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Journal : LEGAL BRIEF

 1 
Legal Protection For Consumers In After-Sale Services For The Use Of Electronic Products Ripamole, Bebi Sartika; Kantikha, I Made; Markoni, Markoni; Subiyakto, Achmad Edi
LEGAL BRIEF Vol. 13 No. 6 (2025): February: Law Science and Field
Publisher : IHSA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/legal.v13i6.1217

Abstract

The development of technology in the field of electronics is progressing rapidly. The high demand from consumers for electronic products creates an opportunity for business actors to compete in producing and marketing electronic products. To ensure that the circulating electronic products meet the regulated standards, the government has established rules regarding after-sales services that must be provided by business operators. In practice, there are still consumers who feel disadvantaged by after-sales services, which include limited spare parts availability, unclear information, and complicated warranty claim processes. The purpose of this writing is to analyse the protection that can be provided to consumers for losses incurred after the use of electronic products and how to resolve disputes over the losses experienced. From the research conducted, it was found that consumers are entitled to compensation either in the form of a refund equivalent to the price of the product purchased or a replacement unit that is appropriate and similar to the consumer's product, as well as compensation for losses that may arise due to inadequate after-sales service. If the business operator fails to fulfil their obligations, the consumer can file a compensation claim against the business operator outside of court, namely through the BPSK, and if the BPSK resolution is unsatisfactory, the consumer can file their lawsuit through the general court. The conclusion drawn from this research includes the obligation of business operators to fulfil consumer rights for losses caused by inadequate after-sales service of electronic products, as well as the resolution actions that consumers can take to obtain their rights appropriately
Co-Authors Achmad Edi Subiyanto Agustian, Muhammad Ryan Fero Alfii, Muhammad Alvina Alvina Amanda, Juliya Septi Amran, Yuko Anabertha, Malemna Sura Anggreani, Atika Ari Gunawan Arisandi, Indah Dwitalia Armi, Muhammad Noor Baehaqi Baik Marpikir Manalu, Marsada Budi Asri, Dyah Permata Dahlia, Mila Daswan, Lestari Dewangi, Permas Dimas, Dimas Donok Asi Lumban Tobing, Huntal Dwi Budi Santoso Elawati, Tuti Eugenia, Edith Griselda Fauzan . Firza Caecar, Muchammad Fryandika, Randi Goesman, Goesman Helvis, Helvis Hendri Hendri Hendy , Fadillah Herly Horadin Saragih I Made Kanthika Idham Lakoni Irvansyah Irvansyah Janusi Waliamin Jianto, Deddy Kantika, I Made Kantikha , I Made Kantikha, I Made Kartini Kartini Khantika, I Made Kurniawan Kurniawan Liong, Steven Machmud, Aris Made Agus Mahendra Inggas, Made Agus Mahendra Malemna Sura Anabertha Sembiring Maryono Maryono Matahati, Sandi Mesli, Mesli Nardiman, Nardiman Naswar, Naswar Prasetyo, Boedi Pratomo, Raditya Puspita, Veny Ripamole, Bebi Sartika Santy, Kenia Putri Arie Saragih , Horadin Saragih, Apriany Sarifin, La Ode Sembiring, M. S. Anabertha Septiana Agri, Siska Sepvinasari, Nike Setiowati, Indah Sidabutar, Hamonangan Priambodho Sirun, Anas Solihin Solihin Subiyakto*, Aries Subiyakto, Achmad Edi Sudarmono, Bun Joko Suhada, Muhammad Suhada Sura Anabertha, Malemna Susanto, Indra Susilawati, Erlina Sutanti, Rosalia Herlina Theresia, Yohana Maria Thyawarta, Charlie Tunendra, Elwis Uly, Nata Satria Vagunaldi, Vagunaldi Vagunaldi Vania, Cindy Vikri, Maryoven Hani Warsiti, Tuti Warsito Warsito Wasis Susetio Wdarto, Joko Wibawa , Adhitiya Wahyu Widiarto, Joko Widiatmoko, Arry Yasmine, Inge Yofferson, Yofferson Yuliarti, Ghiska Zudge , Zulfikar Zulfikar Judge