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Harmonis
Universitas Muhammadiyah Jakarta
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Journal : Studi Administrasi Publik dan ilmu Komunikasi

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Efektivitas Kebijakan Online Single Submission pada Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Tangerang Selatan Nazwa Nurfauziah; Mawar Mawar; Fal Harmonis; M Qudrat Nugraha
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 1 (2025): Februari : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i1.184

Abstract

Licensing is an important factor for investors when making an investment. To speed up and simplify the licensing process, the government created the Online Single Submission (OSS) system. In South Tangerang, the Department of Investment and One Stop Integrated Services (DPMPTSP) plays an important role in the coffee shop business licensing process. To open a coffee shop, a location permit, environmental permit, NIB and business trading permit through OSS are required. Obstacles in the licensing process often cause delays and difficulties for business actors. The aim of this research is to determine and analyze the effectiveness of applying for coffee shop business permits through Online Single Submission at the South Tangerang One Stop Integrated Services Investment Service. The method used in the research is a qualitative approach with descriptive research type. This research uses the theory of Thomas R. Dye (2013). The research results show that the indicators for setting clear goals have not been achieved optimally even though the goals of time efficiency and transparency of business permits through the OSS system are quite effective. In the results measurement indicators, positive results have been achieved, which can be seen from the success of OSS in increasing the number of NIBs by 10% from the previous year. Performance evaluation indicators are not optimal due to limited email, network and server constraints, apart from that the appearance and provisions of the OSS system also make it difficult for users to access the OSS system again. In the cost-benefit analysis indicator, it is quite efficient in reducing permit processing time and without any costs incurred. Contextual factor indicators provide a positive impact where the JOSS Program is a form of the South Tangerang government's commitment to assisting the community in licensing through the OSS system. The feedback and adjustment indicators have not been optimal in providing guidance and information to business actors, so there are still business actors who have not registered their business permits through this OSS system.
Co-Authors Abdurrohman, Haidar Achmadrifai Adetya Perdanaraya Putra Wiedyudja Adetya Perdanaraya Putra Wiedyudja Adonis Kay Reyhan Tristansyah Agus Jatmika Ahmad Baihaqi Amin Shabana Amina Swarnawati Aminah Swarnawati Ananda Wiliyan Andriansah, Andriansah Angga Aminudin Arisma, Lusi Yuliana Asep Setiawan ASEP SUPARMAN Astriana Baiti Sinaga Bambang Dwinanto Bella Indriyani Yuniarti Bono Setyo Bugis, Rimbo Chomariah, Lailatul Dharmajaya, Muhamad Agung Diah Febrina Dian Fauzalia Djunijanti Peggie Djunijanti Peggie, Djunijanti Endah, Raden Numidia Evi Satispi Fadhil, Mohammad Kesya Faisal Maarif Fajar Anas Sukadiman Fajri Syahiddinillah Fauzan Nugroho Fera Ferdasah Fitria Dewi Kusuma Florensia Setya Ningrum Gifari, Haikal Hafiz, Farhan Abdul Hakim, Lukman Rahman Hanif Rahman Hasikin, Haerul Heidy Mutiara Hendri Satrio Ibnu Satrio Wibowo Intan Ikhtiarti Wilti Ismed Kelibay Jatmika, Agus Khalaida, Safa Khansa Mardhiyah Mustajabah Komara Khotimah, Intan Khusnul Kurnia, Ivonne Poppy Vony Kusnandar, Alwi Rahman Leti Karmila Lintang Ursita Lusi Resti Nurhayati M Qudrat Nugraha M. Imran Syamsudin Marjenah, Marjenah Mawar Mawar Melatiningsih, Budhi Sri Mitha Aulia Usrul Mubarok, Bustanul Mugiya Aljandi Malik Muhamad Agung Dharmajaya Muhamad Hardandy Sutrisno Muhamad Isnan Nur Ikhwan Muhammad Aryo Hakim Muhammad Faiz Mumtaz Muhammad Jihad Pranata Gunawan Muhammad Luthfi Nugraha Muhammad Naufal Dzakaria Muhammad Naufal Zuhdi Muhammad Rafi Atha Dhiya Muhammad Reza Fauzian Muldani, Trisno Najmussakib Nani Nurani Muksin Nasrun Adam Nazwa Nurfauziah Nugroho, Sidiq Nur Afianty Nur Rohman, Haris Nuzul Nurfalah Nurfalah Nurul Aisyah Rahmawati Oktaviana Purnamasari Orvalinda, Ona Osrita Hapsara Pangestu, Nungky Satrina R. Andi Ahmad Gunadi Rahastri Chaliza Rahmad Tri Hadi RETNO DEWI, HASTI Rita Darmawati Robi Muarifah Rusli Rusli Ryan Hidayat Sabut Handanu Salma Laila Qodriyah Salma Laila Qodriyah Salsa Nabila Sami'an Satispi, Evi SATISPI, EVI Saud, Oshferlia Rucmana Saud, Oshlifin Rucmana Setiawan, Asep S Sholihatien, Srie Robbiah Sinung Restendy Siti Sahra Musa Siti Zuhro Sri Wahyuni Hutandjalay Srildayanti, Novita Sultan Fikri Kamallullah Swarnawati, Aminah Syahlun Fikry Riyanto Syahnanto Noerdin Taofik Hidayat Taslim, Muhamad Teguh nurjaman Tria Melinda Tria Patrianti Urip Urip Urip Urip, Urip Uswadi, Aos Utami, Widia Sri Wawan Lulus Setiawan Widarti, Eka Indri Wiryawan Kresna Wisnu Brata Zumiraj, Muhammad Alam