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Analisis Kualitas Layanan Website E-Commerce Berrybenka Terhadap Kepuasan Pengunjung Menggunakan Metode WebQual 4.0 dan Importance Performance Analysis (IPA) Winda Siti Fatmala; Suprapto Suprapto; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 1 (2018): Januari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

E-commerce is use of communication network and computers to carry out business processes. The use of e-commerce in Indonesia is growing rapidly, which could be seen by the increasing number of online shopping sites. This makes e-commerce companies keep trying to provide the best service to attract customers. Berrybenka is one of the largest e-commerce fashion companies in Indonesia and until now Berrybenka continues to provide the best service for its customers. Therefore, it is necessary to analyze the quality of Berrybenka website services based on the user's point of view whether the website is satisfying or not. The analysis is used to determine the factors that affect the quality of website services based on 3 variables webqual 4.0: usability, information quality, and service interaction. The data that were obtained from the questionnaires distribution then be processed using the method of Importance Performance Analysis (IPA) to determine the value of the user's perception and desire of Berrybenka website. The effectiveness of improvement was implemented based on priority recommendation improvement of IPA quadrant analysis results. The results of the analysis showed that Berrybenka website performance is unlike the users expected. It showed by the correspondence value of 94.91% or <100% and the average of gap analysis results -0.0901 or <0. Priority improvements on the Berrybenka website are listed in indicator 11 which is an indicator of quadrant A.
Perbandingan Test Case Generation dengan Pendekatan Genetic Algorithm Mutation Analysis dan Sampling Christopher Dimas Satrio; Mochamad Chandra Saputra; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 1 (2018): Januari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Software testing has an important role to knowing and maintaining the quality of a software. In software testing process, test case is necessary. However, test case generation require a relatively long time, so automatic test case generation with a certain algorithm are conduct. The purpose of this research are to compare genetic algorithm mutation analysis and genetic algorithm sampling approach. That's two approach wil be implemented and analyzed the result. In terms of the final result, will be revealed the reduction of the number of test case that occurs. Number of iteration, cumulative number of individuals, number of fitness evaluation, and size of the resulting test suites will be variable comparison between that's two approach. The conclusion of this research are the genetic algorithm mutation analysis approach is better than genetic algorithm sampling approach in terms of the reduction number of test case and for all comparison variable that applied.
Pengukuran Kualitas Website Unit Pengembangan Karir dan Kewirausahaan Universitas Brawijaya Menggunakan Metode Webqual 4.0 Ananty Yunanda Rezkiani; Suprapto Suprapto; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 2 (2018): Februari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Website is a media technology that can deliver all kinds of information quickly. One of the institutions that use the website media is Unit Pengembangan Karir dan Kewirausahaan Universitas Brawijaya or commonly called UPKK UB. UPKK UB uses website to convey or disseminate information about job vacancy, training and socialization to enter the field of job. UPKK UB said that They never made a measurement of website quality although there are some complaints from the users, so that UPKK UB felt that they need to make a measurement of website qulity.From the description of the problem, the measurement of website quality UPKK UB by using webqual 4.0 method which aim to know webqual variable that influence user satisfaction, from indicator of webqual 4.0 need improvement for website UPKK UB, and give recommendation improvement. Data analysis techniques were performed using SEM (Structural Equation Model). The tool used in this research is SmartPLS 3.0 as a tool (Partial Least Square) PLS. Based on the result of the survey of 99 respondents, the value of R square for the user satisfaction variable is 0.546, which means that the value indicates variable satisfaction can be explained by variable usability, information quality, and service interaction quality of 54.6%, while the rest is 45.4% is influenced by other variables not found in this study. The result of the data analysis there are 7 indicators of webqual 4.0 that need improvement.
Analisis Faktor-Faktor yang Memengaruhi Kepercayaan Pengguna Dalam Menggunakan Aplikasi Al-Quran Mobile XYZ Menggunakan Model Modified UTAUT Muhammad Nurul Fanani; Ari Kusyanti; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Al-Quran Mobile XYZ is a mobile al-quran application based on android and ios. Al-Quran Mobile XYZ counted as many as 10 million downloads through the play store. It shows how much the public interest to use the application of Al-Quran Mobile. With the presence of Al-Quran Mobile XYZ applications users do not need to carry the Quran manuscripts everywhere, only with smartphone users can easily carry and read anytime. But it would be a problem if the user does not pay attention to verses of the Quran that turned out to be an error. There have been several cases that have occurred with regard to errors in al-quran verses in one of the available applications, but still many users continue to use mobile al-quran applications. In this research, the research method used is Unified Teory of Acceptance and Use of Technology (UTAUT), UTAUT Model shows that intention to behave (behavioral intention) is influenced by performance expectancy, effort expectancy, social influence, and facilitating conditions. Also in this research model is also combined with other factors, such as trust, perceived risk, and perceived information quality. This study used a sample of 100 respondents refers to the slovin formula. Then for the method of analysis using path analysis. The results show that perceived information quality has significant influence on trust, and facilitating conditions have a significant effect on behavioral intention.
