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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Pendidikan dan Pemberdayaan Masyarakat Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Jurnal Tecnoscienza Jurnal Teknika Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI) Dharma Ekonomi
Aditya Rachmadi
Fakultas Ilmu Komputer, Universitas Brawijaya
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Mathematics Other

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Evaluasi User Experience dengan Metode Heuristic Evaluation dan Persona (Studi pada : Situs Web Dalang Ki Purbo Asmoro) Aditya Kurniawan; Retno Indah Rokhmawati; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 8 (2018): Agustus 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Website is one of the media in spreading information, one of them is Ki Purbo Asmoro website. However, some shortages were found by the users when accessing the website. To find out the problems on the website, an analysis of user experience through Heuristic Evaluation method was needed. In addition, to know further about the impression, goals, and expectations of the users in using the website, a Persona as a fictional representation of the potential users of the website was formed. Evaluation was done in 2 stages. The evaluation of the phase 1 was to find problems on the initial website. The evaluation of the phase 2 was to find the problem on the repair prototype that built on the solution to the problems found in phase 1 and Persona evaluations. In the result of the evaluation of the phase 1, the most problems in the heuristic principle found were in the principle of H4 - Consistency and Standards, and on H8 - Aesthetic and Minimalist Design. While in the evaluation of the phase 2 some problems were found on the principle of H4 - Consistency and Standards, and H7 - Flexibility and Efficiency of use. Some improvements were made to decrease the number of problem findings and severity ratings between the two evaluation phases.
Analisis dan Perbaikan Antarmuka Pada Situs Web Brawijaya Information Technology Services (BITS) Menggunakan Metode Evaluasi Heuristik Rendra Trihardo; Retno Indah Rokhmawati; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

UPT TIK is a BITS website manager. One that can not be separated from the quality of a website is the user interface. The website interface is very influential on the operational process of website usage. To explore the problems on the BITS website then observations and interviews conducted with related parties of BITS website manager. Based on observations and interviews, a number of problems on the BITS website interface were found. Given the importance of website function for operational activities and based on existing problems, the researcher proposes evaluation of BITS website using heuristic evaluation. Evaluation is done in 2 stages, that is early stage evaluation and final evaluation. In the early evaluation, evaluation was done on the BITS website with a total of 28 problems and the most common problems were found in the H8 category (aesthetic and minimalist design). Based on the results of the early stage evaluation of BITS website was improved. In the final evaluation, the evaluation was done on the result of BITS website improvement with the total problems of 15 were found and the most common problems found in the final evaluation lies in the category of H8 (aesthetic and minimalist design). The average of severity ratings on the final evaluation is on the scale of 2 (minor usability problem), so that sustainable improvement for the BITS website is needed.
Analisis Pengalaman Pengguna Dengan Menggunakan Mixed-Methods Approach Studi Pada Website Coppamagz Arsy Baiq Shazkya; Retno Indah Rokhmawati; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Current development of news website have many different kinds of interest, for example sports, education, tourism to one that provide news from the entertainment industry in South Korea, such as Coppamagz.This research devine to know K-pop fans user experience using Mixed-Method Approach which has several stages to be done, that is observation to 5 experimental participants who are surfing on the Coppamagz website using Morae Software, and then participants will fill questionnaire of User Engagement Scale (UES), Cognitive Absoprtion Scale (CAS), System Usability Sacale (SUS) and then do an interview. The analysis is done by using standard deviation. The result is UES show opinions of participants who agreed (no significant difference) when selecting answer from UES questionnaire statement. From CAS questionnaire analysis shows of different experimental participants (significant differences) when selecting the answer from CAS questionnaire statement. For System Usability Scale (SUS) get SUS score 73 it means Coppamagz web interface included in Acceptable category. Keywords: Mixed-Methods Approach, user experience, User Engagement Scale (UES), Cognitive Absoprtion Scale (CAS), System Usability Scale (SUS)
Evaluasi dan Perbaikan Desain Antarmuka Pengguna Situs Web SMK Negeri 1 Bangsri dengan Menggunakan WEBUSE dan Human Centered Design Bintang Fajrianti; Aditya Rachmadi; Fitra A. Bachtiar
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

SMK Negeri 1 Bangsri is a high school that has an official website as a media for education and also information about the school. Based on the results from the interview with users, several problems on the website interface of SMK Negeri 1 Bangsri were found which affect the usability of the website, such as poor navigation layout, unfamiliar menus naming, inappropriate colors, reading difficulties, even less informative information. Therefore, it is necessary to do evaluation and improvement on the website interface using Human Centered Design (HCD). In this research, evaluation processes are done using WEBUSE questionnaire so that improvement on the interface can be done better. The results of the usability evaluation for SMK Negeri 1 Bangsri official website on current design and prototype design show the increase in the value of usability. The results of the initial evaluation showed the website usability is in moderate level (range 0.4-0.6) and then turns to good level (range 0.6-0.8) on the final evaluation, with the increase on the Content, Organisation and Readability category from 0.65 to 0.76, Navigation and Links category from 0.57 to 0.72, User Interface Design category from 0.51 to 0.77, and Performance and Effectiveness category from 0.65 to 0.72.
