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All Journal Jurnal Teknologi Wiraraja Medika: Jurnal Kesehatan SITEKIN: Jurnal Sains, Teknologi dan Industri JURNAL PASTI (PENELITIAN DAN APLIKASI SISTEM DAN TEKNIK INDUSTRI) JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) ROTOR: JURNAL ILMIAH TEKNIK MESIN Jurnal Ilmiah Giga Jurnal Ilmiah Pangabdhi Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Science and Physics Education Journal (SPEJ) JURNAL REKAYASA SISTEM INDUSTRI INTECOMS: Journal of Information Technology and Computer Science Jurnal Serambi Engineering Jurnal Sistem Teknik Industri RADIAL: JuRnal PerADaban SaIns RekAyasan dan TeknoLogi Matrik : Jurnal Manajemen dan Teknik Industri Produksi Jurnal Sains dan Teknologi JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) SIGMA TEKNIKA G-Tech : Jurnal Teknologi Terapan MOTIVECTION : Journal of Mechanical, Electrical and Industrial Engineering Jurnal Media Teknik dan Sistem Industri Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Surya Teknika Journal of Industrial Engineering and Operation Management (JIEOM) Jurnal Optimasi Teknik Industri (JOTI) Jurnal Pendidikan dan Teknologi Indonesia DedikasiMU: Journal of Community Service Indonesian Journal of Community Dedication in Health (IJCDH) IJCOSIN : Indonesian Journal of Community Service and Innovation KREATIF: Jurnal Pengabdian Masyarakat Nusantara JUSTI (Jurnal Sistem dan Teknik Industri) JUKEMAS : Jurnal Pengabdian Kepada Masyarakat RADIAL: Jurnal Peradaban Sains, Rekayasa dan Teknologi
Moh. Jufriyanto
Universitas Muhammadiyah Gresik
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Other

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Integration Of The Servqual, IPA, And CSI Methods To Analysis Customers Satisfaction Andi Andi; mohammad Jufriyanto
SITEKIN: Jurnal Sains, Teknologi dan Industri Vol 21, No 1 (2023): December 2023
Publisher : Fakultas Sains dan Teknologi Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/sitekin.v21i1.23017

Abstract

One of the supporting components in running a company is the quality of service delivered to customers. &T Express Benjeng was among the first freight forwarding firms to establish itself in Gresik Regency's Benjeng sub-district. Several trip merchants were identified in Benjeng Gresik District throughout time. As a consequence, the number of people using J&T Express Benjeng services is falling. J&T Express Benjeng had never studied customer satisfaction before doing this research; therefore, evaluating the quality of customer service was critical to remain in an increasingly competitive business environment. The Service Quality techniques, Importance Performance Analysis, and the Customer Satisfaction Index were used in this research. The biggest disparity, according to the results of this study, is in the reliability dimension, the assurance dimension, the responsiveness dimension, the empathy dimension, and the tangibles dimension . According to the Importance Performance research, nine question indicators in quadrant I must be emphasized if performance is to increase. The Expedition must increase the value of the Customer Satisfaction Index by prioritizing repairs in quadrant I of the IPA Kartesius diagram. The Customer Satisfaction Index result indicating that the customer is pleased. Keywords : Service Quality, Importance Performance Analysis, Customer Satisfaction Index, Customer Satisfaction, Customer Interests 
Analisis Kesehatan dan Keselamatan Kerja dengan metode Hazard Identification Risk Assessment and Risk Control pada PT. Aneka Jasa Grahadika Natasya Sabrina Al Alifah; Moh. Jufriyanto; Akhmad Wasiur Rizqi
Jurnal Serambi Engineering Vol 8, No 4 (2023): Oktober 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i4.6908

