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Journal : journal of technology and computer jotechcom

Evaluation of the Effect of Decision Support Systems on the Quality of Managerial Decisions in MSME Companies in Indonesia Kartini, Dewi; Hermawan, Rudi
Journal of Technology and Computer Vol. 2 No. 1 (2025): February 2025 - Journal of Technology and Computer
Publisher : PT. Technology Laboratories Indonesia (TechnoLabs)

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Abstract

This study evaluates the impact of Decision Support Systems (DSS) on managerial decision quality in Indonesian Micro, Small, and Medium Enterprises (MSMEs), focusing on retail, food production, and textile sectors. Through a mixed-methods approach combining quantitative analysis of 150 MSMEs and qualitative interviews with 75 business owners, the research demonstrates significant improvements post-DSS implementation. Key findings include a 59.6% reduction in decision latency for micro-enterprises, 22.4% higher inventory turnover in retail businesses, and 18.3% improved margin stability in food production. The study identifies critical success factors such as Bahasa Indonesia interface localization (adoption rate 88%) and mobile-first design (SUS score 82.4/100), while highlighting infrastructure and digital literacy as persistent barriers. Comparative analysis reveals the solution outperforms previous implementations in developing markets, achieving break-even 40% faster. The research contributes both practical frameworks for DSS deployment in resource-constrained environments and theoretical extensions to technology acceptance models, emphasizing "localization readiness" as a novel adoption dimension. These findings provide policymakers and business support organizations with evidence-based strategies for accelerating digital transformation in Indonesia's MSME sector, which constitutes 99% of the nation's businesses. Future research directions include longitudinal impact assessment and AI-voice integration for ultra-micro enterprises.
Co-Authors Abd. Rasyid Syamsuri Adhy, Dewanto Rosian Adiyono Agus Hikmat Akbar Teguh Prakoso Al Mursyid, Mohammad Irsyad Alfian Alfian Apriliani, Erlina Arima, Dewi Arista, Ivan Anindito Aryanto, Renaldi As'ary, Muhammad Hasyim Ashlihah, Ashlihah Bambang Eka Purnama Budi Tjahjono Costa, Anthony Dendy Adanta Dewi Puspita Sari Didik Nur Huda Dwi Yulistyanti, Dwi Edi Setiyo Eko Budianto Eko Prasetyo Erlanda Augupta Pane Esti Susiloningsih Faddillah, Rani Desy Fatimah Zahro Febriyanti, Rachmah Firizal, Harlin Ghaffar, Nurshofi Gita Kencanawaty, Gita Hamdani, Arfan Handayani, Shinta Dwi HARRIS, SOEPARDI Hasan Hariri Heni Pujiastuti Heri Satria Setiawan Hermudananto, Hermudananto Iman, Dwi Hariyanto Irvan Irvan Jauhari, Mohammad Agitha Jhonem, Akbar Putra Juharsa, Jujun Jumadi Jumadi Kartini, Dewi Khoiriyah, Fitrotul Kumala, Siti Ayu Landa, Silvia Anastasia Lapau, Fitri Lazuardi, Muhammad Aldi LILIK BUDIPRASETYO Luthfie, Muhammad marlia, rina Marwani Marwani, Marwani Ma’sum, Mohamad Meldianto, Efri Mochamad Amri Santosa Mualifah, Leni Muhammad Iqbal Muhammad Yusup Mujiburrohman Mujiburrohman Mulyanto Mulyanto Murianty, Riana Nizirwan Anwar Nur Widiyasono, Nur Nusroh, Alfi Chumidafin Pane, Erlanda Patriana, Ari Pratama, Fitrianto Adi Puspita, Fitriyah Qardhawi, Youssuf Rachmadini, Syafira Rahayu, Kadek Ridoi Rajahasta, Patih Ramadhan, Anugrah Agung Ramadhan, Muhammad Rizki Rosyiidah, Afiifah Al ROUDATUL JANNAH Rudi Hermawan, Adiyono, S. Siburian, Ramli Safitri, Mazda Leva Okta Samiran, Muhammad Saputra, M. A. Ade Saputra, Suranto Sari, Hilda Asyifa Sarif, Muhammad Irfan Septian, Muhammad Siska Iriani Sitepu, Andri Ismail Siti Maesaroh Siti Rohimah Situmorang, Indra Harapan Subando, Joko - Sudrajat Sudrajat Sukadi . Sukoyo, Kuntari Sri Suteja, Ade Guna Sutrisno, Sutrisno syofii, imam Tarigan, Masmur Taufan, Edward Cantona Titiek Setyawati Valentino, V.H. Wadirin, Wadirin Wijaya, Ikhlasul Amal Wijaya, Rian Farta Yadi, Farhan Yeasy Agustina Sari Zulfajri, Zulfajri Zulkifli, Miranti Triana