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All Journal Jurnal Inovasi Pendidikan Kimia The Indonesian Journal of Public Health Daya Saing : Jurnal Ilmu Manajemen Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Indonesian Journal of Obstetrics and Gynecology (Majalah Obstetri dan Ginekologi Indonesia) Jurnal IDAMAN (Induk Pemberdayaan Masyarakat Pedesaan) Diklat Review : Jurnal manajemen pendidikan dan pelatihan Al-Qalb : Jurnal Psikologi Islam Judika (Jurnal Nusantara Medika) ARTERI : Jurnal Ilmu Kesehatan Jurnal Kebidanan Malakbi Jurnal Kesehatan Masyarakat Mulawarman (JKMM) Indonesian Journal of Community Dedication in Health (IJCDH) Quality : Jurnal Kesehatan Jurnal Penelitian Dan Pengkajian Ilmiah Sosial Budaya Jurnal Ekonomika Dan Bisnis Civil Engineering Scientific Journal Jurnal Ekonomika Manajemen Dan Bisnis Innovative: Journal Of Social Science Research Jurnal Pengabdian Kepada Masyarakat: Kesehatan (JPKMK) Jurnal Ilmu Sosial, Humaniora dan Seni Journal Of Informatics And Busisnes Jurnal Multidisipliner Kapalamada South East Asian Management Concern Journal Journal of Management Education Social Sciences Information and Religion Sadewa: Jurnal Pengabdian Masyarakat
Ririn Handayani
Jurusan Kimia FM/PA Universitas Negeri Semarang Gedung 06 lantai 2, Kampus Sekaran Gunungpati, Semarang, Telp. (024)8508035
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THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION WITH TRADITIONAL GIFT-GIVING USING A MODERN APPROACH AT KREASI ISTANA WINGKING Handayani, Ririn; Silalahi, Amin; Saputra, Harmawan Teguh
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 1 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i1.3710

Abstract

Introduction: This study aims to analyze the effect of service quality on customer satisfaction in traditional gift-giving (seserahan) services with a modern approach at Kreasi Istana Wingking. The growing demand for customized, aesthetically enhanced seserahan services underscores the importance of maintaining high service standards to ensure customer satisfaction and competitiveness in the creative services industry.Methods: This research employs a quantitative explanatory approach involving 35 respondents selected through purposive sampling. Data were collected using a five-point Likert scale questionnaire developed based on SERVQUAL dimensions and customer satisfaction indicators. The instrument was tested for validity and reliability, and the data were analyzed using simple linear regression after satisfying classical assumptions, including normality, multicollinearity, and heteroscedasticity tests.Results: The findings indicate that service quality positively and significantly influences customer satisfaction. Customers generally provided very positive evaluations of the services received, indicating that reliability, responsiveness, assurance, empathy, and tangible aspects play an important role in shaping satisfaction in traditional–modern seserahan services.Conclusion and Suggestion: It can be concluded that improving service quality is essential for enhancing customer satisfaction. Service providers are encouraged to maintain consistent service standards, improve communication clarity, ensure timeliness, and provide personalized attention to strengthen customer trust and long-term business sustainability. Keywords: Customer Satisfaction, , Kreasi Istana Wingking, Service Quality, SERVQUAL, Traditional–Modern Gift Service
EVALUASI KAPASITAS RUAS JALAN TERHADAP KINERJA PELAYANAN JALAN (STUDI KASUS: RUAS JALAN P. DIPONEGORO KOTA TARAKAN) Kurnia, Muhammad; Handayani, Ririn; Rukiah, Siti; Silvana, Yeti
Civil Engineering Scientific Journal Vol 5, No 1 (2026): Civil Engineering Scientific Journal
Publisher : Jurusan Teknik Sipil, Fakultas Teknik, Universitas Borneo Tarakan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35334/cesj.v5i1.7345