Abstract

PT Aneka Jasa Grahadika adalah perusahaan yang didirikan pada tahun 1998 dan merupakan industri yang bergerak di bidang bisnis Pergudangan, Perdagangan, Jasa Umum, dan EPC (Engineering, Procurement, Construction). Ketika menjalankan proses produksi, penting untuk menyadari bahwa ada potensi bahaya dan risiko yang melekat dalam setiap tahapan pekerjaan, mulai dari penandaan (marking), pemotongan (cutting), pengelasan (welding), pengecatan (painting), hingga proses pengemasan (packing). Setiap jenis kegiatan di area kerja memiliki risiko bahaya yang mungkin timbul, metode Hazard Identification and Risk Assessment and Risk Control (HIRARC) adalah metode yang digunakan untuk mencegah dan mengurangi kecelakaan kerja. Dari tabel penilaian risiko, dapat disimpulkan bahwa terdapat 20 potensi bahaya yang berasal dari 12 aktivitas yang dilakukan di tempat kerja. Dari 20 potensi bahaya tersebut, sebanyak 14 dianggap memiliki tingkat risiko sedang, sedangkan 6 potensi bahaya lainnya dikategorikan sebagai tingkat risiko tinggi. pengendalian risiko diberikan pada setiap potensi bahaya yang ada, yang diharapkan dapat mencegah maupun mengurangi kecelakaan kerja yang terjadi pada area workshop.
Analisis Manajemen Risiko Proses Pengolahan Limbah Mesin Dissolved Air Floatation dengan Metode Hazard Identification, Risk Assessment, and Risk Control (Studi Kasus PT. X) Salwatul Aisy; Yanuar Pandu Negoro; Moh. Jufriyanto
Jurnal Serambi Engineering Vol 8, No 4 (2023): Oktober 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i4.6904

Abstract

PT. X merupakan perusahaan yang bergerak dalam bidang produksi daur ulang plastik. Dalam menjalankan proses pengolahan limbah di PT. X masih mengalami risiko pada proses pengolahan limbah. Risiko yang terjadi di PT. X yaitu terjadinya beberapa penghambat proses pengolahan limbah dikarenakan kurangnya perawatan dan pengecekan mesin. Penelitian ini bertujuan untuk mengidentifikasi risiko yang berpotensi sebagai penghambat proses pengolahan limbah. Penelitian ini dilakukan dengan menggunakan metode Hazard Identification, Risk Assessment, and Risk Control (HIRARC). Dari hasil penelitian terdapat 7 penyebab bahaya dan 13 risiko. Kemudian untuk risk level terdapat 3 kategori yaitu low, high, dan very high. Pengendalian risiko dilakukan terhadap risiko yang memiliki level low risk yaitu pompa terbakar, level high risk yaitu air inlet tidak terkontrol, pompa hanya menyedot angin, tekanan air pada valve naik, tekanan angin pada pompa menurun, pressure gauge menurun, aliran air yang masuk tidak mencukupi, dan pasokan udara tidak mencukupi, level very high yaitu tekanan angin pada pompa menurun, udara pada vesfel tidak terkontrol, dan lumpur mengendap.
Optimalisasi Pengendalian Persediaan Biji Kopi Dengan Metode EOQ (Studi Kasus Kopi Bubuk Eyang Kakung) Satria Bayu Nugraha; Moh. Jufriyanto; Ahmad Wasiur Rizqi
Jurnal Serambi Engineering Vol 8, No 4 (2023): Oktober 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i4.6850

Abstract

Kopi Bubuk Eyang Kakung is one of the micros, small and medium enterprises (MSMEs) in Gresik which operates in the field of coffee bean processing. This company often faces a situation where raw material supplies are close to running out, which is often referred to as stockout. To solve these challenges related to inventory management, Kopi Bubuk Eyang Kakung tries to use the economic order quantity (EOQ) methodology. EOQ is an important technique in procuring raw materials in a company, which aims to determine the most economical order quantity for each purchasing cycle, while determining the order frequency and optimal time for reordering. The use of the EOQ method is helpful in reducing costs associated with inventory, thereby ensuring effective operation of the inventory system. This method facilitates achieving optimal order quantities while minimizing costs. Specifically, the EOQ method determines the most efficient order quantity by considering the costs per period related to raw materials for BM coffee beans of IDR 140,724, JM of IDR 213,065, and BA of IDR 88,228.
Analisis Pemilihan Supplier Dalam Pengadaan Material Kapur Menggunakan Analytical Hierarchy Process (Studi Kasus PT. Aneka Jasa Grhadika) Evie Talia Nurrohmah; Yanuar Pandu Negoro; Moh. Jufriyanto
Jurnal Serambi Engineering Vol 8, No 4 (2023): Oktober 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i4.6828