Analisis Pengalaman Pengguna pada Website E-Commerce (Studi pada klikindomaret.com dan alfacart.com) Wilda Kusnawati; Retno Indah Rokhmawati; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The use of e-commerce in Indonesia became one of the proof of business development in Indonesia that began to move online. The number of use in e-commerce makes two companies engaged in the field of minimarkets indomaret and alfamart start to create their website. This study aims to compare two e-commerce that has characteristics and business processes are the same in how them facilitating users from the usability side also from user experience side with using media website klikindomaret and alfacart. There are 2 method of analisys to analyze the data that was subjectively by distributing Questionnaire from User Experience Questionnaire (UEQ) which has 6 aspects: attractiveness, efficiency, perspicuity, dependability, stimulation and novelty to 20 respondents and objectively by testing the respondent directly in website usage using scenario with parameter task success rate, time per completed task, number of clicks during task competence and error during task performance to 6 respondents. Respondents are students from 18-24 years old who have never operated these two websites. The results of the analysis showed that in the subjective research the respondents gave positive tendency impression with the average value reaching the positive level (good). For objective research shows a high success rate of respondents even though they are the first time to operate the website.
Pengecekan Conformance Modul Proses Keuangan Dengan Process Mining Pada Rumah Sakit Medika Mulia Di Kabupaten Tuban Harisul Ikrom Amin; Aditya Rachmadi; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The mining process in modelling system of business process serves to know an executed business process in the event log that shows a workflow on the running business processs. The format that must be exist in making the event log of business process are case id, timestamp, and activity, then the event log will be transformed in the form of XML mining model and Petri Net model as well. Moreover, ProM tools is a tool in the process of mining which use the existing plugin in ProM tools compared with existing business processes on the company. It is compared based on the parameters available in ProM tools which is to find the value of fitness and structure then those process are compared. In this case, Medika Mulia Hospital in Tuban Regency has develoed its own ERP system. ERP system in this hospital is used as a system that manages all business processes in the hospital. Before the ERP system is used and implemented, it needs an analysis on the business process which is to examine whether it will be in accordance with the ERP system or not. The method that used by the author of this study is mining process analysis.
Analisis Kualitas Layanan Website Althea Indonesia Terhadap Kepuasan dan Loyalitas Pelanggan Menggunakan E-S-Qual dan E-RecS-Qual Fildzah Zatayumni; Aditya Rachmadi; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Website Althea Indonesia merupakan e-commerce produk-produk kecantikan Korea yang menawarkan layanan-layanan yang menggiurkan kepada pelanggan. Dari beberapa layanan yang ditawarkan ada beberapa keluhan yang diterima oleh pelanggan. Keluhan tersebut memiliki arti bahwa terdapat kualitas layanan dari website Althea Indonesia yang belum optimal. Tujuan dari penelitian ini adalah untuk menganalisis kualitas layanan website Althea Indonesia yang mempengaruhi kepuasan pelanggan Althea Indonesia dan juga menganalisis pengaruh kepuasan pelanggan terhadap loyalitas pelanggan Althea Indonesia. Data dikumpulkan melalui kuesioner online sebanyak 110 respoden pelanggan Althea Indonesia dengan rentang usia 18-44 tahun. Jenis penelitian ini adalah penelitian kuantitatif yang menggunakan model E-S-Qual dan E-RecS-Qual serta metode analisis regresi linier berganda untuk mengetahui kualitas layanan yang mempengaruhi kepuasan pelanggan dan metode analisis regresi linier sederhana untuk mengetahui kepuasan pelanggan yang mempengaruhi loyalitas pelanggan. Hasil dari penelitian ini menunjukkan bahwa E-S-Qual dan E-RecS-Qual memiliki pengaruh signifikan terhadap kepuasan pelanggan. Dan juga kepuasan pelanggan memiliki pengaruh signifikan terhadap loyalitas pelanggan.