Abstract

ABSTRACT: Road safety in school areas is a crucial aspect in supporting safe student mobility, particularly in developing cities such as Tarakan City. Diponegoro Road is one of the corridors with high traffic activity and intense interaction between motorized vehicles and pedestrians, especially during school arrival and dismissal hours. This study aims to evaluate traffic performance and examine its implications for pedestrian safety through a Road Safety Audit approach. A descriptive quantitative method was applied by collecting primary data in the form of traffic volume surveys, side friction observations, and pedestrian facility conditions, as well as secondary data including road geometric characteristics and technical guidelines. Road capacity analysis was conducted based on the Indonesian Road Capacity Guidelines (PKJI) 2023. The results indicate that the effective road capacity is 1,841.62 pcu/hour with a degree of saturation (DS) of 0.63, reflecting stable traffic conditions. However, high side friction activities and limited pedestrian facilities in the school area potentially increase accident risks for students. Therefore, despite acceptable traffic performance, improvements in pedestrian safety facilities are necessary to enhance safety for vulnerable road users in school zones. Keywords: road safety, road capacity, road safety audit, pedestrians, school area ABSTRAK: Keselamatan jalan di kawasan sekolah merupakan aspek penting dalam mendukung mobilitas pelajar yang aman, khususnya di kota berkembang seperti Kota Tarakan. Ruas Jalan Diponegoro merupakan salah satu koridor dengan aktivitas lalu lintas tinggi dan interaksi intens antara kendaraan bermotor dan pejalan kaki, terutama pada jam masuk dan pulang sekolah. Penelitian ini bertujuan untuk mengevaluasi kinerja lalu lintas serta mengkaji implikasinya terhadap keselamatan pejalan kaki melalui pendekatan Audit Keselamatan Jalan. Metode yang digunakan adalah deskriptif kuantitatif dengan pengumpulan data primer berupa survei volume lalu lintas, hambatan samping, dan kondisi fasilitas pejalan kaki, serta data sekunder berupa karakteristik geometrik jalan dan pedoman teknis. Analisis kapasitas dilakukan berdasarkan Pedoman Kapasitas Jalan Indonesia (PKJI) 2023. Hasil penelitian menunjukkan bahwa kapasitas efektif ruas jalan sebesar 1.841,62 smp/jam dengan nilai derajat kejenuhan (DS) sebesar 0,63 yang menandakan kondisi lalu lintas masih stabil. Namun demikian, tingginya aktivitas hambatan samping dan keterbatasan fasilitas pejalan kaki di kawasan sekolah berpotensi meningkatkan risiko kecelakaan bagi pelajar. Oleh karena itu, meskipun kinerja lalu lintas tergolong baik, diperlukan rekomendasi peningkatan keselamatan pejalan kaki melalui penyediaan fasilitas pendukung yang memadai di kawasan sekolah. Kata kunci: keselamatan jalan, kapasitas jalan, audit keselamatan jalan, pejalan kaki, kawasan sekolah
Co-Authors - Afrizal ., Arsyawal A.A. Ketut Agung Cahyawan W Abdillah , Rasyid Adi Rahmat Adolf Bastian Ai Nur Zannah Akbar, M. Attakaatsur Anggraeni , Ernawati anggraeni, Ernawati Aprilia, Findy Setya Arini, Livia Diah arizal N, arizal Arrya Maulana, Farrel Aulia, Adinda Nur Azizi, M Tibi Badzlin, Safira Burhan Burhan, Burhan Camelia, Atika Nora Citra Dewi, Desy Eka Cloudia, Cindy Ade Dewi, Yashinta Kumala Dwiyawati, Wendy Effendi, Moh Dion Evenvinson, Erik Eviana Norahmawati Fadhlillah, Il Fadila, Putri Nurul FATKHURAHMAN FATKHURAHMAN, FATKHURAHMAN Fauziah, Syaidah Fawzi, Rizky Febrianus, Blasius Fitrianingtyas, Rizki haika, haniva Handayani, Yuni Harahap, Abu Hanipah Hendra Dwi Cahyono Heri, Helwen Hidayat, Danu Hidayati, Aniesah Ridha Holidiy, Moch Faisol Ilham Akbar Illahi, Fahri Agustama Nur Iman sari, Asri Indra Prasetya Indri Astutik Istiqomah, May Khairunnisa Khairunnisa Kurnia, Muhammad Kurniadi, Yudho Oktano Larasati, Audi Nindya Lutfiyani, Dwi Indah Luthfiyyah, Siti Dhea Manalu, Nimrot Maulida, Putri Muhammad Ivan Alfian, Muhammad Ivan Muhammad Rasyid Abdillah MUHAMMAD SURYA Nasution, Akhir Sulaiman Natasya, Bella Nazwa, Annida Nugroho, Agung Nungtias, Ayu Setya Nurendari , Indah Pratiwi Nurliana Nasution, Nurliana Nurul Arifin, Astri Siska Oemar , Fahmi Oemar, Fahmi Puspita Sari, Melati Putri , Wiwi Rahayu Putri, Meyla Eka Rahman, Muhammad Ragil Ainur Ramadhan, Indra Jovian Retty Ratnawati Risambessy, Erol Ronny Rukiah, Siti Saadah, Barirotus Saadah Sahita, Rishang Asmadi Santosa, Syifa Ulinnuha Saputra, Arco Saputra, Harmawan Teguh sari, asri iman Sari, Melati Puspita Sawitri, Lia Septiana, Sannia seswandi, agus Sigit Priatmoko Silalahi, Amin Silvana, Yeti Suriyanto . Syahsudarmi, Siti Syiska Atik Maryanti Taufik Baidawi, Taufik Uyun, Ulfatul Vianty, Lily Wahyuni, Emelia Ayu Wasana, Arka Tri Labda Wicaksana, Muhammad Iqbal Wiraguna, Yuli Astuti Yuni Handayani Yuningsih Yuningsih Yuningsih Zalika, Laila Karimatu