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All Journal Jurnal Ilmu Kesehatan Masyarakat Jurnal Riset Kesehatan Majalah Kedokteran Gigi Indonesia Jurnal Kesehatan Gigi Jurnal Manajemen Kesehatan Indonesia AGREGAT Konfigurasi : Jurnal Pendidikan Kimia dan Terapan Akta Kimia Indonesia Journal of Health Sciences Medical Technology and Public Health Journal Padjadjaran Journal of Dental Researchers and Students To Maega: Jurnal Pengabdian Masyarakat Darmabakti Cendekia: Journal of Community Service and Engagements J-ADIMAS (Jurnal Pengabdian kepada Masyarakat) Judika (Jurnal Nusantara Medika) JOURNAL OF COMMUNITY ENGAGEMENT AND EMPOWERMENT Journal of Health Community Service Journal of Oral Health Care Wisanggeni : Jurnal Pengabdian Masyarakat Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Cakrawala: Jurnal Pengabdian Masyarakat Global Cakradonya Dental Journal Journal for Quality in Public Health Jurnal Difusi Ipteks Legowo Jurnal Murid Bhakta Dental Journal Jurnal of Syiah Kuala Dentistry Society
Nikmatus Sa’adah
Fakultas Kedokteran Gigi, Institut Ilmu Kesehatan Bhakti Wiyata, Kediri, Jawa Timur, Indonesia
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Analisis Korelasi Kerusakan Bangunan Terhadap Tingkat Kepuasan Pengguna Dengan Metode Customer Satisfaction Index (Studi Kasus Gedung F Universitas DR. Soetomo Surabaya) Nikmatus Sa'adah; Rizki Astri A; Wisnu Abiarto N
AGREGAT Vol 9 No 1 (2024)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/ag.v9i1.21829

Abstract

Since the construction of building F, Dr. University. Soetomo Surabaya has not experienced any changes either in terms of form or other points of view. Based on observations of the current condition of the building, there is still not enough attention and the age of the building already requires care, maintenance and repair of damage. Building quality greatly influences building user satisfaction because good building quality can make users feel comfortable in the building. The aim of this research is to analyze damaged items, analyze the level of user satisfaction and analyze poor building conditions. The method used in this research is a quantitative method where data collection was carried out by distributing a questionnaire survey via Google Form to 135 respondents consisting of lecturers at the Faculty of Engineering and students using building F, Dr. University. Soetomo Surabaya, apart from distributing questionnaires, this research was carried out by direct observation. This research uses the customer satisfaction index method which aims to determine the level of satisfaction of building users and uses the help of Smart-PLS software to help process data generated from questionnaires by testing its validity and reliability. The results of this research showed several damages, including damage to columns, beams, floor plates, walls, finishing, glass and door frames, floors and ceilings. The damage in this study refers to the classification of building damage according to (PUPR, 2021) where overall damage to walls is categorized as very light damage, damage to columns is categorized as moderate damage, damage to beams is categorized as heavy damage, damage to floor slabs is categorized as heavy damage. , damage to the floor is categorized as light damage, damage to the ceiling is categorized as moderate damage, and for finishing it is categorized as heavy damage due to complete finishing damage. The research results on the level of user satisfaction with building conditions using the customer satisfaction index (CSI) method were 55.41%, which means building users are quite satisfied with the current condition of the building. Apart from that, the results of the condition of the building, according to the respondent's point of view, which were not good were damage to the color of the wall paint, condition of the ceiling, door and window accessories, doors and windows, door and window frames, walls. Keywords: Building Damage, User Satisfaction, Customer Satisfaction Index, Smart-PLS
Analisis Korelasi Kerusakan Bangunan Terhadap Tingkat Kepuasan Pengguna Dengan Metode Customer Satisfaction Index (Studi Kasus Gedung F Universitas DR. Soetomo Surabaya) Nikmatus Sa'adah; Rizki Astri A; Wisnu Abiarto N
AGREGAT Vol 9 No 1 (2024)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/ag.v9i1.21829