Analisis Dan Desain Proses Bisnis Penanganan Perkara Hukum Menggunakan Konsep Vertikal Abstraksi Pada Lembaga Pengkajian Dan Konsultan Badan Hukum (LPKBH) Al-Baihaqy Ahmad Baihaqy; Aditya Rachmadi; Nanang Yudi Setyawam
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

LPKBH Al-Baihaqy is one of the legal aid agencies in Indonesia located in Surabaya. From the interview result to LPKBH Al-Baihaqy Director, that client handling activity does not have Standard Operational Procedure (SOP) which become standard in carrying out case handling activity. This causes a problem of 6 out of 10 clients not consulting consultants, but the client directly contacts the lawyer LPKBH Al-Baihaqy. The ineffectiveness of each of the tasks and responsibilities as a whole led to a lot of misunderstandings in communication between clients, lawyers, consultants, and admins. So LPKBH Al-Baihaqy requires business process documentation to overcome these problems.This research aims to analyze and model the current business process (as-is) handling of legal cases on LPKBH Al-Baihaqy. The result of this research is modeling business process using BPMN standard. Modeling is done based on vertical analysis of abstraction, functional decomposition and RACI Chart mapping. The simulation of the business process model is done with all three levels: Process Validation, Time Analysis and Resource Analysis. The resulting modeling will be used as a SOP that can be recommended and agreed upon by all parties LPKBH Al-Baihaqy.
Analisis Kualitas Layanan Situs Kiostix.com Terhadap Kepuasan Pengguna Menggunakan Metode Webqual 4.0 Ninscha Adisti Oktivianet; Ari Kusyanti; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Kiostix.com is one of many e-Commerce that served service to customer with giving an information and do any transaction for selling and buying event ticket that ongoing in Indonesia surrounding areas. A few months ago, in the end of 2016 precisely kiostix.com had a problem with their capability of giving a service to customer with their website. That problem is our discussion in this research with goals to discover the website quality of kiostix.com which will be connected to customer satisfaction. This research use webqual 4.0 as a methodology that has three variables to measuring website quality, which is usability, information quality, and service interaction quality. This research use questionnaire to gather all of data that from respondents, the respondents in this research is the person who had used kiostix.com to do any transaction, the total data is 61 respondents. This research had been test with multiple linear regression. The result is there are only two variables that had a significant relation toward customer satisfaction, usability and service interaction quality, but service interaction variable itself had given a negative effect for customer satisfaction grade. Therefore, all of those variable had given an impact for customer satisfaction if it all gather.
Evaluasi Dan Pemodelan Proses Bisnis Registrasi Akademik Dengan Pendekatan Quality Evaluation Framework (Studi Kasus: Politeknik Unisma) Topan Prakoso; Aditya Rachmadi; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Polytechnic UNISMA is a private entity engaged in education in Malang. In performing their duties there are certain areas that handle certain tasks such as academic field at Polytechnic UNISMA. In academic there are three main business processes that run such as the scheduling of courses, the process of making KRS and the process of making KHS. In conducting the current business process there are some activities that are not in accordance with the target given, therefore it will affect the performance of Polytechnic UNISMA. So we need to evaluate the current business process using Quality Evaluation Framework (QEF) to find out the gap that occurs between calculation with QEF and target. Where to do first is modeling business processes using Business Process Model and Notation (BPMN). The second determines the Quality Factor for several activities that run, then done the calculation on Quality Factor is with Quality metric and identified on Quality Factor that is not in accordance with the target Polytechnic UNISMA. Where identification using Root Cause Analysis to find the root of the problem on the Quality Factor. The result is to find out why a gap exists and root of the problem on the Quality Factor.
