesar 68,80 dan dikategorikan baik. Variabel Process rata-rata sebesar 61,23 dan dikategorikan baik. Variabel Product memperoleh total rata-rata 64,75 dan dikategorikan baik.  Berdasarkan penelitian yang telah dilakukan, dapat disimpulkan bahwa contingency plan pada industri KIG tahun 2023 dalam keseluruhan bernilai 65,49 pada kategori baik dan terlaksana sebagai pedoman bencana industri dan apabila terjadi bencana contingency plan kegagalan teknologi industri menjadi rencana operasional diterapkan sebagai acuan tanggap darurat.
PENGARUH MANAJEMEN PENGETAHUAN TERHADAP KINERJA KARYAWAN DI PUSKESMAS: SEBUAH TINJAUAN SISTEMATIS Hutahayan, Rani Virlia; Haksama, Setya
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 9 No. 2 (2025): AGUSTUS 2025
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v9i2.47286

Abstract

Dalam upaya meningkatkan kualitas SDM maka diperlukannya Knowledge Management pada setiap karyawan dalam organisasi untuk menciptakan kinerja yang optimal. Knowlеdgе managеmеnt ialah suatu fungsi yang mеmbеntuk, mеngidеntifikasi dan mеngеlola pеngеtahuan organisasi untuk kеuntungan jangka panjang. Untuk mеndapatkan Knowlеdgе Managеmеnt yang maksimal tidak hanya cukup mеngеlola pеngеtahuan organisasi saja, mеlainkan mеngеmbangkan pеngеtahuan yang dimiliki sеtiap individu yang bеrada didalam organisasi. Kinеrja karyawan mеrupakan salah satu faktor yang pеnting dalam pеncapaian tujuan organisasi. Systematic review ini bertujuan untuk mengevaluasi pengaruh manajemen pengetahuan (knowledgemanagement) terhadap kinerja karyawan Puskesmas, dengan fokus pada praktik berbagi pengetahuan, penciptaan, dan penerapan pengetahuan. Berdasarkan analisis lima artikel penelitian, ditemukan bahwa knowledge management memiliki kontribusi signifikan dalam meningkatkan perencanaan, pelaksanaan, pengawasan, dan kolaborasi di antara tenaga kesehatan. Penelitian ini menggunakan kerangka PICOTS untuk mengidentifikasi populasi, intervensi, dan hasil yang relevan, menunjukkan bahwa knowledge management dapat meningkatkan efisiensi operasional dan kualitas pelayanan kesehatan. Namun, terdapat beberapa keterbatasan dalam penelitian ini, seperti desain cross-sectional, ketergantungan pada data self-reported, serta keterbatasan infrastruktur dan budaya organisasi. Untuk penelitian masa depan, direkomendasikan studi longitudinal yang lebih komprehensif, eksplorasi teknologi untuk mendukung knowledge management, dan pendekatan yang lebih kontekstual terhadap adopsi knowledge management di berbagai lingkungan kerja. hasil ini menekankan pentingnya knowledge management sebagai alat strategis untuk mengoptimalkan kinerja dan kualitas pelayanan di Puskesmas.
Co-Authors Abdillah Maulana Satrioaji Abdul Fattah Farid Abdul Hakim Zakkiy Fasya Achmad Djunawan Aditya Sukma Pawitra Adji, Arga Setyo Afifa Nur Chabibah Aisyah Maldha Aprezona Al Mamun, Abdullah Alimamy Sankoh, Salieu Amanatul Ainiyah Firda Angtika, Rara Anis Wulandari Anis Wulandari Anis Wulandari, Anis Arief Wibowo Azhary, Muhammad Chairun Nasirin Choirun Nisa Dewi, Meilisa Purnama Diansanto Prayoga Dwi Purwanto, Andi Dwi Sri Rejeki Edi Basuki Edza Aria Wikurendra Endy Bebasari Ardhana Putri Faradita Fradita Fasya, Abdul Hakim Zakkiy Fatah, Mohammad Zainal Fathiah, Ika Febrianty, Shinta Febriati Astuti Fitri Rachmilah Fadmi Fitria Puspitasari Globila Nurika Hari Basuki Notobroto Hartatie Hartatie Hartatie, Hartatie Herawati, Nika Hikmah, Ulfah Mu'amarotul Hutahayan, Rani Virlia Ika Rahmawati Imam Syafi’i Iraida Irviana Jayanti Dian Eka Sari, Jayanti Dian Jessika Pramudya Wardani Kevie Desderius Kuntoro Kuntoro Labibah, Zulfa Lestari, Paramita Boni Lienawati, Alida Lucia Yovita Hendrati Lusno, M Farid Dimjati Lusno, M. Farid Dimjati Lusno, M. Farid Dimyati M. Farid D. Lusno M. Farid Dimjati Lusno M. Farid Dimjati Lusno M. Farid Dimyati Lusno M. Rifqo H. Farid M. Rifqo Hafidzudin Farid Mabub Junaidi Mandagi, Ayik Mirayanti Marianah Marianah Maulana Satrioaji, Abdillah Michelle Vincentia, Vania Muhammad Farid Dimjati Lusno Muhammad Harisul Ilmi Muhammad Ulul Arham Muhammad Ulul Arham Al Hikami Musa Ghufron Mustika Dyah Permatasari Mustika Dyah Permatasari, Mustika Dyah Nanang Nugraha, Nasef Ni Nyoman Santi Tri Ulandari, Ni Nyoman Santi Nining Dwi Suti Ismawati Nur Laili Khumaidah Nurjanah Oksantika, Rifki Oktario Dinansa Khoir Paramita Boni Lestari R. Azizah Rahmani Ramli Rahmarista, Ditami Rahmat Adi Prasetyo Ramadhan, Tiffany Putri Klisa Pratama Rambing, Denilay Richardo Redina Thara Alifia Redina Thara Alifia Ririh Yudhastuti Riza, Yeni Safira Inda Millati Sahrir Sillehu Samsul Arifin Selviana Putri Larasati Shedyta, Syadza Zahrah Shinta Nur Khofifah Sri Sumarmi Sri Surantini Sri Wiwoho Mudjanarko, Sri Wiwoho Sriram, Shyamkumar Stefanus Supriyanto Stefanus Supriyanto Sudarmanto, Catur Syadza Syahrah Shedyta Syadza Zahrah Shedyta Syadza Zahrah Shedyta Syahprevi Rayyan Zeinsar Syahprevi Rayyan Zeinsar Prawirosoedirdjo Syahrania Naura Shedysni Syahrania Naura Shedysni Syahrul Akbar Syifa Aurelia Zamroni Syifa'ul Lailiyah Syifaul Lailiyah, Syifaul Syifa’ul Lailiyah Tjatur Prijambodo Tries Anggraini Uluf, Ulfa Al Vida Indira Puspita Wardani, Arista Kusuma Wasis Budiarto Windhu Purnomo Yangga Dzikrin Nur Yeni Farida Istanti Zaneta, Dinayu Putri Wyanet Zeinsar, Syahprevi Rayyan