Abstract

Since the construction of building F, Dr. University. Soetomo Surabaya has not experienced any changes either in terms of form or other points of view. Based on observations of the current condition of the building, there is still not enough attention and the age of the building already requires care, maintenance and repair of damage. Building quality greatly influences building user satisfaction because good building quality can make users feel comfortable in the building. The aim of this research is to analyze damaged items, analyze the level of user satisfaction and analyze poor building conditions. The method used in this research is a quantitative method where data collection was carried out by distributing a questionnaire survey via Google Form to 135 respondents consisting of lecturers at the Faculty of Engineering and students using building F, Dr. University. Soetomo Surabaya, apart from distributing questionnaires, this research was carried out by direct observation. This research uses the customer satisfaction index method which aims to determine the level of satisfaction of building users and uses the help of Smart-PLS software to help process data generated from questionnaires by testing its validity and reliability. The results of this research showed several damages, including damage to columns, beams, floor plates, walls, finishing, glass and door frames, floors and ceilings. The damage in this study refers to the classification of building damage according to (PUPR, 2021) where overall damage to walls is categorized as very light damage, damage to columns is categorized as moderate damage, damage to beams is categorized as heavy damage, damage to floor slabs is categorized as heavy damage. , damage to the floor is categorized as light damage, damage to the ceiling is categorized as moderate damage, and for finishing it is categorized as heavy damage due to complete finishing damage. The research results on the level of user satisfaction with building conditions using the customer satisfaction index (CSI) method were 55.41%, which means building users are quite satisfied with the current condition of the building. Apart from that, the results of the condition of the building, according to the respondent's point of view, which were not good were damage to the color of the wall paint, condition of the ceiling, door and window accessories, doors and windows, door and window frames, walls. Keywords: Building Damage, User Satisfaction, Customer Satisfaction Index, Smart-PLS
Co-Authors Abd Ghafar, Siti Aisyah Afina, Rizka Dany Agus Aan Adriansyah Ahda Mas Ulah Ahda Mas Ulah Aizatun Nisa Akas Yekti Pulih Asih Andi Roesbiantoro Anggarwati, Fauziah Rizki Annisa Putri Arifah, Ika Fahraeni Arindis, Pinky Ayu Marsela Asmarani, Yolanda Kartika Asri, Arilis Larasati Ode Bagus Soebadi Binti MU’AROFAH Budhi Setianto Budhi Setianto Chasanah, Niswatun Dany Afina, Rizka Diffran Nobel Bistara Difran Nobel Bistara Dwi Indah Pertami, Sawitri Effendi Effendi Effendi Effendi Effendi Effendy Effendy Eka Putri Pertiwi Eka Resti Efrata Elyana Asnar Endah Kusumastuti Eppy Setiyoati Eppy Setiyowati Evy Afifah Syagran Evy Afiyah Syagran Evy Afiyah Syagran Gustina, Mara Hartatiek Nila Karmila Hartatik Nila Karmila Hening Tuti Hendarti Herlambang Prehananto Herlambang Prehananto Herlambang Prehananto, Herlambang Indah Lestari Indah Lestari Indah Lestari, Indah Iqbal Firdaus Iqbal Firdaus Istiati, Istiati Karmila, Hartatik Nila Kombih, Muhammad Fifin Kusumawati, Diah Retno Lailatul Arofah, Nur Lukis, Prima Agusti Makki Makki Mashudi, Thoifur Maya Purnia Sari Merry Susantri Moelok, Iqbal Moch Muhammad Zahid Abdillah Multia Ranum Sari Nailah Tri Iswira Nashifah, Nur Sa'adah Nathalya Dwi Kartika Sari Nila Karmila, Hartatiek Niswatun Chasanah Niswatun Chasanah Nur Dianawati Nurul Jannatul Firdausi Pertami, Sawitri Dwi Indah Pinky Ayu Marsela Arindis Pinky Ayu Marsela Arindis Pulih Asih, Akas Yekti Puspa Dila Rohmaniar Puspa Dila Rohmaniar Puspitasari, Megaratri Ricky Ramadhan Rizka Dany Afina Rizki Astri A Rizqullah, Widaad Roesbiantoro, Andi Rohmaniar, Puspa Dila Rudi Irawan Rusdianingsih Rusdianingsih Sanila, Halimatus Sari, Ernita Sari, Gadis Meinar Sawitri Dwi Indah Pertami Sawitri Dwi Indah Pertami Sawitri Dwi Indah Pertami Sholihah, Mufidatus Silvia Veronica, Silvia Siti Mutmainah Soendoro, Mahayatma Sulistianah, Renjani Susantri, Mery Suyitno Suyitno Syagran, Evy Triana, Dita Eri Tuti Hendrarti, Hening Ulah, Ahda Mas Umi Hanik Umi Hanik Wahyu Eka Kurniawan Wahyuningsih, Ida Wisnu Abiarto N Yauwan Tobing Lukiyono Yuliani, Kartika