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All Journal Jurnal Rekayasa Mesin Speed - Indonesian Journal on Computer Science Speed - Sentra Penelitian Engineering dan Edukasi REKAYASA Et-Tijarie: Jurnal Hukum dan Bisnis Syariah Jurnal Pengabdian Kepada Masyarakat (Indonesian Journal of Community Engagement) INTEGER: Journal of Information Technology Syntax Literate: Jurnal Ilmiah Indonesia DIKLUS: Jurnal Pendidikan Luar Sekolah Jurnal Nusa Sylva RISTEK : Jurnal Riset, Inovasi, dan Teknologi Kabupaten Batang Generation Journal Al-Manhaj: Jurnal Hukum dan Pranata Sosial Islam Innovation in Research of Informatics (INNOVATICS) Jurnal Riset dan Aplikasi Mahasiswa Informatika (JRAMI) Bulletin of Science Education RISTEK: Jurnal Riset, Inovasi dan Teknologi Kabupaten Batang Jurnal Pelita Sriwijaya Power Elektronik : Jurnal Orang Elektro Journal of Technology and Computer (JOTECHCOM) Seminar Nasional Riset dan Teknologi (SEMNAS RISTEK) Jurnal Pemberdayaan Masyarakat dan Komunitas
Rudi Hermawan
Program Studi Sistem Informasi Universitas Surakarta
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Physics Social Sciences Other

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Journal : Journal of Technology and Computer (JOTECHCOM)

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Evaluation of the Effect of Decision Support Systems on the Quality of Managerial Decisions in MSME Companies in Indonesia Kartini, Dewi; Hermawan, Rudi
Journal of Technology and Computer Vol. 2 No. 1 (2025): February 2025 - Journal of Technology and Computer
Publisher : PT. Technology Laboratories Indonesia (TechnoLabs)

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Abstract

This study evaluates the impact of Decision Support Systems (DSS) on managerial decision quality in Indonesian Micro, Small, and Medium Enterprises (MSMEs), focusing on retail, food production, and textile sectors. Through a mixed-methods approach combining quantitative analysis of 150 MSMEs and qualitative interviews with 75 business owners, the research demonstrates significant improvements post-DSS implementation. Key findings include a 59.6% reduction in decision latency for micro-enterprises, 22.4% higher inventory turnover in retail businesses, and 18.3% improved margin stability in food production. The study identifies critical success factors such as Bahasa Indonesia interface localization (adoption rate 88%) and mobile-first design (SUS score 82.4/100), while highlighting infrastructure and digital literacy as persistent barriers. Comparative analysis reveals the solution outperforms previous implementations in developing markets, achieving break-even 40% faster. The research contributes both practical frameworks for DSS deployment in resource-constrained environments and theoretical extensions to technology acceptance models, emphasizing "localization readiness" as a novel adoption dimension. These findings provide policymakers and business support organizations with evidence-based strategies for accelerating digital transformation in Indonesia's MSME sector, which constitutes 99% of the nation's businesses. Future research directions include longitudinal impact assessment and AI-voice integration for ultra-micro enterprises.
Co-Authors Abd. Rasyid Syamsuri Adhy, Dewanto Rosian Agus Hikmat Al Mursyid, Mohammad Irsyad Alfian Alfian Anggara, Mohamad Bayu Apriliani, Erlina Arista, Ivan Anindito Aryanto, Renaldi Ashlihah, Ashlihah Astuti - Bambang Eka Purnama BUDI TJAHJONO Costa, Anthony Dendy Adanta Dewi Puspita Sari Didik Nur Huda Dwi Yulistyanti, Dwi Edi Setiyo Erlanda Augupta Pane Faddillah, Rani Desy Fatimah Zahro Fauzi, Ahmad Miftah Fitriyah Fitriyah Galuh Widitya Qomaro Ghaffar, Nurshofi Gita Kencanawaty, Gita Handayani, Shinta Dwi HARRIS, SOEPARDI Heni Pujiastuti Hermudananto, Hermudananto Irvan Irvan Jauhari, Mohammad Agitha Juharsa, Jujun Jumadi Jumadi Kartini, Dewi Khoiriyah, Fitrotul Khoiriyah, Umi Khozinatul Kumala, Siti Ayu Landa, Silvia Anastasia Lapau, Fitri LILIK BUDIPRASETYO Luthfie, Muhammad Marwani Marwani, Marwani Mauhib, Akpil Ma’sum, Mohamad Meldianto, Efri Mochamad Amri Santosa Mualifah, Leni Muhammad Yusup Murianty, Riana Nizirwan Anwar Noor, Yudin Wahyudin Nur Widiyasono, Nur Nusroh, Alfi Chumidafin Pane, Erlanda Patriana, Ari Prakoso, Akbar Teguh Pratama, Fitrianto Adi Puspita, Fitriyah Qardhawi, Youssuf Rachmadini, Syafira Rahayu, Kadek Ridoi Rajahasta, Patih Rosada, Nyataku Ibnu Rosyiidah, Afiifah Al Safitri, Mazda Leva Okta Saputra, M. A. Ade Saputra, Suranto Sari, Hilda Asyifa Siska Iriani Siti Maesaroh Sudrajat Sudrajat Suhendar, Asep Sukadi . Sukoyo, Kuntari Sri Sutrisno, Sutrisno syofii, imam Tarigan, Masmur Titiek Setyawati Wadirin, Wadirin Yadi, Farhan Yeasy Agustina Sari, Yeasy Agustina Zulkifli, Miranti Triana