Abstract

PT Aneka Jasa Grhadika is a company that focuses on the Engineering, Procurement, and Construction (EPC) sector. They are highly committed to maintaining the quality of their products with the aim of providing trust and satisfaction to customers. To manufacture its products, the company adopts three main production systems, namely Make to Order (MTO), Assembly to Order (ATO), and Engineering to Order (ETO). They are very committed to maintaining the quality of their products with the aim of providing trust and satisfaction to customers. The purpose of this study is to formulate the right decision in the context of selecting the best supplier for PT Aneka Jasa Grhadika, which has previously been one of their suppliers. The method applied is the Analytical Hierarchy Process (AHP), a decision-making technique that generates priorities for alternatives when multiple criteria are considered. Therefore, in the decision-making process, decision-makers must transform complex problems into a unified hierarchy of several levels. The results showed that the quality criteria received a weight of 32.5%. The price criteria received a weight of 31.3%, the flexibility criteria received a weight of 15.3%, the delivery criteria received a weight of 10.6% and the service criteria received a weight of 10.3%. In this study, there are three supplier options that can be selected. The analysis results show that PT Timbul Persada has a weight of 39.3%, PT Nafaro Bumi Mandiri has a weight of 37.8%, while supplier PT Harang Bumi Energi has a weight of 22.9%.
Strategi Pemasaran Produk Pada UMKM Sidayu Melalui Media Online (Facebook, Instagram, Dan Go Food (Gobiz) Moh. Jufriyanto; Deny Andesta
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 3 No. 3 (2023): September : Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v3i3.2073

Abstract

Provision of knowledge and skills for MSME business actors needs to be carried out periodically to add insight into how the times, competitive conditions and changes in consumer behavior. The lack of marketing utilization through online media makes MSME actors do not have good competitiveness. Community service activities with Sidayu's MSME product marketing strategy through online media explain the importance of online marketing. In this activity explained some online media that can be used in marketing such as facebook, Instagram, go food (go biz). From the results of this activity, it is hoped that MSMEs can apply one of these online media as a means to increase marketing in order to increase sales and revenue.
Usulan Strategi Pemasaran Aneka Olahan Mente Pada UD Bokrie Dengan Metode SWOT dan QSPM Maulan Najib; Akhmad Wasiur Rizqi; Moh. Jufriyanto
INTECOMS: Journal of Information Technology and Computer Science Vol 7 No 3 (2024): INTECOMS: Journal of Information Technology and Computer Science
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/intecoms.v7i3.10357

Abstract

UlD Bokrie melrulpakan salah satul indulstri rumahan yang belrgelrak dibidang makanan. Namuln delmikian dizaman selkarang banyak selkali belrmulncullan ulsaha makanan belrlombah lombah delngan kellelbihan, krelativitas, inovasi dan promosi yang melmbulat makanan telrselbult selmakin diminati dan dikelnal olelh konsulmeln, selhingga haruls mellakulkan inovasi dan pelngelmbangan yang belrkaitan delngan stratelgi pelmasaran yang belrsifat stratelgis dalam rangka melmelnangkan pelrsaingan tak telrkelculali selpelrti halnya pada UD Bokrie. Penelitian ini bertujuan untuk mengetahui proposisi strategi pelmasaran anelka olahan melntel di UlD Bokrie delngan melnggulnakan meltodel analisa SWOT dan QSPM. Adapun dari permasalahan pada penelitian ini adalah jumlah penjualan produksi julmlah pelnjulalan produlksi dalam elnam bullan telrakhir melngalami pasang sulrult dikarelnakan pelrmintaan tidak pasti. Temuan ini menunjukkan bahwa UD Bokrie dalam kondisi tumbuh dan berkembang baik, karena skor IFE adalah 3,014 , dan skor EFE adalah 2,956. Sedangkan nilai tertinggi matriks QSPM adalah 8,549 yaitu pada ST 3 (mengikuti pameran UKM di Kab Gresik maupun kota besar).
Analisa Efektivitas Instagram Ads Untuk Meningkatkan Branding Event Selacontest.Id Dengan Metode CRI Dan EPIC Model Yudha Adhitya Kurniawan; Moh. Jufriyanto; Akhmad Wasiur Rizqi
INTECOMS: Journal of Information Technology and Computer Science Vol 7 No 3 (2024): INTECOMS: Journal of Information Technology and Computer Science
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/intecoms.v7i3.10434