Penilaian Kualitas Layanan E-Government Dengan Pendekatan Dimensi E-Govqual dan Importance Performance Analysis (IPA) (Studi Kasus Pada Pemerintah Provinsi Nusa Tenggara Barat) Rino Agus Saputra; Suprapto Suprapto; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 5 (2018): Mei 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

West Nusa Tenggara Province has implementing e-Government by creating a website as a part of public service. Public gave a 40.2% rating for poor assessment to the current website service. Public services should be periodically evaluated for service optimization. The study aims to determine the quality of West Nusa Tenggara Province website services using the dimensions of e-Govqual and IPA, determine the priority attributes of service quality improvement based on the results of IPA analysis and give the recommendations from the e-Govqual dimension attribute analysis. The study was conducted on the West Nusa Tenggara Province website at www.ntbprov.go.id during March 2017 to June 2017. To assess the quality of the website service used 5 dimensions and 28 e-Govqual attributes. With the 100 respondents used as research samples, the results of IPA analysis on the level of conformity has an average value of 85.22% and value of the gap has a value of GAP 0 is -0.61, meaning the performance of the website service has not been able to meet user expectations. Furthermore, from the quadrant analysis, 4 attributes with main priority and 8 attributes with low priority for service improvement. Recommendations are given based on literature or theory for attributes that need to be improved in order to improve the quality of website services.
Analisis Kualitas Layanan Website XYZ Terhadap Kepuasan Pelanggan Dengan Menggunakan Metode Webqual 4.0 Randyka Rusniantoro; Ari Kusyanti; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 6 (2018): Juni 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

E-commerce or electronic commerce, is the process of buying and selling product or services that utilize online network or internet. The quality services of a website affects the number of users accessing customer satisfaction. Xyz is one of the largest e-commerce websites for gaming community in Indonesia. In 2016, there are some issues on xyz such as ease, information given by the website, and services. Therefore, the quality of a website has a great impact to customer satisfaction. This study uses Webqual 4.0 with multiple linear regression analysis. The finding of this study show that customer statisfaction is influenced by Usability of the website and not influenced by information Quality and Service Interaction. It proves that ease of use of the website can affect customer satisfaction. This study also shows that Usabillity, Information Quality, and Service Interaction simultaneously affect customer satisfaction. It shows that the ease, information provided by the website and service on a website simultaneously can affect customer satisfaction.
Evaluasi Desain Antarmuka Pengguna Website Kabupaten Blitar Menggunakan Metode Usability Testing (Studi Pada Dinas Pemerintahan Kabupaten Blitar) Mukhammad Yusuf; Aditya Rachmadi; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 7 (2018): Juli 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Information is the result of processing data in any form that is more meaningful to the recipient. Information describes a real event and is used for decision making. Website http://blitarkab.go.id which is the Blitar District Government website is the source of information for the people of Blitar Regency. But if the information is difficult and rare to update how the information can easily reach the community. By doing usability testing, the system can be evaluated so that the system can be easily used by the user. This research begins with the process of determining the sample and population to perform usability with the task already created. The next step is the process of measuring website usability using the Keystroke Level Model methodology by assigning tasks to test targets. The purpose of usability measurement is to measure the usability level of learnability, efficiency, memorability, errors, and satisfaction of the Blitar district website. The results are time, error, and reaction of test target during testing. Analysis of usability level that has been done will be a reference of the recommendation improvement website of Blitar. The improvement recommendations are based on the HHS guidelines and the website development guidelines of the local government website of USDRP (Urban Sector Development Reform Project) participants to meet the minimum standards of government websites
Analisis Pengaruh Kualitas Layanan Website Komisi Pemilihan Umum Provinsi Jawa Timur dengan menggunakan Metode WebQual 4.0 Misbakhul Akbar; Aditya Rachmadi; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 7 (2018): Juli 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

E-Government is designed as a site of interaction between the Government with the people, so that the public people is an important part in the functioning of E-Government. Public poeple satisfaction with KPU Jatim website is important for the realization of good E-Government This study aims to determine the influence of website quality on user satisfaction using multiple linear regression statistik and the WebQual 4.0 method consisting of Usability, Information Quality, and Service Interaction Quality. From 3570 population, got 97 sample minimum based on calculation of Slovin formula then got 105 sample respondents by using questionnaires that have passed the test of Validity and Reliability. Based on the results of the study obtained Usability, Information Quality, and Service Interaction Quality affect simultaneously to User Satisfaction. Dimensions of Information Quality and Service Interaction Quality partially affect the User Satisfaction. Usability is the only factor that does not affect the User Satisfaction.