Co-Authors Abdul Aziz Achmad Arwan Achmad Muchsinul Huda Malik Jamil Ade Renata Adinda Ragilia Rahmandini Aditya Kurniawan Admaja Dwi Herlambang Admaja Dwi Herlambang Afifah Khairunnisa Afifah Qonita Agatha Shella Agtika Agung Prasetyo Siregar Agustinus Dwi Priharyanto Ahmad Dany Mirza Ahmad Muzakir Mahmud Aisha Edna Alicia Sanyoto Aji Irvansyah Akbar, Muhammad Aminul Alfi Nur Rusydi Alif Hilyatun Nisak Alpia Pentidari Amellia Ayu Permatasari Amirah Al Baiti Ananta Bintang Pradana Ananty Yunanda Rezkiani Andi Reza` Perdanakusuma Andito Wahyudi Andra Bayu Febriant Andre Firza Setyananda ari kusyanti Arib Rahman Sutrisna Arsy Baiq Shazkya Asmi Afdilla Audi Kresna Fathurino Aulia Aprilliana Azri Putri Rahmatika Baihaqy, Ahmad Bavian Adi Nugraha Bintang Fajrianti Binti Lukluil Maknunin Buce Trias Hanggara Buce Trias Hanggara Budi Wasono Bunga Asmara Chafidz Rizal Ilmi Christopher Dimas Satrio Danny Esfarditya Dea Ayu Permatasari Delimukti Putra Muliawan Denlei Diyorossi Denny Sagita Rusdianto Desyolanda Manullang Dhuha Rizky Ramadhan Diah Priharsari Dian Herbayu Dimas Ferry Kurniawan Dinda Riski Nurfadilah Dio Rahmat Putra Dzat Dini Roso Era Nurria Erlan Erlangga Erni Dwi Hartini Erwin Wijayanto Erwina Nur Amalina Evita Liana Sukma Evita Oktaviana Fajar Pradana Fajri Ilhamdi Farah Amalia Fathiya Ihsani Fatwa Ramdani, Fatwa Ferghyna Ferghyna Fifi Syammariah Bawardi Fildzah Zatayumni Fitra Abdurrachman Bachtiar Fitri Dewi Lestari Galih Prakoso Ghasa Amalul 'Alam Glady Putra Pratama Hana Attaumi Hanifah Muslimah Az-Zahra Haris Surya Wijayanto Harisul Ikrom Amin Harun Arrasyid Hasibuan Haryaputra Arbisono Hilda Khairunnisa Hisam Rahman Hakim Ika Kurniawati Ilham Febi Muzacki Ilham Hananto Wibisono Ilham Maulana Ubaidillah Inggrid E. A. Siahaan Intan Camila Intan Rumaysha Ismiarta Aknuranda Ismiarta Aknuranda Ivan H. Primananda Januar Komar Ruwanda Jerry Deska Perdana Karita Puspitasari Khotimah, Siti Fauziah Nurul Krisdian Widya Ekatama Lailatussaadah M Nur, Lailatussaadah Laurensia Clara Sakti Lintang Dila Mutiara Putri Liyan Nasution Lulud Mardhiartika Putri Marisania Pramesti Cahyani Mariyatul, Rohhadiyya Misbakhul Akbar Moch. Fadel Satrio Mochamad Chandra Saputra Mochamad Chandra Saputra Mochamad Taufiq Moh. Firnas Amrozi Muh. Akbar Murad Muhamad Fauziawan Agung Rewanda Muhammad Hasbi Ashshiddiqi Muhammad Ilham Maksum Muhammad Iqbal Alvin Harlia Rahman Muhammad Nurul Fanani Muhammad Oktoda Noorrohman Muhammad Rasyad Fauzan Muhammad Sultan Alfariz Muhammad Zakhy Fitra Gusri Mukhammad Yusuf Mumtazah Rizti Arini Muqorrobin Ghulam Muhammad Najla Alia Farah Nanang Yudi Setiawan Nanang Yudi Setyawam Nathania Hutajulu Naufal Faza Rusdi Niken Hendrakusma Wardani Niken Hendrakusma Wardani Ninscha Adisti Oktivianet Nofry Arman Noval Ageng Siswanto Novia Fanny Salsabila Nozomi Alifia Ghaisani Nozomi Alifia Ghaisani Nur Afifah Nurudin Santoso Panji Wicaksono Prasetya Muhamad Aditya Putri Puspitasari Rahmi Maulidya Randyka Rusniantoro Rendra Trihardo Restian Parengga Restian Parengga Retno Indah Rokhmawati Rino Agus Saputra Ririn Ririn Ririn Ririn Risma Ismulia Rahmi Rossa Dini Anisya Rusjda Widya Rahmani Sabilla, Ridha Annisa Sandy Rastra Sewakottama Sarah Anindya Shofi Satrio Agung Wicaksono Satrio Dwiartono Satrio Hadi Wijoyo Sephia Aldiariza Sephia Aldiariza Hernandha Septian Rachmat Widayanto Steven Felix Octo Pasaribu Suanggra Lilik Purwanti Supraptoa Supraptoa Teophilus Hans Juliher Teuku Yusuf Ryan Ar-Rasyid Theresia Lulu Indah Kurniawati Tito Akbar Bagaskara Topan Prakoso Ulya Nuzulir Rohmah Via Aprilia Prabawati Virdha Rahma Aulia Wahyu Hadi Supriatmanto Welly Purnomo Wheny Mela Sari Widhi Asih Paramesti Widhi Hayuhardhika Nugraha Putra Widhy Hayuhardhika Nugraha Putra Widya Agusty Bintari Wilda Kusnawati Winda Siti Fatmala Windi Prasetyo Wira Kumara Wreda Beny Ramdhany Yugo Fairnando Augusto Yulie Fauzanah Yusi Tyroni Mursityo Yusi Tyroni Mursityo Yusuf Reyhan Aditiawan Zulfiar Ryanda Putra