Abstract

Pertumbuhan pengguna media sosial secara global menunjukkan peningkatan yang signifikan . Cara promosi dengan menggunakan internet ini juga digunakan oleh PT. SELA KONTES PRODUKSI dalam mempromosikan acara selacontest.id yang diikuti oleh peserta berusia 0 hingga 15 tahun. Penelitian ini untuk menilai efektivitas penggunaan Iklan Instagram dalam Selacontest. Id event menggunakan metode EPIC Model dan metode CRI. Setelah melakukan penelitian mengenai efektivitas pemasangan iklan di Instagram Ads untuk meningkatkan branding acara Selacontest.Id, dengan menggunakan metodologi Customer Response Index dan EPIC Model. Temuan yang dikumpulkan mengungkapkan bahwa pengujian efektivitas periklanan di Instagram Ads dengan pendekatan Customer Response Index (CRI) pada acara Selacontest.Id dinilai berhasil. Temuan penelitian menunjukkan bahwa penggunaan Model EPIC merupakan strategi yang sangat baik untuk meningkatkan branding acara yang diselenggarakan oleh Selacontest.Id melalui iklan di media sosial Instagram. Pendekatan ini terbukti sangat berguna bagi pemilik Instagram yang telah berinteraksi dengan akun Selacontest.Id.
USULAN PERBAIKAN TATA LETAK PADA GUDANG KANTONG MEMAKAI ANALISIS ABC DAN METODE CBS DI PT XYZ Mohammad Arif Alfriyan Syah; Moh. Jufriyanto; Hidayat Hidayat
INTECOMS: Journal of Information Technology and Computer Science Vol 7 No 3 (2024): INTECOMS: Journal of Information Technology and Computer Science
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/intecoms.v7i3.10712

Abstract

Permasalahan dalam industri manufaktur semakin kompleks karena pertumbuhan sektor industri yang disertai oleh kemajuan teknologi yang begitu pesat. PT. Xyz bergerak di sektor pupuk. Perinsip penataan produk gudang existing memakai metode randomized storage, yang menyebabkan tingginya proses penerimaan dan pengeluaran barang. Tujuan dari penelitian ini yaitu dalam memberi rekomendasi terkait cara memperbaiki tata letak gudang agar proses penerimaan dan pengeluaran barang bisa dioptimalkan dan agar kegiatan penyimpanan bisa dilakukan secara efisien dan efektif. Penelitian ini memakai analisis ABC dan metode Class Based Storage dalam menyelesaikan masalah. Setelah dilakukan usulan tata letak gudang dengan mengelompokkan produk mengacu pada analisis ABC didapatkan hasil sejumlah 9 produk kelas A, 5 produk kelas B, 9 produk kelas C dan metode Class Based Storage didapatkan nilai jarak pada layout Existing sejumlah 516.849 m dan nilai jarak layout usulan sejumlah 415.531 m maka penurunan total jarak layout usulan sejumlah 101.318 m.
Analisis Kecacatan Produk dengan Metode FMEA dan FTA pada Produk Meja OKT 501 di PT. Kurnia Persada Mitra Mandiri Angga Prasetyo Tanto; Deny Andesta; Moh. Jufriyanto
Jurnal Serambi Engineering Vol 8, No 2 (2023): April 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i2.5961