Analisis dan Pemodelan Sistem Informasi pengelolaan Persediaan Barang (Studi Kasus Bagian Sarana dan Prasarana UB Press) Era Nurria; Aditya Rachmadi; Ismiarta Aknuranda
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 8 (2018): Agustus 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

UB Press is part of UB's academic implementation support unit (UKPPA) with main program focus on e-book, conventional and citation. UB Press is divided into three divisions, publishing, marketing and administration, finance & facilities and infrastructure. The process of activities at facilities and infrastructure division still use conventional processes of demand for goods, data collection of goods and goods out and ordering goods all still using manual form. Given these issues information system that can support the business process of goods management is required. The model of management information system using Rational Unified Process which focus in the inception and elaboration phases. In the inception phase, need to analyze is performed which produces 15 features consisting of 12 functional requirements and 3 non-functional requirements and 12 use cases. In the elaboration phase needs to modeling the system and evaluate the system. At the modeling phase the system produces analysis of classes to be a class diagram, data modeling and user interfaces modeling. In the evaluation phase the system uses a traceability matrix where each condition can be traced to features, use cases, sequence diagrams, activity diagrams and interfaces. In addition to using traceability matrix, a consistency analysis was used to calculate the consistency level of need indicating 100 % shows all of the needs element are connected.
Analisis User Experience Pada Website Streaming Video (Studi Kasus: Youtube dan VLIVE) Risma Ismulia Rahmi; Retno Indah Rokhmawati; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 8 (2018): Agustus 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

According to a survey of 82 respondents, only 12 respondents prefer to use VLIVE, while the rest choose to stream using Youtube. This study will provide user experience comparison analysis on VLIVE and Youtube websites subjectively and objectively. The objective analysis will be tested using scenario based on parameters: task completed, error during task performance, time per completed task and number of clicks during task completion. The subjective analysis was conducted by interviews of respondents based on user experience honeycomb factor. There are two groups of respondents: VLIVE groups and Youtube groups, each have 3 respondents. As a result of the objective analysis, this studies reported that Youtube is more effective and easy to use compared with VLIVE based on the parameters of task completed. Based on the parameters of error during task performance, VLIVE can be regarded as a website that is more effective and easier to use. While VLIVE more efficient based on parameters of time per completed task and parameter number of clicks during task completion. The result of subjective analysis of user experience factors is: useful: both websites have different content categorization, usable: both websites are easy to use, desirable: the content of VLIVE is more exclusive, findable: The features is contained in the VLIVE and Youtube websites only different on the provided feature name, accesable: required internet connection to access, and credible: VLIVE can login using social media account, while Youtube uses email. This study also conducted each of the characteristics both the advantages and disadvantages.
