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Nurul Annisa
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Journal : JURNAL EKOBIS DEWANTARA

 1 
ANALISIS PENGUKURAN KINERJA PERUSAHAAN MENGGUNAKAN PERSPEKTIF KEUANGAN, PERSPEKTIF PELANGGAN, PERSPEKTIF PROSES BISNIS INTERNAL DAN PERSPEKTIF PERTUMBUHAN PEMBELAJARAN (BALANCE SCORE CARD) Nurul Annisa
JURNAL EKOBIS DEWANTARA Vol 1 No 9 (2018): JURNAL EKOBIS DEWANTARA
Publisher : Program Studi Manajemen Fakultas Ekonomi UST

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Abstract

The purpose of this study is to determine the performance of PT. Gapura Angkasa Yogyakarta viewed from a financial perspective, to know the performance of PT. Gapura Angkasa Yogyakarta viewed from a financial perspective, to know the performance of PT. Gapura Angkasa Yogyakarta viewed from the perspective of internal business processes, and to determine the performance of PT. Gapura Angkasa Yogyakarta viewed from the perspective of growth and learning. The type of this research is quantitative descriptive research. The population used are some customers and employees who work in PT. Gapura Angkasa Yogyakatya. Sampling method used using proportional stratified random sampling. The type of data used is quantitative and qualitative data. Then the data source used in the form of primary and secondary data. The results of the research indicate that the financial performance of PT. Gapura Angkasa Yogyakarta is quite good and has been pressing costs to reduce expenditure. This is also accompanied by good earnings achievement. the result from the customer perspective is said to be well indicated from the level of satisfaction of the average customer is satisfied with the condition of service, from the perspective of growth and learning is shown from the index of employee satisfaction reached 972 points or are in 756-1.092 point intervals or categorized not satisfied. Keywords: financial perspective, customer perspective, internal business process perspective, and learning growth perspective.
Co-Authors Abdul Fandir Abdul Rahman Sakka Adrial, Rico Adrianto Ahmad Afdal Afdal Afdhal Muttaqin Ahmad Fauzi Pohan Aisyah AR Ali Daud Hasibuan Alief Rachmat Wardhana Alimin Mahyudin Alvy Nurhidayah Putri Andi Tihardimanto Annisa Fitri, Annisa Arfan Nur Arifuddin Ahmad Astri Annur Qalbi Aulia Yunica Azizah Azizah Nurdin, Azizah Dahyunir Dahlan David Andrio Dedi Mardiansyah Dewi Handayani Dharma, Budi Dian Milvita Dilla Kurnia Putri Dina Olivia Sidabutar Elistia Liza Namigo, Elistia Endang Kusumawati Ester Marga Retta Fani Anjelina Febi Magfirah Geby Sri Ayu Oktavia Hadi Daeng Mapuna Harmadi Harmadi Ibnu Habib Wahyudi Ibrahim Qamarius Imam Taufiq Indah Tri Utami Irma wati Jayanti, Retno Dwi Jecky Asmura Jelita Jelita Sitorus Laksono Trisnantoro Lestari Herlianti Putri M. Ali Shafii Marbawi, Marbawi Mariani Mariani Marzuki Marzuki Melly Sartika Meyzi Heriyanto Muhammad Fahturi Zidane Muhammad Mukhlisin Alfaro Muhammad Ridho Muhammad Taufiq Muldarisnur, Mulda Mutiara Aprilia Mutya Vonnisa Nayla Apriani Lubis Nayla Lubis Nike Puspita Alwi Nini Firmawati Novi Aryanti Nur Ainun Fadillah Nur Zakiah Nuri Fadhilah Nurmaidina NURUL HIDAYAH Oky Fardian Gafari Paramitha, Tifa Purnama Ramadani Silalahi Putri Amanda Rahmawati Darussyamsu Rahmayanti Hasibuan Regina Situmorang Riesa Tirta Maladewi Risma Dwi Rahimah Rizka Rosmawaty Harahap Sisriawan Lapasere Siti Alfah Solly Aryza Soraya Firanti Soraya Firanti Nur Sri Rezeki Muria St. Nur Eni Sullaida Sullaida Trengginas Eka Putra Sutantyo Tri Indah Prasasti Tri Septi Ulfah Rimayanti Ummu Kalsum Vivi Falentina Winda Siptiani Wovie Azizah Wulan Dwinata Bustami Yovi Sepriansyah Zariul Antosa Zikri Rahman Zulfi Zulfi Zulnuraini