Abstract

In competition in the industrial world, making quality products is mandatory for companies. The quality of the goods produced must be able to meet consumer desires. The company must also ensure that the production process runs well to produce quality products with an efficient process. This company is a subsidiary of Olympic Grub which is engaged in the manufacture of household furniture with the olymplast brand. the quality control implemented by the company is still not optimal, this is evidenced by the existence of product defects during the production process. Therefore, an analysis was carried out using the Failure Mode and Effect Analysis (FMEA) method with the aim of knowing the priority of disability problems for further repairs and the Fault Tree Analysis (FTA) method to get to the root causes that influence the occurrence of defects. From the results of the study it was found that there were types of defects including short, shinkmark, flowmark, and bending with a total of 415 defects. Based on the results of the calculation of the RPN value, the highest value was found for the type of shinemark defect so that it became a top priority in carrying out repairs. Based on this analysis, a search for the root of the problem was carried out using the FTA method, where it was found that there were 3 basic events including operators who did not understand SOPs, machine technology that had not been optimized and various raw materials for making tables where each was classified into 2 root causes for Next, a draft improvement proposal is carried out. Among them are providing machine setting training activities to all production employees, making written SOP, conducting trial errors, checking materials and completeness of tools before the production process.
Co-Authors Achmad Agung Wahyudi Agus Setiawan Agus Setiawan Ahmad Fahrul Sholeh Ahmad Wasiur Rizqi Akhmad Ferdy Firmansyah Akhmad Wasiur Rizqi Alifiansyah Rizaldy Satya Putra Alifiansyah Rizaldy Satya Putra Alvian, Fahri Amrillah, Mohammad Suhud Andi Andi Andre Viola Andy Kurniawan Angga Prasetyo Tanto Ar Rohman, Muhammad Hafid Arief, Fatikhul Arif Rubihanto Arifin Pahlawan, Ilham Aspar MS, Rezky Fathiyah Putri Bayu Tri Susisno Bintang Muslimah, Tsaqofi Chandra Muhamadin, Rilo Cholifaturochmah Cholifaturochmah delta medika Juniarto Deny Andesta Dhartikasari, Efta Dzakiyah Widyaningrum Efta Dhartikasari Priyana Efta Dhartikasari Priyana Elly Ismiyah Emdat Suprayitno Evie Talia Nurrohmah Faisal Amir Fathurrozi, Muhammad Fatimatuz Zahra, Fatimatuz Febriantie, Eka Ladya Charyl Fiih, Ahmad Laaroiba Firmansyah, Mohammad Nabil Fitriyana, Deni Fajar Galih Dwi Suryanto Hafidah, Lailatul Hidayat Hidayat Hidayat Hidayat Hidayat Hidayat Hidayat Islahiyah, Azumah Khairul Umam Khoiriyah, Amanda Rizqi Kukuh Winarso Kurniawan, Ricky Wahyu M. Tajul Arifin Maulan Najib May Dian Susanto Moh. Dian Kurniawan Mohammad Arif Alfriyan Syah Mohammad Faisal Setyabudi Mohammad Rizal Mualief, Muhammad Muchammad Rif'an Aziz Muhamadin, Rilo Chandra Muhammad Bashori Alwi Muhammad Choirul Anam Muhammad Hasanuddin, Muhammad Muhammad Irfan Maruf Muhammad Machfud Fitrah Firmansyah Muhammad Mualief Muhammad Zahidil Mukhtar Muhammad, Katon NAFHANI, MUHAMMAD Natasya Sabrina Al Alifah Nina Aini Mahbubah Nizar Adlany Nur Qomaruddin Rafli Pahlawan, Ilham Arifin Permata Ningtyas, Alviani Hesthi Pratiwi, Palupi Adilia Pregiwati Pusporini Purwanto Purwanto R Indriawan Praja Kusuma Rabbani, Nazwa Nayya Nanita Rafly Arifin, Muhammad Rendra Yanuarsah Reza Ardiansyah Rizqy Cahya Putra Fil Akbar Said Salim Dahdah Salman Al Farisy Salwatul Aisy Satria Bayu Nugraha Satya Putra, Alifiansyah Rizaldy Sesilia, Khofidatul Setiawan, Nur Ervil Suraying, Suraying Syahputra, Rifendy Ardian thoyyibul hikam Tsaqofi Bintang Muslimah Wahyudi, Avif Mas Yanuar Pandu Negoro Yudha Adhitya Kurniawan Yulia Nur Ainiyah