Co-Authors Abdul Aziz Achmad Arwan Achmad Muchsinul Huda Malik Jamil Ade Renata Adinda Ragilia Rahmandini Aditya Kurniawan Admaja Dwi Herlambang Admaja Dwi Herlambang Afifah Khairunnisa Afifah Qonita Agatha Shella Agtika Agung Prasetyo Siregar Agustinus Dwi Priharyanto Ahmad Dany Mirza Ahmad Muzakir Mahmud Aisha Edna Alicia Sanyoto Aji Irvansyah Alfi Nur Rusydi Alif Hilyatun Nisak Alpia Pentidari Amellia Ayu Permatasari Amirah Al Baiti Ananta Bintang Pradana Ananty Yunanda Rezkiani Andi Reza` Perdanakusuma Andito Wahyudi Andra Bayu Febriant Andre Firza Setyananda ari kusyanti Arib Rahman Sutrisna Arsy Baiq Shazkya Asmi Afdilla Audi Kresna Fathurino Aulia Aprilliana Azri Putri Rahmatika Baihaqy, Ahmad Bavian Adi Nugraha Bintang Fajrianti Binti Lukluil Maknunin Buce Trias Hanggara Buce Trias Hanggara Budi Wasono Bunga Asmara Chafidz Rizal Ilmi Christopher Dimas Satrio Danny Esfarditya Dea Ayu Permatasari Delimukti Putra Muliawan Denlei Diyorossi Denny Sagita Rusdianto Desyolanda Manullang Dhuha Rizky Ramadhan Diah Priharsari Dian Herbayu Dimas Ferry Kurniawan Dinda Riski Nurfadilah Dio Rahmat Putra Dzat Dini Roso Era Nurria Erlan Erlangga Erni Dwi Hartini Erwin Wijayanto Erwina Nur Amalina Evita Liana Sukma Evita Oktaviana Fajar Pradana Fajri Ilhamdi Farah Amalia Fathiya Ihsani Fatwa Ramdani, Fatwa Ferghyna Ferghyna Fifi Syammariah Bawardi Fildzah Zatayumni Fitra Abdurrachman Bachtiar Fitri Dewi Lestari Galih Prakoso Ghasa Amalul &#039;Alam Glady Putra Pratama Hana Attaumi Hanifah Muslimah Az-Zahra Haris Surya Wijayanto Harisul Ikrom Amin Harun Arrasyid Hasibuan Haryaputra Arbisono Hilda Khairunnisa Hisam Rahman Hakim Ika Kurniawati Ilham Febi Muzacki Ilham Hananto Wibisono Ilham Maulana Ubaidillah Inggrid E. A. Siahaan Intan Camila Intan Rumaysha Ismiarta Aknuranda Ismiarta Aknuranda Ivan H. Primananda Januar Komar Ruwanda Jerry Deska Perdana Karita Puspitasari Khotimah, Siti Fauziah Nurul Krisdian Widya Ekatama Lailatussaadah M Nur, Lailatussaadah Laurensia Clara Sakti Lintang Dila Mutiara Putri Liyan Nasution Lulud Mardhiartika Putri Marisania Pramesti Cahyani Mariyatul, Rohhadiyya Misbakhul Akbar Moch. Fadel Satrio Mochamad Chandra Saputra Mochamad Chandra Saputra Mochamad Taufiq Moh. Firnas Amrozi Muh. Akbar Murad Muhamad Fauziawan Agung Rewanda Muhammad Aminul Akbar Muhammad Hasbi Ashshiddiqi Muhammad Ilham Maksum Muhammad Iqbal Alvin Harlia Rahman Muhammad Nurul Fanani Muhammad Oktoda Noorrohman Muhammad Rasyad Fauzan Muhammad Sultan Alfariz Muhammad Zakhy Fitra Gusri Mukhammad Yusuf Mumtazah Rizti Arini Muqorrobin Ghulam Muhammad Najla Alia Farah Nanang Yudi Setiawan Nanang Yudi Setyawam Nathania Hutajulu Naufal Faza Rusdi Niken Hendrakusma Wardani Niken Hendrakusma Wardani Ninscha Adisti Oktivianet Nofry Arman Noval Ageng Siswanto Novia Fanny Salsabila Nozomi Alifia Ghaisani Nozomi Alifia Ghaisani Nur Afifah Nurudin Santoso Panji Wicaksono Prasetya Muhamad Aditya Putri Puspitasari Rahmi Maulidya Randyka Rusniantoro Rendra Trihardo Restian Parengga Restian Parengga Retno Indah Rokhmawati Rino Agus Saputra Ririn Ririn Ririn Ririn Risma Ismulia Rahmi Rossa Dini Anisya Rusjda Widya Rahmani Sabilla, Ridha Annisa Sandy Rastra Sewakottama Sarah Anindya Shofi Satrio Agung Wicaksono Satrio Dwiartono Satrio Hadi Wijoyo Sephia Aldiariza Sephia Aldiariza Hernandha Septian Rachmat Widayanto Steven Felix Octo Pasaribu Suanggra Lilik Purwanti Supraptoa Supraptoa Teophilus Hans Juliher Teuku Yusuf Ryan Ar-Rasyid Theresia Lulu Indah Kurniawati Tito Akbar Bagaskara Topan Prakoso Ulya Nuzulir Rohmah Via Aprilia Prabawati Virdha Rahma Aulia Wahyu Hadi Supriatmanto Welly Purnomo Wheny Mela Sari Widhi Asih Paramesti Widhi Hayuhardhika Nugraha Putra Widhy Hayuhardhika Nugraha Putra Widya Agusty Bintari Wilda Kusnawati Winda Siti Fatmala Windi Prasetyo Wira Kumara Wreda Beny Ramdhany Yugo Fairnando Augusto Yulie Fauzanah Yusi Tyroni Mursityo Yusi Tyroni Mursityo Yusuf Reyhan Aditiawan Zulfiar Ryanda Putra